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Charter® Communications Sucks!

@WeHateCharter
Frustrated with Charter® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 4,309 people in a public venting!
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Founded
1993
Address
400 Atlantic Street, Stamford CT 06901
President and Chief Executive Officer
Thomas M. Rutledge
Total Compensation (2015)
$16.4m (SEC DEF 14A Filing)

 – About 3 hours ago.

without notice, after i cut the cable my internet monthly fee went up $5.02/mo. i filed a complaint with the state attorney general. they tell me there are many, many, many, many complaints about...

without notice, after i cut the cable my internet monthly fee went up $5.02/mo. i filed a complaint with the state attorney general. they tell me there are many, many, many, many complaints about charter on file. i suggest anyone who has a complaint file with your state attorney general.

 – About 10 hours ago.

greenville sc

for the second week in a row spectrum tv is down. hanging, freezing pic, not loading. then the internet is around 3 mgbps! slow slow and more slow. why can't we have...

greenville sc

for the second week in a row spectrum tv is down. hanging, freezing pic, not loading. then the internet is around 3 mgbps! slow slow and more slow. why can't we have five or six cable companies to choose from?? it is 2017 for f*$%'s sake!! i hate liars and ripoff companies!!!

 – About 15 hours ago.

they will not admit they have been hacked and many are without internet or television. foolish to think spectrum wants the business community. lmao...

they will not admit they have been hacked and many are without internet or television. foolish to think spectrum wants the business community. lmao

 – About 1 Day ago.

what a ripoff!!! they won't even let you talk to a supervisor anymore. they are taught to say that they will tell you the same crap...

what a ripoff!!! they won't even let you talk to a supervisor anymore. they are taught to say that they will tell you the same crap

 – About 1 Day ago.

charter spectrum our tv and net out 5 days call customer support they want to come inside i ask why i jist got a new cables modem router hooked it all back still nothing cant you come check the line?...

charter spectrum our tv and net out 5 days call customer support they want to come inside i ask why i jist got a new cables modem router hooked it all back still nothing cant you come check the line? no they need to come inside well we are all sick with the flu thats okay she said,i cant have someone come and check the line without coming in listen lady everytime some charter tech came in invading our privacy it has always been a line problem. im sorry sir it will only work this way. okay then youve lost another customer. very well sir. like they could give a rats. charter sucks

 – About 2 days ago.

charter is the fourth reich....

charter is the fourth reich.

 – About 3 days ago.

at least three times a week, after working a long shift i come home to unwind only to have the internet completely shut down at exactly 1:38 am. every time we call, they say "their is an outage in...

at least three times a week, after working a long shift i come home to unwind only to have the internet completely shut down at exactly 1:38 am. every time we call, they say "their is an outage in the area" only for it to reconnect 30 seconds after we hang up the phone. this has been going on for months. sadly their are no other isps in the area. charter blows goats.

 – About 3 days ago.

getting real f%@kin' tired of hemorrhaging packets constantly. it's not 2002, it shouldn't take 5 minutes to load 19 seconds of video. and they pretend nothing is wrong....

getting real f%@kin' tired of hemorrhaging packets constantly. it's not 2002, it shouldn't take 5 minutes to load 19 seconds of video. and they pretend nothing is wrong.

 – About 3 days ago.

never ever, ever have i ever in my entire life have i seen worse customer service than charter. i spent more than two hours of my life tonight trying to find out why the spectrum app won't work. i...

never ever, ever have i ever in my entire life have i seen worse customer service than charter. i spent more than two hours of my life tonight trying to find out why the spectrum app won't work. i was hung up on 4 times. i hope that they are out of business very soon.

 – About 4 days ago.

i'm paying for charter spectrum (where the f%@k is my 60mbps you lazy f%@ks)
i'm currently trying to download battlefield one (about a 40 gb game), my peak download speed is when...

i'm paying for charter spectrum (where the f%@k is my 60mbps you lazy f%@ks)
i'm currently trying to download battlefield one (about a 40 gb game), my peak download speed is when i've got no other devices in my house using any bandwidth, i'll get ~3mbps
what is this shit.

 – About 1 Week ago.

charter is literally a piece of shit. my modem works perfectly fine, but the internet speed would significantly slow down at some points of the day. can't even buffer a youtube video at 480p....

charter is literally a piece of shit. my modem works perfectly fine, but the internet speed would significantly slow down at some points of the day. can't even buffer a youtube video at 480p. f%@king trash.

 – About 1 Week ago.

so i go to my friend's house and we are using the wifi there for hours with out any buffering or the wifi going down. eventually i come home and start to watch netflix and suprise, suprise! the...

so i go to my friend's house and we are using the wifi there for hours with out any buffering or the wifi going down. eventually i come home and start to watch netflix and suprise, suprise! the internet goes down! this happens on a daily bases and i can't even get a full 30 minute episode with out the wifi going out at least 4 or 5 times! my friends house is only a 5 minute drive away. how can your internet be so perfect and then about two miles away be absolutely trash???? this needs to be fixed or the city needs to find a new internet and cable provider!!!

 – About 2 weeks ago.

unlike dish where i really can stream anything, anytime on tv or on my dvr the charter app only lets you stream when connected to the internet and that means i'm at home! so why would i need to...

unlike dish where i really can stream anything, anytime on tv or on my dvr the charter app only lets you stream when connected to the internet and that means i'm at home! so why would i need to stream it on a mobile device when i can watch my tv? charter sucks!!!! fix your stinking app! it's time for you to upgrade and catch up to dish!

 – About 2 weeks ago.

terrible speeds, never have i reached anywhere close to the 60mbps that i pay for, i am getting 7-12mbps all the time, charter is no help. how corrupt is this company!!...

terrible speeds, never have i reached anywhere close to the 60mbps that i pay for, i am getting 7-12mbps all the time, charter is no help. how corrupt is this company!!

 – About 2 weeks ago.

getting more shitty by the day, honestly charter wasn't this bad until about 4-5 months ago. now its just complete garbage. between the hours of 4pm to midnight good luck streaming anything or...

getting more shitty by the day, honestly charter wasn't this bad until about 4-5 months ago. now its just complete garbage. between the hours of 4pm to midnight good luck streaming anything or playing any online games. constant high ping and very unstable.

 – About 2 weeks ago.

complete garbage. used to be ok, but then it got to the point where the speed and latency would sky rocket every day between 7pm and midnight so bad that netflix cant stream in standard def, and good...

complete garbage. used to be ok, but then it got to the point where the speed and latency would sky rocket every day between 7pm and midnight so bad that netflix cant stream in standard def, and good luck playing any online video games. as of current its now constantly high pings and unwatchable streaming service, as well as the connection dropping out every few minutes, just enough to show a disconnect symbol in video games and then return without ever kicking you off the game

 – About 2 weeks ago.

took 1 solid hour to get spectrum internet account in my sons apartment in niles ohio. no exaggeration.
first talk to women who sounded pakistani with a bad connection, must have been in...

took 1 solid hour to get spectrum internet account in my sons apartment in niles ohio. no exaggeration.
first talk to women who sounded pakistani with a bad connection, must have been in pakistan, she took longest. she then connected me to pakistani sounding man with bad connection to finish.

next day son activated account. pc would not connect. it said modem was bad. called tech support. woman answered who sounded not american, hard to tell, connection was so bad couldn't even tell what she was saying. got so frustrated, had to hang up as i was loosing control. still not connected to internet but was charged $44.00 for internet. spectrum sucks.

 – About 2 weeks ago.

called to disconnect service, told me they didn't want to lose me, agreed to a small upcharge in internet fee only to find its not really faster, but the kicker is the removed channels from me...

called to disconnect service, told me they didn't want to lose me, agreed to a small upcharge in internet fee only to find its not really faster, but the kicker is the removed channels from me with out telling me also added a 5 dollar fee for wi-fi i never requested. what a scam they got going here. watching their commercials it was like they were going to be th savior... please bring back time warner

 – About 2 weeks ago.

every time we call for service, they send a creepy dude out to sneak around our bushes and make we haven't spliced cable. last time, i found creepy dude in our fuse box clipping a dead electrical...

every time we call for service, they send a creepy dude out to sneak around our bushes and make we haven't spliced cable. last time, i found creepy dude in our fuse box clipping a dead electrical wire. he had no idea what he was doing. i thought he was using our basement bathroom. nope, he was vandalizing my house.creepy, rude and paranoid.

 – About 2 weeks ago.

charter is a complete piece of shit service. why isn't there another option besides this overpriced bullshit cable that doesn't work half of the time. what a crock of shit we put up with,...

charter is a complete piece of shit service. why isn't there another option besides this overpriced bullshit cable that doesn't work half of the time. what a crock of shit we put up with, i'm going to cancel these mother f%@kers!

 – About 2 weeks ago.

charter keeps raising my price for the internet! they claim is is because they increased the speeds to 60mbps from 30mbps... i have never been able to get close to 30 mbps even with the so called...

charter keeps raising my price for the internet! they claim is is because they increased the speeds to 60mbps from 30mbps... i have never been able to get close to 30 mbps even with the so called increase in speeds! they will not offer me a better price unless i cancel and re-sign as a new customer after 60 days! biggest pos of a company!!!

 – About 2 weeks ago.

charter: one of the worst companies out there. scamming me out of my money with bad service. terrible!...

charter: one of the worst companies out there. scamming me out of my money with bad service. terrible!

 – About 2 weeks ago.

charter sucks! weather outages take forever to fix and they always try to force you to talk to a computer! awful! if there was any other company that provided the services they do i would pay...

charter sucks! weather outages take forever to fix and they always try to force you to talk to a computer! awful! if there was any other company that provided the services they do i would pay double what i am now to go to it. trash!!! do not get charter if you can help it, its garbage!

 – About 3 weeks ago.

spectrum worst wifi ever it keeps droping , got to call them once a week to get rebooted , every 5 minutes they go on commercials for 10 minutes , well there only one solution drop them and get...

spectrum worst wifi ever it keeps droping , got to call them once a week to get rebooted , every 5 minutes they go on commercials for 10 minutes , well there only one solution drop them and get another cable company , dont think they will be in bussines for long time , cheers so long spectrum

 – About 3 weeks ago.

it's 2017, and charter's guide is something from the 90s. come on! you're competitors have updated, whats taking you so long? ...

it's 2017, and charter's guide is something from the 90s. come on! you're competitors have updated, whats taking you so long?

 – About 3 weeks ago.

i have gone on charter spectrum websites and even time warner websites to check internet speed and although the google seach comes up with links, the sites themselves don't have speed check...

i have gone on charter spectrum websites and even time warner websites to check internet speed and although the google seach comes up with links, the sites themselves don't have speed check buttons. just ads.

i am paying for 300 mbs and the internet is so slow that my amazon echo can't pick up a radio station and it takes in a minute to tell me the time.

encino, california

 – About 3 weeks ago.

i have gone on charter spectrum websites and even time warner websites to check internet speed and although the google seach comes up with links, the sites themselves don't have speed check...

i have gone on charter spectrum websites and even time warner websites to check internet speed and although the google seach comes up with links, the sites themselves don't have speed check buttons. just ads.

i am paying for 300 mbs and the internet is so slow that my amazon echo can't pick up a radio station and it takes in a minute to tell me the time.

encino, california

 – About 3 weeks ago.

tom.rutledge@chartercom.com

telephone 314-965-0555

not sure if it works, but spam him and tell him what a dick he is and how bad he has destroyed this company. charter...

tom.rutledge@chartercom.com

telephone 314-965-0555

not sure if it works, but spam him and tell him what a dick he is and how bad he has destroyed this company. charter used to work pretty good and you could always get low prices until this greedy prick gave himself a $140 million dollar bonus while eliminating good hard working peoples jobs...

dick

 – About 3 weeks ago.

well its like the weather out side here in michigan it may snow or it may be 60 out charter it may work to day or it may not. and we pay that money to them on time ..not any more...

well its like the weather out side here in michigan it may snow or it may be 60 out charter it may work to day or it may not. and we pay that money to them on time ..not any more

 – About 3 weeks ago.

tom rutledge and adam ray are two turds in the same bowl... charter is garbage and spectrum is just a new bulls#&! name to hide the embarrassment that used to be charter. i was a salesman for them for...

tom rutledge and adam ray are two turds in the same bowl... charter is garbage and spectrum is just a new bulls#&! name to hide the embarrassment that used to be charter. i was a salesman for them for a long time making good money helping great people.

well, both these loser con artists came in and eliminated the sales positions and regurgitated it into an impossible situation. work 10 times harder for less than a third of the money... now, they are buying the other cable companies and ruining those sales people's lives...

the latest move on their part is to swap out your sleek sweet cable box for some old, prehistoric, dusty cable boxes that barely work! i am absolutely amazed that the stock prices keep going up when all i really hear is complaining from their old and new customers. they have been advertising a "fantastic new guide" for about a year, that freezes, randomly blanks out or knocks out all services completely. the internet is about the only decent thing they have as long as you can tolerate it dropping off 3 times a week. the phone will work (as if) only until you need it when the power goes out, lol.

i feel very sorry for the time warner and brighthouse employees, these guys and girls have probably been happily making a living working in a healthy environment, but no longer! charter spectrum is going to pull the rug out from under all of you. its happened to me and is happening to my good friend for the second time. meanwhile, the two scumbags mentioned above will bonus themselves millions while they destroy the lives of countless people.

go jump in a deep frozen lake rutledge (with your lap dog, adam) and please don't forget your concrete boots, you suck and have ruined any chance of charter being respected.

although these charter d#*%s will never read it, it feels great to vent. thanks !!!!!

 – About 3 weeks ago.

twc wasn't good but got the job done. now as i'm writing this the internet can go down at any moment. funny part is i have the modem in my room and still get shitty signal. to spectrum if you...

twc wasn't good but got the job done. now as i'm writing this the internet can go down at any moment. funny part is i have the modem in my room and still get shitty signal. to spectrum if you are reading this............f%@k you. you ruined everything. no one wants you, you sorry excuse of a company. give back the money you stole.

 – About 3 weeks ago.

internet goes out and then the tv. they claim they can't do anything unless someone is home because it must be an internal problem. now i have to wait until 8:00 pm tomorrow night for a...

internet goes out and then the tv. they claim they can't do anything unless someone is home because it must be an internal problem. now i have to wait until 8:00 pm tomorrow night for a technician. it's bs. it's not the first time this has happened and always fixed at the road.

 – About 3 weeks ago.

every god damn day between 9am - 1pm the internet just stops working. no matter what i do the internet stays out (resetting the router, unplugging everything, etc..). it is extremely frustrating...

every god damn day between 9am - 1pm the internet just stops working. no matter what i do the internet stays out (resetting the router, unplugging everything, etc..). it is extremely frustrating especially when my devices tell me im connected to the internet yet i can't do anything on the internet. congratulations spectrum, on somehow being worse of a cable/internet provider than time warner cable was.

 – About 4 weeks ago.

random price increase of 5 dollars a month.
thats 60 dollars a year.
that sucks big time...........

random price increase of 5 dollars a month.
thats 60 dollars a year.
that sucks big time........

 – About 4 weeks ago.

the word "abortion" should be changed to spectrum inc. when brighthouse was bought out and changed into spectrum...well it should have been aborted. after the merger all of its prices went up...

the word "abortion" should be changed to spectrum inc. when brighthouse was bought out and changed into spectrum...well it should have been aborted. after the merger all of its prices went up and without bringing a single god damn benefit to its consumers. f@$k spectrum!

 – About 4 weeks ago.

charter sucks fat f%@king cock all the time and of course i have no other isp with more than 3mbps other than charter....

charter sucks fat f%@king cock all the time and of course i have no other isp with more than 3mbps other than charter.

 – About 4 weeks ago.

spectrum sucks! they are getting rid of channels they promised me, i asked them to lower my bill, due to the lack of promised channels...

they refused! anyone report these...

spectrum sucks! they are getting rid of channels they promised me, i asked them to lower my bill, due to the lack of promised channels...

they refused! anyone report these thieves to the bbb?

 – About 4 weeks ago.

i have to agree with this statement.. so far in just trying to switch from bright house to spectrum, i have wasted 5 hours of my life on the phone with them. everyone in this horrible company will...

i have to agree with this statement.. so far in just trying to switch from bright house to spectrum, i have wasted 5 hours of my life on the phone with them. everyone in this horrible company will tell you one thing and do the opposite. then they blame someone else. so far i have not been able to get 2 out of the 18 people that i have spoken to to actually agree on the same thing. it's like everyone just makes the rules and pricing up as they see fit. and here is the new game they play.. they sell you channles and then when you watch them, they move them up into the next price level, . and so on and so on.. it's like drug dealers... here you like this channel... now it will cost you more...i have dealt with bad companies before but spectrum is by far the worse i have ever dealt with.. i did however find a solution that fixes the problem and saves my time and sanity..... it's called direct tv. and screw spectrum.. anyone reading this... stay far far far far away from spectrum.. your sanity and free time will thank you for it..

 – About 4 weeks ago.

i know they do maintenance and throttle speed sometimes, and that bug's me, but not as much as invading my privacy... a porn site i have used for years started slowin down recently and i...

i know they do maintenance and throttle speed sometimes, and that bug's me, but not as much as invading my privacy... a porn site i have used for years started slowin down recently and i didn't think anything of it... then some pages wouldn't properly, which bugged me, and now the website is blocked from me in tire and charter has the balls to redirect me to one of their trouble pages

 – About 4 weeks ago.

charter loves to stop working for no reason...

charter loves to stop working for no reason

 – About 1 Month ago.

my internet don't work half the time and it don't have to be raining for the cable to go out direct tv only went out in the rain.
...

my internet don't work half the time and it don't have to be raining for the cable to go out direct tv only went out in the rain.

 – About 1 Month ago.

every. f%@king. night.

7pm every night, my internet slows to a crawl. browsing reddit? no, f%@k you. watching youtube? no, f%@k you. playing overwatch? ha, no; f%@k you. and even when...

every. f%@king. night.

7pm every night, my internet slows to a crawl. browsing reddit? no, f%@k you. watching youtube? no, f%@k you. playing overwatch? ha, no; f%@k you. and even when it's not 7pm, it's still f%@king slow as f%@k. i know, it's weird to expect f%@king internet from an isp.

 – About 1 Month ago.

their company sucks. screw employees to no end. cut salaries. our government allowed this merger with twc. and it screwed the blue collar. again. charter sucks ...

their company sucks. screw employees to no end. cut salaries. our government allowed this merger with twc. and it screwed the blue collar. again. charter sucks

 – About 1 Month ago.

been getting charter free for three four months, they forgot i was a customer and forgot to turn off service...

been getting charter free for three four months, they forgot i was a customer and forgot to turn off service

 – About 1 Month ago.

+fast video and downloads
-shit ping on videogames
dont get it if you're planning on getting good latency on it
...

+fast video and downloads
-shit ping on videogames
dont get it if you're planning on getting good latency on it

 – About 1 Month ago.

i am really getting tired of charter, the product is horrible but it's either charter or satellite and we have too many trees for sat. the internet is always going down and online gaming is...

i am really getting tired of charter, the product is horrible but it's either charter or satellite and we have too many trees for sat. the internet is always going down and online gaming is horrible with their service, even when speeds are going as they are supposed too many games still show lost packets or delayed packets and in fast paced games thats no good. this time it's taking them a wk to get out here to tell me they have no clue what the issue is, it's like that all the time. i will have to complain for a month or two then the issue gets resolved for a week then there is something else. they have not upgraded anything in their system since 1995 it seems. i had better service with free dial up on a windows 95 pc back in the day....

 – About 1 Month ago.

when it rains in southern california, not too frequently but is heavy right now, it seems like the charter spectrum service shuts off. i have no picture on my tv. $175 a month you'd think they...

when it rains in southern california, not too frequently but is heavy right now, it seems like the charter spectrum service shuts off. i have no picture on my tv. $175 a month you'd think they would replace junction boxes and old equipment more frequently to avoid p.o. its customers. why don't they tell us exactly what caused the problem? the standard answer seems to be line was cut but really? many outages all over the place right now where it is raining.

 – About 1 Month ago.

we've had charter for 15 years, only because it's the only one available. i've documented every time i've called with an issue. most i was credited was $10 off. how about the time...

we've had charter for 15 years, only because it's the only one available. i've documented every time i've called with an issue. most i was credited was $10 off. how about the time off from work every time they need to come out to "fix" the issue?
it's friday night, the system randomly shuts off, unavailable internet and cable. they said sunday is the earliest they can come take a look. i expect to get service for a product that i'm paying for. if it's not working and not my fault, why do i pay? on top of all this, in about a month my current promotion will end, they won't inform me, my bill jumps up $30, i have to call and calmly tell them i'd like to cancel service. they ask if there's anything they could do to keep us as customers, i say yes, you could keep my monthly bill the same as it was as we budget. they "somehow" punch in some code and find a new promotion good for about 6 months. i've been doing this for 5 years as neighbors and friends had mentioned what they pay for the same service! ridiculous. their customer service does what they can, but why the hell cant they get people to make decisions?

 – About 1 Month ago.

i can't put in wireless doorbell, cameras, etc because our entire system restarts itself twice a day! it's a monoply in my neighborhood so i have no other choice...

i can't put in wireless doorbell, cameras, etc because our entire system restarts itself twice a day! it's a monoply in my neighborhood so i have no other choice

 – About 1 Month ago.

i've been a charter customer for over 10 years and only use the internet service for the past 4 since cutting the cord. yearly i have to call to get the promotional rate of 39.99 /month and this...

i've been a charter customer for over 10 years and only use the internet service for the past 4 since cutting the cord. yearly i have to call to get the promotional rate of 39.99 /month and this year i call and am told not only can i no longer get the promotional rate but my monthly fee is going to increase to 64.99 per month because i don't bundle. how flippin' ridiculous is that. no loyalty to long term customers, a monopoly in the area since no other provider will move in and challenge them. it's not like internet service has changed in the past 5 years, gets faster but i am not the one that is asking for it to get faster. if i didn't need it for work and communicating with family all over the country i would drop in a second. maybe time to look into at&t again, they had uverse in the area at one time but over $70/month when they first came into the area wasn't even a challenge to charter at $29.99 a month at that time.
what poor customer service, poor communications to customers, fat cats that see consumers as cash cow because of dependency on internet.

 – About 1 Month ago.

spectrum took over twc in our area a few weeks ago, and it has been a nightmare ever since!!! now, our tv and internet service goes out almost daily (sometimes several times each day)! their customer...

spectrum took over twc in our area a few weeks ago, and it has been a nightmare ever since!!! now, our tv and internet service goes out almost daily (sometimes several times each day)! their customer service is lousy. they don't provide any solutions and try to blame it on the cable boxes, routers, etc. (our equipment is new and worked just fine under twc). help!!! is there an oversight/regulation agency where we can submit a complaint???

 – About 1 Month ago.

any time you call spectrum they'll repeatedly call you until you answer, to do a stupid survey. if you don't answer the call, they'll leave a msg saying they called and will call back...

any time you call spectrum they'll repeatedly call you until you answer, to do a stupid survey. if you don't answer the call, they'll leave a msg saying they called and will call back again. who is the idiot there that thinks disrespecting your customers in the right thing to do? my boss at work got pissed because of the calls during work hours. i disconnected service. they promised me three different times, that they would remove my info from their callling system.

 – About 1 Month ago.

winter haven, fl we always get same reliable cable from spectrum as with bright house. there was no change at all with spectrum cable. the cable is the best there is with one outage in 30 days from 3...

winter haven, fl we always get same reliable cable from spectrum as with bright house. there was no change at all with spectrum cable. the cable is the best there is with one outage in 30 days from 3 cable networks.
my complaint is with spectrum internet. my landord bundles with spectrum business with cable and internet. in the past week and half and nobody can log into the spectrum splash page to get connected to wifi. i called spectrum about this problem and the idiot customer representative said you can have more than 8 users at one time. well prior to thursday afternoon there no problems with anyone signing in with the splash page and since this happended still over a week when evryone atrempts to log in with the correct user name and password the message is always the same invalid user name and password.

 – About 1 Month ago.

did not really like time warner, i hoped things would get better when spectrum took over. i could not have been more wrong, spectrum is the worst company i have ever dealt with. they charge way to...

did not really like time warner, i hoped things would get better when spectrum took over. i could not have been more wrong, spectrum is the worst company i have ever dealt with. they charge way to much and cut the number of channels i was getting. their support is terrible, i decided to put up an antenna.

 – About 1 Month ago.

shit upload speeds...

shit upload speeds

 – About 1 Month ago.

my shitty charter internet goes down every f%@king tuesday at 1 am with no warning or email or anything. ive called them and say theres no problem and its on my end. to charter go f%@k yourself with a...

my shitty charter internet goes down every f%@king tuesday at 1 am with no warning or email or anything. ive called them and say theres no problem and its on my end. to charter go f%@k yourself with a 12 inch dong with rusty nails embedded into it.

 – About 1 Month ago.

customer service is completely the worst i have ever delt with. agents are illiterate and uneducated to say the least. every time you call you will receive a different story....

customer service is completely the worst i have ever delt with. agents are illiterate and uneducated to say the least. every time you call you will receive a different story.

 – About 1 Month ago.

trying to watch west minister agility tonight....
it's like a freakin episode of max heheheheadroom

charter sucks and so does upton ma for not allowing competition.

trying to watch west minister agility tonight....
it's like a freakin episode of max heheheheadroom

charter sucks and so does upton ma for not allowing competition.
charter is my only choice....

 – About 1 Month ago.

charter cuts out just as much if not more than directv satellite tv. "ditch the dish" my ass...

charter cuts out just as much if not more than directv satellite tv. "ditch the dish" my ass

 – About 1 Month ago.

called this evening. 25 minutes and they can't find my account. i pay every month but they can't find me. app keeps freezing. got tired and just hung up. ...

called this evening. 25 minutes and they can't find my account. i pay every month but they can't find me. app keeps freezing. got tired and just hung up.

 – About 1 Month ago.

probably the worst company i have ever dealt with. our services are constantly being shut off despite the fact that services are paid for in advance. forced to call every damn time for them to reset...

probably the worst company i have ever dealt with. our services are constantly being shut off despite the fact that services are paid for in advance. forced to call every damn time for them to reset our modem because their troubleshooting method doesn't work when they are the reason for the outage. customer service is rude and very quick to place the blame on the customer until they see services are paid for. this company needs a major overhaul!!




 – About 1 Month ago.

charter internet, tv and phone all completely down for the second time this week in long beach. today down over 12 hours so far. was told they won't get to it until tomorrow and there is no...

charter internet, tv and phone all completely down for the second time this week in long beach. today down over 12 hours so far. was told they won't get to it until tomorrow and there is no "official" outage. 2 days ago same thing but they called it an outage.

 – About 1 Month ago.

never had an issue with brighthouse when owned by twc. now that it's spectum i have massive packet loss. as i am a technical trainer and i wfh, i do 8.5 hour webinars each day training new hires....

never had an issue with brighthouse when owned by twc. now that it's spectum i have massive packet loss. as i am a technical trainer and i wfh, i do 8.5 hour webinars each day training new hires. this is making it impossible for me to work. i may have to start looking for other options if this does not improve.
signed,
pissed off customer paying too much for garbage internet.

 – About 1 Month ago.

they've raised my cable price 3 times in as many months they tell me ill get x amount of channels for a year then cut channels before next billing cycle going to direct tv on the 17th free...

they've raised my cable price 3 times in as many months they tell me ill get x amount of channels for a year then cut channels before next billing cycle going to direct tv on the 17th free equiptment there bundle charge will be 12 dollars a month cheaper with 3 dvr s included on 3 tv s spectrum can kiss my scrotum was with charter cable for many years always treated me good sham spectrum greed will be your downfall

 – About 1 Month ago.

switched from att to spectrum 60 megs, what a joke 1/2 the time old dial up is faster. some times takes 5 minutes to open my e mail. all the internet services, spectrum, att, frontier and all the rest...

switched from att to spectrum 60 megs, what a joke 1/2 the time old dial up is faster. some times takes 5 minutes to open my e mail. all the internet services, spectrum, att, frontier and all the rest are crap!

 – About 2 months ago.

internet continues to go down. technical support is very good about walking me through the power cycling, as if i haven't tried that. if any of you would like to know how to do it , i'm a pro...

internet continues to go down. technical support is very good about walking me through the power cycling, as if i haven't tried that. if any of you would like to know how to do it , i'm a pro at it. what a joke! daily failures over past few months.
got ahold of an associate that spilled the beans on the issues and said he was aware of major issues with the equipment in fort worth hub causing the problems. wouldn't say much more than that. they still want to waste my time as well as their resources by sending out a tech to "look" for a problem. i use the word "look" loosely. every tech that has been out has stated they solved the issue. my thoughts are, unless you've switched me over to a reliable provider, you haven't fixed the issue at all. tech leaves- internet back down within the hour. call in, they read from que card. rinse and repeat but the checks still get cashed. the alternative in my area is at&t which i've heard isn't any better. it is disappointing that customer service as well as product delivery guarantees aren't regulated as much as the givernment regulations to allow only 2 providers per area to monopolize the internet provision market. it is criminal to take money from someone and not provide a stable product in most avenues of business. is there grounds for a lawsuit? perhaps a class action? i suppose i will just go to sleep since my internet is down again and i have now vented on this page to relieve some stress. i must say, it does feel better than speaking to a representative of charter/spectrum only to have to power cycle my equipment only to have them say, yes i guess there is a problem. what a job that would be to only learn a few lines of technical lingo. "i am going to walk you through a few things sir since you are saying you are having a problem" "unplug your modem then pulling it back in" yes i see there is an issue" what day can i send out a puppet?"

i'm done. over. good evening to all and to all , hotspot is an option.

 – About 2 months ago.

i hate spectrum they can suck my fatty i am through being bent over the barrel while they rape the money outta my sweet a$$. they can take their bs somewhere else i hope they go bankrupt jacking my...

i hate spectrum they can suck my fatty i am through being bent over the barrel while they rape the money outta my sweet a$$. they can take their bs somewhere else i hope they go bankrupt jacking my rates up 32% approx. (121$-172$) been there with em for 3 years and outta the blue put a fork in it cause i'm done. bitches ain't getting 172$ outta me they can suck it

 – About 2 months ago.

having spectrum installed today. supposed to be here between 10:00am and 11:00am. no one shows up so i call around 12. they told me the tech called and could not get a hold of anyone. i checked...

having spectrum installed today. supposed to be here between 10:00am and 11:00am. no one shows up so i call around 12. they told me the tech called and could not get a hold of anyone. i checked the phone log of home and cell phone...no one called. customer service says he's sending the tech right over. waited until 2, no one shows up. called customer service and found out installation now scheduled for 5 - 7pm tonight. no one from customer service called to let me know. i spent the whole day waiting for them because they did not have to courtesy to call and let me know when installation was re-scheduled. off the a very bad start with them. extremely poor customer service. at least there is no contact as i will not be a customer for long if they are really this screwed up.

 – About 2 months ago.

well i have had charter for 2 months now. the internet is under the 60 megabit advertised minimum and drops constantly. i'm scheduled for my 4th service call monday but i think i will just cancel...

well i have had charter for 2 months now. the internet is under the 60 megabit advertised minimum and drops constantly. i'm scheduled for my 4th service call monday but i think i will just cancel and go to directtv.

they have switched boxes twice already (third unit)

i'm just going to use my cellular data for internet.

bye charter.

cable is a dead service. fiber will replace it.

 – About 2 months ago.

i use to live in a brighthouse. since they merged with charter or spectrum it has grown dark and cold. charter blows...

i use to live in a brighthouse. since they merged with charter or spectrum it has grown dark and cold. charter blows

 – About 2 months ago.

absolutely the worst. cable box went out on the friday night before super bowl sunday. won't send a technician out until monday, or i can come into the store and wait two hours to exchange my...

absolutely the worst. cable box went out on the friday night before super bowl sunday. won't send a technician out until monday, or i can come into the store and wait two hours to exchange my box. when it was time warner cable they would always come out next day if there were problems. my rates have done nothing but go up under specturm and service is awful! thanks to all the regulators who approved this and fu*ked the consumer. think it may be time to cut the cord for good.

 – About 2 months ago.

we pay for 100mbps, we get 10mbps hardwired. this is the worst service i've ever seen....

we pay for 100mbps, we get 10mbps hardwired. this is the worst service i've ever seen.

 – About 2 months ago.

charter hit with lawsuit for slow internet speeds http://money.cnn.com/2017/02/01/news/companies/charter-lawsuit-attorney-general/ - good! article from reuters -...

charter hit with lawsuit for slow internet speeds http://money.cnn.com/2017/02/01/news/companies/charter-lawsuit-attorney-general/ - good! article from reuters - http://www.reuters.com/article/us-charter-commns-lawsuit-iduskbn15g4m2

 – About 2 months ago.

spectrum employee here. it is just getting worse for us too. our services use to be free under time warner but now we have to pay for boxes after the first one, pay for our security system, and our...

spectrum employee here. it is just getting worse for us too. our services use to be free under time warner but now we have to pay for boxes after the first one, pay for our security system, and our internet was dowgraded. the security system pisses me off because we had to purchase a package for equipment which will now be useless because i'm not going to pay more they for it. i would have never got it to begin with had i known. also they are implementing policies that time warner long evolved from. charter is taking us backwards! its getting more difficult by the dau to take care of customers efficiently. new hires also get less sick time and scheduling is crap now making us work until 9 at night. i absolutely hate this company. they bought out a superior company and introduced outdated inferior policies. my favorite is if you go over fmla by one day and you do that have the accrued time you owe the company a full months medical insurance and a full months full price of our services. this is completely new as twc never did this. overall, charter is a horrible joke of a company.

 – About 2 months ago.

we were lucky enough to get twc internet speed of 300mbps before they sold out, i just called spectrum about changing our plan and found out that they only offer 60mbps download at a higher price....

we were lucky enough to get twc internet speed of 300mbps before they sold out, i just called spectrum about changing our plan and found out that they only offer 60mbps download at a higher price. really, you must be kidding me !!!. better my a$$ !!!.... i knew from the start this company was going to do this sort of thing, i will have to enjoy what i have till spectrum catches it and lowers everything. what i don’t understand is why cable service in this country is a commodity and not a utility like it is in other countries, if it were a utility they would have to be more completive with the pricing. check out the pricing in other country’s compared to the u.s. and it might shock you as to how much more we pay compared to the rest of the world…!?

 – About 2 months ago.

had at&t uverse, other than overpaying the service was fine. internet never went down, tv was fine, channels loaded fast, plenty on demand for shows i actually watched. also featured picture in...

had at&t uverse, other than overpaying the service was fine. internet never went down, tv was fine, channels loaded fast, plenty on demand for shows i actually watched. also featured picture in picture while browsing channels, making it super easy to see if something was on commercial or not without actually changing the channel.

went back to charter (had them years ago but dropped) after uverse kept hiking bill up month after month, and nothing changed. slow as hell cable that has a crappy on demand feature that takes forever to load, has nothing to offer, and constantly locks up. takes forever to change channels compared to uverse. crappy picture in picture feature, might as well not even be there. dvr works but such much worse than the uverse box, its like they are years behind in technology.

 – About 2 months ago.

so bright house networks is now spectrum. never had a problem with bright house before, all of a sudden my internet connection sucks, i'm just sitting here waiting so i can log on and start on my...

so bright house networks is now spectrum. never had a problem with bright house before, all of a sudden my internet connection sucks, i'm just sitting here waiting so i can log on and start on my f$k&n ten page paper that is due. you better believe that if i fail any of my classes due to this inconvenience, i'll find a way to make them reimburse me&&)&&438;$ this is so frustrating.

 – About 2 months ago.

spectrum and charter are sick minded, perverts! they can actually monitor you while watching your shows. they show certain commercials over and over and i believe they're trying to control and...

spectrum and charter are sick minded, perverts! they can actually monitor you while watching your shows. they show certain commercials over and over and i believe they're trying to control and manipulate the viewers.

 – About 2 months ago.

wow trying to watch hulu again but it keeps telling me it lost network. thanks charter as it is like clock work every sunday night. you f@&king a$$holes tell me there is nothing wrong on your end and...

wow trying to watch hulu again but it keeps telling me it lost network. thanks charter as it is like clock work every sunday night. you f@&king a$$holes tell me there is nothing wrong on your end and then raise the price. i so wish i had another internet provider in my neighborhood. already got rid of cable and phone out of spite and can't wait to get rid of you altogether. and stop calling me!!!

 – About 2 months ago.

let's see...the canceled our 300mps upgrade. they eliminated time warner's whole house dvr (which was excellent). they want to charge us $200 to "upgrade" to 100mps if they ever get...

let's see...the canceled our 300mps upgrade. they eliminated time warner's whole house dvr (which was excellent). they want to charge us $200 to "upgrade" to 100mps if they ever get around to implementing it. their dvrs are last decade level tech with crap for capacity.

their sales people misrepresent their pricing, bait and switch..it goes on and on.

 – About 2 months ago.

i have called them several times about my horrible internet connection and they give me a different answer each time why it's not working. they always end up blaming my router (which is a brand...

i have called them several times about my horrible internet connection and they give me a different answer each time why it's not working. they always end up blaming my router (which is a brand new dual band asus router). when i explain that the problem still exists when i'm hard wired, they don't even acknowledge that. i had a technician come to my house and do nothing but complain about how slow the service is in my neighborhood and then leave. he did absolutely nothing! i've mentioned this to everyone i've spoken to and they 100% do not care.

 – About 2 months ago.

you suck spectrum...

you suck spectrum

 – About 2 months ago.

they just suck!...

they just suck!

 – About 2 months ago.

i made a big mistake!!!!! ...

i made a big mistake!!!!!

 – About 2 months ago.

charter sucks!

...

charter sucks!

 – About 2 months ago.

thanks to these guys my internet sucks and i went from silver 1 to bronze 2 in league of legends thanks guys im officially po'ed....

thanks to these guys my internet sucks and i went from silver 1 to bronze 2 in league of legends thanks guys im officially po'ed.

 – About 2 months ago.

time warner cable was poor service and prices were too high already, now since spectrum take over service is twice as poor and the prices are through the roof for cable services. just found out and...

time warner cable was poor service and prices were too high already, now since spectrum take over service is twice as poor and the prices are through the roof for cable services. just found out and realized spectrum is charter! no wonder it is a joke, charter cable is the worst for service and price ever, total rip off. now that i know i am going to either just cancel cancel service and just get another internet provider.

 – About 2 months ago.

on demand should be "on demand"!!! not all shows offered on the channel are available as they are on better systems and shows that are available don't show up for 2-3 days!!! incompetent...

on demand should be "on demand"!!! not all shows offered on the channel are available as they are on better systems and shows that are available don't show up for 2-3 days!!! incompetent ass-hats!
if you were able to shop around, they might get their shit together

 – About 2 months ago.

internet down again! then they make you wait for a technician, which is days. they expect you to be without service for days....

internet down again! then they make you wait for a technician, which is days. they expect you to be without service for days.

 – About 2 months ago.

this shitty company cant even keep internet stable for more that an hour. drop service constantly...

this shitty company cant even keep internet stable for more that an hour. drop service constantly

 – About 2 months ago.

today was my first experience with spectrum, since they acquired twc. i called them today to explore the "new spectrum pricing" which a few months ago, the twc rep said we should see a $20...

today was my first experience with spectrum, since they acquired twc. i called them today to explore the "new spectrum pricing" which a few months ago, the twc rep said we should see a $20 reduction on our monthly bill, + not being liable for reoccuring modem fees. after a few pauses to get me the best approved pricing, they came back with $60 monthly increase. this is partly due to them bundling premium channels in the mid tier package, which the entry level package is like hulu or sling. as soon as they force us to spectrum pricing hulu & sling, here we come!

 – About 2 months ago.

spectrum is absolute garbage. i had to load this stupid website on my phone because my home internet is unusable. there are no words for how incompetent and shit they are. we as a nation are being...

spectrum is absolute garbage. i had to load this stupid website on my phone because my home internet is unusable. there are no words for how incompetent and shit they are. we as a nation are being held hostage by them and by other shitty isps who can do infinitely better, yet refuse to because it doesn't make them money. our internet is significantly worse than other countries, for absolutely no reason. f%@k spectrum and their obvious throttling and their garbage uptime. f%@k you f%@k you f%@k you

 – About 2 months ago.

charter just screwed me. i just discovered they took two channels away from my package. i now have to upgrade and pay more in order to view them. they took content away from what i'm paying for!...

charter just screwed me. i just discovered they took two channels away from my package. i now have to upgrade and pay more in order to view them. they took content away from what i'm paying for!

 – About 2 months ago.

charter/spectrum is tearing up our neighborhood. #2broken gas lines #multiple tv cables cut # multiple water lines broken. if this is the service they offer...i want none of it. my neighborhood is...

charter/spectrum is tearing up our neighborhood. #2broken gas lines #multiple tv cables cut # multiple water lines broken. if this is the service they offer...i want none of it. my neighborhood is furious. charter has not offered any explanations for this mess they are creating.
country lakes
texas resident

 – About 2 months ago.

it's funny the people complaining about charter after they purchased bhn and twc. the fact is both of those networks as still their own and not indicative of charter. that is the old network....

it's funny the people complaining about charter after they purchased bhn and twc. the fact is both of those networks as still their own and not indicative of charter. that is the old network. blame the old companies for that. customer service is still the old companies also. you are complaining to just complain. it's funny though.

 – About 2 months ago.

i am not only a customer of charter but also was a contractor for them. first, let's talk about the employment side. i cannot complain about the pay. it was great and i was often routed in my own...

i am not only a customer of charter but also was a contractor for them. first, let's talk about the employment side. i cannot complain about the pay. it was great and i was often routed in my own town to work. however, you can go do a perfect install from pole to home, both commercial and residential, and if your customer calls within 30 days of the install, regardless for the reason, you as a contractor are automatically back charged $60. this could be any reason, malfunctioning equipment, customer account issues, etc. things that have nothing, and i mean absolutely nothing to do with the work of the technician. yet, still because he is a contractor, he gets penalized for the company's inferior service and equipment (which by the way, is the same junk they had me installing 8 years ago and never updated) and barely take time to update the infrastructure that was probably around before i was born. to me, this seems like robbery but i'm sure there's some crap legal loophole they can get away with it. then there's the politics of it all. i worked in the biggest and toughest area of my coverage area and would always be coming behind the idiotic, lazy, worthless and severely poorly trained in-house technicians and doing the jobs they would refuse. this made them and the local supervisor look foolish, therefore, they would in turn try to make me look bad. that's how they get techs out of their system that they don't like or like i said, make them look foolish (not a difficult task) now, as a customer i deal with crap service like all the other poor subscribers in their coverage areas. pixelation on the tv, internet dropping off constantly and the worst customer service in the industry. i wired my home myself, with new wire and still i have these issues. this is a company that cares nothing for its customers or even the employees that do most of their installs. when you have a problem, they send a very poorly trained technician who is not qualified to do installs, let alone assess a problem and fix it. what usually happens is they blame home wiring and instead of fixing it, they set up for me, a contractor, to come and repair it. and nine times out of ten, is not wiring at all. it's their crappy outdated equipment or their out dated, poorly maintained network.

 – About 2 months ago.

and......i wanted to just use a roku to stream charter tv instead of having a box and they won't let me. said i have to keep a box in my house. i'm not crazy. i know why i have to keep a box....

and......i wanted to just use a roku to stream charter tv instead of having a box and they won't let me. said i have to keep a box in my house. i'm not crazy. i know why i have to keep a box. it's an added revue stream for ppv movies and the fricking $20/month dvr service charge. it's not because the spectrum app doesn't show all the channels. it shows what i want. it should be my choice. i pay for it. it should be my choice if i do or don't want a box.

 – About 2 months ago.

i have been a customer of charter for years. no major problems to speak of. however one thing that really gets me is i can't use the own or bet apps because charter is not on the list! really....

i have been a customer of charter for years. no major problems to speak of. however one thing that really gets me is i can't use the own or bet apps because charter is not on the list! really. not to mention i went to fx on the ondemand device and the series atlanta is not even listed. this series won a golden globe and it's not even listed on ondemand. what is wrong with these people!

 – About 2 months ago.

the absolute worst company ever to deal with, transferred then hung up on so many times i can't count. asks you to take a survey at end of call but never gives you the chance cause it hangs up on...

the absolute worst company ever to deal with, transferred then hung up on so many times i can't count. asks you to take a survey at end of call but never gives you the chance cause it hangs up on you. guess they don't want to listen to the shit rating they deserve and would get if they gave you the chance. terrible,terrible,terrible, take your business somewhere else where they give a shit about you and don't harass you with questions that are impossible to answer. and do it over and over and over again.

 – About 2 months ago.

the absolute worst company ever to deal with, transferred then hung up on so many times i can't count. asks you to take a survey at end of call but never gives you the chance cause it hangs up on...

the absolute worst company ever to deal with, transferred then hung up on so many times i can't count. asks you to take a survey at end of call but never gives you the chance cause it hangs up on you. guess they don't want to listen to the shit rating they deserve and would get if they gave you the chance. terrible,terrible,terrible, take your business somewhere else where they give a shit about you and don't harass you with questions that are impossible to answer. and do it over and over and over again.

 – About 2 months ago.

birmingham al. i must agree that their service, their internet and there are people all are horrific. my internet goes out every other day and they keep trying to send some clown to fix it and he...

birmingham al. i must agree that their service, their internet and there are people all are horrific. my internet goes out every other day and they keep trying to send some clown to fix it and he never does. i am switching to u-verse tomorrow

 – About 2 months ago.

charter internet is by far the worst internet service available. when i tell you they drop service weekly, sometimes daily, i'm not exaggerating even a little. i spend more time on the phone with...

charter internet is by far the worst internet service available. when i tell you they drop service weekly, sometimes daily, i'm not exaggerating even a little. i spend more time on the phone with them than i do my own family. i unfortunately have no other options available in my area.

 – About 2 months ago.

if you travel alot. ..do not go with charter and their so called spectrum. if you are not on their internet service you are screwed. customer service is worst ever. they are interested in a quick...

if you travel alot. ..do not go with charter and their so called spectrum. if you are not on their internet service you are screwed. customer service is worst ever. they are interested in a quick buck...nothing more. switching to dish. you can tail gate no matter where you travel in u.s. not sure otherwise. worst scam ever by charter.

 – About 2 months ago.

spectrum cable/ charter cable bought out time warner in san diego california a few months ago and has been horrible ever since they took over. cable tv service glitches every 5-10 seconds when...

spectrum cable/ charter cable bought out time warner in san diego california a few months ago and has been horrible ever since they took over. cable tv service glitches every 5-10 seconds when watching live sports. world series games and nfl games have been near impossible to watch. spectrum cable is the worst cable provider we've ever had. time warner was much better. about to get direct tv and at&t internet. in just a couple months of taking over the spectrum cable service has made 4-5 weeks of nfl football sundays unwatchable and a couple of the world series games and that's just the games i've tried watching. probably happening to a lot more programs that i'm not aware of. spectrum cable is garbage!!! incompetent cable provider. you can stream games for free better than spectrum cable provides in their cable packages. stay away from charter cable companies at all cost!

 – About 3 months ago.

eliminated customer loyalty discount when spectrum took over from time warner. less channels going from $130 to $180 a month, dropping all services except internet....

eliminated customer loyalty discount when spectrum took over from time warner. less channels going from $130 to $180 a month, dropping all services except internet.

 – About 3 months ago.

my cable picture has been cutting in and out for 2 weeks! beyond frustrating!

trumbull, ct...

my cable picture has been cutting in and out for 2 weeks! beyond frustrating!

trumbull, ct

 – About 3 months ago.

for those 0people who keep telling people to get a new router, update your firmware, or blaming people for their hardware, that's exactly what charter told me. i have the new asus ac5300- spider...

for those 0people who keep telling people to get a new router, update your firmware, or blaming people for their hardware, that's exactly what charter told me. i have the new asus ac5300- spider looking thing that i get reception from a quarter mile away... trust me it's not my router.

 – About 3 months ago.

i am a woman living alone, in wisconsin. something truly strange and presently impossible to understand is happening. my cable went out about ten days ago, and i lost my internet a couple days later....

i am a woman living alone, in wisconsin. something truly strange and presently impossible to understand is happening. my cable went out about ten days ago, and i lost my internet a couple days later. sunday a tall husky african-american charter employee came over to learn and fix the problem. he looked at my outlet for about two seconds, without testing anything, and told me instantly i need to replace the cable. and that my internet is fine, "all you need to do is plug it in." and that he would have to totally rip up the wall and the ceiling to install the new cable, taking off paint. i told him i would have to check with the office, after the holiday, to learn if they wanted him to rip up the apartment like that. and if my internet is fine, plug it in, so i'll at least have that. he got out his cell phone, talked forever with i don't know who on it, and would not leave. it became an argument. "you called me. i am here to do a job. i am here to fix a problem." i finally opened my apartment door into the hall, in view of security cameras, and demanded he get out. he didn't. this went on for a long long time, and finally he said he'd be gone for a while, he went out still on his cell phone. he had asked me if i would be staying there when he came back, not saying that i had to stay. he vanished for at least a half hour, i was thinking about leaving, and i let him in again, telling him i've been scammed before and i can feel paranoid about things like this. he said that was all right. he looked around pretty blankly, no idea what to do, and finally said he'd shut off my cable and internet until i called them and another charter technician came by.
saw my great landlord, indeed indeed, at the office on tuesday. he was stunned that the guy would not leave my apartment, a single woman visited by a strange man who would not leave her home. and that he hates the hell out of charter, but they're pretty much a monopoly and you can't stop them. said he'd yell at them.
yesterday, the kind reliable maintenance people at this building replaced the cable without having to rip up anything, very easy and routine. i still didn't have cable and internet. one of the guys was flat sick and stunned when i told him the charter guy had shut off my connection. he said they aren't allowed to shut off anyone's service without telling the office, absolutely not allowed. he, knowing something, unlike the charter guy, went into the stairwell and turned on my connection again. i got my internet back, and my cable still did not work at all. it was likely not necessary to replace the cable.
today, another kind if getting-suspicious maintenance guy was in here, fixing my blinds, and i made him stay as another charter guy came in, who was not a technician. this guy told me the absolute only problem was that my cable box needs to be replaced. he was charmingly sincerely insincere, that type of attempted authority. he blatantly shamelessly lied to us as he left my apartment. he said *our* maintenance people shut off everybody's connection from wednesday to thursday. that did not happen. it was almost like he was being deliberately intimidating. i went back to the office to talk about all this vicious incomprehensibleness with the lady manager, and boy did we have plenty to talk about. charter called back to set up another visit in my apartment, i let the lady manager talk to the stunningly polite well-trained well-spoken customer service lady about all this. it was about a ten-minute call, with my girl letting charter know that they are getting her "pissed" and that they have no right to take away service with telling them, and about all their ignorant incompetence. the customer service lady told her, "it's not right, but it's within protocol." my girl had let met know that i could get another cable box from a couple charter outlets within the city, very easy, gives them no trouble, i could install it myself by sticking three cables in it. the customer service lady instantly told us that the problem, ain't this breathtaking, is not the cable box, but the wiring!!
so they'll come over at 2:30 tomorrow. i won't be here, but maintenance folks will be in my apartment, seeing that i'm not robbed or bugged or whatever. we'll see how many more visits this takes, and when i get my cable back.
my girl, our lady manager, said that if i talked to the police about this, if anything else at all suspicious happens, "i wouldn't stop you."
charter is not necessarily doing what they are doing so they can get massive profits. that is never anyone's only motivation. there is also the human instinct to hurt other people, for fun.

 – About 3 months ago.

nothing but problems since brightjouse switched to spectrum. i remember having charter communications when i lived in another state (in florida now) that was years and it's very clear they still...

nothing but problems since brightjouse switched to spectrum. i remember having charter communications when i lived in another state (in florida now) that was years and it's very clear they still suck just as bad as they did back then.

 – About 3 months ago.

do not get the nhl center ice package from spectrum - unable to watch a game without it going out for 2-5 minutes ate a time. tonight it went out just as a game was going into overtime and did not...

do not get the nhl center ice package from spectrum - unable to watch a game without it going out for 2-5 minutes ate a time. tonight it went out just as a game was going into overtime and did not return until well after the game was over.
spectrum has no way of voicing a complaint.

 – About 3 months ago.

it's awful!! we had bright house before charter took over. it's horrible. the wifi is constantly dropping!!...

it's awful!! we had bright house before charter took over. it's horrible. the wifi is constantly dropping!!

 – About 3 months ago.

switched to charter cable from directv to save some money. charter has the worst on-screen interface i've ever seen; looks like it was developed 10-15 years ago. high school developers could come...

switched to charter cable from directv to save some money. charter has the worst on-screen interface i've ever seen; looks like it was developed 10-15 years ago. high school developers could come up with something better than what they have. i bet the people that wrote the commercials that state they are better than other providers don't have charter cable.

 – About 3 months ago.

i am a landlord of 2 apartments that had time warner cable witch was the best service for tv and internet however charter bought out time warner cable and now our service is so terrible we are...

i am a landlord of 2 apartments that had time warner cable witch was the best service for tv and internet however charter bought out time warner cable and now our service is so terrible we are switching to dish network for tv and to hughesnet for internet the problems are that the tv goes out all the time for example it went out druning the new years eve ball drop it almost never went out with time warner cable also the internet is causing alot of lag on computers we never had lag with time warner cable so if you want tv or internet do not use charter spectrum

 – About 3 months ago.

can't even watch a 720p hd video without buffering every 2 seconds...

can't even watch a 720p hd video without buffering every 2 seconds

 – About 3 months ago.

can't even watch a 720p hd video without buffering every 2 seconds...

can't even watch a 720p hd video without buffering every 2 seconds

 – About 3 months ago.

can't even watch a 720p hd video without buffering every 2 seconds...

can't even watch a 720p hd video without buffering every 2 seconds

 – About 3 months ago.

one of the worst internet providers i've ever seen.
they say you can get up to 100 mps on upload but i've never been able to get over 5.85 mps.
also very pricey....

one of the worst internet providers i've ever seen.
they say you can get up to 100 mps on upload but i've never been able to get over 5.85 mps.
also very pricey.

 – About 3 months ago.

charter is so shit. internet goes out about 50 times a day. almost every 5 minutes after 6pm. this is actually my second time writing this because the internet went out the first time....

charter is so shit. internet goes out about 50 times a day. almost every 5 minutes after 6pm. this is actually my second time writing this because the internet went out the first time.

 – About 3 months ago.

were bettet off with timewarner, spectrum has increased my rate and cut my viewing channels!!! 😡😡😡😡...

were bettet off with timewarner, spectrum has increased my rate and cut my viewing channels!!! 😡😡😡😡

 – About 3 months ago.

biggest piece of shit lose channels daily
internets slow, same programs everyday, i almost can't wait for a commercial to come on cuz i've seen the same shit over and over. its fine to...

biggest piece of shit lose channels daily
internets slow, same programs everyday, i almost can't wait for a commercial to come on cuz i've seen the same shit over and over. its fine to play a movie twice but 5 f%@king times in a row f%@k you v canceling this f%@king circus

 – About 3 months ago.

new customer's get triple play bundle for $110.00 per month existing customer's pay $162.00 per month. real nice business ethnics, spectrum you suck. was told i could cancel for a month and...

new customer's get triple play bundle for $110.00 per month existing customer's pay $162.00 per month. real nice business ethnics, spectrum you suck. was told i could cancel for a month and come back as new customer, really? no thanks direct tv it is.

 – About 3 months ago.

as soon as spectrum took over we started losing wi-fi and then we noticed roseanne was on... a binge watch roseanne if you were so inclined it was shitty in the eighties and yet they had the audacity...

as soon as spectrum took over we started losing wi-fi and then we noticed roseanne was on... a binge watch roseanne if you were so inclined it was shitty in the eighties and yet they had the audacity to put it on again .. i think what it boils down to is they're not paying the cable channels the money they need so they're putting on the programs that cost the least.. a protest as it were... military channel is gone and some of the others f*** spectrum and their jackass commercials... this is what you get when you have a monopoly...

 – About 3 months ago.

i constantly deal with the internet going out 3-6 times a day and i have to restart the router. charter is the worst....

i constantly deal with the internet going out 3-6 times a day and i have to restart the router. charter is the worst.

 – About 3 months ago.

the box resets out of nowhere! several times since charter took over no more than 2 months ago!!! how is it we don't have a choice for cable providers. i absolutely hate spectrum. i can't...

the box resets out of nowhere! several times since charter took over no more than 2 months ago!!! how is it we don't have a choice for cable providers. i absolutely hate spectrum. i can't believe i miss time warner cable and they sucked too!!!!!!!
thank you charter-sucks.com for this medium.

 – About 3 months ago.

always getting ping spikes, never have a good ping below 60-80, even if the server is nearby. i hate charter....

always getting ping spikes, never have a good ping below 60-80, even if the server is nearby. i hate charter.

 – About 3 months ago.

cuts to commercials during all fox news shows!!!!!!!!!!!!! ...

cuts to commercials during all fox news shows!!!!!!!!!!!!!

 – About 3 months ago.

what a joke charter is 85% f...ing reruns. the sad part about it it they aren't current reruns....

what a joke charter is 85% f...ing reruns. the sad part about it it they aren't current reruns.

 – About 3 months ago.

i had 50mbps internet. i called today to upgrade to 100mbps internet for $20 more per month. when i ran a speed check it was still at 50mbps. i called (same day) to complain and switch my service...

i had 50mbps internet. i called today to upgrade to 100mbps internet for $20 more per month. when i ran a speed check it was still at 50mbps. i called (same day) to complain and switch my service back to the 50mbps.... they claim they no longer offer the 50mbps. are you freaking kidding me? i am only getting 50mbps??? i

 – About 3 months ago.

switched from at&t to charter nov 28th- 24 days ago!!....not only did the installer fail to notify me of the crack in my ceiling he caused, but they can't provide 1 day of service without...

switched from at&t to charter nov 28th- 24 days ago!!....not only did the installer fail to notify me of the crack in my ceiling he caused, but they can't provide 1 day of service without outages!! my internet and cable boxes (in every room) ... goes down between 8 and 15 times everyday sometimes it's back on quick 60-90 seconds others times hours!! and the "over 200" channels is bullshit - most stations are on 3 different channels!! i'm shocked - charter really screwed me this holiday season! at&t will be here tomorrow!

 – About 3 months ago.

no rangers on charter tonight. called them no help. ...

no rangers on charter tonight. called them no help.

 – About 3 months ago.

charter spectrum claim no signal loss during rain. we haven't been getting rain but we have been losing reception constantly. i have several programs dvr'd that are useless. constantly...

charter spectrum claim no signal loss during rain. we haven't been getting rain but we have been losing reception constantly. i have several programs dvr'd that are useless. constantly losing sound. we have someone from charter here about every other week for one problem or another. they rig it enough to last about a week then back to crappy signals. have switched receivers several times with no lasting resolution. for the money they are being paid they need to invest in new equipment and stop rotating crappy defective equipment. we are unable to switch to satellite as we are in an apartment for 5 more months. i've had directv in the past and never lost signals during rain, ice or snow. lose it with charter on sunny ass days.

 – About 3 months ago.

trying to watch a movie. audio cutting out constantly. figured memory was full on their shitty receivers. nope, just charters top notch monopolized pos service. ...

trying to watch a movie. audio cutting out constantly. figured memory was full on their shitty receivers. nope, just charters top notch monopolized pos service.

 – About 3 months ago.

my mom and i couldn't get together last sunday for walking dead due to illness. it would be nice if it would be on demand soon!
i've been having to duck and dodge all social media...

my mom and i couldn't get together last sunday for walking dead due to illness. it would be nice if it would be on demand soon!
i've been having to duck and dodge all social media (facebook) to avoid spoilers.

hell with it, we'll just watch it online. this has been happening too often, same with z nation.

 – About 3 months ago.

well its after midnight time for bed thats when charter stops working...

well its after midnight time for bed thats when charter stops working

 – About 3 months ago.

cable mode resets 5-7 times a day. this is ludicrous. this company sucks. way to go brighthouse. damn southeastern comcast bullshit....

cable mode resets 5-7 times a day. this is ludicrous. this company sucks. way to go brighthouse. damn southeastern comcast bullshit.

 – About 3 months ago.

charter spectrum is as bad as dial up modem. since the merger w timewarner screen resolution is nothing but fuzz. i used to get 720p 1080p but those days are gone. it's a nightmare to go online. i...

charter spectrum is as bad as dial up modem. since the merger w timewarner screen resolution is nothing but fuzz. i used to get 720p 1080p but those days are gone. it's a nightmare to go online. i get good results thru smart phone-tmobile but laptop in the home w modem router sucks big time. what a consumer rip off. i live in western colorado. spoke w someone in texas tonight who is experiencing the same nightmare. f'ing monopolies

 – About 3 months ago.

never had any issues until spectrum took over. now im at 1mbps instead of 100mbps. i cant even load speedtest. years of happy surfing and now this....

never had any issues until spectrum took over. now im at 1mbps instead of 100mbps. i cant even load speedtest. years of happy surfing and now this.

 – About 3 months ago.

here i sit waiting to watch the mid season finale of the walking dead. i helped family out last night thinking it wasnt a big dead, after all we do have an on demand option right? nope. here i sit....

here i sit waiting to watch the mid season finale of the walking dead. i helped family out last night thinking it wasnt a big dead, after all we do have an on demand option right? nope. here i sit. the cable box still rebooting after 20 minutes. if this isnt frustrating enough...last week i had to pay a $260 cable bill because apparently my bill had gone up and i wasnt notified so my monthly payments coming out automatically for the past 6 months were only paying a portion and i found this out by the notice i finally received stating my services would be cancelled and i would have to pay to have them turned back on. at this point, canceling my services seems ideal, but its the only service i can get due to the canopy of trees over my home. i loathe this company and their shitty service.

 – About 3 months ago.

i live in the tampa bay area, and i really loved the customer service experience we received from bright house. after the first 30 days as "spectrum", every customer-service interaction has...

i live in the tampa bay area, and i really loved the customer service experience we received from bright house. after the first 30 days as "spectrum", every customer-service interaction has been disappointing.

i was supposed to be put on a new campaign prior to the cut-over, i was promised a 20 dollar savings (recorded on the phone, and an email). i called to complain, got a bunch of excuses, and they offered to credit me next month. i asked about this month (nov), and they said "sorry we can't go back and correct our mistake".

i much as a i hate frontier, i may have to consider trying to competition. it can't be worse, and i might save some money. i wish verizon still ran fios.

 – About 3 months ago.

i just blogged about an insane service situation. why are there not alternative vendors to pressure them to actually operate as a customer service oriented company. anyway, your comments on my blog...

i just blogged about an insane service situation. why are there not alternative vendors to pressure them to actually operate as a customer service oriented company. anyway, your comments on my blog would be great:

http://performancemanagementcompanyblog.com/2016/12/12/nothing-made-sense-charter-spectrum-customer-service/

gdfds

 – About 3 months ago.

constant internet outages!! and the modem reboot time is no shit 5 minutes!

it was snowing yesterday, the internet was dropping out every 10 minutes ...

constant internet outages!! and the modem reboot time is no shit 5 minutes!

it was snowing yesterday, the internet was dropping out every 10 minutes

 – About 3 months ago.

goddam motherf%@king piece of shit.... no wait.. a piece of shit has value it can be used as fertilizer to support new life. the charter spectrum app is completely devoid of any value because it...

goddam motherf%@king piece of shit.... no wait.. a piece of shit has value it can be used as fertilizer to support new life. the charter spectrum app is completely devoid of any value because it sucks the life from its user when it does not work properly which is at least once a week if not more often. for the second time this year the spectrum app has mysteriously quit working before the start of the walking dead. the season opener and mid-season finale were plagued with f%@kery before they even began. these two failures were the most memorable of the year among many, many others mainly with error codes m125, and m126. many nights i went to sleep angry after this crap app let me down. i'd get the big stupid cable box but i don't want to look at it. their customer service people seem very polite and competent. the app is so f%@king irritating. please fix it!

 – About 3 months ago.

charter now time warner spectrum is the biggest piece of sh@&! on the rare occasion that it actually plays tv, it buffers constantly. it went out literally at the beginning of a highly anticipated...

charter now time warner spectrum is the biggest piece of sh@&! on the rare occasion that it actually plays tv, it buffers constantly. it went out literally at the beginning of a highly anticipated show (again!!!!!!!!) and finally kicked back in just in time for the slew of commercials at the end of the show(this was an hour show!) guess they wanted to make sure their meal tickets got their plugs in.

fecken piece of shit!

 – About 3 months ago.

i live in orange county ca, have spectrum cable.
so many commercials every channel,seems to be in sync,can't get away from it.
i guess it is a conduit for mostly advertising big money...

i live in orange county ca, have spectrum cable.
so many commercials every channel,seems to be in sync,can't get away from it.
i guess it is a conduit for mostly advertising big money companies..pharma companies,automobile are over the top.
charter sucks....time to canx and go free air.!!!!

 – About 3 months ago.


ever since spectrum took over my area, gaming has been awful with the amount of latency their connection has. i have been forced to only play between 12-3am to experience "playable"...


ever since spectrum took over my area, gaming has been awful with the amount of latency their connection has. i have been forced to only play between 12-3am to experience "playable" connection. it is now 3 am. i'm the only one awake in my house, and the internet is still horrendous to the point where i can't play anything multiplayer unless i enjoy getting repeatedly slaughtered. oh also this is a friday night where i thought i was going to be able to have fun and relax but nope. needless to say i'm very upset.

 – About 4 months ago.

yes spectrum is the worst cable company i have ever used in my life.
--when bright house was bright house the customer service was great and had no complaints but since spectrum took it over the...

yes spectrum is the worst cable company i have ever used in my life.
--when bright house was bright house the customer service was great and had no complaints but since spectrum took it over the company turned into the worst service i have ever seen.

below is the list of problems we get every week:

1. long waits on hold waiting for help from customer service if you are lucky enough to even get a person to answer.
2. when calling customer service and after hitting all of the selections for help it sounds like some one picked up the line only to have no one there.
3. outages every week.
4. errors and downtime at my services website.
5. some of my services tools on their website no longer work like checking you phone log to see who called your number so you can copy and paste to try to block them.
6. no longer able to control the bandwidth to control how much data each email can use to give other more that need it.
7. no way to create any password when creating new sub account emails.

we need another a choice of cable companies to choose from and not have any monopolies on areas so we have more competition to force these companies to do better for their customers and hopefully we can get our new president to stop these monopolies so us customers can get decent services again.

 – About 4 months ago.

just installed charter spectrum internet. 100mbps/5mbps. i am consistently hitting 114mbps downloads using various speed tests and uploads at 5mbps, however latency is terrible compared to frontier...

just installed charter spectrum internet. 100mbps/5mbps. i am consistently hitting 114mbps downloads using various speed tests and uploads at 5mbps, however latency is terrible compared to frontier fios. latency is anywhere from 15ms -30ms. if you are a gamer and have the option of fios, i highly recommend going with fios over cable. i have called to reconnect my frontier service and they are giving me the new customer discount. $64.99 150/150. i was hoping cable would work considering the lower cost and my hate for frontier customer service, i guess i will deal with the customer service for more consistent internet service (as far as lagging is concerned). for folks that are just streaming, everything seems to work as spectrum has advertised, but expect throttling...

 – About 4 months ago.

for the last two weekends, all high-def programming and music channels have been off the air. calling customer service is an insult to my intelligence. it involves talking to a robot for ten minutes...

for the last two weekends, all high-def programming and music channels have been off the air. calling customer service is an insult to my intelligence. it involves talking to a robot for ten minutes and accomplishes absolutely nothing.

 – About 4 months ago.

big surprise, another outage! called with my code to see what needed to be done as the screen directs one to do, i was told, um, well ma'am that code isn't in our system so i am not sure...

big surprise, another outage! called with my code to see what needed to be done as the screen directs one to do, i was told, um, well ma'am that code isn't in our system so i am not sure what's wrong but i can tell you it is a nation wide outage and our engineers are working hard to correct the issue." blah, blah, blah. so they are working hard on correcting something they have no clue why it's not working. what a condescending little shit! he went on to tell me that he's aware of how difficult it is to not have tv to watch, like i am some couch potato. i explained in the most condescending tone i could muster, that what is difficult is paying for service every day but not having service every day. good thing i am paying so much for the "reliable" service they are constantly advertising/lying about.

 – About 4 months ago.

service spends more time off line not working...

service spends more time off line not working

 – About 4 months ago.

charter e-mail sucks. got switched over from brighthouse and within a couple weeks can not get e-mail without waiting 10-15 min. what a joke this company is....

charter e-mail sucks. got switched over from brighthouse and within a couple weeks can not get e-mail without waiting 10-15 min. what a joke this company is.

 – About 4 months ago.

spectrum, previously known as time warner has the worst email server ever! i am so tired of waiting and waiting for the server to connect. with as much money as they charge us consumers you would...

spectrum, previously known as time warner has the worst email server ever! i am so tired of waiting and waiting for the server to connect. with as much money as they charge us consumers you would think they would spend some of it towards improving their infrastructure.

 – About 4 months ago.

two months ago i was promised a free "area" upgrade. the service literally is getting worse day by day. "oh but if you're on a wireless network, the service won't be the...

two months ago i was promised a free "area" upgrade. the service literally is getting worse day by day. "oh but if you're on a wireless network, the service won't be the same..." that's why everything is wired, right? it must be my problem. i guess i don't pay enough to your greedy corporate ass. fix your shit charter.

 – About 4 months ago.

well wanted to watch a show as i work when it is on, get home it show it reordered it, go to watch it and it is not what i programmed it to record and i can not edit the recording to not record all...

well wanted to watch a show as i work when it is on, get home it show it reordered it, go to watch it and it is not what i programmed it to record and i can not edit the recording to not record all episodes and repeats gives me a dam error message and a phone number to call come on direct was higher but the dvr was better than this easier to use

 – About 4 months ago.

twc was bad enough, marginal at best, and thankfully we never relied on their internet, but at least the cable worked.

now, several times a week, we lose channels 2, 4, and 7. on other...

twc was bad enough, marginal at best, and thankfully we never relied on their internet, but at least the cable worked.

now, several times a week, we lose channels 2, 4, and 7. on other channels, the signal breaks up and distorts constantly. this is at my dad's house in gardena.

i have a feeling certain neighborhoods don't get the infrastructure upgrades more affluent areas get. just look at the complaints on the map, and you'll see what i mean.

shame on spectrum.

 – About 4 months ago.

why is it that all of the other cable options are available on my apple tv and not f-ing charter! all i want is my food network, damn it!...

why is it that all of the other cable options are available on my apple tv and not f-ing charter! all i want is my food network, damn it!

 – About 4 months ago.

charter services go out at least once a month. not to mention constantly dropping below 40 mbps when we pay for 60. ...

charter services go out at least once a month. not to mention constantly dropping below 40 mbps when we pay for 60.

 – About 4 months ago.

first of all i happen to know a thing or two from the other end so let me educate those of you who don't understand how any of it works.
if you have service issues it can be related to area...

first of all i happen to know a thing or two from the other end so let me educate those of you who don't understand how any of it works.
if you have service issues it can be related to area volume, area weather conditions or even outdated lines out. it's man made. shit happens. second, your bill doesn't go up randomly. no contract companies bill ahead so you can address any charges you feel incorrect. your area taxes you so if bill is higher than informed that's because it's not up to tv providers. call your local government. charter also tells you a month before a promo rolls off. real adults know nothing in life is easy and free because these companies pay billions of dollars to networks to be able to air their content to you whiney entitled americans. when rates increase it's not unfair. it's life. all services increase in rate. stop being so annoying.

 – About 4 months ago.

just switched to spectrum today . these motherf%@kers started the bullshit as soon as the installation tech left . upped my bill 29 minutes after the guy left when i realized "why don't i have...

just switched to spectrum today . these motherf%@kers started the bullshit as soon as the installation tech left . upped my bill 29 minutes after the guy left when i realized "why don't i have on demand ?i bought the silver package ?" called them they added another $20 (on top of the other extra $20 i had already agreed too for silver plan) added a $40 wifi installion fee that was not supposed to exist and more taxs and fees 😂i'm done! not paying them shit . my credit can't get much worse anyway i'm burning the shitty used equipment they gave me today !! jokes on them !!!

 – About 4 months ago.

charter communications here in birmingham sucks donkey balls. they charge customers out the rear end for shitty service and slow internet. we moved from central florida where we had zero issues with...

charter communications here in birmingham sucks donkey balls. they charge customers out the rear end for shitty service and slow internet. we moved from central florida where we had zero issues with brighthouse. yes they did cost a lil bit more, but it was well worth it. these people at charter are fricken clown shoes. they promised us 60 megs and we average 10. we told them several times and they told us to go f ourselves. please brighthouse come to the rest of birmingham so i can tell charter they are the ones that can f themselves.

 – About 4 months ago.

this is the problem with internet company's your services starts out great no problems for the first three months then you start to see inconsistency with your internet so you can't find what...

this is the problem with internet company's your services starts out great no problems for the first three months then you start to see inconsistency with your internet so you can't find what the problem is so what can you do but call the company an they send a tech out all of a sudden your internet working just fine now before the tech even arrived so i'm running speed test back to back no speed drops 1h after the tech leave same problem so i ran one more speed test an i was put on an kansas server even though i stay in st.louis missouri so i called back an ask why was i on an kansas server an they told me because all of our server were full so if u r getting inconsistency in your speed run a speed test an don't use your internet company speed test because your speed will always be where they should be use speedtest.net do not pick a server it will automatically put you on the server your internet company has u on an you will be surprised at what server u r actually on with your internet company

 – About 4 months ago.

time warner now spectrum tv is terrible money grabbing cable company. i will find do my utmost to find a better, less costly provider. i was switched to spectrum without being told what services i...

time warner now spectrum tv is terrible money grabbing cable company. i will find do my utmost to find a better, less costly provider. i was switched to spectrum without being told what services i would loose ....
the ridiculous situation with dvr is that spectrum does not offer whole house dvr function so now each room has to have its own dvr & only the programs recorded on that dvr can be watched in that room. so if you want to watch something in bed you have to remember to get a dvr & program it for that room. how ridiculous in this age of technology or no it's not spectrum makes more money as each dvr costs more.
their ads about great service are so not true!!! shame on spectrum!!!!!

 – About 4 months ago.

the new phone menu not only sucks....... it bites too!!!!!!!!!...

the new phone menu not only sucks....... it bites too!!!!!!!!!

 – About 4 months ago.

f%@k charter! please sign this petition so we can get rid of charter: https://www.change.org/p/matt-mead-approve-competition-against-charter-communications-and-spectrum-in-laramie-wy...

f%@k charter! please sign this petition so we can get rid of charter: https://www.change.org/p/matt-mead-approve-competition-against-charter-communications-and-spectrum-in-laramie-wy

 – About 4 months ago.

my mother lives in an area the charter services. she is a senior citizen on a limited income. when we hear charter was going to offer $14.99 internet service to seniors and low income customers, we...

my mother lives in an area the charter services. she is a senior citizen on a limited income. when we hear charter was going to offer $14.99 internet service to seniors and low income customers, we got excited that she will not have to pay the exorbitant price she has been paying. but then i called charter and found out that the low price was only offered to new customers. people who have been customers for year cannot get it unless they cancel their service, wait at least 6 months, and then sign back up again. total respect for seniors and long time customers. not!

 – About 4 months ago.

f%@k you, charter spectrum! you practically own the st. louis area in terms of provider options, and you f%@k that up because you know you can get away with it. you give shitty, horrible, unstable...

f%@k you, charter spectrum! you practically own the st. louis area in terms of provider options, and you f%@k that up because you know you can get away with it. you give shitty, horrible, unstable speeds that cop out later in the evening no matter what, your techs can't fix f%@k all of what they touch, and i have to play f%@king gymnastics every single time i want to call about an issue! your speeds are unstable, your service constantly drops at the most inopportune times, i'm so sick of it!

if i ever meet any of your ceos face to face, they're getting a broken f%@king nose. we pay way too much for this bullshit excuse for a network. i've heard of 3rd world countries with better internet than this crapshoot excuse. hell, my old home in a rural lee county iowa town had access to better f%@king internet than your bullshit big city c*nt chewing piece of smegma horse-cock internet service.

 – About 4 months ago.

speculum sucks!!! been a customer of twc for about 20 years and this joke of a "co" has taken over and has made tv, internet, etc... so much harder than it ever should be!!! please stop...

speculum sucks!!! been a customer of twc for about 20 years and this joke of a "co" has taken over and has made tv, internet, etc... so much harder than it ever should be!!! please stop advertising and hire more qualified staff. no brained in business, you need to hire more qualified people when going through a merger!!!

 – About 4 months ago.

the new phone menu sucks big time!!!!!!!...

the new phone menu sucks big time!!!!!!!

 – About 4 months ago.

do you like having to ask yourself, is my internet shitting itself again? well then, get f%@king charter, this bullshit monopoly ass company can f%@king die. i just want good internet for what im...

do you like having to ask yourself, is my internet shitting itself again? well then, get f%@king charter, this bullshit monopoly ass company can f%@king die. i just want good internet for what im paying for what the f%@k charter.

 – About 4 months ago.

i literally can't enjoy 10 minutes of internet without it going down, charter is by far the worst company in existence ...

i literally can't enjoy 10 minutes of internet without it going down, charter is by far the worst company in existence

 – About 4 months ago.

i had no problem with twc! now that it's spectrum, we've lost channels and will have to pay more to get what we had with time warner. i thought about switching to at&t, but a dish doesn't...

i had no problem with twc! now that it's spectrum, we've lost channels and will have to pay more to get what we had with time warner. i thought about switching to at&t, but a dish doesn't work well in my area

 – About 4 months ago.

now worse since changing from t w to spectrum. a "new day", my a__ ! it came back on now, but mysteriously had changed channels, froze, went off...then said it was loading technicolor or...

now worse since changing from t w to spectrum. a "new day", my a__ ! it came back on now, but mysteriously had changed channels, froze, went off...then said it was loading technicolor or something.

and stop airing your ridiculous commercials that mean zero.

 – About 4 months ago.

charter...are you serious? you obviously think your customers are stupid. you ad spectrum to your name and you think we're fooled into believing you're something different than the same...

charter...are you serious? you obviously think your customers are stupid. you ad spectrum to your name and you think we're fooled into believing you're something different than the same old crap you always delivered?
i pay way too much for the limited amount of channels i watch. ..and that's assuming i can even watch them!!! at least every other day i have to "reboot " my dvr because the signal is pixalated. do you know how ridiculous this is, especially if you're trying to watch a live sports event? and don't even get me started about when it happens on a pay per view. ..i have to spend 15-20 minutes rebooting the damnext thing while i pay for something i can't watch! !! and forget about actually using the dvr to record something when i'm not home. because more often than not the picture is coming thru pixalated, when you try to dvr a show, it becomes unavailable due to the terrible feed. so glad i'm paying extra every month for something i can't use. and if the stream isn't the problem, then it's the equipment itself. i've had to switch out my equipment 4 times in the last year. it's gotten to the point where one of mine (i have 2) is inoperable, but i'm just tired of going to your store or waiting for a technician. and while your phone customer service has gotten a lot better than a few years ago, they are relatively stupid. i had to wait almost 2 weeks for a technician to come to my home to fix something, when all it took was pressing a button on the remote. that was infuriating! !!
bottom line, you sucknow and i will be cutting the cord. i seriously hope you go out of business. ..you deserve it.

 – About 4 months ago.

ever since time warner merged with charter, my internet has been cutting out at least once a day and the download speed is so atrocious that it's even worse than dialup. youtube videos and netflix...

ever since time warner merged with charter, my internet has been cutting out at least once a day and the download speed is so atrocious that it's even worse than dialup. youtube videos and netflix streams are continuously buffering and cutting out despite the fact that i have paid for the 100mbps internet package.

my past experiences with them have also been anything but positive. f%@k charter communications, now i have to deal with them again.

 – About 4 months ago.

business owner here.... charter your trash and to think
you actually tried to get us again by selling charter to my business.
did you think i was stupid? i'll never forget waking up to...

business owner here.... charter your trash and to think
you actually tried to get us again by selling charter to my business.
did you think i was stupid? i'll never forget waking up to my roommate screaming "customer service agent!!" at the top of her lungs as if she needed a megaphone for their auto-bots to understand her. an hour later some lady whom can't speak correctly would answer the call... and the hell begins. they'd blame us.. or say we changed something... yada yada..blah blah the things is.. they never admitted they'd messed up. i remember one time they "line tech" guy lied to our faces and his company when he said he'd climbed the pole. i mean it was like 17 degrees out at the time, so i don't blame him for not doing it but tell the truth i value honesty! come one charter wake up!! it's said when all you can do is manipulate others into doing business with you when you can't get customers the fair way.

 – About 4 months ago.

f%@k you charter (aka spectrum) ever since you merged with time warner you became worse not better! 👎 you should be shut down!...

f%@k you charter (aka spectrum) ever since you merged with time warner you became worse not better! 👎 you should be shut down!

 – About 5 months ago.

i've had charter for two months, and of those 60 days, i believe i have had 5 hours of good internet service. they promised me a credit for the first month because of all my issues, then after i...

i've had charter for two months, and of those 60 days, i believe i have had 5 hours of good internet service. they promised me a credit for the first month because of all my issues, then after i was conveniently disconnected again, they said that is not possible. filing a complaint with the bbb and my credit card company to get my money back. i'd rather have dial up.

 – About 5 months ago.

the only thing those dirty lying thieves care about is money! 💢...

the only thing those dirty lying thieves care about is money! 💢

 – About 5 months ago.

ever since the role out of the new menu guide, it failed miserably he first time remember? the cable box pops and resets. on average about once an hour and after midnight its about twice an hour. this...

ever since the role out of the new menu guide, it failed miserably he first time remember? the cable box pops and resets. on average about once an hour and after midnight its about twice an hour. this is without touching anything, but wait if you use the remote and make quick choices the cable box bogs down locks up freezes and pops. what a joke

 – About 5 months ago.

evil, beastly system! does any money-grubbing, monopolizing corporate conglomerate suck more than charter?! (other than land of the fee - home of the slave, power-mongering, love-killing,...

evil, beastly system! does any money-grubbing, monopolizing corporate conglomerate suck more than charter?! (other than land of the fee - home of the slave, power-mongering, love-killing, soul-sucking, profit-eyed, political government constituent-cannibalizing ogre)?!?! highly doubtful! bait and hook; reward the newbie, unsuspecting, soon to be spiteful and disillusioned consumer, then charge more and more and more and more ... for less and less and less and less ... as the years ka-ching into decades of frustration, resentment, disappointments, high blood pressure inducing anger and hopelessness .... aaaarrrrgggghhhhhh!!!! my normally serene, peace-loving soul battles between wishing all of the endless evils of charter communications right back on anyone and everyone who makes even one slaving, over-inflated cent off all our relative miseries, and not wanting anyone else to ever suffer one agonizing moment of charter's hate-spawning lack of customer satisfaction.

my apologies to all who empathize ... i know, i really shouldn't stuff and hold back my true disgust for charter like i do. it just isn't healthy. sigh. (heavy sigh!)

but, it does make me wonder, when pie-eyed, disoriented travelers from a far away land are indoctrinated with disillusions of hope, happiness and prosperity promised and believed to be found across the sloshing seas ... would anyone think twice to dodge the real nightmare, if they could somehow only see their shanghaied souls could only be destined to become self-entombed inside a cubicle cell in the abysmal despair of the cancerous belly of the beast of the land of human-less hell?

peace and good will to all. who knows, maybe someday charter will catch on and get their p**p in a group enough to care what we all care to see. i know; i agree: that's certainly highly doubtful. but, we can always hang on to our hopes ... and dreams, in the meantime ...

>>>>>

so, i hit the submit button and get this mind-raping message: "sorry, we've noticed some issues with your submission. please check and try again. note: be sure to complete the captcha response."

surprise, surprise ...

 – About 5 months ago.

haven't been able to log onto my email for almost twelve hours. their excuse is a "little hiccup". "little" my ass! get you act together, assholes!...

haven't been able to log onto my email for almost twelve hours. their excuse is a "little hiccup". "little" my ass! get you act together, assholes!

 – About 5 months ago.

cable's out at 6pm on halloween??? i can't even watch a horror movie while i eat and get ready to go out... everyone that works for charter deserves to die....

cable's out at 6pm on halloween??? i can't even watch a horror movie while i eat and get ready to go out... everyone that works for charter deserves to die.

 – About 5 months ago.

i hate charter! their online content doesn't work on my computer--- movies cut out in the middle, never to be found again. they charge too much... with horrible customer service! their deceptive...

i hate charter! their online content doesn't work on my computer--- movies cut out in the middle, never to be found again. they charge too much... with horrible customer service! their deceptive marketing practices are deplorable. their email set-up for new accounts is terrible--- and the reliability of their email servers is often questionable. they have a monopoly on the market for cable & online services in mt and they take advantage of that. wish there was someone i could contact (fcc?) or consumer affairs or someone that could do something. greed! pure and simple.

 – About 5 months ago.

i'm unbelievable fed up with charter! they have garbage service, internet, tv and customer service. ...

i'm unbelievable fed up with charter! they have garbage service, internet, tv and customer service.

 – About 5 months ago.

i had charter cable a year ago when i lived in oak hall, va. it was a monopoly because i could not get any other service there. we called charter for issues with our cable, no less than 50 times in...

i had charter cable a year ago when i lived in oak hall, va. it was a monopoly because i could not get any other service there. we called charter for issues with our cable, no less than 50 times in one year. fast forward: we moved to port hueneme , ca in december 15. we were so happy to be rid of their trash service and quickly subscribed to time warner. in the pursuant months, spectrum cable (essentially charter cable) has taken over. guess who has crap service? almost to the day they took over, we now have constant outages and cable issues with normal frequency channels. i hate charter/spectrum. it is like they have it out for us. i don't see how the infrastructure was exactly the same, they come in, and now it all went to hell. on top of it, try calling them for service. it is almost slow torture. btw: they never truly fixed our service in va. the tech was so so nice, but he was just as frustrated with corporate charter. they re-wired everything, replaced boxes, etc. i accepted their service thinking they were a small company in the area. stood by, but now they are big time and operate as a mom and pop service provider with no ability to repair failing cable service. plus they were happy to take all of our money every month, with no real apology or discount for missing large chunks of games, shows, and more. thanks for listening to me vent.
craig horlacher
craig.horlacher@navy.mil

 – About 5 months ago.

charter is such a disgusting internet provider. the speed is alright but the bandwidth is absolute trash. i lag out on my xbox and phone constantly every day and it is super annoying to try and play...

charter is such a disgusting internet provider. the speed is alright but the bandwidth is absolute trash. i lag out on my xbox and phone constantly every day and it is super annoying to try and play and talk to my friends. i wish another internet provider reached my area, but the only thing that is here is the monopoly charter.

 – About 5 months ago.

no cbs? better be on for the big game tomorrow....

no cbs? better be on for the big game tomorrow.

 – About 5 months ago.

no pac 12 network. what in the f%@k is wrong with you people? this is 4 years now. you do not listen. i would give up 3/4 of what i get to make room for the bandwidth if that is the real issue. ...

no pac 12 network. what in the f%@k is wrong with you people? this is 4 years now. you do not listen. i would give up 3/4 of what i get to make room for the bandwidth if that is the real issue.

 – About 5 months ago.

your remote controls f%@king suck & never work!...

your remote controls f%@king suck & never work!

 – About 5 months ago.

@cerritos ca, installation guys come my house to install service at 4:30 pm. i showed him what needs to install my service 2 tv and modem. after looking around, he told me i need to move stuff. i...

@cerritos ca, installation guys come my house to install service at 4:30 pm. i showed him what needs to install my service 2 tv and modem. after looking around, he told me i need to move stuff. i says ok i will do it while he check the line from street to my house. he told me it may take too much time for me to move so he wants to leave and reschedule my service. i told him i need it to be done today so my kids can have internet to do homework. he says the line is ok. so he call his supervisor to schedule for friday. i told him no, kids need internet and friday i am not at home. so they schedule today at 2pm. another guy comes by today after checking the line. he told me i have to wait for contruction line to run from street to my house since he can not do it. i told him yesterday i have requested him to check the line because i knew my neighbor need to run construction line. he called to make request construction line #527255 and they will do it friday. i told him i already have appointment on friday. he told me to call charter. calling them but nothing change and they told me it may take 1 week to do it. such a mess. my kids may not have internet to do homework for a week. frontier is bad and i want to switch charter. it may turn out a bad ideas for my kids. so i have to wait for their call since construction guys do not have schedule appointment like installation guy. too bad i cancel frontier internet before waiting for installation done.

 – About 5 months ago.

charter took my cable bill from $174.00 to $199.99. i was told the $174.00 would not change. they lied. i asked about going down to the basics, approx 30 channels, and was told it would be $164.00...

charter took my cable bill from $174.00 to $199.99. i was told the $174.00 would not change. they lied. i asked about going down to the basics, approx 30 channels, and was told it would be $164.00 plus tax and fees. less channels for the same price. they charge extra for the boxes claiming it is hd service which i get now. they are gouging customers because they can. our local government does not care about the people who they are suppose to protect from unreasonable price hikes. they claim i was on a promotion. if they listened to the recorded tapes, i was told i had a fixed price. again, they lied. i am confronting my board of commissioners about this company. i was given a price for having only internet, which increases, and phone. was i lied to again. will this increase in 6 months? i know customers are paying for them buying time warner. they were not interested in retaining me as a customer. their attitude was go ahead and disconnect. spectrum, yeah, wide-spread robbery!

 – About 5 months ago.

tv service is terrible. on the bright side if we watch a movie "on demand", we get to watch it 4 or 5 times after "rewinding" the movie countless times to get past the random garbled...

tv service is terrible. on the bright side if we watch a movie "on demand", we get to watch it 4 or 5 times after "rewinding" the movie countless times to get past the random garbled broken images the movie(s) turns into. had a tech out to check this and got the all clear on db levels on out internal wiring. replaced a few splitters just to be sure.... did the same thing on the next movie we watched. they owe me half a daty pay for wasting my time.

the minute there's a viable alternative, they're gone.

 – About 5 months ago.

i absolutely despise charter. i was paying $40 a month for internet and it wasn't even worth that much. now that i've been with them a year the price shoots up and the quality of service...

i absolutely despise charter. i was paying $40 a month for internet and it wasn't even worth that much. now that i've been with them a year the price shoots up and the quality of service shoots way the f%@k down. i am the only person in the house right now, i am simply trying to download a game, i am doing nothing else with the internet at the moment, the download is progressing at less than 2kbps. this is inexcusable, plus there's the fact that a light breeze causes me to lose connection.i am paying for what i was told would be enough for five devices to all be streaming videos at once, my connection can't even handle one device doing anything. do yourself a favor and never get charter internet.

 – About 5 months ago.

wow! what was i thinking? frontier sucked so bad i thought i would go with twc...but guess what? right when i signed up for service spectrum took over. trouble from the moment they installed on...

wow! what was i thinking? frontier sucked so bad i thought i would go with twc...but guess what? right when i signed up for service spectrum took over. trouble from the moment they installed on 10/12. we've had the service for 5 days and have had outages, drops, equipment that doesn't work, billing issues, etc. i literally heard two different commercials about how fabulous spectrum is while on perpetual hold waiting to talk to someone at spectrum? they really need to think about customer service. if they can't even make someone happy after a week what am i in for?

 – About 5 months ago.

this is the worst cable / internet i have ever had!!!! i can't even watch a movie on demand that i pay extra for with out it freezing up during the movie so i get to watch about 3/4 of it. the...

this is the worst cable / internet i have ever had!!!! i can't even watch a movie on demand that i pay extra for with out it freezing up during the movie so i get to watch about 3/4 of it. the other stations are not any better either!!! i literally want to stomp the box to bits!!! i feel like i'm back in the 80's!!! get with the times charter!!!!!!!!

 – About 5 months ago.

charter sucks so much that i wish i had my school's wifi at my house right now. even though it's restricting, it's way faster than this. the internet crashes at least once every three days...

charter sucks so much that i wish i had my school's wifi at my house right now. even though it's restricting, it's way faster than this. the internet crashes at least once every three days and it's not as fast as it was when i had just twc. charter advertises for new clients but they don't mind existing clients. overall it sucks big time.

 – About 5 months ago.

i hate charter and get very little for almost $150 a month.
those stupid boxes you have to rent are a farce and if i could i'd cram my size 13 shoe down the throat of charter's ceo till...

i hate charter and get very little for almost $150 a month.
those stupid boxes you have to rent are a farce and if i could i'd cram my size 13 shoe down the throat of charter's ceo till it comes out his glutis maxamis!

 – About 5 months ago.

service drop every 10 minutes, impossible to do anything for an extended period of time. f%@k charter....

service drop every 10 minutes, impossible to do anything for an extended period of time. f%@k charter.

 – About 5 months ago.

charter management must be idiots? they could care less about current customers but then they advertise repeatedly to recruit new customers! why don't they take care of their existing customers! ...

charter management must be idiots? they could care less about current customers but then they advertise repeatedly to recruit new customers! why don't they take care of their existing customers!

 – About 5 months ago.

nobody hayes charter as much as i do! ...

nobody hayes charter as much as i do!

 – About 5 months ago.

the "white people rapping" commercial makes me want to burn charter to the f%@king ground. and i thought it was impossible to hate this company more than i do already....

the "white people rapping" commercial makes me want to burn charter to the f%@king ground. and i thought it was impossible to hate this company more than i do already.

 – About 5 months ago.

it takes my charter email account more than 20 minutes to get messages. i send test messages and they take forever to get into my inbox. my work email, and gmail accounts are instant. but not...

it takes my charter email account more than 20 minutes to get messages. i send test messages and they take forever to get into my inbox. my work email, and gmail accounts are instant. but not charter. huge long delays. i have had temporary passwords sent to my charter inbox that expire before i get them. charter is the worst assembly of inept people anywhere in the world

 – About 5 months ago.

every day after 4pm, there will be constant ping spike until 2am or sometimes 3 am. the 40mb they claimed after 4-5 pm become 10 mb or 2mb sometimes. there is no way you can play online video game or...

every day after 4pm, there will be constant ping spike until 2am or sometimes 3 am. the 40mb they claimed after 4-5 pm become 10 mb or 2mb sometimes. there is no way you can play online video game or work at home. also other than ping spike, there will be occasionally internet out of service. it is like i went back 10-20 years ago, and those company with trash service and expected to get away with it.

 – About 5 months ago.

i've been a twc customer for 3 years, i could not remember one single instance of an internet outage. now that spectrum has taken over i have been having outages daily, sometimes for 3 hours or...

i've been a twc customer for 3 years, i could not remember one single instance of an internet outage. now that spectrum has taken over i have been having outages daily, sometimes for 3 hours or more. customer service guy even tells me he's embarrassed to work for them, and obviously there is never a solution besides to send a technician 3 days later while i'm at work. do i live in a third world country? why can't the government get some control over these shitty internet companies stealing from people. why are they making it more difficult for people to have reliable internet? i can go down the street and get free wifi that runs better than shit shit.

 – About 5 months ago.

i was happy with twc until they sold it to charter. charter sucks big time....

i was happy with twc until they sold it to charter. charter sucks big time.

 – About 5 months ago.

i get about 90% packet loss once every twenty minutes, its enough to kick me out of my game but not enough to show up as (a problem on their end) so then where is the problem? your techs come out and...

i get about 90% packet loss once every twenty minutes, its enough to kick me out of my game but not enough to show up as (a problem on their end) so then where is the problem? your techs come out and tell me that they're not sure and try to charge me 50 bucks because they wont stick around to see what happens after starting a game..

 – About 5 months ago.

spectrum app sucks! i use my ipad to watch tv and the app is not working as usual. can't wait for the supposed upgrade since the merger with time warner. they must employ a bunch of morons....

spectrum app sucks! i use my ipad to watch tv and the app is not working as usual. can't wait for the supposed upgrade since the merger with time warner. they must employ a bunch of morons. hopefully they'll get fired.

 – About 5 months ago.

charter sucks because the service (internet, cable, and phone) sucks and goes down at least three times a week, their customer service is absolute crap, a majority of the channels i pay for don't...

charter sucks because the service (internet, cable, and phone) sucks and goes down at least three times a week, their customer service is absolute crap, a majority of the channels i pay for don't come in very often, and for some reason they refuse to work with a majority of the streaming sites that require you to log in with your cable provider. if it wasn't the only cable/internet provider i could get here, i'd cancel and change to something else in a heartbeat.

 – About 6 months ago.

you know a company sucks when ever night they have an outage, and they own an entire state for service. ...

you know a company sucks when ever night they have an outage, and they own an entire state for service.

 – About 6 months ago.

why all the reruns especially on sc fi same snakes and gators ..all the money paid is sad ..show some new movies...

why all the reruns especially on sc fi same snakes and gators ..all the money paid is sad ..show some new movies

 – About 6 months ago.

nothing like having a business line go down 1 hour every morning at 1am cst. thanks charter......

nothing like having a business line go down 1 hour every morning at 1am cst. thanks charter...

 – About 6 months ago.

thank you for destroying my dreams of being lcs champion....

thank you for destroying my dreams of being lcs champion.

 – About 6 months ago.

charter's rap ad is the most annoying piece of media ever created. charter should face a war crimes tribunal for torturing customers....

charter's rap ad is the most annoying piece of media ever created. charter should face a war crimes tribunal for torturing customers.

 – About 6 months ago.

these "white boy rapping" ads are obnoxious!!!

you see these every 10 minutes or so because they fill 'local' spots that the cable company can't sell to local...

these "white boy rapping" ads are obnoxious!!!

you see these every 10 minutes or so because they fill 'local' spots that the cable company can't sell to local retailers. they are low cost to produce (obviously) and cost nothing to air on their own system.

 – About 6 months ago.

please, for the love of god, remove the new charter spectrum beatboxing commercial off of my tv. it is so incredibly annoying, it actually makes me want to cancel my monthly tv service. every time...

please, for the love of god, remove the new charter spectrum beatboxing commercial off of my tv. it is so incredibly annoying, it actually makes me want to cancel my monthly tv service. every time it comes on tv i have to mute it because it is so disgustingly terrible.
whoever designed that ad should be ashamed of themselves.

 – About 6 months ago.

that charter commercial with the spitting idiot (what a fool) is one of the most stupid things i've seen. who the hell decides where charter's advertising money is spent. they must be...

that charter commercial with the spitting idiot (what a fool) is one of the most stupid things i've seen. who the hell decides where charter's advertising money is spent. they must be related to someone in the ad agency business.

 – About 6 months ago.

i'm so tired of all the charter commercials, at least two of them back-to-back at every commercial break.

does anyone know if i'll have the same problem if i dump charter and go...

i'm so tired of all the charter commercials, at least two of them back-to-back at every commercial break.

does anyone know if i'll have the same problem if i dump charter and go with directv or dish?

i really hate paying for charter cable & having to watch so many commercials.

 – About 6 months ago.

sept 29, 2016

i just got another email asking me to switch to charter business.
dear current business owner:
spectrum business™ is pleased to offer you a free business...

sept 29, 2016

i just got another email asking me to switch to charter business.
dear current business owner:
spectrum business™ is pleased to offer you a free business services consultation to ensure you have the speed, reliability and features you need for your internet and phone service—all for the lowest price. simply call us by 10/10/2016 for your free, no-obligation consultation. we’ll work with you to help you get better, more advanced services and save you money every month.

what is the matter with you folks? i contacted you over 2 months ago about excess charges on my account. i have had no written response from anybody. and you keep sending me bills that include excess charges.

when your representative called me in july about consolidating the two accounts i was told that i would actually save money and that my new bill would be +/- $150/ month.

now my cost looks like thisdate amount
6/14/16 $409.10
7/12/16 $183.72
7/22/16 $112.58
8/8/16 $183.72
8/23/16 $183.72
9/30/16 $183.72
days total
108 $1,256.56

cost/day $11.63
days/month 31.1
cost/month $361.84
and i do not have the tv channels that i was enjoying before.

what do i have to do? get a lawyer and start a lawsuit?

charter home and charter business are 2 separate entities- but both owned by charter communications- and who are billing me from two different sources.



in this day and age i need the internet to conduct my business- and your threat to disconnect me is akin to extortion.

 – About 6 months ago.

the charter email system sucks, because you can't just log into the email site.
charter wants you to log into your account page, first. this exposes the customer
to more risk, and is...

the charter email system sucks, because you can't just log into the email site.
charter wants you to log into your account page, first. this exposes the customer
to more risk, and is disrespectful to their customers.

i have been a charter customer for many years, and they used to have a regular
website, with a check email button, that would accept log in info for the email.

this was useful for checking email from a friends computer, or a mobile device
that was not set up with an email program, and you did not want to set it up for that.

did i forget to mention, that periodically, they do something that makes it necessary to re do your email program, because the log in will fail for all the addresses? yes, that, too.

i keep charter, because i need their internet service; but i regard charter as
very disrespectful of their customers.

a charter customer.

 – About 6 months ago.

the commercial is so terrible. i think the guy rapping the drums and sound effects should be sent to an insane asylum along with the brass at charter. they are a bunch of scammers ripping people off...

the commercial is so terrible. i think the guy rapping the drums and sound effects should be sent to an insane asylum along with the brass at charter. they are a bunch of scammers ripping people off every month especially senior citizens. i broke away and purchased an hd antenna and get 28 stations and that is all i need. who needs charter! dump charter and save yourselves 180 bucks a month!

 – About 6 months ago.

hate that stupid commercial. we change it everytime it comes on. take it off, it annoying. who ever makes up these commercials should be fired....

hate that stupid commercial. we change it everytime it comes on. take it off, it annoying. who ever makes up these commercials should be fired.

 – About 6 months ago.

yes - commercials suck and hold subscribers hostage for what seems like hours. i am going to vote with my feet" so to speak and cancel my charter service. i would rather have no tv, phone or...

yes - commercials suck and hold subscribers hostage for what seems like hours. i am going to vote with my feet" so to speak and cancel my charter service. i would rather have no tv, phone or internet than continue to contribute to this monopoly that rips us off only to spend our money harassing us with obnoxious commercials instead of keeping our costs down. would really like to see them go from monopoly to jail.

 – About 6 months ago.

when will the ridiculous beat box commercial end?? come on take it down already. it was so incredibly stupid- it should never have been approved by co. execs. and now they have allowed it to overplay...

when will the ridiculous beat box commercial end?? come on take it down already. it was so incredibly stupid- it should never have been approved by co. execs. and now they have allowed it to overplay by several months and way too many millions of times! i now hate this brand and will never go with that provider given their lack of decision making for commercials. it displays how inept they run internally, so being a paying customer would really suck. make it stop already, pull the ad, admit you made a mistake and will learn from it. just run a small survey monkey poll and you'll see that everyone hates this stupid commercial.

 – About 6 months ago.

spectrum site sucks as it tells no details just wants to sell you on a 12 month low price but gives no real details. they seem to go out of their way not to inform the consumer. we have the choice...

spectrum site sucks as it tells no details just wants to sell you on a 12 month low price but gives no real details. they seem to go out of their way not to inform the consumer. we have the choice of att or twc/spectrum. both fairly crappy isps. but these new sectrum people seem extra scummy. i feel stupid for even looking at their web site. i will leave every thing as is. it is cheaper ith twc....for now. wonder wht kind of bs they will pull in the coming months?

 – About 6 months ago.

on monday, i set up new internet service with time warner cable at $34.99/month. on friday, the install guy comes, installs it, and tells me that, if i call, they'll give me a free modem. i call,...

on monday, i set up new internet service with time warner cable at $34.99/month. on friday, the install guy comes, installs it, and tells me that, if i call, they'll give me a free modem. i call, they tell me that, now that they're spectrum, they can give me a free modem, but have to move me to the spectrum plan instead of time warner, which is $39.99/month. i agree and the install guy sets it up and shows me it is also a wifi and helps me connect my laptop to the wifi.

2 hours later, the wifi signal is gone. i call spectrum, and they tell me wifi is $5 extra a month. i tell them that the only reason i agreed to the $39.99/month plan was because the install guy told me the modem, which is also a wifi router, would be free. they say "welp, it is what it is". i tell them i want my old service back without modem at $34.99/month, and they tell me that that rate is only offered to grandfathered customers. i tell them i literally had that plan 2 hours prior to switching because they lied to me, and they say "sorry, but not sorry".

i was then hung up on by a customer retention lady and told "i wish i could help you, but spectrum doesn't allow me to override any prices" by the second customer retention guy.

spectrum, you lied to me in person to my face, hung up on me when i called foul, never once apologized for anything, and did it all to squeeze $5 more a month out of me. you have horrible business representatives, and i haven't been this furious with a company in a long time.

enjoy your $5/month more. i cannot wait for more competitors to enter my market so you are forced to treat paying customers with respect.

 – About 6 months ago.

charter needs to stop their rap commercial. it is one of the most annoying commercial on the air. they will never acquire new customers with that tv ad! remove it!...

charter needs to stop their rap commercial. it is one of the most annoying commercial on the air. they will never acquire new customers with that tv ad! remove it!

 – About 6 months ago.

charter beep box commercial sucks. i scream at the tv and change the channel as fast as i can. ...

charter beep box commercial sucks. i scream at the tv and change the channel as fast as i can.

 – About 6 months ago.

i seriously cannot stand the guy that spits all the time. so annoying. i find my eyes rolling, and i grab the remote and mute it. i guess they are getting what they wanted. we are talking about...

i seriously cannot stand the guy that spits all the time. so annoying. i find my eyes rolling, and i grab the remote and mute it. i guess they are getting what they wanted. we are talking about charter. hey, you know that charter commercial with that spitting asshole guy? oh ya, don't you hate him? i think it's working........

 – About 6 months ago.

juvenile ads on t.v., i feel sorry for the poor kids being made to look like idiots....

juvenile ads on t.v., i feel sorry for the poor kids being made to look like idiots.

 – About 6 months ago.

this commercial is terrible...i hate it😭😭😭😭😭😭😭...

this commercial is terrible...i hate it😭😭😭😭😭😭😭

 – About 6 months ago.

this is the worst internet provider service ever! their cable & tv is alright, but their internet is extremely terrible. the internet goes out every 1-3 minutes, no kidding, and makes google chrome,...

this is the worst internet provider service ever! their cable & tv is alright, but their internet is extremely terrible. the internet goes out every 1-3 minutes, no kidding, and makes google chrome, my web browser, crash. i've restarted my modem over 502 times in two weeks. two weeks. that is unacceptable, charter has to fix their mistakes, like, now!

 – About 6 months ago.

i don't usually comment on commercials but every time i see your commercial it is so annoying i want to turn the tv offif i would ever want additional service i would reconsider based on this...

i don't usually comment on commercials but every time i see your commercial it is so annoying i want to turn the tv offif i would ever want additional service i would reconsider based on this commercial.

 – About 6 months ago.

man f%@k u mothafu ka nitch ass asshooole...

man f%@k u mothafu ka nitch ass asshooole

 – About 6 months ago.

sorry to say but i don't like charter at all! just the fact that they bill their customers a month in advance and they don't give their customers time to pay their bill when they need some...

sorry to say but i don't like charter at all! just the fact that they bill their customers a month in advance and they don't give their customers time to pay their bill when they need some extra time. honestly i would like to switch to another cable provider if i could.

 – About 6 months ago.

our cable box went down so now i carry the other box between tvs and now i'm stuck with the white line of death ...

our cable box went down so now i carry the other box between tvs and now i'm stuck with the white line of death

 – About 6 months ago.

i think everyone can agree on the beatboxing commercial. i mute it or plug my ears if i don't have time to get to the remote ...

i think everyone can agree on the beatboxing commercial. i mute it or plug my ears if i don't have time to get to the remote

 – About 6 months ago.

i hate hate hate hate the spectrum/charter beboxing commercial that plays all of the times on all channels. i turn to another channel as soon as it comes on. it makes me not want charter. it is...

i hate hate hate hate the spectrum/charter beboxing commercial that plays all of the times on all channels. i turn to another channel as soon as it comes on. it makes me not want charter. it is truly awful. rzpp3

 – About 6 months ago.

i want to stream a and e, lifetime, history, discover channels and none of these list charter as a provider! there great streaming app of their service is pathetic. i live where only charter provides...

i want to stream a and e, lifetime, history, discover channels and none of these list charter as a provider! there great streaming app of their service is pathetic. i live where only charter provides any internet service or tv service. they are now #2 cable provider in the country yet they are pathetic with their service!

 – About 6 months ago.

charter customer for 6 years. rate for the basic triple is over $200, up over $50 from sign-up. my phone number was clearly sold. even after going on the fed no call list, i still get 6-12...

charter customer for 6 years. rate for the basic triple is over $200, up over $50 from sign-up. my phone number was clearly sold. even after going on the fed no call list, i still get 6-12 solicitation calls a day 24/7. had to silence the phone. their customer service is an affront to the customer. i'm on auto debit and i got on the computer delinquent/cut off list at the same time my account was being debited. their robo calls rained on me and all of them treated me like a dead-beat. it took 90 days for the goons/idiots in their collection department to understand that the account is auto debit. i'm already dissatisfied with chater and those stupid commercials only serve as a reminder of my distain for the company. the babe with a bun, the toothy dude with big shoes and the 60 second box beating white guy are an insult to any one with half a brain. a: what they are selling is a 12-month bait and switch and b: it's crap service with pathetic customer service. guess what, they don't care! i do and i'm and moving on.

 – About 6 months ago.

what the f are they thinking doing the beat box commercials??????? i hate them all the way around!! ...

what the f are they thinking doing the beat box commercials??????? i hate them all the way around!!

 – About 6 months ago.

they rip you off whenever they can! my bill has been going up since day one. two years later it's $142 a month! started out at $49. goodbye charter hello dish!!!! ...

they rip you off whenever they can! my bill has been going up since day one. two years later it's $142 a month! started out at $49. goodbye charter hello dish!!!!

 – About 6 months ago.

the commercials suck, the service sucks, and the customer service sucks! i severely hope they go out of business soon because they suck all the way around! ...

the commercials suck, the service sucks, and the customer service sucks! i severely hope they go out of business soon because they suck all the way around!

 – About 6 months ago.

charter sucks 😡 i wanted a home phone with my package but i got internet and basic cable. the cable dude told me to call back again for another service charge🤔 on top of everything else i still...

charter sucks 😡 i wanted a home phone with my package but i got internet and basic cable. the cable dude told me to call back again for another service charge🤔 on top of everything else i still can't watch power😩back to the libary for free movies🤗 good bye charter🖕🏽

 – About 6 months ago.

holy shit that beat box commercial is the most disgusting thing i've seen and i work for a sewage plant.... jesus christ...

holy shit that beat box commercial is the most disgusting thing i've seen and i work for a sewage plant.... jesus christ

 – About 6 months ago.

charter commercial is completely nerve racking as well as silly and repetative. i mute every time it comes on....

charter commercial is completely nerve racking as well as silly and repetative. i mute every time it comes on.

 – About 6 months ago.

ugh- don't have that many favorite shows, but charter went out 4 times tonight during the finals of anw can't believe how ticked off it made me!...

ugh- don't have that many favorite shows, but charter went out 4 times tonight during the finals of anw can't believe how ticked off it made me!

 – About 6 months ago.

outages since 09-09-16 at 0530, yet " be patient" ! sick of it. ready to buy little digital cable box for local channels that are free. i jonesed for 2 days then went into the mode of "why...

outages since 09-09-16 at 0530, yet " be patient" ! sick of it. ready to buy little digital cable box for local channels that are free. i jonesed for 2 days then went into the mode of "why pay for junk?". antenna en route and will buy small box to get local channels.
hate that idiot beat box commercial and watching the idiot doing it and his mouth moving makes me want to puke! remove it, it sucks to the bone. who told that white dude he looks good doing it? not! it isn't racist as i am "white" he is a mooron. today my message came from charter " starting your reciever now!" got $3 and change for almost 80 hours. they suck! getting ready to dump them as soon as i line basic tv and hook up a smart tv for special viewing at $8.00 a month. thanks for the ouylet to vent.

 – About 6 months ago.

charter sucks and they use complete lies and trickery regarding their bundle pkgs..forcing tv and phone down consumers throats who really only want wifi/internet...it's like forcing me to buy a...

charter sucks and they use complete lies and trickery regarding their bundle pkgs..forcing tv and phone down consumers throats who really only want wifi/internet...it's like forcing me to buy a combo meal at fast food when i clearly said sandwhich only as if that couldn't be done. then to use my voice & internet searches to assault me with tv commercials and telemarketers. well it seems they have me by the balls, which is why i'm thinking i may make the move of being done with tv altogether, onto more hiking and swimmimg and less dumbass nfl and college sports.

 – About 6 months ago.

been a customer since the 90's, sadly. charter is horrible in general, but their wifi specially is horrible. all their commercials brag about their super fast speed and their free speed test on...

been a customer since the 90's, sadly. charter is horrible in general, but their wifi specially is horrible. all their commercials brag about their super fast speed and their free speed test on their website. so i go take the test and my internet isn't even the speed that they claim it should be at. on top of that they have terrible service. wifi goes in and constantly! not mention the days when your cable or internet completely goes out with no notice for hours. just awful!

 – About 6 months ago.

never again!!!! charter is the worst. i paid $199 for mlb extra innings and may have received $20 of value. most games are only available in sd, i was cut off during several extra inning games, and...

never again!!!! charter is the worst. i paid $199 for mlb extra innings and may have received $20 of value. most games are only available in sd, i was cut off during several extra inning games, and to top it off i have blackouts trying to watch the chicago cubs in new orleans, la. this provider has failed me for the last time. stay as far away from charter as you can and avoid the lies and incompetence.

 – About 6 months ago.

i hate that stupid beatbox commercial!! it drives my crazy!!...

i hate that stupid beatbox commercial!! it drives my crazy!!

 – About 6 months ago.

please remove that horrible stupid commercial now!!!'...

please remove that horrible stupid commercial now!!!'

 – About 6 months ago.

internet down in se michigan...

internet down in se michigan

 – About 6 months ago.

once again....no storm, no bad weather....85 and sunny -- and charter internet is down. they want me to add tv... ha! if tv is as bad as cable internet, i would be watching one week out of three. they...

once again....no storm, no bad weather....85 and sunny -- and charter internet is down. they want me to add tv... ha! if tv is as bad as cable internet, i would be watching one week out of three. they have always been a piece of crap. now they charge more and "apologize for the inconvenience" while the shareholders and corporate officers laugh all the way to the bank.

 – About 6 months ago.

take that stupid ass beatbox commercial off before i shoot the tv....

take that stupid ass beatbox commercial off before i shoot the tv.

 – About 6 months ago.

that charter commercial with the spitting fool has caused me to shop for another cable provider. unfortunately, charter is a monopoly company....

that charter commercial with the spitting fool has caused me to shop for another cable provider. unfortunately, charter is a monopoly company.

 – About 7 months ago.

charter is the absolute worst. my dad is too cheap to pay for a better internet service. we literally don't have internet for 3 hours everyday. i can't wait to go to college so i don't...

charter is the absolute worst. my dad is too cheap to pay for a better internet service. we literally don't have internet for 3 hours everyday. i can't wait to go to college so i don't have to deal with charter anymore.

 – About 7 months ago.

ever since time warner sold everything to charter communications my internet has been straight ass. it pisses me off that i cannot even do homework or check social media for a few minutes. it's...

ever since time warner sold everything to charter communications my internet has been straight ass. it pisses me off that i cannot even do homework or check social media for a few minutes. it's like my connection is 1/4 of what it used to be. it sucks cause charter basically runs the market for internet in my area because the only other option is at&t which has a reputation for being bad, but now i think charter "time warner" service is even worse. if charter is willing to pay the $88billion or whatever they better be able to back it up with good internet service. and based off what i've read about that tv advert, i'm glad i haven't seen it yet.

 – About 7 months ago.

charter f%@king sucks! i'm killing myself...

charter f%@king sucks! i'm killing myself

 – About 7 months ago.

chulx we had one of our four boxes stop working. they sent a stupid, simple-minded idiot out to our house. his only explanation was "he wasn't getting any "return" from their cable...

chulx we had one of our four boxes stop working. they sent a stupid, simple-minded idiot out to our house. his only explanation was "he wasn't getting any "return" from their cable line. i suggested that possibly it was the box itself but he said no. he wanted to replace the cable lines which would entail ripping out the drop ceiling in my basement which is a huge hassle. he went outside and said that there was "no return" on the line coming into the house from the pole. well, if that is true, why are the other 3 tvs in the house working fine. where do they get these idiots?

 – About 7 months ago.

i shitcanned their tv several years ago because of the constant outages and the quarterly price increases. i have no other solid choice for internet, so here i am... bitchin' with the rest of you...

i shitcanned their tv several years ago because of the constant outages and the quarterly price increases. i have no other solid choice for internet, so here i am... bitchin' with the rest of you about their ridiculous service.

the federal government is to blame here. we used to have anti-trust laws that kept corporations from monopolizing whole industries.

when politicians are bought and paid for by those corporations... this is what we get.

 – About 7 months ago.

absolutely hate the " beatbox commercial! it is annoying,disgusting and abominable . i will and have changed the channel to avoid seeing even a second of this vile attempt at advertising. ...

absolutely hate the " beatbox commercial! it is annoying,disgusting and abominable . i will and have changed the channel to avoid seeing even a second of this vile attempt at advertising.

 – About 7 months ago.

charter issues? file attorney general complaints - make charter accountable to answer to the state and local governments who hold their franchise agreements. ...

charter issues? file attorney general complaints - make charter accountable to answer to the state and local governments who hold their franchise agreements.

 – About 7 months ago.

i will jump over the couch to change the channel if that f%@king beatboxing commercial comes on. ...

i will jump over the couch to change the channel if that f%@king beatboxing commercial comes on.

 – About 7 months ago.

please please please take you beatbox commercial off!! we usually mute the tv when it comes on but then i can't stand to watch the guy in the lower right corner wave his hands around!...

please please please take you beatbox commercial off!! we usually mute the tv when it comes on but then i can't stand to watch the guy in the lower right corner wave his hands around!

 – About 7 months ago.

charter really needs to get their sh** together and provide working internet for their customers. down again!!!...

charter really needs to get their sh** together and provide working internet for their customers. down again!!!

 – About 7 months ago.

charter really needs to get their sh** together and provide working internet for their customers. down again!!!...

charter really needs to get their sh** together and provide working internet for their customers. down again!!!

 – About 7 months ago.

do not complete the recent survey they are sending as the "free gifts" are a scam. i tried to order the e-e-cigs pro vapor and the lowest shipping was $4.95, more than they said in the...

do not complete the recent survey they are sending as the "free gifts" are a scam. i tried to order the e-e-cigs pro vapor and the lowest shipping was $4.95, more than they said in the previous screens. it gets worse. when i hit “complete order” order, it opened up 2 more screens to try to sell me merchandise. i hit select order and it automatically ordered $39.99 for a “tech and flavor” bundle plus added another $4.95 for shipping. when i went back to edit the order, i clicked the "no thanks, continue with order" and it would not remove the added material and costs. i tried to refresh it twice and no change. so i had to close the screen and my "free" gift is never going to be received.
this is not the only problem with this pathetic company. i have been called over 6 times in the past 3 months by their customer service reps to upgrade to their tv package. i told them multiple times not to call me back and that i was on the no call list and they continue calling. i blocked the number that called and surprise! a new number is used the next time.
going to look into having them fined as when they are told by a customer that they are on a no call list, their name is to be removed from future calls.

i cannot wait for google fiber!

 – About 7 months ago.

internet is down again! imagine that! nothing new....

internet is down again! imagine that! nothing new.

 – About 7 months ago.

god damn f%@king assholes, no pac 12 networks 4 years now. i will pay for this you morons. get off you fat asses and get a deal done.
...

god damn f%@king assholes, no pac 12 networks 4 years now. i will pay for this you morons. get off you fat asses and get a deal done.

 – About 7 months ago.

no pac 12 network! no mlb package! no nfl package! god they suck...

no pac 12 network! no mlb package! no nfl package! god they suck

 – About 7 months ago.

f%@king service never f%@king works...

f%@king service never f%@king works

 – About 7 months ago.

for the past 3 weeks, every day my tv service stops abruptly and a message digital receiver resetting appears for about 10 minutes. a dozen calls and two service calls later, it is still happening. i...

for the past 3 weeks, every day my tv service stops abruptly and a message digital receiver resetting appears for about 10 minutes. a dozen calls and two service calls later, it is still happening. i can't wait to drop charter as soon as possible.

 – About 7 months ago.

the person who made this rap beat annoying bunch of idiots in this commercial should be turned over to guantánamo bay and tortured, fired, shot, their balls cut off, and how about not making and...

the person who made this rap beat annoying bunch of idiots in this commercial should be turned over to guantánamo bay and tortured, fired, shot, their balls cut off, and how about not making and wasting money on these idiotic commercials and lowering the cable bill with the money saved and the people not pissed off that are forced to watch it the person that made this or thought it was a good idea should be forced to watch it in a rubber room until they kill themselves for the good of humanity

 – About 7 months ago.

your commercial is stupid! please remove the beat boxing rapping/singing commercial! can't get anymore annoying than that, i don't know what idiot thought that type of advertising would be...

your commercial is stupid! please remove the beat boxing rapping/singing commercial! can't get anymore annoying than that, i don't know what idiot thought that type of advertising would be cool! it's not, take it off the air!

 – About 7 months ago.

please, please, please. get a new commercial to replace that guy beat boxing. so frickin annoying...

please, please, please. get a new commercial to replace that guy beat boxing. so frickin annoying

 – About 7 months ago.

get rid of the stupid f%@king white guy beat boxing. whoever came up this should be beaten within an inch of their life. so annoying...

get rid of the stupid f%@king white guy beat boxing. whoever came up this should be beaten within an inch of their life. so annoying

 – About 7 months ago.

cannot stand that freakin stupid rap spitting commercial by charter. how ever thought that up should be fired. they have the most annoying commercials ever!...

cannot stand that freakin stupid rap spitting commercial by charter. how ever thought that up should be fired. they have the most annoying commercials ever!

 – About 7 months ago.

thanks for the 2 mb download speed charter. love ya...

thanks for the 2 mb download speed charter. love ya

 – About 7 months ago.

the last thing i would ever need to hear from charters tv commercials is a moronic caucasian spitting a nauseous, repugnant c-rap bewailing of their intended ploy to attract new customers. this type...

the last thing i would ever need to hear from charters tv commercials is a moronic caucasian spitting a nauseous, repugnant c-rap bewailing of their intended ploy to attract new customers. this type of dribble should be relegated only to bet, vice, own or other black targeted stations and not for general public distribution. i seriously doubt that any of the pilgarlic creatures in control of charters advertising division have ever actually listened to any the the lyrics contained within the majority of the c-rap vituperations then again, those responsible may well be the very source of this deplorable ethnic ode.
perhaps we should refer to charters ceo, mr. thomas rutledge as "uncle tom". will charter be the next one to display a commercial of interacially mixed couples joining the ranks of corporations falling prey to the "news media's" tripe of "modern america". black or white!, not both!

 – About 7 months ago.

i am 70 yrs old. i somehow pressed the wrong button and got a ppv screen stating that i had just purchased a movie! i immediately tried to clear the accidental entry. guess what? yep, i was charged...

i am 70 yrs old. i somehow pressed the wrong button and got a ppv screen stating that i had just purchased a movie! i immediately tried to clear the accidental entry. guess what? yep, i was charged $13.79 for a program i did not watch or even see the name of the movie. charter's "customer abuse hot line" basically told me that i made the choice and they would not remove the charges from my bill. what a wonderful service they offer to their 30 year plus customers. i give them a solid 9.5 on the 10 point scale of sucking. yes, "charter sprectum" really does suck!

 – About 7 months ago.

i just want to complain about the stupid rap commercial!!!!!!!!!!!!!!! whoever thought up this stupid ad needs to listen to it for 8 hours without stopping and see if they are still sane. i have...

i just want to complain about the stupid rap commercial!!!!!!!!!!!!!!! whoever thought up this stupid ad needs to listen to it for 8 hours without stopping and see if they are still sane. i have never hated a commercial so much as to write about it. when its on i either mute or fast forward if i've taped the show or change the channel. i really don't like any of charter's commercials, but this one is the worst! please take this off the tv forever. thank goodness i have comcast because i would not do business with charter just because of their commercials.

hey maybe we can sue for harrassment!!!!!!
chattanooga, tn usa

 – About 7 months ago.

no whole home dvr?! only able to record 2 shows at a time?! welcome to 2005! get a clue charter. how do they stay in business?...

no whole home dvr?! only able to record 2 shows at a time?! welcome to 2005! get a clue charter. how do they stay in business?

 – About 7 months ago.

they are liars. charged me for cable service i don't have. then they tell me if i had business internet it wouldn't always be down when i'm trying to work. they stayed the residential...

they are liars. charged me for cable service i don't have. then they tell me if i had business internet it wouldn't always be down when i'm trying to work. they stayed the residential rules state they can have it down as long as they want at any time. total bs!

 – About 7 months ago.

paying for 100mbit package and we never get over 45. sometimes the speed drops so dramatically low that youtube videos won't even load. terrible services and so many problems. f%@k charter....

paying for 100mbit package and we never get over 45. sometimes the speed drops so dramatically low that youtube videos won't even load. terrible services and so many problems. f%@k charter.

 – About 7 months ago.

charter customer for 20 years. always contuining problems in so many areas. price over doubles after your first year. they buy up competetion. they will be having call centers on the phillipeans like...

charter customer for 20 years. always contuining problems in so many areas. price over doubles after your first year. they buy up competetion. they will be having call centers on the phillipeans like other companies. typical corporate american overpriced franchise. in america, you must always pay more and more every year for stuff you need. i'm not gonna be like the others and tell charter they suck. i am simply saying, charter, i hate, loathe, and despise you!

 – About 7 months ago.

well, my guide is unavailable damn near 50 percent of the time.
my signal was horrible during the olympics, tiling in and out all the time.
and now i have been trying to watch an episode...

well, my guide is unavailable damn near 50 percent of the time.
my signal was horrible during the olympics, tiling in and out all the time.
and now i have been trying to watch an episode of mr. robot, that's been impossible.
3 times now, i've had to interrupt watching it to deal with life stuff only to find out that when i return to it, it starts at the beginning again and again, even though i am selecting resume.
can't fast forward, function disabled even though this episode is like 3 weeks old.

horrible, they are clueless up in this area.
o yea, and no nba tv.

time for a change, let's see what their damage control will have to say.

 – About 7 months ago.

constant problems with the internet! they can't ever seem to get it fixed. way too overpriced for what you get. they make you wait several days when your internet is out to fix it. another company...

constant problems with the internet! they can't ever seem to get it fixed. way too overpriced for what you get. they make you wait several days when your internet is out to fix it. another company needs to step in and give us another option for internet, tv and phone!!!!

 – About 7 months ago.

constant problems with the internet! they can't ever seem to get it fixed. way too overpriced for what you get. they make you wait several days when your internet is out to fix it. another company...

constant problems with the internet! they can't ever seem to get it fixed. way too overpriced for what you get. they make you wait several days when your internet is out to fix it. another company needs to step in and give us another option for internet, tv and phone!!!!

 – About 7 months ago.

because my dvr guide search interface is from the 90's. i still have to search for a program scrolling through the entire roster of shows starting with the first letter of the program - day by...

because my dvr guide search interface is from the 90's. i still have to search for a program scrolling through the entire roster of shows starting with the first letter of the program - day by day!!!!! they charge the same amount as every other cable company but provide me service from the last century. my friends with comcast have a remote control that you can speak into to search. on charter, i basically have to already know what day a program is on in order to search it. i call to complain and they act like they don't know what i'm talking about. then want me to rate the operator, as if the operator is the problem. charter sucks.

 – About 7 months ago.

our deal was $150/mo. between the five of us who live here. i recently moved in, and they have been having issues since the beginning of the year. the price went up to $170/mo. the internet will crap...

our deal was $150/mo. between the five of us who live here. i recently moved in, and they have been having issues since the beginning of the year. the price went up to $170/mo. the internet will crap out at least 10 times a day. today it's done it 8 times within 2 hours. two hours. $170/mo. for cable and internet? no way. not worth it. luckily we are getting rid of cable at the end of this month, so the bill is less. 0/10 not worth the price

 – About 7 months ago.

their internet is garbage! signal is constantly fading and dropping you. and when it does manage to stay connected the lag rate is unreal....

their internet is garbage! signal is constantly fading and dropping you. and when it does manage to stay connected the lag rate is unreal.

 – About 7 months ago.

the only thing you can expect to receive consistently from charter (f%@k you charter) is your wifi cutting out every 5 minutes. called last week to have the problem fixed but guess what it just kept...

the only thing you can expect to receive consistently from charter (f%@k you charter) is your wifi cutting out every 5 minutes. called last week to have the problem fixed but guess what it just kept on being shitty

 – About 7 months ago.

my '12 month special' ran out. thought they would give a shot at raising my bill about 40 a month. so i called and cancelled. umm..what if we give you this deal..almost like yours and it's...

my '12 month special' ran out. thought they would give a shot at raising my bill about 40 a month. so i called and cancelled. umm..what if we give you this deal..almost like yours and it's $10 a month cheaper? no. ok, what if we give you this deal very similar and it's $20 a month cheaper. no. ok, what about this deal and it's only $2 a month more than you were paying.

they still got no. stop trying to squeeze your customers it makes you lose business. thanks sling... i have the only four cable channels i gave a crap about for a fraction the cost. booyah.

 – About 7 months ago.

no pac 12 network. 3 f%@king years you you assholes.
...

no pac 12 network. 3 f%@king years you you assholes.

 – About 7 months ago.

this beatbox spitting commercial is so irritating i could strangle anyone associated with it. so repulsive and can't get away from it. mail them your vomit!...

this beatbox spitting commercial is so irritating i could strangle anyone associated with it. so repulsive and can't get away from it. mail them your vomit!

 – About 7 months ago.

i'm just pasting what the guy before me said. couldn't have said it better.
"f%@k you guys that commercial with the beat box rapper guy spitting all over is the worst."
...

i'm just pasting what the guy before me said. couldn't have said it better.
"f%@k you guys that commercial with the beat box rapper guy spitting all over is the worst."

 – About 7 months ago.

f%@k you guys that commercial with the beat box rapper guy spitting all over is the worst ...

f%@k you guys that commercial with the beat box rapper guy spitting all over is the worst

 – About 7 months ago.

i live in worcester, ma. i had cable issues for 3 years. they replaced the lines coming into the house 4 times, replaced cable modem over 12 times. they keep blaming the house but the problem is at...

i live in worcester, ma. i had cable issues for 3 years. they replaced the lines coming into the house 4 times, replaced cable modem over 12 times. they keep blaming the house but the problem is at the pole and network. i had over 67 techs at the house. the last time i had internet was thursday. they came to my house at 1:30 am friday. banged on my window waking me up and wave at me. then i found out my internet was disconnected. saturday they came to check poles and asked for my cable modems to checkout and left. sunday, they sent someone to my house to disconnect all grounds and walk around my house with a cable line tester with a 4foot cable connected, waving it in the air saying there is noise in the air. also he noted that he can't check anything without cable modems. monday, i called the supervisor ron morin of dispatch and he said that he does not know where the cable modems are. he informed me to call the police and file a theft report. now i am get charged for internet service without any cable modems. the claims department can't do anything unless the police do something in which they will not. you would think that if the claims guy had notice that i called tech support over 2000 times and asked for a supervisor that someone would notice that there is something wrong. there was two separate lines, with two cable modems, with two pc's. the charter supervisor told me that you can't run more then one pc on a cable modem here. so the is one for email only and one for vpn to work. if i bandwidth check one modem it would effect the other line- no sense. i think its an amplifier issue. the nabors are running into the same crap. i know a little. i am a master electrician and have a ms electrical engineering.

 – About 7 months ago.

charter commercials have always been terrible but the rapping beat box one is the worst ever. makes me think you folks think we are all stupid. have to turn channel when that crap comes on....

charter commercials have always been terrible but the rapping beat box one is the worst ever. makes me think you folks think we are all stupid. have to turn channel when that crap comes on.