Picture of frustated Charter® Communications customer
Charter® Communications logo

Charter® Communications Sucks!

@WeHateCharter
Frustrated with Charter® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 4,984 people in a public venting!
Comment
Founded
1993
Address
400 Atlantic Street, Stamford CT 06901
President and Chief Executive Officer
Thomas M. Rutledge
Total Compensation (2016)
$98.5m (SEC DEF 14A Filing)

 – About 4 days ago.

Spectrum customer service sucks.... there is absolutely no chance in hell any customer satisfaction will be considered for shitty cable or internet service ....charter communications is a fraudulent...

Spectrum customer service sucks.... there is absolutely no chance in hell any customer satisfaction will be considered for shitty cable or internet service ....charter communications is a fraudulent company who demands premium payments for poor service ....I recommend fire stick, Apple, direct tv,....to bad there isn't an attorney around to launch a nationwide lawsuit against charter communications????????

 – About 1 Week ago.

It just sucks, I can’t get my school work done half the time, games kept kicking me out like 30 times a day. I reset the router and I got 15 minutes to make the most of it. And don’t give me that...

It just sucks, I can’t get my school work done half the time, games kept kicking me out like 30 times a day. I reset the router and I got 15 minutes to make the most of it. And don’t give me that bull crap of “too many devices” because it doesn’t work even if I’m the only one at home, connected. I don’t even get the 40 mbs, I get 6 mbs. So I’m losing money.

 – About 1 Week ago.

Spectrum sucks ....their Internet service couldn't hold a signal if it was in their pocket...

Spectrum sucks ....their Internet service couldn't hold a signal if it was in their pocket

 – About 1 Week ago.

Tired of Spectrums outages all the time!! Especially when TV is about the only thing we have nowadays with the pandemic....

Tired of Spectrums outages all the time!! Especially when TV is about the only thing we have nowadays with the pandemic.

 – About 2 weeks ago.

I am trying to download a 12-HOUR video on another site and Spectrum is CONSTANTLY slapping me in the face with network issues all over the place. The download constantly freezes indefinitely and...

I am trying to download a 12-HOUR video on another site and Spectrum is CONSTANTLY slapping me in the face with network issues all over the place. The download constantly freezes indefinitely and sometimes stops altogether when I am least expecting it. The download is already SLOW enough because of it being a 7.3 GIGABYTE MP4 FILE, and Spectrum is just making it even slower than it is supposed to be. This is NOT the 100mpbs speed I was promised when that stupid merger with TWC and Bright House happened. I am DONE! Worst ISP in the world and they never take the time to listen to feedback and ALWAYS say that service issues that THEY created are either coming from our OWN ROUTER, or there's not any outages at all when I CLEARLY get outages, or they just hang up or bring one of their barely-trained technicians out to "fix" these issues. Right now, the download CONTINUOSULY keeps pausing and resuming and I'll be surprised if the damn download even completes. Spectrum is just the WORST! I hope that in a decade Spectrum customers get so sick of them they boycott them and FORCE them to shut down and I finally am able to get a service that provides fiber internet. Trust me, when that day comes, I'll be leaving Spectrum in a heartbeat.

 – About 2 weeks ago.

Currently held hostage by Charter billing services, , , Promotion’s should not be allowed...with utility services!!! Get it right Charter spectrum. ...

Currently held hostage by Charter billing services, , , Promotion’s should not be allowed...with utility services!!! Get it right Charter spectrum.

 – About 3 weeks ago.

There internet goes down every week for no reason for hours for my whole neiborhood and there’s no other isp option in my area and it’s horrible...

There internet goes down every week for no reason for hours for my whole neiborhood and there’s no other isp option in my area and it’s horrible

 – About 3 weeks ago.

Charter sucks! It is the only internet provider here in the Oregon Coast that is not terribly overpriced, and they take advantage of that! Not only do they randomly raise your bill on you, my internet...

Charter sucks! It is the only internet provider here in the Oregon Coast that is not terribly overpriced, and they take advantage of that! Not only do they randomly raise your bill on you, my internet disconnects on an almost weekly basis all night! Absolutely no contact from the provider, no one telling you why it has gone out, you’re just left sitting there for up to 8 hours wondering why the hell your internet is out. At least they still go out of their way to harass you almost everyday to try and get you to use their streaming service :D

 – About 4 weeks ago.

Spectrum is just absolutely awful. I CAN NOT EVEN BELIEVE THEY ARE ALLOWED TO PROVIDE SERVICE TO PEOPLE, LET ALONE EXIST. Every f%@king week, all I get is constant disconnections, or my internet...

Spectrum is just absolutely awful. I CAN NOT EVEN BELIEVE THEY ARE ALLOWED TO PROVIDE SERVICE TO PEOPLE, LET ALONE EXIST. Every f%@king week, all I get is constant disconnections, or my internet becomes slow as a f%@king snail. They keep flipping us off for being a long-time customer and they have incompetent and TERRIBLE customer support. They act like they don't even f%@king know a solution to a problem THEY created. And because I live in a rural area, Spectrum is the only option I have. Once Google Fiber becomes available in my area, I will leave this piece of shit provider in a f%@king heartbeat, CANCEL my cable subscription with Spectrum for YouTube TV, JUST so our internet will ACTUALLY f%@kING WORK! And I don't give two shits about their 'early termination fees'. I will NOT PAY A f%@kING FEE JUST TO DROP THEIR SHITTY SERVICE. I will just terminate my subscription early and that's it. Spectrum can go suck a dick. I hope their CEO burns in the deep, dark, eternal fires of Hell.

 – About 1 Month ago.

Incompetent, terrible service, terrible product, public utilities commission is in bed with cable companies, dropping spectrum as soon as 5g is available or just using an isp, f%@k you spectrum,

Incompetent, terrible service, terrible product, public utilities commission is in bed with cable companies, dropping spectrum as soon as 5g is available or just using an isp, f%@k you spectrum,

What are going to do for jobs when your shitty company goes out of business

 – About 1 Month ago.

Agree!

Terrible customer service and horrible system!

Do not use them...

Agree!

Terrible customer service and horrible system!

Do not use them

 – About 1 Month ago.

I HATE THIS PROVIDER AND THEIR STUPID COMMERCIALS.

All they do is suck $$$ from of your A$$. They give you the middle finger for being a long time customer. I can't even leave them...

I HATE THIS PROVIDER AND THEIR STUPID COMMERCIALS.

All they do is suck $$$ from of your A$$. They give you the middle finger for being a long time customer. I can't even leave them because there are no options...yet. The got me by the balls at this point. I am just waiting for new providers to come in our area and leave this piece of shit provider in a heartbeat.

 – About 1 Month ago.

SPECTRUM IS LITERALLY THE WORST INTERNET SERVICE PROVIDER/CABLE PROVIDER IN THE WORLD. I have SO MANY THINGS to vent about this atrocious, money-hungry, and downright SHITTY provider.

SPECTRUM IS LITERALLY THE WORST INTERNET SERVICE PROVIDER/CABLE PROVIDER IN THE WORLD. I have SO MANY THINGS to vent about this atrocious, money-hungry, and downright SHITTY provider.

First off, the payment that is due always DRASTICALLY increases with each passing month. We originally were paying a reasonable monthly price, but now it's been inflated up to about $50 - $80 a month, and the price CONTINUES to rise for every month we have their shitty internet service.

And something else I have to mention; their speeds are literally dogshit. My internet speed at home is literally as slow as a snail. I can't even BROWSE the internet on certain days without Spectrum deliberately freezing/throttling my internet connection to the point where I have to turn the WiFi off and back on again. It's freaking annoying as hell and on some days my internet goes down for a extended amount of time because of Spectrum's bullshit speeds.

Also, their customer support is f%@king DOGSHIT. NONE OF THE EMPLOYEES act like they know a single damn thing and the phone line's stupid automated and shitty bot service puts me or my dad on hold for 20 - 30 MINUTES STRAIGHT before some bastard employee comes on the line and tells me to f%@king HANG UP when we've been SITTING ON HOLD FOR WHAT FEELS LIKE A f%@kING ETERNITY.

Also, I've been off of Spectrum's shitty internet MORE TIMES THAN I CAN COUNT. Literally, it's been EVERY f%@kING WEEK for the past few months. I swear, we get frequent outages at least ONCE A WEEK and it goes out for god knows HOW f%@king long.

One day, on a PERFECT AFTERNOON, my internet connection was WAY SLOWER than it was supposed to be, and my Xbox had troubles connecting to YouTube. My sister even had connection problems while she was trying to load Discord.

What I tried to do was hard reset my Xbox, but that did really nothing. Instead, it just kicked me out of my Xbox account and I COULD NOT sign back in until Spectrum stopped deliberately throttling my internet connection. I literally did not have access to the internet at all. Neither on my Xbox, OR on my laptop/PC.

In fact, my internet was out for 10 - 20 MINUTES STRAIGHT until it FINALLY came back online around 15 minutes later. It took a while, but it was SO WORTH IT in the end, because I finally got to view whatever interested me on YouTube. Actually, before I could do that, I had to SIGN BACK IN to my account because when Charter Spectrum f%@ked with my internet, that just so happened to sign me out on Xbox, so I had to GO TO THE f%@kING ACTIVATION PAGE FOR THE 6TH TIME IN 2 OR 3 MONTHS. And it wasn't easy. In fact, it took me 6 f%@kING MINUTES just to sign back into my account when in reality it only should've taken around 30 SECONDS.

Later in the day, we were watching a movie on Peacock. In fact, it was Harry Potter and the Half-Blood Prince. Spectrum, being the shitty company they are, decided "Oh! Let's f%@k up the quality of their video while they are watching a f%@king movie on Peacock!", and that's exactly what they f%@king did. The quality went from excellent to near absolute DOGSHIT in LESS THAN 10 SECONDS. We had to RELOAD THE ENTIRE f%@kING PAGE just for the f%@king quality to be back as it originally was. Spectrum was literally being a f%@king scummy corporation and not giving a damn about it.

And then, a similar thing happened yesterday. Could NOT access a single thing. The cable was entirely out, and it was stuck on it's "ONE MOMENT PLEASE" screen. Xbox Live could not put me online at all, and I had various other issues.

One of those is which I had to do my f%@king schoolwork on Google Drive OFFLINE because of this shitty internet provider not caring about customer satisfaction. And to make things worse, Spectrum thought it would be fun to 'pretend' I am online for JUST A FEW f%@kING SECONDS. Every single f%@king time I checked when it was up, Chrome told me it was down and I couldn't access the page.

In fact, our internet was down for a total of 3+ HOURS until the braindead employees at Charter FINALLY got my internet up and running again. The outages started a little bit after 4 in the afternoon, and didn't end until after 6 in the afternoon that day.

Also, Spectrum Cable is the f%@king worst. Most of the good channels are either taken off the air because Spectrum f%@king feels like it, there's a f%@king 'dispute' going on with some other shitty-ass company, or they are locked by absurd package prices. Also, the service was shitty to the end of the world. Cable has outages FREQUENTLY with NO SIGN of stopping. It's honestly bullshit!

Also, Spectrum wants their OWN EMPLOYEES, well, the good ones, to accept drastic cuts to healthcare and retirement benefits. Ever since then, over 1,800 employees have went on strike for 3+ YEARS because Spectrum wants to f%@k with THE PEOPLE THEY'VE HIRED. Ugh, it's just a f%@king JOKE.

AND, to add insult to injury, they run a monopoly in my city. Basically, that means they have FULL CONTROL over that particular city, and we can only choose that particular provider, or go with nothing at all. That basically means there's NO OTHER OPTIONS, and we cannot choose anything else because there's NOTHING TO f%@kING CHOOSE FROM. And, I can't install Google Fiber because it isn't available, which it honestly should be, because I am getting f%@king sick of Spectrum's continuous greed and carelessness.

Lastly, Spectrum LIES to their customers. They deliberately lie so they can f%@k with them. Every single freaking time one of their shitty advertisements come on the TV, they say "We provide the fastest speeds at a reasonable price." Spectrum is f%@king lying to people who actually have a choice of provider, and these people get f%@ked over because Spectrum really does everything it says it does NOT do. That is fraud/false advertisement and that is vital grounds for legal action taken against them.

To sum it up, f%@k YOU SPECTRUM. You're literally the WORST internet provider in the world and yet you STILL manage to stay afloat by LYING TO VUNERABLE PEOPLE WITH YOUR SHITTY-ASS COMMERCIALS. The only service that's "the fastest growing provider in the nation" is T-Mobile, and it deserves to be, except Verizon, which I hear is also a f%@king terrible internet service provider DESPITE them owning T-Mobile. f%@k you, f%@k your commercials, and f%@k YOUR LIES. You aren't just a f%@king clown, YOU ARE THE WHOLE f%@kING CIRCUS.

 – About 2 months ago.

I hate this company with a burning passion. Cant load school work. Cant play my ps4. Actual dogshxt. I hope the ceo burns in hell....

I hate this company with a burning passion. Cant load school work. Cant play my ps4. Actual dogshxt. I hope the ceo burns in hell.

 – About 2 months ago.

Наша компания занимается расскруткой продвижение сайта буржунет совершенно не дорого. В случае, если у вас...

Наша компания занимается расскруткой продвижение сайта буржунет совершенно не дорого. В случае, если у вас существует свой бизнес, тогда рано или поздно вы лично осознаете, что без оптимизация и продвижение сайтов сшау вас нет возможности работать дальше. Сейчас фирма, которая подумывают о собственном будущем развитии, должна иметь веб-сайт для seo продвижение сайтов google. продвижение англоязычного сайта в google- способ, используя который возможно приобретать новых покупателей, и дополнительно получить проценты, с тем чтобы рассказать об наличии вашей собственной производственной компании, её продуктах, функциях. Специализированная международная фирма сделать для вашей фирмы инструмент, с помощью которого вы сможете залучать правильных партнеров, получать прибыль и расти.Продающийся сайт- лицо фирмы, в связи с этим имеет значение, кому вы доверяете создание своего веб страницы. Мы - команда профи, которые имеют обширный практический опыт конструирования электронную коммерцию с нуля, направления, разработанного типа. Сотрудники нашей фирмы неизменно действуем по результатом. Международная компания сумеет предоставить всем нашим заказчикам профессиональное сопровождение по доступной антикризисной расценке.Вы можете сделать заказ онлайн-визитку, рекламный сайт. Не сомневайтесь, что ваш портал будет разработан высококлассно, с разными самыми новыми технологиями.


[url=https://apistudio.ru]seo в европе[/url]

 – About 2 months ago.

WiFi cuts out constantly...slow to begin with...currently more than half the cable channels out including the premiums...and on demand services are completely pixelated...and even when on demand is...

WiFi cuts out constantly...slow to begin with...currently more than half the cable channels out including the premiums...and on demand services are completely pixelated...and even when on demand is working series episodes are always missing....at least twice a month random episodes of any given series will either never be uploaded or will disappear within an hour or 2 of the upload...the peons in customer service know its the shitty service they provide but I'm sure they are told by management to blame it on the channels owners...but that the missing episodes are so random across the board yet so very consistent says its just shitty service provided by spectrum...and they continue to swallow up smaller service providers...monopolies are supposed to be illegal...and emporer Barack spent millions supposedly forcing the cable companies to allow you to pick channels a la carte...that worked out well...you're still paying for channels you never watch while the channels you do watch are frequently unavailable...f%@k charter now known as spectrum

 – About 2 months ago.

every day I have online classes and the wifi has to drop every 2 hours ._. And we get 10x of download speeds and not upload so what the f%@k is going on with this 2g= slow 5g= slow...

every day I have online classes and the wifi has to drop every 2 hours ._. And we get 10x of download speeds and not upload so what the f%@k is going on with this 2g= slow 5g= slow

 – About 2 months ago.

Yes .....its all completely true ...
They f%@king suck ....
They love to disconnect your service at their whim and charge a premium for it !!...

Yes .....its all completely true ...
They f%@king suck ....
They love to disconnect your service at their whim and charge a premium for it !!

 – About 2 months ago.

f%@king assholes dropped the wifi signal while I was doing a discussion post for college and it was a lengthy post due to posting requirements and IT WAS f%@kING GONE because of f%@king wifi being so...

f%@king assholes dropped the wifi signal while I was doing a discussion post for college and it was a lengthy post due to posting requirements and IT WAS f%@kING GONE because of f%@king wifi being so damn inconsistent since the damn coronavirus crisis started! We pay them over ninety bucks for their premium service and we get basic level service. their goddamn customer service SUCKS! f%@k Time Warner and f%@k Charter!

 – About 3 months ago.

If you have worked for CHARTER SPECTRUM anytime since 2014, and if you were an HOURLY full time employee OR Contractor and you were DENIED OverTime wages, you can REPORT these Wage and Compensation...

If you have worked for CHARTER SPECTRUM anytime since 2014, and if you were an HOURLY full time employee OR Contractor and you were DENIED OverTime wages, you can REPORT these Wage and Compensation Crimes to the Federal Authorities of the United States government.
Use this link to report the NAMES of the CHARTER leadership who ILLEGALLY denied you the OverTime wages you were/are owed.
https://www.dol.gov/agencies/whd/paid
https://www.dol.gov/agencies/whd/paid
https://www.dol.gov/agencies/whd/paid

You can also SUE the CHARTER managers who engaged in this continuing TAX EVASION and WAGE COMPENSATION scheme, in the SMALL CLAIMS COURT in your town.

 – About 3 months ago.

If you have or ARE working for CHARTER/SPECTRUM here in Colorado, and IF you have been DENIED Over Time wages as a a Non-Exempt Contractor OR Full Time Employee, your rights and your compensation have...

If you have or ARE working for CHARTER/SPECTRUM here in Colorado, and IF you have been DENIED Over Time wages as a a Non-Exempt Contractor OR Full Time Employee, your rights and your compensation have been violated.
CHARTER is now being investigated by the Colorado Department of Revenue.
If you want to add your personal Complaint to the Record, please send a note to the Colorado Attorney General using the link below.

www.coag.gov/file-complaint.

 – About 3 months ago.

Charter can suck my dick. I call for the simplest things and not only can they not help me, they claim I need to call back because they would loose the call if they tried to access the account. Then...

Charter can suck my dick. I call for the simplest things and not only can they not help me, they claim I need to call back because they would loose the call if they tried to access the account. Then they have the gall to offer me things I don’t want for an increased price. EVERY single time I call them they find a way to make me mad even if I was in the most chipper mood at the beginning. I’m convinced their business model is dreamed up by satan’s minions.

 – About 3 months ago.

To anyone who ever worked for CHARTER/SPECTRUM, while you were/are a NON-EXEMPT(Hourly) employee OR Contractor:
Were you forced to submit PHONY TimeSheets when CHARTER refused to pay your...

To anyone who ever worked for CHARTER/SPECTRUM, while you were/are a NON-EXEMPT(Hourly) employee OR Contractor:
Were you forced to submit PHONY TimeSheets when CHARTER refused to pay your OVERTIME Wages?
Were you forced to accept "PTO" in lieu of being paid your OVERTIME wages?
If you were, you need to contact your STATE DEPARTMENT of REVENUE.
CHARTER is running a MULTI-YEAR, MULTI-STATE Tax Evasion and Wage Compensation Scheme to DEFRAUD State and Federal tax authorities of INCOME TAXES that are DUE AND OWING under the Law.
The FSLA statutes REQUIRE all hours > 40 within a 7 day work week to be paid at the rate of 1.5X your baseline HOURLY Rate.
CHARTER is now being investigated by various STATE revenue authorities as well as the IRS for this TAX EVASION Scheme.
If you are in COLORADO, here is the email to the Department of Revenue TAX Investigators who are working on this fraud.
dor_taxinvestigations@state.co.us
CHARTER has recently been fined $ 174 MILLION by the NEW YORK STATE AG's office.
https://www.engadget.com/2018-12-18-charter-174-million-settlement-poor-service-new-york.html

If you were CHEATED out of wages you were/are Owed, you can SUE the CHARTER EMPLOYEE who forced you to submit PHONY Timesheets showing 40 hours in a 7 day work week.
File your lawsuit in Small Claims court.

Use the Law and Courts to force CHARTER to be brought to JUSTICE for years of abuse, tax evasion and criminal wage evasion.

 – About 3 months ago.

SPECTRUM IS ACTUAL DOGSHIT I LITERALLY CANNOT BELIEVE THAT THEYVARE EVEN ALLOWED TO PROVIDE SERVICE TO PEOPLE. Literally .07 MBPS HOW IS THAT EVEN POSSIBLE MY f%@kING MOBILE DATA PROVIDER Is 1000x...

SPECTRUM IS ACTUAL DOGSHIT I LITERALLY CANNOT BELIEVE THAT THEYVARE EVEN ALLOWED TO PROVIDE SERVICE TO PEOPLE. Literally .07 MBPS HOW IS THAT EVEN POSSIBLE MY f%@kING MOBILE DATA PROVIDER Is 1000x FASTER THAN SPECTRUM. THEIR SUPPORT IS ABSOLUTELY HORRENDOUS AND YOU HAVE TO CONSTANTLY USHER THEM TO TRY TO DO SOMETHING WITH YOU INTERNET EVEN CALLING A TECHNICIAN MULTIPLE TIMES WILL NOT FIX SPECTRUMS CLEAR INTERNAL FAILTS FOR THEIR SHITTY SERVICE.

 – About 3 months ago.

Выбор у Вас непростой

---
Анука! скачать fifa, скачать фифа или [url=http://15fifa.ru/]русский сайт фифа[/url]...

Выбор у Вас непростой

---
Анука! скачать fifa, скачать фифа или [url=http://15fifa.ru/]русский сайт фифа[/url] скачать фифа

 – About 4 months ago.

Jerry Korkos "Sales Force" for Spectrum is a jerk! ...

Jerry Korkos "Sales Force" for Spectrum is a jerk!

 – About 4 months ago.

Lying piece of crap company. Quit their service in November 2019. I got a good internet service in Greenlight. Spectrum decided to charge me for 4 more months. I plan on taking this crap company to...

Lying piece of crap company. Quit their service in November 2019. I got a good internet service in Greenlight. Spectrum decided to charge me for 4 more months. I plan on taking this crap company to small claims court.

 – About 4 months ago.

This is the worst company ever! I can't believe the FCC even allows this company to exist! I have been on the phone with them for over 3 hours to correct a problem that they created. After 7...

This is the worst company ever! I can't believe the FCC even allows this company to exist! I have been on the phone with them for over 3 hours to correct a problem that they created. After 7 people, no one can fix this. I am ending my service with this company, they absolutely suck!

 – About 5 months ago.

One thing is for sure; when it matters the most when absolutely need reliable service, this company WILL never fail.. to let you down. Every time. Spectrum is by far the worse service provider I’ve...

One thing is for sure; when it matters the most when absolutely need reliable service, this company WILL never fail.. to let you down. Every time. Spectrum is by far the worse service provider I’ve ever had the misfortune to know.

 – About 5 months ago.

The worst cable provider of all time!! I’m less than 20’ from the modem and still my internet is either slow or no existent. I can’t stand these big corporations that literally get away with...

The worst cable provider of all time!! I’m less than 20’ from the modem and still my internet is either slow or no existent. I can’t stand these big corporations that literally get away with screwing over the average person I wish Ill on all parties involved.

 – About 5 months ago.

Internet is in and out all the time. Need to do some of my work from home and never know if it is going to be working. Sometimes will come back up with a few minutes of messing around, sometimes an...

Internet is in and out all the time. Need to do some of my work from home and never know if it is going to be working. Sometimes will come back up with a few minutes of messing around, sometimes an hour to get it to come back. Also, I thought it was pretty shitty that they are not giving people a break during the pandemic. As if there slow ass service isn't bad enough, they will only give a break to people with kids in school. OOOOh sure, cuz the rest of us don't need the internet for anything and have to pay your outrageous bills. I have been trying to switch for years but in a somewhat rural area, this is my only option. I hate them.

 – About 6 months ago.

They suck cock hard. Their call center sits around fisting each other all day. They take a break at noon to eat shit. Do you want us to send a tech out? No because he will jack off in the garden...

They suck cock hard. Their call center sits around fisting each other all day. They take a break at noon to eat shit. Do you want us to send a tech out? No because he will jack off in the garden then blame squirrels for no internet. Total worthless faggorlts.

 – About 6 months ago.

Everytime I get angry at charter I just watch that one South Park episode to cool down...

Everytime I get angry at charter I just watch that one South Park episode to cool down

 – About 6 months ago.

Cant stand these assholes. ...

Cant stand these assholes.

 – About 6 months ago.

Charter sucks big time. Every f%@king night all I get is interrupted service , buffering or check my connections. Worthless trash. I'm up late at night and they constantly run mcut the service...

Charter sucks big time. Every f%@king night all I get is interrupted service , buffering or check my connections. Worthless trash. I'm up late at night and they constantly run mcut the service for black screen that says testing once weekly but they do it 4-5 times a night.
These people should be out . Every f%@king night. Weekends are worse.

 – About 6 months ago.

Every few seconds the wifi cuts out for 15+ seconds at a time, and frequently it happens like 3 seconds after the last gap, so it's impossible to do anything....

Every few seconds the wifi cuts out for 15+ seconds at a time, and frequently it happens like 3 seconds after the last gap, so it's impossible to do anything.

 – About 6 months ago.

Just spent 2 hours on the phone trying to add internet to an existing cable service.They said our cable channels wouldn't change......but they did! These guys really suck.....top to bottom! Wish...

Just spent 2 hours on the phone trying to add internet to an existing cable service.They said our cable channels wouldn't change......but they did! These guys really suck.....top to bottom! Wish we had WOW but we don't. Hope they go out of business.....they SUCK!!!!!

 – About 6 months ago.

Charter (Spectrum in my area) "community wi-fi" is forced on us by the holding company of our apartment building. There are random service outages, for hours at a time, cannot even log into...

Charter (Spectrum in my area) "community wi-fi" is forced on us by the holding company of our apartment building. There are random service outages, for hours at a time, cannot even log into the app or webpage using smartphone/wifi hotspot because it says our account doesn't exist. This persists even after service is restored. Was sold some BS about how all the routers are "in phase" so even at peak times it is fast, and 300MBps can run as fast as gigabit connection - absolutely not, it is often slow as hell during the day. Sometimes so bad I can't even check my bank balance because it times out. I cannot login to add new MAC addresses to enable other devices to connect to it, because of aforementioned account rejection. After this latest outage, my laptop connects, but my phone will not, and I cannot by any means check to see if the MAC address for my phone changed thus blocking the connection or if this is just yet another unexplained bullshit error. There is no troubleshooting, you cannot log into the router to adjust security settings, only a (non-functioning) admin page to add new devices. I have also had devices show up in the past that I never authorized appear in the whitelist which is creepy and a security issue. Even the Guest network goes down. TV service is forced, raising the price, even when not desired. I could go on but I am exhausted from fighting with this piece of crap service after the most recent random theft of service.

 – About 6 months ago.

Charter is the worst f%@kin internet service out that don't give a f%@k about. Never want to help just want tell you the problem in your house. To f%@kin lazy f%@kin safe center f%@kin assholes...

Charter is the worst f%@kin internet service out that don't give a f%@k about. Never want to help just want tell you the problem in your house. To f%@kin lazy f%@kin safe center f%@kin assholes don't want to update there linesThey alway have outages every day sometimes days we never refund you money for not having internet for days at time. They f%@kin bullshit hrobbie f%@kin internet on earth wish we could have choices in every state city and town

 – About 7 months ago.

Tras ever guys ,if you play games online ,spectrum is the trash number one ,get Verizon if you can ...

Tras ever guys ,if you play games online ,spectrum is the trash number one ,get Verizon if you can

 – About 7 months ago.

instead of giving out wifi for free you need to out and about fixing people shit. wifi acting like 2k servers during park after dark back in the day ...

instead of giving out wifi for free you need to out and about fixing people shit. wifi acting like 2k servers during park after dark back in the day

 – About 7 months ago.

CHARTER SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

CHARTER SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 7 months ago.

Impossibly slow, frustrating to stream. Worst provider I’ve had....

Impossibly slow, frustrating to stream. Worst provider I’ve had.

 – About 7 months ago.

Just got my Spectrum bill. TV is going up 14% and internet is going up also. This is a heartless company raising rates during the pandemic. People are out of work and these clowns don't give a...

Just got my Spectrum bill. TV is going up 14% and internet is going up also. This is a heartless company raising rates during the pandemic. People are out of work and these clowns don't give a rat's ass. Will get rid of the TV at the end of my current billing cycle. As soon as I can inform all my contacts of my Gmail address, l will get rid of their up/down internet service. GOOD riddance to a SORRY company and product!!! Customer support is like calling the IRS during the pandemic....No one home!!! SHAME on THEM!!!!!

Will use another company for internet that runs fiber and switch TV to YouTube TV. GOOD RIDDANCE!!

 – About 8 months ago.

Guess what Charter/Spectrum is raising rates during the pandemic. That’s understandable in that CEO Rutledge has mortgaged the company to the hilt with stock buybacks for him and board members. Plus...

Guess what Charter/Spectrum is raising rates during the pandemic. That’s understandable in that CEO Rutledge has mortgaged the company to the hilt with stock buybacks for him and board members. Plus in a quest to dominate the mobile market with low rates he’s just dumping the costs in other areas. Bottom line he’s just driving this company into bankruptcy once again while him and board members exit with huge golden parachutes while the consumer foot his bills once again. Rutledge the CEO of Charter/Spectrum is the biggest crook in the USA.

 – About 8 months ago.

During this difficult time, when families are losing loved ones to Covid-19, Charter is forcing their employees to continue working and not practicing social distancing. They are placing greed and...

During this difficult time, when families are losing loved ones to Covid-19, Charter is forcing their employees to continue working and not practicing social distancing. They are placing greed and profit above the wellbeing of their own employees. In addition, while millions of Americans lose their jobs, Charter has stopped offering discounts and incentives to loyal existing customers and is raising all rates by 16 to 26% annually. Their net profits are soaring. They continue to lobby heavily to protect their greed and monopolistic practices. This is a heartless and soulless company that will soon meet its own demise. Greed always eventually loses. Don’t invest in this trap. Soon there will be better and cheaper alternatives for everything Charter offers and this company will very quickly die. Because their clients hate them so badly And because of their poor service and price gouging, they are going to fail miserably. Their ultra rich CEO that has gone bankrupt in the past has lost all touch with reality. I believe our government has had enough of their lies and will soon drop the hammer on this crooked company.

 – About 8 months ago.

Good day! charter-sucks.com

Did you know that it is possible to send proposal wholly legal?
We make available a new unique way of sending business proposal through feedback...

Good day! charter-sucks.com

Did you know that it is possible to send proposal wholly legal?
We make available a new unique way of sending business proposal through feedback forms. Such forms are located on many sites.
When such business offers are sent, no personal data is used, and messages are sent to forms specifically designed to receive messages and appeals.
Also, messages sent through communication Forms do not get into spam because such messages are considered important.
We offer you to test our service for free. We will send up to 50,000 messages for you.
The cost of sending one million messages is 49 USD.

This message is created automatically. Please use the contact details below to contact us.

Contact us.
Telegram - @FeedbackFormEU
Skype live:feedbackform2019
Email - feedbackform@make-success.com

 – About 8 months ago.

just caught wind that they're planning on turning our internet off for six hours for maintenance, during COVID isolation, right after my city issued a stay at home warning, and is considering a...

just caught wind that they're planning on turning our internet off for six hours for maintenance, during COVID isolation, right after my city issued a stay at home warning, and is considering a full lockdown. very cool. very looking out for their customers, here.

 – About 8 months ago.

Very sad that you get a call back in 15 minutes but they transfer you. Where the message tells you to call back later in the week. Pathetic service even in the terrible times we are in. Will certainly...

Very sad that you get a call back in 15 minutes but they transfer you. Where the message tells you to call back later in the week. Pathetic service even in the terrible times we are in. Will certainly cance if I ever speak to a human being

 – About 8 months ago.

Charter CEO Tom Rutledge who previously drove this company into bankruptcy and defaulted to hundreds of creditors is now engaged in floating billions in bonds. He’s essentially taking profits to...

Charter CEO Tom Rutledge who previously drove this company into bankruptcy and defaulted to hundreds of creditors is now engaged in floating billions in bonds. He’s essentially taking profits to enrich himself and his board with stock buybacks. This money could be used to reduce monthly costs to customers and maintenance on a decaying system but he’s not about to do so. As I said years back this company is managed by the biggest crook in the USA who will eventually cripple Internet, phone, and TV service to half the country.

 – About 8 months ago.

They are making door to door sales reps work during COVID19 outbreak. Can't think of a more socially irresponsible thing to do then send people from town to town and door to door. And they...

They are making door to door sales reps work during COVID19 outbreak. Can't think of a more socially irresponsible thing to do then send people from town to town and door to door. And they won't let people work from home either.

 – About 9 months ago.

To the family of the NY spectrum employee who died a few days ago, I am deeply sorry for your loss. However there Re hundreds of emails that exist where charter executives know employees working...

To the family of the NY spectrum employee who died a few days ago, I am deeply sorry for your loss. However there Re hundreds of emails that exist where charter executives know employees working nights do not have the proper signs nor overhead lighting to keep them safe in the day or night. Requests were made for the proper equipment and even some correct signs showed up however the company not only did not issue them they took them back. Please have your lawyers request all emails pertaining to safety signs, DOT process, over head lighting, ect. You will have what you need to put charter in its place.

 – About 9 months ago.

Charter has a latency issue with accessing emails in folders. The first page comes up, but you cannot access older pages.

Call them up and get a $10 credit for this issue, it has been...

Charter has a latency issue with accessing emails in folders. The first page comes up, but you cannot access older pages.

Call them up and get a $10 credit for this issue, it has been going on for over a week. I was able to get two $10 credits out of them by complaining about this issue that is still unresolved as of today.

 – About 9 months ago.

wish the place would go out of business.biggest rip off this side of the Mississippi river.told me that i upgraded to nhl center ice from remote control.I never upgraded or ordered it to start with....

wish the place would go out of business.biggest rip off this side of the Mississippi river.told me that i upgraded to nhl center ice from remote control.I never upgraded or ordered it to start with. got charged a one time fee for 100.00 for the upgrade if it is on my bill next month i will take all of spectrum junk and do the discountire routine through the ____;.ass holes. ant happy with spectrum tv

 – About 9 months ago.

Charter does suck and they cost too much! I switch to T-Mobile home Internet. We are getting faster speeds now with T-Mobile’s LTE home Internet and we were with Charter. 5G is going to put Charter...

Charter does suck and they cost too much! I switch to T-Mobile home Internet. We are getting faster speeds now with T-Mobile’s LTE home Internet and we were with Charter. 5G is going to put Charter out of business!!!

 – About 10 months ago.

Charter spectrum f%@king sucks I’ve never dealt with such a piece of shit company that calls me a loyal f%@king customer but the cocksuckers charged me more and more over the last seven years up to...

Charter spectrum f%@king sucks I’ve never dealt with such a piece of shit company that calls me a loyal f%@king customer but the cocksuckers charged me more and more over the last seven years up to $173 for f%@king TV one DVR and Internet nothing to f%@king changed over the last seven years their service sucks and I’ve been on customer services ass at least 20 times because the cocksuckers keep raising my bill What a bunch of f%@ks Anybody that could possibly read this and change their opinion of getting charter spectrum don’t f%@king do it there a bunch of cocksuckers you will agree one day

 – About 10 months ago.

Charter communic ation is a fraud an a ...

Charter communic ation is a fraud an a

 – About 10 months ago.

Have had two technicians out to check my cable TV reception. My picture and sound will stop or hesitate every so often. Sometimes every five seconds. My house and property have been checked everywhere...

Have had two technicians out to check my cable TV reception. My picture and sound will stop or hesitate every so often. Sometimes every five seconds. My house and property have been checked everywhere by both techs. The last one told me to call his supervisor and gave me his number. His supervisor does not answer his phone calls or return calls. So I call charter back today, two weeks later. I am told by the person at charter that the tech has to be the one who requests that they check the telephone poles for the problem . Both Techs said they believe the problem is at the poles. Why did'int the techs report it???? Now I have to call one of the techs directly. I just happen to number. I just got the tech on the phone and he said he will have his supervisor call me! We will see.

 – About 10 months ago.

They added TV charges to my bill without my consent. It took me an hour to be able to talk to a human, who said they were going to remove the charges. I've spoken with four people at this point...

They added TV charges to my bill without my consent. It took me an hour to be able to talk to a human, who said they were going to remove the charges. I've spoken with four people at this point and the charges are still on my account.

And their internet is shit.

 – About 10 months ago.

Leaving their customers with bricked equipment is a real piece of sh!t move.

Leaving their customers with bricked equipment is a real piece of sh!t move.

https://arstechnica.com/information-technology/2020/01/smart-homes-will-turn-dumb-overnight-as-charter-kills-security-service/?amp=1

 – About 10 months ago.

Charter treats its employees as bad as their customers. They tell employees not to worry about certain metrics that they judge your raises on then they lower raises because those metrics are used...

Charter treats its employees as bad as their customers. They tell employees not to worry about certain metrics that they judge your raises on then they lower raises because those metrics are used against them. Charter knows their boxes, modems and routers do not work. There are hundreds of emails with over 100 known issues with the eiquiment for the past 3 years with no ETA for fixes. The company is gearing up to collapse its self in true charter fashion. They got the stocks up extremely high which is amazing since nothing works anywhere. I'm sure all the investors of the merger are going to sell very soon and charter will go bankrupt again.

 – About 11 months ago.

Charter is THE WORST. Hdrrible customer service. Trash connection. My neighborhood has been without internet for almost 3 days.

Please don’t waste your money here people....

Charter is THE WORST. Hdrrible customer service. Trash connection. My neighborhood has been without internet for almost 3 days.

Please don’t waste your money here people.

 – About 11 months ago.

f%@king bullshit! I've called dozens of times to try and figure out why the f%@k nothing ever works with my internet conections. "Unplug the router and plug it the f%@k back in" NEVER...

f%@king bullshit! I've called dozens of times to try and figure out why the f%@k nothing ever works with my internet conections. "Unplug the router and plug it the f%@k back in" NEVER f%@kING WORKS! f%@k you all at charter!

 – About 11 months ago.

Charter sucks. Don't be fooled/ They will not let you leave a negative reviewl

Completely dishonest. Called tried to leave a negative review This happened 3 times. Programmimg...

Charter sucks. Don't be fooled/ They will not let you leave a negative reviewl

Completely dishonest. Called tried to leave a negative review This happened 3 times. Programmimg screwed up Hallmark movie completely wiped out These Ididoits took zero responspilibity. a

 – About 11 months ago.

Charter does not allow one negative comment. They cancel negative feedback and are completely dishonest and incompetent. ...

Charter does not allow one negative comment. They cancel negative feedback and are completely dishonest and incompetent.

 – About 11 months ago.

Wow. I cannot begin to describe how jacked the On Demand service is. Half the time it doesn't even work, displaying instead a bevy of error codes, mostly the infamous HL1000 code, even after...

Wow. I cannot begin to describe how jacked the On Demand service is. Half the time it doesn't even work, displaying instead a bevy of error codes, mostly the infamous HL1000 code, even after rebooting the set-top box! When it does work, God forbid you try to watch anything longer than an hour! The program starts to glitch and the sound skips, as if the program can no longer be buffered. Nothing like having to break immersion by pausing a movie for 30+ seconds just so the box can catch up. I swear I cannot recall ever having this problem with TWC.

And then there are the channels themselves. Picture glitches occasionally, displaying artifacts on the screen that probably wouldn't be there if Charter would just upgrade their boxes. It's as if the antennae needs to be readjusted - except there aren't any as this is cable TV! And 1080i? Really? My gaming console has better resolution than that! Not to mention the next-gen consoles will be 8K, or that most streaming services offer 4K - why can't we get true 1080p? Oh yeah, those outdated set-top boxes...

If you enjoy paying a premium for subpar resolution, internet, On Demand, and service blackouts just because the sun is shining or the moon is full, then Charter's Spectrum is for you. Maybe I should just get my service somewhere else - oh wait, I can't, because there aren't any other providers here. You'd think there were laws against monopolies in this country...

 – About 1 Year ago.

Spectrum getting rid of IntelligentHome as of feb 5 2020 the equipment you bought will be rendered useless. Hundreds and in some cases thousands of $$ down the drain. Unless spectrum sends out a...

Spectrum getting rid of IntelligentHome as of feb 5 2020 the equipment you bought will be rendered useless. Hundreds and in some cases thousands of $$ down the drain. Unless spectrum sends out a firmware upgrade so the equipment can be used in another system https://stopthecap.com/2019/12/12/charter-spectrum-shutting-down-home-security-service-in-february/

 – About 1 Year ago.

Spectrum tells you it's HD programming but don't tell you it's 1080i which is the same quality as 780 they don't even broadcast in 1080p let alone have 4k programs. The set top boxes...

Spectrum tells you it's HD programming but don't tell you it's 1080i which is the same quality as 780 they don't even broadcast in 1080p let alone have 4k programs. The set top boxes are old like 10 years old versions of newer models. Shady company.

 – About 1 Year ago.

Their Spectrum Mobile plans are garbage, there's stupid ads bashing other carriers like they are overcharging you. BUT here's the catch with them on their mobile.

Internet is...

Their Spectrum Mobile plans are garbage, there's stupid ads bashing other carriers like they are overcharging you. BUT here's the catch with them on their mobile.

Internet is required to use their mobile service, that means you must have their crappy internet to use it....now they say they're no contract service? BULL it's actually a contract to pay both mobile and internet at the same time!

So you're not actually saving any money of what they claim if I were you stick with the carrier you're comfy with and never switch to them as internet is a must to use their mobile service.

 – About 1 Year ago.

Worst possible customer service ever. When my mom passed away they would not allow me to cancel her internet plan without first bringing a death certificate to an office. No I couldn't mail a...

Worst possible customer service ever. When my mom passed away they would not allow me to cancel her internet plan without first bringing a death certificate to an office. No I couldn't mail a copy, said I must bring one in person to cancel her service for security reasons. Hmmm, so if I don't pay the bill eventually you'll cut off her service right? Ridiculous to cause someone who is going through loss of a loved one and a million things to take care of with their death to go to extra trouble to have internet service shut off. NO other biller required that I hand deliver a death certificate to their office to get the internet shut off. I even had the security code and copy of her bill for her account!

Terrible company.

 – About 1 Year ago.

Hate the monopoly they have in my area. over charged for CRAP service and CRAP customer service. I went to cancel my service today for 3 days out. Confirmed with the idiot on the phone that i will be...

Hate the monopoly they have in my area. over charged for CRAP service and CRAP customer service. I went to cancel my service today for 3 days out. Confirmed with the idiot on the phone that i will be closed on Friday (today is Tuesday). I get a yes multiple times. Well guess what, i no more get off the phone and maybe 10 later my alarm goes off line. They shut the service off already!!!! you F*****G idiots! And now i call back and im pissed and i get the forever hold for a CRAP ass customer service rep FU CHARTER SPECTRUM

 – About 1 Year ago.

This is not a service or expense related rant. After having lived in DC for 20 yrs, and working in politics, I can't stand the 'local' news here in Austin. I used to be amused by...

This is not a service or expense related rant. After having lived in DC for 20 yrs, and working in politics, I can't stand the 'local' news here in Austin. I used to be amused by regional news in DC given all the national attention on every channel; but, having moved back home, I never knew how important the LGBTQ issues related to the local traffic, Trump's policy with China or Saudi Arabia dealt with my weather forecast, or the First Lady's decorations for the White House effected my Christmas pocket book...I just never knew. Seriously Spectrum!? I still work in politics and I follow national news/politics every day (and do NOT do so on your network). The honest joke on me is that I know NOTHING of what is happening in my own town....except for that, just now on your channel, ***BREAKING NEWS***, mountain cedar season has now started. Breaking news for Spectrum here in Austin....telling us this is 'Cedar Flu' season is not news (happens every year like clock work) and no amount of how Gov Newsom's (CA) policies on some initiative regarding a turtle crossing the road and the beneficial environmental impact his $1B plan will have will change this fact.

I honestly wish that I could just turn on a channel that gave LOCAL news. The ONLY thing I can say you (Spectrum) does well is the weather. I should hope this is due to the Weather Channel.

 – About 1 Year ago.

Most pathetic excuse for a service company possible...

Lived in Japan for 2 years, and had ZERO problems. Service plan was the CHEAPEST AVAILABLE, and was good even during hurricanes and...

Most pathetic excuse for a service company possible...

Lived in Japan for 2 years, and had ZERO problems. Service plan was the CHEAPEST AVAILABLE, and was good even during hurricanes and with bandwidth shared across the apartment complex.

I was in Kanagawa, Kanagawa is 0.01% the size of Minnesota, and population ratio by size would mean 0.007% the number of customers.

This means the WORKLOAD IS 0.01% OR LESS for Charter, yet they STILL have regular interruptions where we must waste days for service calls!

Words cannot describe the depth of loathing and disgust in which this company instills...

 – About 1 Year ago.

I hate hate hate spectrum more than I can describe in words! They are the most overpriced unreliable garbage poor excuse of an internet company on the planet in my experience. They need to be...

I hate hate hate spectrum more than I can describe in words! They are the most overpriced unreliable garbage poor excuse of an internet company on the planet in my experience. They need to be forced out of business for their shady business ethics. I started out with charter almost 6 years ago & they were a little better but spectrum beats all. Besides the inconsistent internet streaming, half of the cable in the house not working lately, trying to cancel the service was a nightmare. You get cut off after waiting forever to get someone on the phone so I’m not under a contract because they could care less about offering loyal customers any type of break so I just didnt pay the bill & they took care of it for me & cut it off. Backfired on them because I’m not turning it back on. I wouldnt if they were the last internet cable company on earth. I’d sit and watch grass grow before I’d ever do that. I’ll pay the final bill and be rid of them forever! I’m going with a small local company again who might not offer all the big fancy things spectrum claims to but they either dont really exist to begin with or dont work most of the time anyway & at the prices they charge, no thank you. They do not value their existing customers and will lie to get new suckers stuck in a contract. I will never & I promise never to have one of my hard earned pennies go towards funding another vacation home or boat to add to Rutledge’s collection. That bastard runs an unethical company and would probably scam his own mother to make another dime. He should be in jail. No I dont and never have worked for spectrum & never will. I’m just another customer they screwed over for almost 6 years & those days are over! This just scratches the surface about my feelings on spectrum!

 – About 1 Year ago.

So I play a game called Cookie Run on my IPad and for those of you who don't know, there's a currency called diamonds. These diamonds are either bought or obtained once a week depending on how...

So I play a game called Cookie Run on my IPad and for those of you who don't know, there's a currency called diamonds. These diamonds are either bought or obtained once a week depending on how well you did in something called breakout which is basically relay.
I was gonna get 2,000 diamonds and the added bonus of a Thundersnow Yeti (a Legendary Level partner that will destroy obstacles and give your runner more points).
I tried to take it but charter decided to stick a thumb up it's own asshole and start f%@king up.
It caused a glitch in the game that cost me my breakout reward...
f%@k you, Charter...

 – About 1 Year ago.

Hi! charter-sucks.com

Have you ever heard that you can send a message through the contact form?
These forms are located on many sites. We sent you our message in the same way,...

Hi! charter-sucks.com

Have you ever heard that you can send a message through the contact form?
These forms are located on many sites. We sent you our message in the same way, and the fact that you received and read it shows the effectiveness of this method of sending messages.
Since people in any case will read the message received through the contact form.
Our database includes more than 35 million websites from all over the world.
The price of sending one million messages 49 USD.
There is a discount program for large orders.

Free proof mailing of 50,000 messages to any country of your selection.

This offer is created automatically. Please use the contact details below to contact us.

Contact us.
Telegram - @FeedbackFormEU
Skype FeedbackForm2019
Email - feedbackform@make-success.com

 – About 1 Year ago.

They raise your bill every month for no real reason and wait for you to call. This business need to be deregulated. 18-25 minute wait just to talk to someone. I have tried three time to get some one...

They raise your bill every month for no real reason and wait for you to call. This business need to be deregulated. 18-25 minute wait just to talk to someone. I have tried three time to get some one on the phone. WORST company I have EVER work with!!!!!!!!!!!!! Bill goes up about 10 ever other month they SUCK. Bad bad company... I will find another option BY BY Charter I hope you go out of business you wont be missed

 – About 1 Year ago.

I just negotiated a new price on March 30th, 2019. Now it's November and our price jumped $10.00. The government should have never let these companies merge together. They have created a...

I just negotiated a new price on March 30th, 2019. Now it's November and our price jumped $10.00. The government should have never let these companies merge together. They have created a monopolistic monster that needs to be destroyed. On top of that, our service sucks. They've come to fix our slow, lagging, stuttering, freezing, unreliable cable TV signal 2 or 3 times in the last few years and it just keeps getting worse. The boxes freeze up constantly. I'm done with this company. They don't believe in rewarding customer loyalty and are just plain greedy!

 – About 1 Year ago.

Well its not even the end of year and Spectrum is raising the prices on all their packages, equipment fees, and that legendary broadcast TV surcharge they claim is not a rate increase when it is. The...

Well its not even the end of year and Spectrum is raising the prices on all their packages, equipment fees, and that legendary broadcast TV surcharge they claim is not a rate increase when it is. The one thing I've learned about Charter/Spectrum is trust no one at that company. They're just plain thieves.

 – About 1 Year ago.

Charter should be half-price in Tahoe because internet only works half the time. What a joke. Don't offer a service if you can't follow through. ...

Charter should be half-price in Tahoe because internet only works half the time. What a joke. Don't offer a service if you can't follow through.

 – About 1 Year ago.

Tried to switch to the 400mbps plan, a higher priced plan - already have the new modem.
Rep says they must charge $50 to change my plan.
To give them more money each month, they will...

Tried to switch to the 400mbps plan, a higher priced plan - already have the new modem.
Rep says they must charge $50 to change my plan.
To give them more money each month, they will charge you a fee.
Sound like they don't want anyone to bump up their plan.

 – About 1 Year ago.

Charter says "we upgraded our lines."
Service actually gets worse and they raise the rates AGAIN.

Connection drops 4-6 times per week with no help from store, robots or...

Charter says "we upgraded our lines."
Service actually gets worse and they raise the rates AGAIN.

Connection drops 4-6 times per week with no help from store, robots or representative.
Have to call-in and get them to reset the connection because even the reps don't think of it.

 – About 1 Year ago.

So it is not just me, lose my connection 5 to 20 times a day. Never thought I would miss FIOS do much. 8 years or so and can only think of 1 time i lost service....

So it is not just me, lose my connection 5 to 20 times a day. Never thought I would miss FIOS do much. 8 years or so and can only think of 1 time i lost service.

 – About 1 Year ago.

Hello charter-sucks.com,

People ask, “why does TalkWithCustomer work so well?”

It’s simple.

TalkWithCustomer enables you to connect with a prospective...

Hello charter-sucks.com,

People ask, “why does TalkWithCustomer work so well?”

It’s simple.

TalkWithCustomer enables you to connect with a prospective customer at EXACTLY the Perfect Time.

- NOT one week, two weeks, three weeks after they’ve checked out your website charter-sucks.com.
- NOT with a form letter style email that looks like it was written by a bot.
- NOT with a robocall that could come at any time out of the blue.

TalkWithCustomer connects you to that person within seconds of THEM asking to hear from YOU.

They kick off the conversation.

They take that first step.

They ask to hear from you regarding what you have to offer and how it can make their life better.

And it happens almost immediately. In real time. While they’re still looking over your website charter-sucks.com, trying to make up their mind whether you are right for them.

When you connect with them at that very moment it’s the ultimate in Perfect Timing – as one famous marketer put it, “you’re entering the conversation already going on in their mind.”

You can’t find a better opportunity than that.

And you can’t find an easier way to seize that chance than TalkWithCustomer.

CLICK HERE http://www.talkwithcustomer.com now to take a free, 14-day test drive and see what a difference “Perfect Timing” can make to your business.

Sincerely,
Eric

PS: If you’re wondering whether NOW is the perfect time to try TalkWithCustomer, ask yourself this:
“Will doing what I’m already doing now produce up to 100X more leads?”
Because those are the kinds of results we know TalkWithCustomer can deliver.
It shouldn’t even be a question, especially since it will cost you ZERO to give it a try.
CLICK HERE http://www.talkwithcustomer.com to start your free 14-day test drive today.

If you'd like to unsubscribe click here http://liveserveronline.com/talkwithcustomer.aspx?d=charter-sucks.com

 – About 1 Year ago.

This is f%@king laggy and stipid...

This is f%@king laggy and stipid

 – About 1 Year ago.

Outlook fails to update email headers on one Charter account. I called support, they say it's a Microsoft problem. I say, that doesn't make sense. What does MS have to do with it. She says,...

Outlook fails to update email headers on one Charter account. I called support, they say it's a Microsoft problem. I say, that doesn't make sense. What does MS have to do with it. She says, that's where you email server is when using Outlook. I again say, that doesn't make sense (mind you, I'm in IT). When you pay your support minimum wage, you don't get the best support Charter. What's even more funny, there are a lot of postings about this issue with Charter but not a single mention of it on their support site.

 – About 1 Year ago.

Charter is a piece of shit on demand never f%@king works hell any of the service f%@king works ...

Charter is a piece of shit on demand never f%@king works hell any of the service f%@king works

 – About 1 Year ago.

Spectrum trapped its customers. Its CEO Tom Rutledge is such a blood sucker. Spectrum company culture is so low and mean to customers. ...

Spectrum trapped its customers. Its CEO Tom Rutledge is such a blood sucker. Spectrum company culture is so low and mean to customers.

 – About 1 Year ago.

I canceled my dealings with charter / spectrum in October 2018 they refused to close the account until I had spoken with an account recovery specialist. Nice way of saying they wanted to keep the...

I canceled my dealings with charter / spectrum in October 2018 they refused to close the account until I had spoken with an account recovery specialist. Nice way of saying they wanted to keep the clock ticking and collecting money even after I told him to call off and cry. They ran the bill to the point of $175 and my response was We have no contract and you can’t continue to say I owe you money after the account is closed yet three months later that’s what they were saying so based on their bullshit and my statement of you can’t charge me when the account was closed so my credit takes the hit and this is their sorry ass way of saying who gets the last laughThis is nothing short of corporate screw you to America.

 – About 1 Year ago.

Fox News Ch 28 seems to buffer out within 3 minutes of channel selection
switch to CNN / MSNBC no issues/ Fox Business Ch 124 no issues so far

Live in Longwood Fl, anyone else have...

Fox News Ch 28 seems to buffer out within 3 minutes of channel selection
switch to CNN / MSNBC no issues/ Fox Business Ch 124 no issues so far

Live in Longwood Fl, anyone else have or experience this problem
Just bought 2 new Samsung Q800 Series Smart 4 K and did not have with
previous sets

BTW, Just upped service to 100 MBS vs 60 and still having these issues
9-14-2019

 – About 1 Year ago.

Internet keeps dropping, called support countless times. So tired of this crap service!...

Internet keeps dropping, called support countless times. So tired of this crap service!

 – About 1 Year ago.

generico cialis
[url=http://pharmshop-online.org]cialis online
[/url] canadian pharmacy cialis 20mg last post
buy generic cialis
- cialis for daily use commercial...

generico cialis
[url=http://pharmshop-online.org]cialis online
[/url] canadian pharmacy cialis 20mg last post
buy generic cialis
- cialis for daily use commercial thanked
cialis 20 mg 8 table the team

 – About 1 Year ago.

https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html This is from a former sales rep at the company. ...

https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html This is from a former sales rep at the company.

 – About 1 Year ago.

I am a former rep of this company. This is why this company sucks! https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html...

I am a former rep of this company. This is why this company sucks! https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html

 – About 1 Year ago.

Charter/Spectrum stock prices tumbling as investors realize greedy CEO Rutledge of that company has leveraged cheap Chinese junk as the mainstay for equipment for Spectrum customers. Oh, well since...

Charter/Spectrum stock prices tumbling as investors realize greedy CEO Rutledge of that company has leveraged cheap Chinese junk as the mainstay for equipment for Spectrum customers. Oh, well since when has Mr. Greedy never failed to raise prices on Spectrum customers to boost that worthless stock.

 – About 1 Year ago.

Are you kidding me!? Charter internet went down again! and again... and again....

Are you kidding me!? Charter internet went down again! and again... and again.

 – About 1 Year ago.

Missing channels too often and then you wait more than a half hour to get help. Suck more than ever!...

Missing channels too often and then you wait more than a half hour to get help. Suck more than ever!

 – About 1 Year ago.

Ditching Charter after 18 years. Last month they changed my due date for billing. Now my due date is BEFORE I get paid and have the ability to pay it. This includes the supposed 9 day grace period. So...

Ditching Charter after 18 years. Last month they changed my due date for billing. Now my due date is BEFORE I get paid and have the ability to pay it. This includes the supposed 9 day grace period. So if I pay on the 1st of the month by the time they get it is already late and I get assessed a late fee every month. I have been with them for almost 20 years. Never been late, never missed a payment. The old due date was working fine and I had an excellent payment history with them, but someone in corporate decided it would be a good idea to have a rigid billing system that won't allow for customer convenience. I am on a fixed government income, I get paid once a month. How am I supposed to pay a bill before I get paid? Customer service was sympathetic enough, but completely unable to help saying that they don't have the ability to adjust due dates back to before the change. Reminds me of the Banks before 2008 when they were making money hand over fist on late fees by rigging the system and trying to ensure customers paid late, that is until congress stepped in and forced them to stop!!!! Charter SUCKS!!!!! They are greedy bastards!!!! Corporate greed at its finest.

 – About 1 Year ago.

cant go to my email account they try to make me prove im not a robutt by looking at pic of cars- redlights-and all kind of things charter SUCKS BIGTIME....

cant go to my email account they try to make me prove im not a robutt by looking at pic of cars- redlights-and all kind of things charter SUCKS BIGTIME.

 – About 1 Year ago.

Just got off the phone with a Charter/Spectrum rep and another round of ‘I understand’ and ‘I’m sorry’, but they don’t and they’re not.
I’m waiting for the call back so I can...

Just got off the phone with a Charter/Spectrum rep and another round of ‘I understand’ and ‘I’m sorry’, but they don’t and they’re not.
I’m waiting for the call back so I can provide feedback on their ‘service’. I bet they don’t call me! They don’t want to give me a chance to let them know how angry I feel.
Earlier this month the cable went out and we decided against fixing it (probably the Spectrum owned splitter in the attic, again.). We decided to cancel instead and save a bit of money.
Rep at the store handled everything just fine, gave me the new price and told me I might have to deal with Cust Svc if my bill is wrong.

I auto paid the bill, on time, as usual with the new rate, but my account indicated I still owed a remaining balance, ie the remainder of the monthly bill for service I never got. Service was disconnected within 24 hours so not even Cable on tv would work.
I was never told that or I would have kept the service until the end of the month (3 weeks).
... and just co-incidentally they switched to a subscription service the week before and no longer pro-rate their services.
I have Cancer and recently broke my wrist, so money is tight, and I explained this to the reps.
Their false concern is contemptible!
They kept repeating that they were only subscription service and don’t pro-rate prorate refunds.Over and over again! I spoke to supposed supervisor who gave me the same company line. I wonder how much longer they’ll be working for Charter.
Too bad the rep who cancelled my cable and took the equipment never bothered to mention that. It’s probably because the internal communication are so bad.
I used to work for these scumbags. It gave me high blood pressure and digestive problems as well as anxiety, and I gained 40 lbs. I finally quit because I couldn’t deal with their version of customer service.., and the many, many angry customers who complained on almost every call.
Previous service jobs instilled in me the ideal of serving the customer and solving problems to the customers satisfaction, not adding to their unhappiness and frustration.
But this job was to hold back the tide of customer complaints. We had to bill customers every time we ‘rolled a truck’ so invalids who couldn’t get to a store to swap a bad modem were billed to have a tech deliver and install one ( wait, isn’t that their job? apparently not).
The call center goes thru so many reps, it’s obvious why they’re always advertising for help.
.., and for the cancer surgery and treatment, well they always claim best in class benefits, so the medical would be covered, but since I hadn’t worked their for quite a year I wasn’t eligible for disability leave so I would lose my job... and my benefits.
‘So sorry’, they say, ‘I understand’ It’s like a mantra. Except they aren’t and they don’t...
But Karma, never forgets,..

 – About 1 Year ago.

I have been on phone with charter for 2 hours every night for 1 week. I transferred my service which one of my boxes doesnt work and they bounce me around from dept to dept. Then when i asked for a...

I have been on phone with charter for 2 hours every night for 1 week. I transferred my service which one of my boxes doesnt work and they bounce me around from dept to dept. Then when i asked for a credit they tell me my 2 hours a night for 7 days is worth $20 and they are beiing generous cause it should only be 10. I hate Charter!

 – About 1 Year ago.

Internet from Spectrum is so ridiculously unreliable and they just can't be assed about it. They don't even understand the problem usually "your speed isn't right?", no jackass, my...

Internet from Spectrum is so ridiculously unreliable and they just can't be assed about it. They don't even understand the problem usually "your speed isn't right?", no jackass, my speed drops to 0 a dozen times a day because your service cuts out.

They send a tech, tech might replace line, tech will probably replace modem, nothing will actually change. They charge $70+/month for this.

They tried blaming my equipment, so I showed them the logs from their own modem where it was clear it was losing signal. They replaced the modem with a model where I can't access the logs.

They will be the first against the wall when the revolution comes. I wouldn't piss on them if they were on fire.

 – About 1 Year ago.

The worst thing about charter is, (and this happens to everyone nd few people notice) they bill you a month in advance. But when you disconnect they do not reimburse you for that month. So they are...

The worst thing about charter is, (and this happens to everyone nd few people notice) they bill you a month in advance. But when you disconnect they do not reimburse you for that month. So they are ripping everyone off. Just try to get out of paying in advance or getting that money back. NO WAY THEY WILL NOT REFUND YOU AND TWICE THEY HAVE CHARGED MY FOR EQUIPMENT I RETURNED AND NOW MY CREDIT SHOT BECAUSE ITS IN COLLECTION BECAUSE I REFUSE TO PAY FOR IT. Thats the thanks I got for being a loyal customer F%#k you CHARTER THIEF.

 – About 1 Year ago.

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I...

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I could send smoke signals in a hurricane and have more success than with charter. It isn't like it's down 24-7, but like at least once a day I go through a period of about an hour where the service is up, and down, and up and down. The techs have been out to this house (as well as my last address) several times and each time the tech "finds" something wrong. Why didn't the last guy find that?!?! Then they blame it on my router. So I go buy a super-duper router. Guess what? Still have the problem so they say well you can rent one of our routers. Why would that make a difference? Do you have your modem engineered to NOT work with the industry's leading technology? I dropped their cable service but am still dependent on their crappy internet service to stream. If there was another choice in my smaller town, I would switch immediately!!!!

 – About 1 Year ago.

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I...

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I could send smoke signals in a hurricane and have more success than with charter. It isn't like it's down 24-7, but like at lease once a day I go through a period of about an hour where the service is up, and down, and up and down. The techs have been out to this house (as well as my last address) several times and each time the tech "finds" something wrong. Why didn't the last guy find that?!?! Then they blame it on my router. So I go buy a super-duper router. Guess what? Still have the problem so they say well you can rent one of our routers. Why would that make a difference? Do you have your modem engineered to NOT work with the industry's leading technology? I dropped their cable service but am still dependent on their crappy internet service to stream. If there was another choice in my smaller town, I would switch immediately!!!!

 – About 1 Year ago.

In Stoughton it’s slow af right now, and it’s Russian roulette when I go and use it from day to day on how crapply slow it is but it’s never good...

In Stoughton it’s slow af right now, and it’s Russian roulette when I go and use it from day to day on how crapply slow it is but it’s never good

 – About 1 Year ago.

pay a premium fee for channels that don't even show up. It's like watching a movie on a 1995 computer...f%@k you....

pay a premium fee for channels that don't even show up. It's like watching a movie on a 1995 computer...f%@k you.

 – About 1 Year ago.

Cool I just got out of the hospital for a week and have a ton of work to catch up on,,,I have to emphasize I have an incredibly optimized and top end pc and the internet speeds I'm getting right...

Cool I just got out of the hospital for a week and have a ton of work to catch up on,,,I have to emphasize I have an incredibly optimized and top end pc and the internet speeds I'm getting right now are reminding me of dial up. Wild that I pay almost 80 dollars a month to star at slow loading circles for hours on end

 – About 1 Year ago.

Ever since we switched from Charter to “Charter Spectrum” this service sucks. We are looking for other services as I type this. ...

Ever since we switched from Charter to “Charter Spectrum” this service sucks. We are looking for other services as I type this.

 – About 1 Year ago.

Once again phone and internet are out overnight, they LIE about it not being a planned outage. f%@k charter and the shitbags that work there....

Once again phone and internet are out overnight, they LIE about it not being a planned outage. f%@k charter and the shitbags that work there.

 – About 1 Year ago.

I apparently have "high speed" internet from Charter yet I cannot use my laptop (surfing), TV (Hulu) and desktop (gaming) at the same time without major lagging. I even get lagging on my TV...

I apparently have "high speed" internet from Charter yet I cannot use my laptop (surfing), TV (Hulu) and desktop (gaming) at the same time without major lagging. I even get lagging on my TV when that is the only thing we are using. They say they can send someone out to take a look at things but if they don't find anything, I would be charged for the service call. You know they would say they didn't find anything. Unfortunately we don't have any other provider to choose from except AT&T and I have heard worse stories about them.

 – About 1 Year ago.

They have been blocking customers whom use spectrum internet, from accessing Netflix and Sling...

They have been blocking customers whom use spectrum internet, from accessing Netflix and Sling

 – About 1 Year ago.

The one thing that they have going for them in my book is their home phone. But we get a thousand calls a day from scammers. Their robo dialer block feature is not enough. Their Accepted Callers list...

The one thing that they have going for them in my book is their home phone. But we get a thousand calls a day from scammers. Their robo dialer block feature is not enough. Their Accepted Callers list actually works great but it is limited to 30 or so accepted numbers. With three people in one house hold that is not enough for us. I called and asked if they would be willing to make the list longer. Said they would "pass on the idea. So far a no go on that. I guess adding text numbers to a list file is so huge their servers can't handle the enormous space it would take to make the list longer. Otherwise we are pleased with the service. Except what they charge if you just want your local channels and nothing more. Talk about high priced!

 – About 1 Year ago.

I paid by check, looked online 1 day before due date and payment wasn't posted. So i placed phone payment by credit card and told them i was placing a stop payment on the lost check and the check...

I paid by check, looked online 1 day before due date and payment wasn't posted. So i placed phone payment by credit card and told them i was placing a stop payment on the lost check and the check mber. Ive had to do this twice. They have now restricted my account from accepting check payments because of returned checks. I filed a request of removal, citing the circumstances and it was denied with no other recourse and no other person or department i can contact. I only found out about the restriction when they returned my check uncashed...after the due date.

 – About 2 years ago.

I'm here because once again Charter has crappy service. Super expensive too. Sounds like a lose-lose to me....

I'm here because once again Charter has crappy service. Super expensive too. Sounds like a lose-lose to me.

 – About 2 years ago.

None of the WiFi/Router that I bring on my own to spectrum internet work properly. Called and ask what it would cost to rent one they own! $15 dollars a month!!! 😂😂 what a joke. ...

None of the WiFi/Router that I bring on my own to spectrum internet work properly. Called and ask what it would cost to rent one they own! $15 dollars a month!!! 😂😂 what a joke.

 – About 2 years ago.

So tired of service being out or down or some other b.s reason for having no service. For what you pay per mo. you shouldn't ever be without service unless there is a Zombi Apocalypse. I've...

So tired of service being out or down or some other b.s reason for having no service. For what you pay per mo. you shouldn't ever be without service unless there is a Zombi Apocalypse. I've thought of trying to do a work at home program but there is no way with this company. You'd never be able to make dime. So frustrating.

 – About 2 years ago.

THESE PEOPLE'S SERVICE SUCKS ROYAL DICK...

THESE PEOPLE'S SERVICE SUCKS ROYAL DICK

 – About 2 years ago.

I second that emotion. Sent a letter to corporate (Spectrum) in St. Louis 6 weeks ago with no response. Sent registered letter to Charter in Stamford CT that was received 4/15. Still no response. They...

I second that emotion. Sent a letter to corporate (Spectrum) in St. Louis 6 weeks ago with no response. Sent registered letter to Charter in Stamford CT that was received 4/15. Still no response. They definitely need some competition.

 – About 2 years ago.

I wish the CEO could make more money. ...

I wish the CEO could make more money.

 – About 2 years ago.

Charter Communications or Spectrum Reach treats all employees like a number and not people. The careless approach by this new owner ship (before Time warner Cable) is built exclusively for Management...

Charter Communications or Spectrum Reach treats all employees like a number and not people. The careless approach by this new owner ship (before Time warner Cable) is built exclusively for Management or corporate positions to excel. Another funny point! A billion dollar company who pays the CEO millions of dollars yet can’t share the pie with lower level employees. It’s always not in the budget!

 – About 2 years ago.

Internet down since 11 am and no estimate of when it will be back.
Washington, MO....

Internet down since 11 am and no estimate of when it will be back.
Washington, MO.

 – About 2 years ago.

Our internet service has been spotty lately with varying speeds and today it went down completely and they said it is a damaged fiber optic cable, but its been over 9 hours and nothing, with no...

Our internet service has been spotty lately with varying speeds and today it went down completely and they said it is a damaged fiber optic cable, but its been over 9 hours and nothing, with no estimate of when it will be restored.

If there was another option, I would have it, but At&t U-verse is absolutely pathetic and while they sell you 30mbps packages, it drops below .5 mbps regularly.

I know, because I used to have it as well.

Bring on the 5g.

 – About 2 years ago.

Wow four hours of talk time with charter customer service in three months! Someday, in the future, We'll all be able to actually talk to a real person about our problems. Sadly for me I feel...

Wow four hours of talk time with charter customer service in three months! Someday, in the future, We'll all be able to actually talk to a real person about our problems. Sadly for me I feel that'll be a psychiatrist. I wish I could drop these guys, but, for public access people we're stuck with them.

 – About 2 years ago.

I hate charter, such a crappy provider I rather be outside...

I hate charter, such a crappy provider I rather be outside

 – About 2 years ago.

I work during the nights and I've noticed nearly every time after 2 A.M. Charter decides to funnel my internet or disable it completely. Don't waste your money on this awful policed internet. ...

I work during the nights and I've noticed nearly every time after 2 A.M. Charter decides to funnel my internet or disable it completely. Don't waste your money on this awful policed internet.

 – About 2 years ago.

Movie cut out in the middle. Tried again: “Purchase denied.” Try getting them to answer the phone....

Movie cut out in the middle. Tried again: “Purchase denied.” Try getting them to answer the phone.

 – About 2 years ago.

;dflaksjf;laksdjf;alksdm my internet crashes for no reason. f u charter...

;dflaksjf;laksdjf;alksdm my internet crashes for no reason. f u charter

 – About 2 years ago.

kept raising rates while customer service tells me I'm STILL getting a discount---WTH! I don't think so. The DVR is crud and in the stone age. The menu and guide interface is primitive at...

kept raising rates while customer service tells me I'm STILL getting a discount---WTH! I don't think so. The DVR is crud and in the stone age. The menu and guide interface is primitive at best. Only thing I noticed was every time my rates went up, they seemed to put more commercials on the tv. Me and you are paying for these commercials. Well, not no more. Bye Charter !

 – About 2 years ago.

I’m trying to type this on my High speed, you’d never know it’s charter high speed because it’s down all the time and when it’s up you’ll never get anything to load, then when you try to...

I’m trying to type this on my High speed, you’d never know it’s charter high speed because it’s down all the time and when it’s up you’ll never get anything to load, then when you try to call us about it we’ll keep redirecting you until you give up because f%@k you

 – About 2 years ago.

So I called for a promotional internet deal of $45 for the first year with Charter, they offered me their "Streaming Television" package for $12.99 for the first month and told
e this...

So I called for a promotional internet deal of $45 for the first year with Charter, they offered me their "Streaming Television" package for $12.99 for the first month and told
e this offer was separate from the internet package and I could cancel any time.m
I thought, "Why not, it will make it easier to watch the Superbowl this year". Too bad the service did not work at all, constantly buffering if it played at all. When I called to cancel, they said they sold me a package and I no longer qualified for the $45 per month for inter nt.e Long story short, I am switching the account to my wife's name so I can get the new customer promotion, in fact I am going to to this every so often to get a better deal and keep on promotions - and I will be rude to anyone who contacts me through charter as they have no mercy and will lie to get you to sign up for more service.

 – About 2 years ago.

Custom service is terrible, They lied to me and conned me into an extra $12 a month on top of the $25 i was already paying for their streaming tv service to get the “sports and news” package so i...

Custom service is terrible, They lied to me and conned me into an extra $12 a month on top of the $25 i was already paying for their streaming tv service to get the “sports and news” package so i could watch my regional fox sports channel. Then it didnt work and i called and tech support said it wasn’t available thru streaming tv without actual cable TV service which was an additional $45 a month. So your telling me i have to pay $82 a month to watch one mother f*cking channel?!?! Tech support blamed the “channel” and said they do it that way because the “channel” doesnt make any money on streaming subscriptions. Cool. You communist b*stards. CANCLED!

 – About 2 years ago.

I am so tired of Spectrum Charter. My internet speed is so slow.
I pay for high speed internet and my download is less than 10 mps and upload is less than 2 mps. That is diffinetly not the...

I am so tired of Spectrum Charter. My internet speed is so slow.
I pay for high speed internet and my download is less than 10 mps and upload is less than 2 mps. That is diffinetly not the 100 mps they promised. Charter's reply is to directly wire and not use wireless. Then why am I paying for wireless service; plus I can not hard wire everything in if I want to tablet or phone it in different rooms at different times. The children are done with it, as all their videos or games are too slow on their tablets.
Please note that the hard wired items are ALSO WAY TOO SLOW!

 – About 2 years ago.

Charter/Spectrum shareholders are going bananas with happiness as new rate increases promise to increase their dividends. Even as this company continues to lose thousands of customers rate increases...

Charter/Spectrum shareholders are going bananas with happiness as new rate increases promise to increase their dividends. Even as this company continues to lose thousands of customers rate increases have offset the losses. Eventually their were only be two tiers of customers those with minimal services and the rich affording anything they want.

 – About 2 years ago.

Charter SUCKS because every night around 1 AM (or morning depending on how you want to look at it) they shutdown my internet access for "scheduled maintenance"!! If our area needs...

Charter SUCKS because every night around 1 AM (or morning depending on how you want to look at it) they shutdown my internet access for "scheduled maintenance"!! If our area needs "scheduled maintenance" EVERY NIGHT for over a year, HIRE BETTER TECHS BECAUSE YOURS SUCK!!! Where's my credit for the hassle? Too bad Direct TV makes me want to throw myself off a bridge.

 – About 2 years ago.

THE ONLY SOLUTION left for consumers is to vote with their wallets.
Charter doesn't care....
Elected politicians don't care....

So, close your Charter accounts, save...

THE ONLY SOLUTION left for consumers is to vote with their wallets.
Charter doesn't care....
Elected politicians don't care....

So, close your Charter accounts, save your money and find something else to do with your free time. There's boat loads of activities one can engage into that doesn't involve TV, internet, or phone.

 – About 2 years ago.

FROM KINGSPORT, TN. Received my Spectrum bill today and noticed another increase starting in March for Broadcast TV Surcharge. Last November (2018) they increased it from $8.85 to $9.95 ($1.10). Now 4...

FROM KINGSPORT, TN. Received my Spectrum bill today and noticed another increase starting in March for Broadcast TV Surcharge. Last November (2018) they increased it from $8.85 to $9.95 ($1.10). Now 4 months later it goes from $9.95 to $11.99 ($2.04)!!! That's a more than 35% increase in 4 months and I still watch the same channels and I don't think they have added any new channels. It doesn't seem to bother them our electric company is installing fiber optic cable in a very large part of the Charter service area. I'll jump on board even if it cost more for a couple of years to get the "New Customer" deal if I ever want to come back. Been with charter for 34 years but they don't care so neither do I.

 – About 2 years ago.

I've been a Charter Spectrum customer for 13 awful years. Acentek installed fiber in my area and so we switched. It felt AMAZING to call up Spectrum to cancel my services. They asked why...I...

I've been a Charter Spectrum customer for 13 awful years. Acentek installed fiber in my area and so we switched. It felt AMAZING to call up Spectrum to cancel my services. They asked why...I unloaded on her in a very polite manner. "What can we do to keep you as a customer?" "Well, I'm getting 250mb down and 200mb up for $30/month with Acentek. Can you beat that?" "Here's what I can do, I can offer you 100mb down and 10mbup for $45/month for a year. After that it will be $55/month. How does that sound?" "Where do I return my modem, I'm so done with Charter." ...crack a beer to celebrate no longer being a Charter customer...life is better without Charter!

 – About 2 years ago.

SPECTRUM SCAMMING ITS CONTRACTOR TECHNICIANS AND CUSTOMERS WHICH IS PART OF CUSTOMER DISSATISFACTION. WHEN YOU CALL FOR SERVICE YOU ARE TOLD ITS EASY TO INSTALL YOURSELF TO AVOID $35 INSTALL FEE, BUT...

SPECTRUM SCAMMING ITS CONTRACTOR TECHNICIANS AND CUSTOMERS WHICH IS PART OF CUSTOMER DISSATISFACTION. WHEN YOU CALL FOR SERVICE YOU ARE TOLD ITS EASY TO INSTALL YOURSELF TO AVOID $35 INSTALL FEE, BUT IF YOU ARE NOT ABLE TO INSTALL THEY WILL SEND A TECH TO COME AND INSTALL FOR $45. TECHNICIANS ARE THEN SENT TO DO AN EASY RESCUE WHICH SAME AS INSTALLING THE SERVICES FOR LESS THAN HALF THE PRICE IF YOU GET ALL SERVICES. EXAMPLE ALL THREE SERVICES INSTALL A CONTRACTOR TECHNICIAN GETS ABOUT $80 WHEN THE TECHNICIAN IS SENT TO DO EASY RESCUE HE GETS $32 AND CUSTOMER GETS CHARGE $45. IF TECHNICIAN INSTALL THREE SERVICES THAT IS CABLE, INTERNET AND PHONE THEY GET ABOUT $80, ABOUT 65 FOR 2 SERVICES AND ABOUT $40 FOR A SINGLE SERVICE. EASY RESCUE IS $32 SO BASICALLY THEY STEALING FROM TECHNICIANS. I GUESS THAT EXPLAINS WHY THEY ARE SO HAPPY TO COME TO YOUR HOUSE AND RESCUE YOUR SERVICE LOL BY THE WAY SPECTRUM USES A LOT OF CONTRACTOR TECHNICIANS. NOW THAT THEY HAVE FIGURED OUT NOT TO PAY THEM MY GUESS IS CEO IS GOING TO HAVE A HUGE PAY CHECK

 – About 2 years ago.

We HATE Charter Spectrum too! Technical Service is almost useless and loooooong wait times. Buffers out way too much when watching Hulu or Netflix. Switching to TDS fiber today!!...

We HATE Charter Spectrum too! Technical Service is almost useless and loooooong wait times. Buffers out way too much when watching Hulu or Netflix. Switching to TDS fiber today!!

 – About 2 years ago.

That's what you get when a monopoly occurs
All they do is increase pricing while they constantly remove channels
I'm am Finally going to pull the Spectrum plug
So done with...

That's what you get when a monopoly occurs
All they do is increase pricing while they constantly remove channels
I'm am Finally going to pull the Spectrum plug
So done with the price increases

 – About 2 years ago.

Funny how on their Xbox app shows constantly freeze and won’t work, yet their advertisements run perfectly in full HD. Suck my cock, Charter. ...

Funny how on their Xbox app shows constantly freeze and won’t work, yet their advertisements run perfectly in full HD. Suck my cock, Charter.

 – About 2 years ago.

Their email just sucks!...

Their email just sucks!

 – About 2 years ago.

KKKKKMM...

KKKKKMM

 – About 2 years ago.

WORST COMPANY EVER !!!! They need shut down !!!!...

WORST COMPANY EVER !!!! They need shut down !!!!

 – About 2 years ago.

f%@k CHARTER f%@k them as a company and f%@k their services. Their customer service doesn't help, it's like taking to a handicap children. They charge you fees without EVER acknowledging you...

f%@k CHARTER f%@k them as a company and f%@k their services. Their customer service doesn't help, it's like taking to a handicap children. They charge you fees without EVER acknowledging you about them. Then I'm hit with a late fee, they told me not to pay and to just stay with auto play... how the f%@k do I have $113 in extra charges and not a single f%@king person can seem to help? or give me notice??? Charter f%@k you, f%@k your service, and f%@k your business model, hope the company goes up in flames in the next 5 years. Y'all are the epitome of a trash company.

 – About 2 years ago.

Charter is censoring conservative and straight news by banning Tribune stations. They are Traitors and should be prosecuted....

Charter is censoring conservative and straight news by banning Tribune stations. They are Traitors and should be prosecuted.

 – About 2 years ago.

Call GETCHARTER and demand refund for days without the service that was advertised, you signed up for and you pay for. I am getting my account credited for everyday with our FOX. This is the only way...

Call GETCHARTER and demand refund for days without the service that was advertised, you signed up for and you pay for. I am getting my account credited for everyday with our FOX. This is the only way to get spectrum and tribune come to a settlement and provide service.

 – About 2 years ago.

Yep, Charter-Spectrum needs to provide NFL playoff games on Fox. I couldn't care less about watching Fox most of the time, but not being about to watch the playoffs is a deal breaker. There are...

Yep, Charter-Spectrum needs to provide NFL playoff games on Fox. I couldn't care less about watching Fox most of the time, but not being about to watch the playoffs is a deal breaker. There are other providers out there, Spectrum!

 – About 2 years ago.

Charter sucks ass. Their office personnel are rude AF, their phone system sucks, the scheduling system for technicians sucks. Twice now they have randomly cut off our internet because our connection...

Charter sucks ass. Their office personnel are rude AF, their phone system sucks, the scheduling system for technicians sucks. Twice now they have randomly cut off our internet because our connection was "messing up the neighborhood". WTF kind of bullshit is that?

Now out of internet for 6 damn days because of these assholes. Most places would warn first and send a technician right away, but these pricks do not.

I f%@king hate Shitter Craptrum and would've switched a long time ago if I paid the bill.

f%@k them all. They can all go to hell.

 – About 2 years ago.

Charter needs to open their wallet and pay Tribune so that we get Fox 2 and KPLR 11 back in St. Louis. ...

Charter needs to open their wallet and pay Tribune so that we get Fox 2 and KPLR 11 back in St. Louis.

 – About 2 years ago.

I f%@king hate this shit my internet went down during a cod game...

I f%@king hate this shit my internet went down during a cod game

 – About 2 years ago.

A few years back, Charter bought out Bresnan Communications. It was my understanding that the FCC indicated to Charter that they had to continue to honor Bresnan.net email accounts. Ever since that...

A few years back, Charter bought out Bresnan Communications. It was my understanding that the FCC indicated to Charter that they had to continue to honor Bresnan.net email accounts. Ever since that happened, my email service has gone to hell in a big way. The latest is that friends and family I have communicated with for years via email are no longer able to receive my emails - they come back marked "email returned as return email address refused." So my thinking is that Charter (Spectrum) has been slowly but systematically identifying other service providers and informing them that "bresnan.net" is no longer viable so they will refuse the emails, thus forcing those of us stupid enough to have continued with those addresses to find a new email system and thus saving Charter(Spectrum) some money. Any other takes on this issue?

 – About 2 years ago.

Rochester MN. I have not had On Demand for a month now. I have reset my cable boxes using every method that Spectrum recommends, nothing. I replaced both cable boxes last week, still no On Demand....

Rochester MN. I have not had On Demand for a month now. I have reset my cable boxes using every method that Spectrum recommends, nothing. I replaced both cable boxes last week, still no On Demand. Spectrum does not even list the error code (E1003) that I keep getting when trying to access On Demand. no one seems to know why I cannot use On Demand, nor do they care.

 – About 2 years ago.

Charter Spectrum told me that even though it would be easy for them to connect my nearly new neighborhood to their internet service they won't do it because they think their will not be enough of...

Charter Spectrum told me that even though it would be easy for them to connect my nearly new neighborhood to their internet service they won't do it because they think their will not be enough of a return on their investment. I wish Altice or Comcast would purchase and take control of them.

 – About 2 years ago.

Made an appointment, in person, at my local Spectrum branch for the next day. The next day, I wait for two hours for the technician to call or arrive. Neither happened. Called the main phone number...

Made an appointment, in person, at my local Spectrum branch for the next day. The next day, I wait for two hours for the technician to call or arrive. Neither happened. Called the main phone number for customer support and got an automated message that my appointment was for a day and date that was not even in sync with this year's calendar. Got back to my computer and logged into my account which indicated I had NO appointment. So, I called the main number again and waited for a live service rep who told me my original appointment was marked as "cancelled." He told me that he would escalate the issue and that the local branch would contact me to set up another appointment. Haven't heard a peep since. Nada. Zilch. Just the sound of crickets. I rue the day that Charter bought out my service provider Bright House Networks, with whom I never had a problem over the span of twenty years. Yet another example of a company too big to manage itself.

 – About 2 years ago.

We moved a few months ago and new house was set up for Charter Spectrum, so thought we'd give it a try, as we've had DISH satellite for TV and another satellite service for internet for past...

We moved a few months ago and new house was set up for Charter Spectrum, so thought we'd give it a try, as we've had DISH satellite for TV and another satellite service for internet for past several years living in a rural area. No real complaints with DISH, other than the occasional outage in heavy rain, no biggie. Very good customer service. Satellite internet was better than dial up, but looked forward to having high speed for the first time.
The Charter internet has been pretty good, but there have been more problems in the first three months of TV service with Charter than the last 11 years with DISH. First there were several channels that wouldn't come in, the picture was all scrambled/pixelated and a couple channels went completely out when you turned on lights in the house. Plus the DVR box had such delayed reaction to remote commands that you'd press it again and then several seconds later it would finally react and do something completely different because you pressed it twice...or three times before it finally responded. Tech came out and fixed the screwed up channels by cutting and redoing the main cable connection. But the DVR box remained slow and unresponsive.
Finally called service and was told we could take it in and trade it for a new box. NEW new, I asked? Because I was amazed to discover that when we signed up for new service, we were given used equipment...equipment that still had someone else's recordings on it...seriously? Oh yes sir, service rep says, brand new box. Not. So second used junk box constantly crashed in response to pausing, rewinding, playing both live and recorded programs. Lost recordings, lost paused place in program, etc.
Got third box today, lost all recordings and settings again in the process, of course. Went through activation process again. Reset all the recordings again. Now we can't access the guide, the menu or the DVR service. Waited six hours, rebooted box a couple times, finally called tech support. Guy was nice, but clueless, wanted to set up another service call so he could put into motion something called a "remedy ticket" after that didn't work, which it probably wouldn't, because Charter's equipment is JUNK. Gave me the spiel about how they're gearing up for a big renovation and new system, equipment, etc. So everyone just has to put up with this crap until then?

Thought we'd try to put up with the b.s. until the regular pricing kicked in, but after DVR service fee and extra box fees, the price ain't all that great anyway, because we don't use the so-called landline that you're forced to sign up for to get a better price. Guess I'll be giving my DISH guy a call and going back to satellite. Never had any of these problems with DISH and was able to choose my programming ala carte to boot with DISH Flex Pack. Miss being able to set show timers, miss being able to have instant access to the guide without having the box freak out over it. Miss being able to have HD and SD channels displayed in succession for each channel rather than having to scroll through a confusing repeat of the same channels that don't clearly show their designation, miss being able to record the exact program at the exact time I want to record it, rather than having to choose between "new" or "all" and the box chooses the time. WTH is up with that? DISH Flex pack, I'm coming back!

 – About 2 years ago.

They are liars...I have had the techs here 3 times and they say it's fine.It is not.Every speed test I do shows it not as advertised 100mbps,or even something close.I get 30mbps directly from the...

They are liars...I have had the techs here 3 times and they say it's fine.It is not.Every speed test I do shows it not as advertised 100mbps,or even something close.I get 30mbps directly from the modem to my laptop only between 1mbps and 18 through the router,constantly fluctuates and get buffering all the time.I upgraded my router to a Netgear 1750 Nighthawk dual band from a Netgear N300 2g only...,same thing,no differences,the tech said it's something else on my end...BS!!! I have 3, 2.4ghz devices and 2. 5.8ghz devices I am going to buy some real testing equipment and prove this.Enough already!!! This has been going on for years.East coast central Florida....They have a monopoly here and with the merger we are being reamed.I don't expect the FCC or anything like that to help.We must do it ourselves as consumers.Just look at all the complaints not just here but all the other sites related to this topic.Really upset about this...Something must be done.Sorry about the rant,please feel free to join in!

 – About 2 years ago.


CHARTER SUCKS--because FOR OVER A YEAR we have tried to save a buck on Spectrum (Charter) prices, by adding Roku's. (We care for our special-needs brother, and he doesn't understand...


CHARTER SUCKS--because FOR OVER A YEAR we have tried to save a buck on Spectrum (Charter) prices, by adding Roku's. (We care for our special-needs brother, and he doesn't understand Roku's, so he has a conventional box. My wife still wants to watch some Spectrum channels as well as Roku ones.) In other rooms, we added Roku's, to watch everything else on the internet. For this entire year, Spectrum has not been able to get their app to work on Roku--leading us to assume that Spectrum is doing this to force Roku customers to dump Roku and go back to the insanely expensive cable boxes. WE HAVE TRIED EVERYTHING, but they just won't relent. CAN'T BELIEVE THERE ISN'T A CLASS ACTION SUIT--WITH ROKU JOINING IN--But Roku has no customer service to talk it over, either.

 – About 2 years ago.

"Standard Rate Increase" ?!? WHY? You're not giving more or doing better and your prices are already insane 65.99 for ONE service?! You have a monopoly on the market here in Billings,...

"Standard Rate Increase" ?!? WHY? You're not giving more or doing better and your prices are already insane 65.99 for ONE service?! You have a monopoly on the market here in Billings, MT - plain and simple. There is no "choice" for comparable network services...monopoly.

 – About 2 years ago.

Spectrum is much much worse than Brighthouse Networks ever was, at least for me. I am rated for an advertised speed of 100mbs/10mbs yet i rarely ever actually get that speed. 70% of the time I get...

Spectrum is much much worse than Brighthouse Networks ever was, at least for me. I am rated for an advertised speed of 100mbs/10mbs yet i rarely ever actually get that speed. 70% of the time I get around 10mbs/10mbs, 15% of the time 25mbs/10mbs, 10% of the time I get 50mbs/10mbs and a mere 5% I actually get 100mbs+/10mbs+. They keep sending technician after technician to try to explain away that it is in fact on their end and not the end user possessed hardware or issues at the pole. I am so sick of this useless run around with them.

 – About 2 years ago.

Brighthouse/Spectrum does, in fact, REALLY suck!! I have threatened to dump Brighthouse for months but Spectrum, since the merger, is even worse. I'm moving shortly and will NEVER accept a...

Brighthouse/Spectrum does, in fact, REALLY suck!! I have threatened to dump Brighthouse for months but Spectrum, since the merger, is even worse. I'm moving shortly and will NEVER accept a Brighthouse/Charter/TWC/Spectrum account again. TV is only fair but internet REALLY SUCKS!!

 – About 2 years ago.

Charter does suck. I have been with them since 2001 due to the monopoly in my area. Their CSR's suck, their supervisors suck, their upper management sucks including the top losers. I have...

Charter does suck. I have been with them since 2001 due to the monopoly in my area. Their CSR's suck, their supervisors suck, their upper management sucks including the top losers. I have talked to all of them over the 17 year period trying to fix various service and billing issues. This is a bait and switch company. Cannot wait for competition. I would leave them even at a higher cost. Thanks for SUCKING CHARTER SPECTRUM....whatever you change your name to!!!

 – About 2 years ago.

Well I'm trying to watch a movie, we stream all of our programming so we rely on internet service to do this, but it crashes a dozen or more times a day. It's probably due to the noise-laden...

Well I'm trying to watch a movie, we stream all of our programming so we rely on internet service to do this, but it crashes a dozen or more times a day. It's probably due to the noise-laden infrastructure out here that they never fix. Our neighbor has something pumping noise into the system so instead of fixing the problem, they instead cut off their service. What happened to sending a technician to fix the issue? Oh wait...i remember... their in house techs are about as useless as a bull with boobs. They are under trained and lazy. And why would they fix the issue when they can could continuously make money on service calls? $65 service fee because they come out do their bull crap tests (they don't even know what to look for) and of course, find nothing wrong and charge you for nothing. Then, your internet crashes yet again and you're stuck paying a bill for a service that blows and can do nothing about it because they have quite the monopoly here. I worked for them and they treat service partners as bad as their subscribers. I hate hate hate hate with the deepest parts of my soul hate this company. I wish all copper based networks were outlawed and they were all forced to convert to fiber optics. We would never again have this issue.

 – About 2 years ago.

Charter management continues to buy back stock for their board members and CEO with customer money while raising Internet prices. These fellows at Charter wrote the book on stealing. ...

Charter management continues to buy back stock for their board members and CEO with customer money while raising Internet prices. These fellows at Charter wrote the book on stealing.

 – About 2 years ago.

0 - 3 Mbit service here pretty consistently; 20-40 on a good day. Thanks for increasing my speeds for free beyond the 100 Mb service I pay for....

0 - 3 Mbit service here pretty consistently; 20-40 on a good day. Thanks for increasing my speeds for free beyond the 100 Mb service I pay for.

 – About 2 years ago.

I am trying to delete the old "road runner" account (e-mail). I was told by Spectrum support that it is impossible to do, since they have no access to the Time Warner Cable accounts. I...

I am trying to delete the old "road runner" account (e-mail). I was told by Spectrum support that it is impossible to do, since they have no access to the Time Warner Cable accounts. I don's accept this! I thought that TWC was bad...Spectrum/Charter is worse. Unfortunately, it's the only option in my area, other than satellite.

 – About 2 years ago.

My internet just came back here in Tampa, FL after being down for several night hours. This usually starts at least once a week between 10pm and 1am EST, usually for 4-8 hours at a time. Whenever we...

My internet just came back here in Tampa, FL after being down for several night hours. This usually starts at least once a week between 10pm and 1am EST, usually for 4-8 hours at a time. Whenever we call they claim it's down for maintenance. (And they claim the reason for the timing is that no one needs their service at night. Really?) In 20+ years of professional IT experience I have never heard of a major ISP actually shutting down your service on a weekly basis for maintenance (or being so naive that they think people only work during the day). Major shutdowns usually only occur once every 4-6 months! And major providers always have ways to reroute your service so it's uninterrupted during smaller "weekly" maintenance cycles. I have had AT&T, Comcast, Brighthouse, and even the "old" RoadRunner service in 8 different states and have never had this problem. Only Spectrum does this. I believe at the very least we should have a prorated bill whenever they do this if they truly believe it is a necessary "regular scheduled" thing. But that is besides the point. In these modern times several thousand customers work out of their home. And a lot of us do business 24/7 (some of us have international clients and need to be online when our client's country is open for business). We lose business, clients and contracts whenever interruption in service occurs.

 – About 2 years ago.

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar...

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar damaged as a result of TWC Charter or Spectum cable boxes. #Spectrumsucks

 – About 2 years ago.

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar...

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar damaged as a result of TWC Charter or Spectum cable boxes. #Spectrumsucks

 – About 2 years ago.

when I came back from a week of hunting and checked my e-mail it was all different.could not get into my drafts where I save stuff.The next day I went to one of spectrum's offices close by and the...

when I came back from a week of hunting and checked my e-mail it was all different.could not get into my drafts where I save stuff.The next day I went to one of spectrum's offices close by and the idiots there told me to call the usual number to get help,well what a bunch of idiots there also.Time Warner use to be a pretty good co.till spectrum/charter got in ,but back to my problem,I fixed this on my own and believe me I am not too computer literate.

 – About 2 years ago.

The one channel i always watched has been out all day! Missed my movie! Getting ready to cancel!...

The one channel i always watched has been out all day! Missed my movie! Getting ready to cancel!

 – About 2 years ago.

Worst provider ever ...

Worst provider ever

 – About 2 years ago.

Our internet goes down constantly! Today is Wednesday and we just called trying to see what’s wrong, and the stupid lady said there wasn’t an outage. When we looked on the outage map, there...

Our internet goes down constantly! Today is Wednesday and we just called trying to see what’s wrong, and the stupid lady said there wasn’t an outage. When we looked on the outage map, there clearly is outages in our area. She said the earliest appaointmwnt was Monday! That’s FIVE DAYS! In what world does it take any company that long to help you. This whole company is a joke.

 – About 2 years ago.

IM Trying to play a game on my xbox and i always get kicked out i have a 7000 latency and a 25kb download speed f%@k this...

IM Trying to play a game on my xbox and i always get kicked out i have a 7000 latency and a 25kb download speed f%@k this

 – About 2 years ago.

When Charter is paying their greedy CEO Tom Rutledge 100 million a year, which is the highest salary of any CEO in the United States, you know rates at Spectrum Cable are going to be going up....

When Charter is paying their greedy CEO Tom Rutledge 100 million a year, which is the highest salary of any CEO in the United States, you know rates at Spectrum Cable are going to be going up. Besides Rutledge their whole Board is being paid outrageous salaries. Charter's merger with TWC is one of the worst things to ever happen to the consumer in this country.

 – About 2 years ago.

I'm in Kingsport Tn. That increase in internet speed with "no cost" to us thy said is now a $5.00 increase on my internet bill (9%). So much for "no cost to us" claim. Also the...

I'm in Kingsport Tn. That increase in internet speed with "no cost" to us thy said is now a $5.00 increase on my internet bill (9%). So much for "no cost to us" claim. Also the receiver cost went up 71/2% and broadcast tv surcharge went up 12%. So my next cable bill will be $6.51 higher. So being on a fixed income there goes my monthly visit to Burger King to use my coupons.

 – About 2 years ago.

You'd think if they spent half as much on upgrades/infrastructure as they did on advertising maybe I wouldn't experience video and/or internet outage DAILY!...

You'd think if they spent half as much on upgrades/infrastructure as they did on advertising maybe I wouldn't experience video and/or internet outage DAILY!

 – About 2 years ago.

Charter Spectrum is the worst ive been getting speeds on 1.5Mbps but upload is fine. This is ridiculous....

Charter Spectrum is the worst ive been getting speeds on 1.5Mbps but upload is fine. This is ridiculous.

 – About 2 years ago.

Gotcha . . . . the people who run Spectrum show no customer satisfaction interest. Now you must order a new cable box or no service. Got the new box and hooked it up...and wala it won;t work..to fix...

Gotcha . . . . the people who run Spectrum show no customer satisfaction interest. Now you must order a new cable box or no service. Got the new box and hooked it up...and wala it won;t work..to fix the issue you can order a special fix-it person for One-Hundred bucks..and then there is no guarantee from these nice Ass-Holes it will work. There is only one TV cable here in this area ,,,,,, we are stuck ...pay or else . . . it is time to use the old solution by by passing them and buy a add-on antenna. Or you just listen to the radio. This Spectrum Company really sucks.

 – About 2 years ago.

So far most complaints are for CA. Florida should be at the top soon. Florida just got signed on to Spectrum thanks to Brighthouse sale. Brighthouse was great. Spectrum is horrible. Even paying your...

So far most complaints are for CA. Florida should be at the top soon. Florida just got signed on to Spectrum thanks to Brighthouse sale. Brighthouse was great. Spectrum is horrible. Even paying your bill is an ordeal. I tried to tell the automated operator 4 times that I want to pay my bill and finally had to get online because it could not comprehend that. I dumped cable TV since they originally quoted $90 and when they actually billed me it was $126. I still pay $70 a month for internet service that fails and stutters. If there was any other provider here I would be gone. They have rural America held hostage and we all want them gone. They have absolutely no respect for customers since they hold a monopoly which is supposedly not legal btw.

 – About 2 years ago.

Was just watching mcgregor fight and it skipped 4th rd and went to the end of the fight. WTF?! ...

Was just watching mcgregor fight and it skipped 4th rd and went to the end of the fight. WTF?!

 – About 2 years ago.

No internet for almost 48 hours here in Montana because of a cut cable and these asshats can't even provide us with an estimated time of restoration, photos, or even a simple statement? BS....

No internet for almost 48 hours here in Montana because of a cut cable and these asshats can't even provide us with an estimated time of restoration, photos, or even a simple statement? BS. Businesses are suffering, the elderly are without communication with family, ATMs won't work and the ones who work from home or do college online are shafted! Get your act together guys, this is not how to deal with a major outage. We're talking about an entire state!

 – About 2 years ago.

I’m DONE! Days of “outages” with no ETA on fixes, losing data due to signal interruptions, streaming stopping & starting, the list goes on & on. I live in a city of 70k people & because of my...

I’m DONE! Days of “outages” with no ETA on fixes, losing data due to signal interruptions, streaming stopping & starting, the list goes on & on. I live in a city of 70k people & because of my neighborhood logistics, there are no other viable options to switch. To add insult to injury, I’m constantly bombarded with boastful useless wastes of paper touting how gracious Spectrum is for doubling my speed to 200 mbs. I call BS & here’s an idea....how about focusing on keeping your internet signal up & running instead. What good does having a faster speed do for me if you can’t keep your f****ing signal connected? And yes...all my equipment is up to date. SPECTRUM....YOU SUCK!

 – About 2 years ago.

We are going to plummet your stock price charter...

We are going to plummet your stock price charter

 – About 2 years ago.

Athens, Georgia here, this is not a good company to do business with. My internet has been out all day. The money you pay them does not go back into there network, it goes in the pockets of the higher...

Athens, Georgia here, this is not a good company to do business with. My internet has been out all day. The money you pay them does not go back into there network, it goes in the pockets of the higher ups, STOP spending your money with CHARTER.

 – About 2 years ago.

Service down for 24 hours and counting!...

Service down for 24 hours and counting!

 – About 2 years ago.

Spectrum is horrible. I hope they burn. Ty. Switched my internet to Verizon. Uptime you wouldn’t believe. They are the best. ...

Spectrum is horrible. I hope they burn. Ty. Switched my internet to Verizon. Uptime you wouldn’t believe. They are the best.

 – About 2 years ago.

Must live in a good spot here in East Tennessee. Have charter phone, cable tv and internet and pay around 197.00 a month. My service never goes out unless the electricity goes off. Internet is super...

Must live in a good spot here in East Tennessee. Have charter phone, cable tv and internet and pay around 197.00 a month. My service never goes out unless the electricity goes off. Internet is super fast. My only complaint is their e-mail lets a lot of spam through.

 – About 2 years ago.

Charter is listing the fixing of its ages old system in North Carolina that it hasn’t maintained since the TWC merger as relief aid for Hurricane Florence victims. Again this CEO Rutledge of...

Charter is listing the fixing of its ages old system in North Carolina that it hasn’t maintained since the TWC merger as relief aid for Hurricane Florence victims. Again this CEO Rutledge of Charter/Spectrum proves himself as the slimiest CEO in America. Watch this CEO Rutledge add a surcharge to bills in North Carolina for storm damage when he never provided maintenance in the first place.

 – About 2 years ago.

No longer let's you use personal modem with out them knowing and have to buy what they want you to buy band one of my modems and if I remember right that's illegal internet constantly slows...

No longer let's you use personal modem with out them knowing and have to buy what they want you to buy band one of my modems and if I remember right that's illegal internet constantly slows down worst f%@king corrupt company

 – About 2 years ago.

It does suck and we work here, right in Connecticut, near HQ, in the Newtown office. They screw us too, forcing us to work overtime to band aid their aging system. They never actually fix the problem...

It does suck and we work here, right in Connecticut, near HQ, in the Newtown office. They screw us too, forcing us to work overtime to band aid their aging system. They never actually fix the problem or make it as good as Optimum. They just keep rolling trouble calls out to swap something. They expect 6 three hour jobs done in a 1.25 hour timeframe. If you think it’s bull for you try working here.

 – About 2 years ago.

It does suck and we work here. ...

It does suck and we work here.

 – About 2 years ago.

Hello everyone. This is embarrassing but I had Charter to provide internet service to my home. From the very beginning I had troubles. My service would buffer until I just cut it off out of...

Hello everyone. This is embarrassing but I had Charter to provide internet service to my home. From the very beginning I had troubles. My service would buffer until I just cut it off out of frustration. But my main problem was no service at all. I spent over $400 having a technician come and "attempt" to repair it while still paying my bill on time. I did this until I realized I was being screwed over by Charter Communications. Yes, I am an idiot for thinking Charter had my interests in mind and that an agreement we both agreed to would be upheld. This business is a criminal enterprise that will lie to you and rob you blind while smiling and assuring you everything will be repaired soon.. but it never was. So taking the next logical step, I terminated my service. Charter then sent me a bill for over $600 for maintenance costs or some crap to bleed me for more money. In a reply to this an email was sent and I declined to pay and stated my position and called them out. They retaliated and turned that fake bill over to a collection agency attempting to ruin my credit because I wouldn't allow them to rob me any longer. I then wrote another email to Charter and a phone call to the collection agency and laid it all out again how Charter are criminals and that I was owed either service or my money back plus a few choice words I won't repeat here. Eventually, after some time over a few months I was told the bill was removed from collections and they were sorry about the mistake. Lol., "sorry for the mistake?" There was no mistake, I was being railroaded and robbed. Charter Communication+Time Warner and so now Spectrum Internet will take advantage of you if possible. Don't be an idiot. Do research before you commit to this company.

 – About 2 years ago.

I have spectrum at 184.98 per month and it sucks...

I have spectrum at 184.98 per month and it sucks

 – About 2 years ago.

If you think Charter sucks as a customer you should try working there. They stiff good sales people on commission so they leave. They shaft good customer service so they leave. They hire the cheapest...

If you think Charter sucks as a customer you should try working there. They stiff good sales people on commission so they leave. They shaft good customer service so they leave. They hire the cheapest warm body they can for customer-facing positions and they get the customer service that comes from having a bunch of goons working for you.

When Charter bought out our company they told us all about how much they loved the culture of the old company. They are some sick people because they strangled every last bit of that culture out that the claimed to love.

Upper management has zero respect for employees. They bury bad news under a load of smoke and mirrors. After reading five paragraphs of an email telling us how much money employees can save by switching to Spectrum Mobile the finally told us that there is no employee discount on monthly fees or handsets.

When Tom Rutledge waddled his decrepit carcass down south and held a town hall he asked people to submit questions. Every single one of the questions he answered was a softball and he purposely weeded out tough questions he didn't want to answer. He sat there with his stupid half smile like he was doing us a favor by even entertaining the thought that he would be truthful.

Management's primary method of motivation is through fear. Gone are the small semiannual bonuses. Gone are the company Christmas and summer parties. Gone are casual weekends. They tell you that they can't motivate you in any way that costs money because it negatively impacts the stock price but then they take away things that cost nothing because f%@k you, that's why.

 – About 2 years ago.

Charter is JUNK! Everyone should BUY Disc then report them to TRUMP! Trumper can blow them out! What a joke to have to report such SHIT!...

Charter is JUNK! Everyone should BUY Disc then report them to TRUMP! Trumper can blow them out! What a joke to have to report such SHIT!

 – About 2 years ago.

I am starting a boycott on spectrum cable.....they have robbed me for over 1000 dollars this year 2018...i have jumpd thru hoops jus to get it cut off every month for 3years because they said they...

I am starting a boycott on spectrum cable.....they have robbed me for over 1000 dollars this year 2018...i have jumpd thru hoops jus to get it cut off every month for 3years because they said they couldnt match my pay date so hence leaving me i the dark for like 8 day amonth ok ........if my bill is $120 dollars a month its been 6 months this yearive paid over a thousand bucks for all types of shyt they made up and its been like this for 4 YEARS I want to show this Big multi billion tyrant that we the consumer the reason you drive you nice cars ...your big ole football stadium.....YOUR WHOLE ENTERPRISE WOULD BE WHAT WITHOUT US? NOTHING.......You would be walking down a movie isle sweeping up my popcorn...But they are taking advantage of the public....They are taking advantage of hard working middle class and poor people....look im so serious ivenever been so serious about anything in my life....if you want to help me take these guys on e-mail me....I mean a real movement...this isnt as small as you think it is ....this is bigger than me than you....its us the ones paying and getting robbed on a monthly basis...if you want resolution......I promise with numbers i can get you all resolution.....E-mail me ar robdisco82@gmail.com..

 – About 2 years ago.

get your shit together retards. I dont pay a shit ton of money so that you apes can just f%@k around....

get your shit together retards. I dont pay a shit ton of money so that you apes can just f%@k around.

 – About 2 years ago.

I just wasted half of my Saturday, to replace an Internet modem that was working to begin with with a newer modem and now I have no modem that works and I even had to go to an equipment shop and...

I just wasted half of my Saturday, to replace an Internet modem that was working to begin with with a newer modem and now I have no modem that works and I even had to go to an equipment shop and replace both modems and still nothing

 – About 2 years ago.

All and all, Charter is shit of the shit....

All and all, Charter is shit of the shit.

 – About 2 years ago.

Optimum Online goes out once every year or two. Spectrum goes out once a week (if you're lucky). I think the teens they hire are doing it on purpose as a joke. I really hope New York replaces them...

Optimum Online goes out once every year or two. Spectrum goes out once a week (if you're lucky). I think the teens they hire are doing it on purpose as a joke. I really hope New York replaces them like they said they will.

 – About 2 years ago.

Reno Spectrum Charter

watching Detroit Lions at Oakland Raiders on small screen guide, because another game is on when select and go out of guide

took three months to fix...

Reno Spectrum Charter

watching Detroit Lions at Oakland Raiders on small screen guide, because another game is on when select and go out of guide

took three months to fix internet and lasted two weeks, DSL is faster, and turned neighbors off one time while trying to fix mine

cable guy came in smelling of weed one time

know a meth head who got a job there

and on and on

 – About 2 years ago.

An investigation of Charter/Spectrum by the Former Louisiana Attorney General has been instigated to look into the questionable practices of their CEO and Board members related to that companies...

An investigation of Charter/Spectrum by the Former Louisiana Attorney General has been instigated to look into the questionable practices of their CEO and Board members related to that companies stock. Its like I've been saying all along Rutledge and those board members are just plain crooks who should be in jail.

 – About 2 years ago.

Transferred my Spectrum internet service in April when I moved from my apartment. They told me at the time I would be getting the new customer discount as a loyalty incentive. May internet bill...

Transferred my Spectrum internet service in April when I moved from my apartment. They told me at the time I would be getting the new customer discount as a loyalty incentive. May internet bill shows no reduction. After a frustrating 2 hour run around with customer support I'm told I'm an existing customer and I'm not eligible for the new customer rate no matter what the other rep said...

This morning my internet isn't working.

I call Spectrum to find out what's going on.

30 minutes later.

Tech Support: "Your account was never transfered/activated for that address. Your account shows null status. I'm not even sure how you've had internet access. Let me transfer you to billing"

30 minutes later

Billing: "I'm sorry but it seems the work order for the tranfer of service wasnt handled correctly. I can't reactivate your service. Let me transfer you to sales"

15 minutes later

Sales: "I can't transfer your old account information. I'll have to process you as a new customer. The good news is you'll get our "NEW CUSTOMER RATE" which should be less than what you were paying. Now can I just have you repeat your name and birthdate so I can start the order?"

 – About 2 years ago.

Where to start. Brighthouse was what i had here in west central fla. Spectrum bought them out. only othe (cable) is centruy link. Digtial transfer jul 30th. All hell broke loose.They fried there own...

Where to start. Brighthouse was what i had here in west central fla. Spectrum bought them out. only othe (cable) is centruy link. Digtial transfer jul 30th. All hell broke loose.They fried there own equipment (modem) I went and got a replacement Now my own router (fairly decent midrange AC compiant speed wise and guess what keeps getting looked out with my settings. works as a pass thru in only 2.4ghz. Its has %ghz. Got off with tech attitude when he noticed it was not theirs. alot of "its not us".looking up there seperate modem. Cost 45-49 bucks. Everybodys favorite land China. Do you really think a quailty dual band router. From what i read here. Satellite or maybe 2 soup cans and a string. what to do for stero sound >>> have to figure that one out. Also look at there spec pages. Wonder about only there equipment only. So maybe no more of self installation. Why . more $$$$$$. thank you

 – About 2 years ago.

charter internet makes me want to shoot myself in the head mid air while jumping off a cliff. I cant go 30 minutes without it disconnecting and ruining any tv show, video game, or movie. f%@k you...

charter internet makes me want to shoot myself in the head mid air while jumping off a cliff. I cant go 30 minutes without it disconnecting and ruining any tv show, video game, or movie. f%@k you charter

 – About 2 years ago.

Spectrum is trying to extort me into paying $5000 for installation costs on a street where both neighbors have internet and numerous Spectrum techs told me hook up is possible for free with an ok....

Spectrum is trying to extort me into paying $5000 for installation costs on a street where both neighbors have internet and numerous Spectrum techs told me hook up is possible for free with an ok. Since spectrum is a monopoly in my area they can basically leave me without internet. This is hurting my business and my spouses ability to work from home. I have been fighting with Spectrum for the last 5 months. I’ve even had Spectrum supervisors admit $5000 for 600 feet of line is egregious. Worst piece of shit corrupt company I’ve ever dealt with.

 – About 2 years ago.

The crooks at Charter/Spectrum continue their stock buyback for board members and CEO with your money. Meanwhile it ignores maintenance of its system throughout the South and Midwest. ...

The crooks at Charter/Spectrum continue their stock buyback for board members and CEO with your money. Meanwhile it ignores maintenance of its system throughout the South and Midwest.

 – About 2 years ago.

Fallon, NV

Charter advertises that there aren't service interruptions due to weather but, here, the never fully buried the lines. They're still hooked up to telephone poles and so...

Fallon, NV

Charter advertises that there aren't service interruptions due to weather but, here, the never fully buried the lines. They're still hooked up to telephone poles and so during this lovely heatwave, their equipment on the poles has been overheating. Constantly. Their service was crap before, now we pay a ridiculous amount for intermittent service. Too Hot? You won't have internet until the sun sets.

 – About 2 years ago.

Charter Routers are complete dog shit. The cable guy that installed it was mumbling about the router and how he used to love the routers and how aftermarket routers can be purchased to provide optimum...

Charter Routers are complete dog shit. The cable guy that installed it was mumbling about the router and how he used to love the routers and how aftermarket routers can be purchased to provide optimum internet coverage. All of this before he ever installed it. Suffice it to say there was no surprise that the dogshit router and the half-ass internet can't even power a Sonos, much less video streaming. I despise these bastards.

 – About 2 years ago.

Charter/Spectrum has just issued $1.5 billion in bonds, which is customer money, to buy back its own stock for CEO Rutledge and the board members. None of this money is earmarked for system...

Charter/Spectrum has just issued $1.5 billion in bonds, which is customer money, to buy back its own stock for CEO Rutledge and the board members. None of this money is earmarked for system improvements or maintenance. Meanwhile this crooked CEO Rutledge and Board are planning further rate increases to begin in January 2019. These are the biggest crooks any of us will ever see in our lifetimes.

 – About 2 years ago.

I have a cable-internet bundle. The cable is fine, but the internet is complete sh*t. It goes down at least once a night, usually two or three times and more at times. The speeds are so slow. It took...

I have a cable-internet bundle. The cable is fine, but the internet is complete sh*t. It goes down at least once a night, usually two or three times and more at times. The speeds are so slow. It took 3 minutes to download a 15mb file today. When everything works like it's supposed to (which isn't often anymore), it would take me 3 minutes to download a 2gb file.

I say anymore because these problems haven't existed forever from my experience. Everything is going downhill for the sh*tshow that is Spectrum.

 – About 2 years ago.

Absolutely the worst! How does Spectrum stay in business? Well not long with me...time to move on to another company. Screw Spectrum!...

Absolutely the worst! How does Spectrum stay in business? Well not long with me...time to move on to another company. Screw Spectrum!

 – About 2 years ago.

Charter spectrum has the big gay. Can you make ur internet better. Everytime the internet goes out I want to commit the not alive. ...

Charter spectrum has the big gay. Can you make ur internet better. Everytime the internet goes out I want to commit the not alive.

 – About 2 years ago.

BEST Deal & Competitive FiOS Internet Prices
Call 1-877-917-6371 or Order Online at www.Frontier.com !!!!!

Frontier FiOS Internet + $100 Visa Prepaid Card Only Online Offer

BEST Deal & Competitive FiOS Internet Prices
Call 1-877-917-6371 or Order Online at www.Frontier.com !!!!!

Frontier FiOS Internet + $100 Visa Prepaid Card Only Online Offer
$40 for 150 / 150 Mbps (Limited Time Offer)
$40 for 100 / 100 Mbps
$30 for 50 / 50 Mbps (Most Popular)

$65 FiOS Triple Play ($90+ Everywhere Else)

 – About 2 years ago.

Spectrum sucks. . Customer service sucks and rude. I was quoted $44.99 for internet and got charged $64.99. Switched to frontier for $25 and got amazon prime.and got 1 year free. F U spectrum. ...

Spectrum sucks. . Customer service sucks and rude. I was quoted $44.99 for internet and got charged $64.99. Switched to frontier for $25 and got amazon prime.and got 1 year free. F U spectrum.

 – About 2 years ago.

Hi,

My name is Randy and I was looking at a few different sites online and came across your site charter-sucks.com. I must say - your website is very impressive. I found your website on...

Hi,

My name is Randy and I was looking at a few different sites online and came across your site charter-sucks.com. I must say - your website is very impressive. I found your website on the first page of the Search Engine.

Have you noticed that 70 percent of visitors who leave your website will never return? In most cases, this means that 95 percent to 98 percent of your marketing efforts are going to waste, not to mention that you are losing more money in customer acquisition costs than you need to.

As a business person, the time and money you put into your marketing efforts is extremely valuable. So why let it go to waste? Our users have seen staggering improvements in conversions with insane growths of 150 percent going upwards of 785 percent. Are you ready to unlock the highest conversion revenue from each of your website visitors?

TalkWithLead is a widget which captures a website visitor’s Name, Email address and Phone Number and then calls you immediately, so that you can talk to the Lead exactly when they are live on your website — while they're hot!

Try the TalkWithLead Live Demo now to see exactly how it works. Visit: https://www.talkwithlead.com/Contents/LiveDemo.aspx

When targeting leads, speed is essential - there is a 100x decrease in Leads when a Lead is contacted within 30 minutes vs being contacted within 5 minutes.

If you would like to talk to me about this service, please give me a call. We do offer a 14 days free trial.

Thanks and Best Regards,
Randy

 – About 2 years ago.

It all sucks! Horrible programming, picture/sound (tiling, sound going in and out), too many commercials, horrible Internet service....slow, loses connection; and phone? What a joke! Mega spam, spoof,...

It all sucks! Horrible programming, picture/sound (tiling, sound going in and out), too many commercials, horrible Internet service....slow, loses connection; and phone? What a joke! Mega spam, spoof, telemarketing phone calls. Can't wait to move and be done with this crap!

 – About 2 years ago.

Unfortunately, it does not help to vent. One is forced to use Charter, based on your address.
The only thing worse than their service, is their service! It is of no use to call customer service,...

Unfortunately, it does not help to vent. One is forced to use Charter, based on your address.
The only thing worse than their service, is their service! It is of no use to call customer service, it is of no use to get a technician out. What is needed is the ability to get an alternative service, based on the level of service provided. Unfortunately, we are held captive by Charter lobbyists holding us captive. Please help!!!!!!!

 – About 2 years ago.

our internet will literally go out every 10 mins and it's always so slow. of course charter is the only internet service where i live so they dont even have to try and please us because they know...

our internet will literally go out every 10 mins and it's always so slow. of course charter is the only internet service where i live so they dont even have to try and please us because they know if we want internet they're the only option. it's horrible.

 – About 2 years ago.

if you don't like the company just cancel service lol jesus...

if you don't like the company just cancel service lol jesus

 – About 2 years ago.

So disappointed in this day and age to see such a crappy ISP. Charter hates YouTube so I end up watching vids at 1/3rd the speed that I want to watch. I guess they prefer to spend money on...

So disappointed in this day and age to see such a crappy ISP. Charter hates YouTube so I end up watching vids at 1/3rd the speed that I want to watch. I guess they prefer to spend money on themselves than on their customers. Looking forward to seeing Charter's stock drop in to the toilet.

 – About 2 years ago.

someone write a f%@king petition to shut down charter...

someone write a f%@king petition to shut down charter

 – About 2 years ago.

charter, more like sharter because they promise you can get up to 100 mega bits per second when i cant even find 3 in a 300 megabyte download. f%@k you charter, and the person who decided it was good...

charter, more like sharter because they promise you can get up to 100 mega bits per second when i cant even find 3 in a 300 megabyte download. f%@k you charter, and the person who decided it was good to give people overpriced internet that cant even download a f%@king chrome extension

 – About 2 years ago.

Charter sucks dick. 30 minutes ago the internet went down for the 18th time, and its not even lunch time yet. Charter, suck a double decker cock sandwich ...

Charter sucks dick. 30 minutes ago the internet went down for the 18th time, and its not even lunch time yet. Charter, suck a double decker cock sandwich

 – About 2 years ago.

New Super Competitive FiOS Prices
Frontier FiOS 1-877-428-1692 or Order Online at www.Frontier.com !!!!!

Frontier FiOS Internet

$30 for 50 / 50 Mbps (Most Popular)

New Super Competitive FiOS Prices
Frontier FiOS 1-877-428-1692 or Order Online at www.Frontier.com !!!!!

Frontier FiOS Internet

$30 for 50 / 50 Mbps (Most Popular)
$40 for 100 / 100 Mbps (POS charter $65+ minimum)
$40 for 150 / 150 Mbps (limited Time Offer)

 – About 2 years ago.

Charter CEO Rutledge and his gang of crooks on the board just issued $1.5 billion in bonds to buy back stock for himself and the board at your expense. Meanwhile this thief Rutledge is still claiming...

Charter CEO Rutledge and his gang of crooks on the board just issued $1.5 billion in bonds to buy back stock for himself and the board at your expense. Meanwhile this thief Rutledge is still claiming TWC/Brighthouse customers pay to little for their excellent service. Talk now is Rutledge is milking previous TWC/Brighthouse customers for every penny he can to rebuild the West Coast Operation while ignoring maintenance in most of the Midwest, South, etc. The reason for this is he plans to spin off the unmaintained areas to either ATT, Altice, or Comcast. Rutledge then walks away with a rebuilt West Coast operation now debt free by driving cable rates sky high on previous TWC/Brighthouse customers. This whilr leaving the rest of the system in shambles. Again this is the most conniving POS Con man I’ve ever seen.

 – About 2 years ago.

I was a Time Warner subscriber for many, many years. For the most part, I really had no complaints. HOWEVER, since Charter Spectrum (which should be renamed Farter Rectum) bought them out, I am over...

I was a Time Warner subscriber for many, many years. For the most part, I really had no complaints. HOWEVER, since Charter Spectrum (which should be renamed Farter Rectum) bought them out, I am over the top with complaints. Poor, let me rephrase EXTREMELY poor customer service and with an attitude to boot. Inflated pricing for what you get--I discontinued their 3-package deal (chuckle) rip-off, I mean. And just stuck with Internet Service at $65 a month GEEZ!. I tried their streaming package and was out most channels for 3 days. Seriously, where do they get their programmers from???? Really a bunch of Fumb Ducks! We have ONLY 1 cable company here, so were are basically SCREWED. "Off with their heads!"

 – About 2 years ago.

CHARTER SUCKS BIG TIME. THEY SENT A TEK WHO BROKE MY PHONE SYSTEM and now i have an intermittant beeping sound and cannot sleep.
i'm sick and old....

CHARTER SUCKS BIG TIME. THEY SENT A TEK WHO BROKE MY PHONE SYSTEM and now i have an intermittant beeping sound and cannot sleep.
i'm sick and old.

 – About 2 years ago.

10kbs wifi. 65$ a month. Welcome to charter, f%@kers....

10kbs wifi. 65$ a month. Welcome to charter, f%@kers.

 – About 2 years ago.

Can new improved e-mail get any slower....wait! Yes! Yes It Can!...

Can new improved e-mail get any slower....wait! Yes! Yes It Can!

 – About 2 years ago.

Again charter is down for the 2nd night in a row f%@k u u peace of shit...

Again charter is down for the 2nd night in a row f%@k u u peace of shit

 – About 2 years ago.

If you really loved watching long blocks of commercials.....FAKE NEWS....... constant service outages........ obtuse billing department..... then Spectrum TV is for you!
Welcome home...

If you really loved watching long blocks of commercials.....FAKE NEWS....... constant service outages........ obtuse billing department..... then Spectrum TV is for you!
Welcome home

 – About 2 years ago.

I live in NYS so I'm used to being screwed over but Spectrum is by far the master of Customer Harassment. Besides the massive price rise now I have to enter a password to use their app thru my...

I live in NYS so I'm used to being screwed over but Spectrum is by far the master of Customer Harassment. Besides the massive price rise now I have to enter a password to use their app thru my ROKU

 – About 2 years ago.

This is the second f%@king time this summer that spectrum has completely gone down for a week or longer with f%@kall to say about it publicly. f%@k these guys....

This is the second f%@king time this summer that spectrum has completely gone down for a week or longer with f%@kall to say about it publicly. f%@k these guys.

 – About 2 years ago.

Literally goes down few times a month for "maintenance" and we only get the speeds we're paying for late at night. WTF?...

Literally goes down few times a month for "maintenance" and we only get the speeds we're paying for late at night. WTF?

 – About 2 years ago.

Spectrum app down again! A daily occurrence. Had Charter when I lived in Mass. some 15 years ago and it was horrible. Told people here in FL what to expect when Charter bought out Bright House a few...

Spectrum app down again! A daily occurrence. Had Charter when I lived in Mass. some 15 years ago and it was horrible. Told people here in FL what to expect when Charter bought out Bright House a few years back. Wasn't wrong!

 – About 2 years ago.

This is the lousiest company ever invented by man. I can't even find an email address to contact a person. They want me to talk so some pre-programmed virtual assistant. I hate this company!!!...

This is the lousiest company ever invented by man. I can't even find an email address to contact a person. They want me to talk so some pre-programmed virtual assistant. I hate this company!!!

 – About 2 years ago.

yep changed my service to the NEW spectrum 100mb download, service SUCKS lost my ipv6 address?? constantly lose internet, have connection don't have connection, its like some A$$Hole knows when...

yep changed my service to the NEW spectrum 100mb download, service SUCKS lost my ipv6 address?? constantly lose internet, have connection don't have connection, its like some A$$Hole knows when I'm using internet and pings/resets me over and over,

GOD I WANT ANOTHER OPTION so I can walk, but charter knows, 'whatya going do about it'.

 – About 2 years ago.

With this ATT/Time Warner merger expect Charter/Spectrum rates to go up even more. Charter/Spectrum wants to sell because its drowning in debt and CEO Rutledge and his cronies on the board would make...

With this ATT/Time Warner merger expect Charter/Spectrum rates to go up even more. Charter/Spectrum wants to sell because its drowning in debt and CEO Rutledge and his cronies on the board would make millions on the sell. That why this corrupt bunch of shits are using this company as their own piggybank to buy back stock and resell once another merger is announced. I swear CEO Rutledge is the spawn of Satan and should be shot.

 – About 2 years ago.

Price of my internet service went up 44% a month. Is my internet speed 44% faster??? Nope. Is my wait time to talk to a representative 44% faster??? Nope. Charter’s business model is bend you...

Price of my internet service went up 44% a month. Is my internet speed 44% faster??? Nope. Is my wait time to talk to a representative 44% faster??? Nope. Charter’s business model is bend you over and have their way with you. I wish I lived somewhere that had any competition for internet service!

 – About 3 years ago.

10 days without Internet service after a storm. Others are still out two weeks later. If you drove around town you would see dozens of power company trucks but not a single Charter truck. Customer...

10 days without Internet service after a storm. Others are still out two weeks later. If you drove around town you would see dozens of power company trucks but not a single Charter truck. Customer service is useless, can't give repair estimates, can't give outage counts. All they can tell you is that "you are in an outage ares". DOH!

Charter is an unregulated monopoly and behaves like one.

 – About 3 years ago.

OMG! this is just ridiculous, and we have to pay for it!!!
...

OMG! this is just ridiculous, and we have to pay for it!!!

 – About 3 years ago.

I have business internet service with them. I also added, and paid for, a static IP address because I host a website out of my home. One day, after a scheduled maintenance window was completed, my...

I have business internet service with them. I also added, and paid for, a static IP address because I host a website out of my home. One day, after a scheduled maintenance window was completed, my internet never came up. I called and after resetting my modem and fiddling with my computer, which took almost an hour, they told me my block of IP addresses was accidentally reallocated somewhere else and they couldn't get it back. Needless to say my site was down for almost 2 days!!! When I escalated to a manager and they finally acknowledged it was their wrong-doing, they gave me a prorated credit for 2 days. A whopping $6. My website brings in more than $2000/mo in revenue and $6 is going to make up for theor incompetence???? I don't think so.

For those of you who understand networking and hosting a web site, losing an IP address suddenly is unspeakable. DNS changes could take 48 hours to propogate around the world. Until then, your site is down.

What kind of idiots do they have working there???

 – About 3 years ago.

Just cancelled Charter last week and going to try YoutubeTV or something else. Anything is better than what Charter was offering. I was paying close to $120/mo for "Expanded Basic" package....

Just cancelled Charter last week and going to try YoutubeTV or something else. Anything is better than what Charter was offering. I was paying close to $120/mo for "Expanded Basic" package. WTF!!! No premium channels!!! Are you kidding me??? The set-top box continuously had problems. For some reason, every time during sports playoffs, the picture freezes and play constantly. If I recorded the event, the freeze and play is also recorded. Had to bring it in to swap it out almost every year or so. But first I had to call Support and speak to the ridiculous auto attendant only to have to answer the same questions again after I get a live attendant.

Oh - I also have my internet through Charter. Problems not as bad but customer service is just as bad. One time, prior to calling them, I tried to reset my modem myself. I know they will ask me to leave it unplugged for a certain time so I made sure I did that first. When I called, sure enough they had me unplug the modem. When I told them I already did that, they asked how long I left it unplugged - I said about 30 seconds. Their response - "Oh, that's not long enough. You have to leave it unplugged for at least 45 seconds". Are you kidding me?!?!?

Enough said - I'm getting worked up just writing this. Charter / Spectrum is just a company with a monopoly that, hopefully, will be shut down or go bankrupt. I tell everyone to not use Charter if they can. The absolutely SUCK!!!

 – About 3 years ago.

The price of Charter/Spectrum stock continues to plummet as the debt load of this company continues to grow. Charter can’t even make the interest payments on this debt without a new round of rate...

The price of Charter/Spectrum stock continues to plummet as the debt load of this company continues to grow. Charter can’t even make the interest payments on this debt without a new round of rate hikes. Even the day traders are staying away because even they know Charter’s CEO is manipulating the stock price with buybacks. Its just a matter of time before this company collapses which is the best thing for the public.

 – About 3 years ago.

If you're home financing business with 10 employees,
you are able to move much faster, it is simply
a fact. Wells fargo dealer services sign in wells fargo online sign in wells fargo...

If you're home financing business with 10 employees,
you are able to move much faster, it is simply
a fact. Wells fargo dealer services sign in wells fargo online sign in wells fargo identity theft protection login Some banks let you improve your ATM withdrawal maximum online.
World Asset Management Inc bought a fresh position in shares of Vmware throughout the third quarter
worth about $238,000. Wells fargo login mortgage payment [url="https://loginto.us.com/"]wells fargo login[/url] wells fargo login mortgage Tran's wrenching transition from happy 10-year
veteran at Wells Fargo to self-proclaimed whistleblower began in December 2013
when he fielded a call from the couple terrified they were likely to get foreclosed out of their home.

 – About 3 years ago.

This total slime ball of a CEO Rutledge is literally giving away millions of dollars of yours and my money to get building named after him while he fleeces Charter/Spectrum customers to death. Plus he...

This total slime ball of a CEO Rutledge is literally giving away millions of dollars of yours and my money to get building named after him while he fleeces Charter/Spectrum customers to death. Plus he has the audacity to claim TWC/Brighthouse customers were underpaying for their services. This coming out of the mouth of a man who previously never turned a profit with rinky dink Charter and who led it into bankruptcy. Now with the largest corporate debt of any company in the United States, of 90 billion dollars, and the only profits coming from TWC customers he turns around and slanders them while giving away money. People this tumor of an asshole must go. The problems is he has set himself and his crooked board up with so many golden parachutes it would cripple a third of the United States to get rid of these crooks. Can we say Enron all over again.

 – About 3 years ago.

Ok guys look, this is how you get to Charter/Spectrum and make them miserable instead of those of us who they are stealing from:
Call the FCC and make complaint after complaint, have your facts...

Ok guys look, this is how you get to Charter/Spectrum and make them miserable instead of those of us who they are stealing from:
Call the FCC and make complaint after complaint, have your facts straight so you can give accurate detailed information about your situation. If you are elderly or disabled on a fixed income make sure the FCC knows your being ripped off by Charter/Spectrum and mention the idea of a class action lawsuit being a good possibility.
Call the FCC over and over and over until they don't want to hear from us anymore, this is how you fix Charter/Spectrum's little red wagon.
Jam the FCC call center with complaints about Charter/Spectrum, sooner or later something will have to be done.
I have not looked yet but if I can find information about an ongoing class action suit against Charter/Spectrum I will be sure to repost the information here for you all.
To hell with those bastards I hope they f%@king rot.

 – About 3 years ago.

Cable service in Albertville AL sucks. For the third time in four days our cable is out again. I'm sick of paying my bill on time every month yet getting shitty service. This has been going on for...

Cable service in Albertville AL sucks. For the third time in four days our cable is out again. I'm sick of paying my bill on time every month yet getting shitty service. This has been going on for three years. To hell with this company.

 – About 3 years ago.

Ok, I've felt with this shitty ass company for many years. The internet is constantly down. They send some imbecile who doesn't know what the hell he's doing most of the time and now the...

Ok, I've felt with this shitty ass company for many years. The internet is constantly down. They send some imbecile who doesn't know what the hell he's doing most of the time and now the internet is down again. The fking assholes won't send someone untill SATURDAY. IT IS THURSDAY. f%@k YOU CHARTER.

 – About 3 years ago.

Nothing to do but sleep . Charter Sucks . (don't forget to brush your teeth) (yuk , yuk) .....

Nothing to do but sleep . Charter Sucks . (don't forget to brush your teeth) (yuk , yuk) ..

 – About 3 years ago.

My movie is gone . I'm still pissed as hell . You should have listened to the girl on the phone .
Call them & let them know , what else can we do ? 1-888-438 2427 . SH$T .......

My movie is gone . I'm still pissed as hell . You should have listened to the girl on the phone .
Call them & let them know , what else can we do ? 1-888-438 2427 . SH$T ....

 – About 3 years ago.

Charter is like so , so many huge corporations : "we can get away with just about anything"...

Charter is like so , so many huge corporations : "we can get away with just about anything"

 – About 3 years ago.

Charter's tips to employees : "feel free to lie all you like to please the customers" ....

Charter's tips to employees : "feel free to lie all you like to please the customers" .

 – About 3 years ago.

What a lousy stinking rotten festering company . Who cares ? Charter/ Spectrum doesn't ....

What a lousy stinking rotten festering company . Who cares ? Charter/ Spectrum doesn't .

 – About 3 years ago.

Read about Charter / Spectrum on Google . Clearly it's not just me . I'm angry all the
money I've dropped on them and the rotten service they have spewed on me ....

Read about Charter / Spectrum on Google . Clearly it's not just me . I'm angry all the
money I've dropped on them and the rotten service they have spewed on me .

 – About 3 years ago.

The money I throw at this company IS laughable . Charter is being sued in NY for lying
in their adds about high speed internet .Phone , cable , & computer all getting worse .every
year . ...

The money I throw at this company IS laughable . Charter is being sued in NY for lying
in their adds about high speed internet .Phone , cable , & computer all getting worse .every
year .

 – About 3 years ago.

Still waiting to see what happened in the movie I was 1 hour into ," maintenance issues".
Happens almost every day , they are laughing , so call , call , call . 1-888-438-2427 .
TV...

Still waiting to see what happened in the movie I was 1 hour into ," maintenance issues".
Happens almost every day , they are laughing , so call , call , call . 1-888-438-2427 .
TV didn't stink in the 60's & 70's , now it's stinking up my whole neighborhood . Yuck .

 – About 3 years ago.

Make sure to call them as much as you can . It's the only way to let them know how you feel .
1-888-438-2427 . Call theM . Call them , Spread the word . Huge corporation , call , call , call...

Make sure to call them as much as you can . It's the only way to let them know how you feel .
1-888-438-2427 . Call theM . Call them , Spread the word . Huge corporation , call , call , call .

 – About 3 years ago.

Charter / Spectrum
service gets worse every few weeks .They can not take care of their costomers . Company is full
of sh$T . They say they care . They care only for your $$$ .Call...

Charter / Spectrum
service gets worse every few weeks .They can not take care of their costomers . Company is full
of sh$T . They say they care . They care only for your $$$ .Call every day I'm going to .

 – About 3 years ago.

I couldn’t believe it when I saw Charter/Spectrum offering better deals to illegal immigrants than existing customers especially legacy TWC customers. Plus they’re even offering these illegals...

I couldn’t believe it when I saw Charter/Spectrum offering better deals to illegal immigrants than existing customers especially legacy TWC customers. Plus they’re even offering these illegals twice the internet speed at lower prices which is pure discrimination against legal citizens of the United States.. This is simply outrageous and insulting. Charter/Spectum and that vermin CEO Rutledge need to be kicked out of this country.

 – About 3 years ago.

Below is a letter that I sent to Charter, feel free to copy & paste for your future use with this POS company.

fyi I did get a call back from them upon receipt, with the resolution you...

Below is a letter that I sent to Charter, feel free to copy & paste for your future use with this POS company.

fyi I did get a call back from them upon receipt, with the resolution you might expect from reading the threads below...NONE. Zero interest in retaining me as a customer.

I will be cutting the cord, waiting it out, and re-subscribing at their "promotional rate."



March 17, 2018


Thomas Rutledge
President & Chief Executive Officer
Charter Communications, Inc.
400 Atlantic Street
10th Floor
Stamford, CT 06901



Dear Mr. Rutledge,

I am writing to you with extreme displeasure in response to Charter’s discriminatory pricing and fraudulent marketing practices.

Due to expiration of promotional pricing rates I am now expected to pay 13.5% more for the same service level with no additional value added by Charter. Meanwhile new customers can enjoy a rate 51% less than what Charter is now asking me to pay!!!

As a P&L executive focused on Customer Retention I have never been a fan of pricing strategies that soak GM$ from your best customers. And as a loyal customer I detest it.

This is exacerbated by Charter’s duplicitous marketing that accuses it competitors of the very same “promotional pricing” schemes, clearly implying that Charter does not practice them.

Mr. Rutledge, I appreciate that you have a long history in the cable business. I recognize that you face competitive disruption of your long-entrenched business model reliant on adding subscribers. So please know that while I respect your battle, I am incredulous that Charter is so nonchalant about its existing customers and practically inviting them to cord-cut.

Clearly from your world class experience you have assembled a team that recognizes there are numerous ways to embrace your customer base while still offering incentives to retain market share. I would like to be presented one of those options to continue on with Charter.

 – About 3 years ago.

They suck because you wait EVERY TIME YOU CALKL 20 minutes they phone help are MORONS.......customer service is unknown to these assholes...

They suck because you wait EVERY TIME YOU CALKL 20 minutes they phone help are MORONS.......customer service is unknown to these assholes

 – About 3 years ago.

Charter/Spectrum is literally fleecing astronomical sums of money from its customers to buy back stock for its CEO and board members while raising the prices on its customers daily. They know the...

Charter/Spectrum is literally fleecing astronomical sums of money from its customers to buy back stock for its CEO and board members while raising the prices on its customers daily. They know the stock is so worthless and their customer service is so sorry its the only way these crooks can make millions before this company collapses is to prop up the stock. The government needs to step in immediately before a large portion of the population can't afford Internet, TV, or phone services. This is not competition it is crooks at work.

 – About 3 years ago.

This channel should be available shortly " one of their best lies....

This channel should be available shortly " one of their best lies.

 – About 3 years ago.

The guide sucks, " To be announced " is a favorite on charter cable....

The guide sucks, " To be announced " is a favorite on charter cable.

 – About 3 years ago.

Please if any one on here knows how to actually do something about this leave a post. I am very intetested in correcting their bullshit for them if they just want to keep dropping the ball. The...

Please if any one on here knows how to actually do something about this leave a post. I am very intetested in correcting their bullshit for them if they just want to keep dropping the ball. The technology IS AVAILABLE and we as a nation and WORLD deserve the right to proper internet access. We need to stop the tyranny of this 'internet PROVIDER' (SARCASM on their supposed PROVIDER 'CLAIM') before it swallows us hole!!!

 – About 3 years ago.

Out of every shitty thing they do, SCAM artists they are, WHY THE FYLING F DO THEY NOT FEEL IT IS THEIR DUTY TO LET US KNOW WHEN A SCHEDULED OUTAGE WILL HAPPEN!!!!!!!!!! THEY FING KNOW EXACTLY WHEN...

Out of every shitty thing they do, SCAM artists they are, WHY THE FYLING F DO THEY NOT FEEL IT IS THEIR DUTY TO LET US KNOW WHEN A SCHEDULED OUTAGE WILL HAPPEN!!!!!!!!!! THEY FING KNOW EXACTLY WHEN BUT DONT TELL YOU! POWER HUNGRY C U NXT TUESDAYS!!!!!! I know i only spent 6$ on a movie i WONT BE ABLE TO FINISH. BUT IT IS 6 f%@kING DOLLARS I COULD HAVE PUT IN MY GAS TANK!!!!!!! WTFFFFFFF!!!!!!!!

 – About 3 years ago.

Same crap happened to me as someone else posted on Mar 27. My rate jumped $20 to $75/mo and it took a few calls to get them to give me their advertised rate of $64.99 for the exact same F%$@kn 100/10...

Same crap happened to me as someone else posted on Mar 27. My rate jumped $20 to $75/mo and it took a few calls to get them to give me their advertised rate of $64.99 for the exact same F%$@kn 100/10 internet. They said I was not really a "Spectrum" Internet customer. WTF! My bill said Spectrum everywhere and I send my money to Spectrum, so why the hell did I have to call and ask for the "Spectrum Internet" when it's the same damn service. I bet the only thing different is a billing code. REALLY!!! No notifications or anything to let me know, "Oh hey, you're what we call a legacy BrightHouse Customer so we're now going to gouge you $75 a month without notice."

I called twice and it wasn't until the 2nd call when I asked for the real price that I got the actual advertised rate. Bunch of crooks. We all know there are some people out there getting gouged for what they deem is "legacy BHN service" just because they haven't noticed on their statement yet.

 – About 3 years ago.

Basic Cable and Internet started at $140 per month, five years ago with no introductory offer. It rose to over $160 a year by the time I cancelled Cable yesterday. The company’s unofficial motto...

Basic Cable and Internet started at $140 per month, five years ago with no introductory offer. It rose to over $160 a year by the time I cancelled Cable yesterday. The company’s unofficial motto seems to be “we’re the best so you can either pay whatever we demand or get the f%@k out”.

Back to canceling though, did Spectrum/Charter ask me what was wrong or why I wanted to cancel? Nope, first thing they did is “inform” me that my Internet rate is going to rise from 40 to 65. No “sorry we never replaced your terrible DVR that couldn’t handle looking seven days out on the guide, would skip recording shows for no reason, stopped displaying CC, and whose interface looked and functioned worse than a previous DVR from 2005.”, just “hey, you can cancel, but we’re going to stick it to you in another area.” Not to mention the first person I talked to blatantly lied when she said “we have no retention department” and then transferred me to someone who answered “I’m X, from the Retention Department.” Ironically this person showed no interest in retaining me, only again reiterating that my rate for Internet was going to increase. The first person’s department should have been named “Waste Your Time” (instead of Customer Service”) and the second should have been “Cancellations” (instead of “Retention”). This would aligned with their actual tactics.

The mobile 5G revolution can’t come fast enough to crush this company once and for all.

 – About 3 years ago.

Do not try to DVR with Roku from the Spectrum app. I bought this to DVR programs while I am at work. After 4 hours it asks if anyone is still watching. There is no way to shut this option off. The...

Do not try to DVR with Roku from the Spectrum app. I bought this to DVR programs while I am at work. After 4 hours it asks if anyone is still watching. There is no way to shut this option off. The "support tech" just kept repeating that all apps do this and there is no way to stop it. I pointed out that it is a programming choice and they chose not to allow an opt out option to upsell their own DVR service. She kept saying "I understand that you see it that way." That is service rep for you are stuck with us.

 – About 3 years ago.

I am just sick of charter! There is no other choice where I live. I pay $69 a month for just Internet. It's been down for the last two nights. If I call it takes forever and all they will do is...

I am just sick of charter! There is no other choice where I live. I pay $69 a month for just Internet. It's been down for the last two nights. If I call it takes forever and all they will do is tell me to reboot everything. Don't they know that by now we know to reboot before we make that call? Give me another option and I'll switch quick. Uuuuuugggggg

 – About 3 years ago.

had a bundle from brighthouse before the switch and dumped it for just internet and they charged be $39 and change...cut my bill by $130. after a year they increased it to $59 and change. today,...

had a bundle from brighthouse before the switch and dumped it for just internet and they charged be $39 and change...cut my bill by $130. after a year they increased it to $59 and change. today, after about six months, they say that i had an "introductory" rate and they are raising it to $79 and taxes and fees. so my rate has gone up $40 in just over a year for exactly the same service. why do they do this? because they can and they have no competition. assholes!

 – About 3 years ago.

Show more shows over and over and over again. ...

Show more shows over and over and over again.

 – About 3 years ago.

Consumer Watchdog groups are already reporting Charter can’t even make the interest payments on this humongous 90 billion dollar debt that came with the merger even with repeatedly increasing the...

Consumer Watchdog groups are already reporting Charter can’t even make the interest payments on this humongous 90 billion dollar debt that came with the merger even with repeatedly increasing the bills of TWC customers. Meanwhile Charter is doing a buyback of its own stock to inflate and conceal this. If this isn’t even worse than the Enron debacle I don’t know what is.

 – About 3 years ago.

Wow, i sure do love paying a company 60 bucks a month for internet that cant keep a stable connection for more than 15 minutes! And i really love how there are literally no other options in my f%@king...

Wow, i sure do love paying a company 60 bucks a month for internet that cant keep a stable connection for more than 15 minutes! And i really love how there are literally no other options in my f%@king area! Thanks spectrum for being the worst f%@king company on the planet

 – About 3 years ago.

I needed a place to express my disgust with charter spectrum. They are miserable and I hate them. I think government needs to take over and internet should be free. Then punish charter somehow...

I needed a place to express my disgust with charter spectrum. They are miserable and I hate them. I think government needs to take over and internet should be free. Then punish charter somehow for being horrible at everything.

 – About 3 years ago.

Spectrum has turned what should be a pleasurable thing, watching TV, into a nightmare.

Somehow they manage to turn my $12 Starter TV into more than $60 a month after all the BS fees are...

Spectrum has turned what should be a pleasurable thing, watching TV, into a nightmare.

Somehow they manage to turn my $12 Starter TV into more than $60 a month after all the BS fees are added in. $8.95 for "broadcast TV surcharge"? GTFO of here with that BS. Starter TV IS the broadcast TV networks! Geez, talk about double billing.

And they charge $3.75 a month for "The Guide" -- for every TV! That's more than $10 a month for me. I called and said I don't want it. They said it's not optional.

Don't even get me started on the pathetic Internet speed!

WORST COMPANY OF ALL TIME!!!!

 – About 3 years ago.

charter has gay...

charter has gay

 – About 3 years ago.

charter is like aids, it doesn't discriminate. ...

charter is like aids, it doesn't discriminate.

 – About 3 years ago.

They own the rights to where I live, so I'm limited to only them and another company. Why can't I get the decent company in town, but ohhh wait sike they can't give us internet here...

They own the rights to where I live, so I'm limited to only them and another company. Why can't I get the decent company in town, but ohhh wait sike they can't give us internet here because Charter owns the place!

 – About 3 years ago.

They just suck...

They just suck

 – About 3 years ago.

My friend can't even play Fortnite on Charter....

My friend can't even play Fortnite on Charter.

 – About 3 years ago.

I am currently at .5 dowload speed......

I am currently at .5 dowload speed...

 – About 3 years ago.

They literally can just give you higher speeds just by calling, they're capping us in plain sight!...

They literally can just give you higher speeds just by calling, they're capping us in plain sight!

 – About 3 years ago.

Wow, worst cable company I've ever dealt with, and I've had several throughout the years in multiple cities. This company truly takes the cake, they absolutely dgaf about customer service in...

Wow, worst cable company I've ever dealt with, and I've had several throughout the years in multiple cities. This company truly takes the cake, they absolutely dgaf about customer service in any way shape or form, and it's not just dealing with a few bad apples, it seems to be COMPANY POLICY. Not only do they participate in deceptive advertising, (while accusing their competitors of doing the same) they only care about the revenue they bring in through their monopoly. Of course there are streaming options these days that are much cheaper, but guess what..you ll still have to get your broadband internet through the cable company if you want decent speeds, but they not only overpriced for that, they throttle the speeds for "cord cutters", and they've been doing it before the cartel in Congress recently voted to make it legal (abolishing net neutrality)

I honestly don't know who to blame, but I'm not sure even Russia or China (who still control media at the central government level) have zero competition when it comes to internet service providers. Guess we can't blame Charter for behaving like the mafia if the federal government and individual cities allow them to operate that way. I'd love to have a business that was a virtual monopoly that could never be truly cut off from the gravy train...Even if you don't care about watching tv, everyone needs internet these days, and satellite/4G cellular aren't good alternatives to cable. I wish Google had carried out their plan of laying fiber everywhere, at least cable companies would have one competitor.

Don't get me wrong, I don't hate all cable companies...just Charter Spectrum. If you have Suddenlink in your area, you're lucky (that's the best I've had)..and no matter how bad it may seem to you, there are worse...much worse. I'm not even going to detail the issues I've had with Charter Spectrum and the arrogance I've experienced, it will just make me angry all over again. On the plus side, their individual installers (likely contractors) are nice, respectful and competent, it's just that you see them far too often for issues that other cable companies can either walk the user through or fix remotely.

 – About 3 years ago.

Spectrum app totally sucks. I have it on my Samsung phone and iPad, and can verify it sucks the same on android and iOS. You can watch live TV on it but the record feature to home DVR is. joke. I...

Spectrum app totally sucks. I have it on my Samsung phone and iPad, and can verify it sucks the same on android and iOS. You can watch live TV on it but the record feature to home DVR is. joke. I called tech support and there answer was we have not implemented that feature. I told her then why the heck is the record button on the app and why does it say confirmed when I set a recording even though nothing records. She could not answer my question. What a joke! Spectrum is 15 years behind Direct TV.

 – About 3 years ago.

So the Spectrum Guide on my computer is dead in the water. Who woulda thunk it? Spectrum Sucks....

So the Spectrum Guide on my computer is dead in the water. Who woulda thunk it? Spectrum Sucks.

 – About 3 years ago.

If you live in DFW, DON'T get Charter Spectrum! I had Xfinity in Atlanta and it was LIGHT YEARS ahead of what you will get with Charter-Spectrum in DFW for the same price. LIGHT. YEARS. I...

If you live in DFW, DON'T get Charter Spectrum! I had Xfinity in Atlanta and it was LIGHT YEARS ahead of what you will get with Charter-Spectrum in DFW for the same price. LIGHT. YEARS. I didn't get channels I ordered here. The tech refused to set up my router in the right room for it. The app BLOWS! It is ALWAYS freezing up, whether on WiFi or LTE. OnDemand is anything but that. With Xfinity, once a show aired, you could watch it onDemand ANYTIME. That's what onDemand means. If a movie was offered on a premium channel, it was offered ALL THE TIME. OnDemand means when I demand it, not "at the provider's leisure." Not the case with Charter. You either have to be there when it airs, or you have to record it. With Xfinity, when you recorded something, you could turn your box off and it would still record to your account. If you turn your box off with Charter while a show is recording, it's like you never set to record at all. The User Interface with Xfinity was clean and easy to use. I have had Charter for over 3 months and STILL haven't figured out the remote or on-screen UI. I'm a millennial, so these things come naturally to me, but I'm an adult now and don't have entire weekends to delve into the intricacies of a crappy remote or UI that has more buttons and non-intuitive selections on it than my father's airplane. To pay for Charter is like settling for gas station coffee at the "convenience" store because you didn't know you could buy drip coffee for the same price at the Starbucks around the corner. DONT DO IT! Demand better! They can offer it, but they refuse to because they want to suck as much money out of you now so that when they DO finally upgrade, then you'll be like "wow, this is awesome! Sure I'll pay EVEN MORE NOW!" Screw you Charter! I DO KNOW BETTER! And now, so does everyone else!

 – About 3 years ago.

I had TV and internet with Charter-Spectrum and kept getting price hikes without notice. I called to cancel TV and had to tell the operator about three times I wasn't interested in her arguments...

I had TV and internet with Charter-Spectrum and kept getting price hikes without notice. I called to cancel TV and had to tell the operator about three times I wasn't interested in her arguments for keeping it. It got to the point I actually had to yell, "Just cancel the TV!" I was planning on keeping their internet but after that phone call I decided to cut that off, too.

 – About 3 years ago.

After rate hike in February another one for March from Spectrum. That Charter/Spectrum CEO Rutledge is the greediest man on the planet. I wish the most painful death imaginable on him and hope it...

After rate hike in February another one for March from Spectrum. That Charter/Spectrum CEO Rutledge is the greediest man on the planet. I wish the most painful death imaginable on him and hope it comes soon so that outrageous. golden parachute of his is never paid.

 – About 3 years ago.

I have had the courtesy of intermittent internet service for two nights in a row now, and meanwhile it seems that internet outages occur with Charter every time a bird shits on one of its towers, at...

I have had the courtesy of intermittent internet service for two nights in a row now, and meanwhile it seems that internet outages occur with Charter every time a bird shits on one of its towers, at least once every few weeks! I don't know much about internet technology, no more than I understand how electricity works when turning on a light switch, but I suspect there to be a capacity problem or an infrastructure so outdated that it constantly breaks down! Either way, this situation is not good for customers, and I would gladly pay tens of dollars more per month just to avoid the inconvenience if it would help guarantee uninterrupted service. But management has its head up its ass and can't even do a mediocre job for its subscribers - all they are concerned about is meeting profitability goals, and if that means shaving a few dollars off required maintenance, then so be it! What these dumb f%@kers don't realize is that honesty is the best policy, and therefore they would have much better credibility if they simply allowed their customers to know that rates need to increase to facilitate top service. Who wouldn't pay $15 or $20 per month more for that? It's f%@king peanuts, but all these f%@kers can do is pick peanuts from their ass while sustaining the same shitty quality of service they expect customers to passively accept! f%@k you Charter Communications - I'm cancelling my subscription tomorrow!

 – About 3 years ago.

Never fails spectrum crashes. NBC (only, all other station fine) went down last night 5 minutes into The Voice new season (2 hours). Was out for the whole show plus some. Called and after 15 minute of...

Never fails spectrum crashes. NBC (only, all other station fine) went down last night 5 minutes into The Voice new season (2 hours). Was out for the whole show plus some. Called and after 15 minute of messing with customer service the guy figures out they have numerous calls on an outage. Next night The Voice (1 hour) does the exact same thing 1/2 hour into the show. Total freeze NBC only!

 – About 3 years ago.

Never thought there could be a worse service than Time Warner, then....we got Spectum. Pitiful service. ...

Never thought there could be a worse service than Time Warner, then....we got Spectum. Pitiful service.

 – About 3 years ago.

I am so over Charter cable!!! Tired of returning boxes every week, works a few days then back again! Works, then leave house for 3 hours, come back... No picture again. Haven't had on demand since...

I am so over Charter cable!!! Tired of returning boxes every week, works a few days then back again! Works, then leave house for 3 hours, come back... No picture again. Haven't had on demand since the first week of January. was told to keep trying because of high traffic volume... Really???? Never had that issue before. Have had Charter for 8 years with only little minor issues with easy fixes. Now nothing works for more than two to three days at a time. CHARTER SPECTRUM YOU SUCK!!! GOING TO DISH!!!!

 – About 3 years ago.

DFW, TX

I had Time Warner Internet for many years with NO problems of any kind. I was even able to get cut rate deals when I needed them, because I lost my job or had my hours cut, so I...

DFW, TX

I had Time Warner Internet for many years with NO problems of any kind. I was even able to get cut rate deals when I needed them, because I lost my job or had my hours cut, so I didn't have to cancel my internet service.

When Charter took over and created Spectrum instead of TWC, they went UP on my bill WITHOUT notifying me. Since they took over, they have gone up on my bill THREE TIMES!!!! And thats in a two year time period!

I called Charter last month to see if I could get a cheaper deal, since I found one Charter special online that was $20 less a month than what I'm paying. I called them and they said I COULD get that special, so I told them I wanted it.

Now my bill has come and my bill has GONE UP AGAIN!!!! It didn't go DOWN, it went UP! So I call their "customer service" which is a joke, and was told I am NOT able to get that internet special I was told I WAS able to get when I called last month!

LIARS!!! CHEATS!!!! CORRUPT!!!! UNETHICAL!!!!
UNPROFESSIONAL!!!!!

Apparently new people can get this shit for $30 a month, but LONG TIME, ON TIME paying customers get NOTHING!!!!!

Worthless, useless, and CORRUPT!!!!!

NEVER DO BUSINESS WITH THESE LIARS!!!!

 – About 3 years ago.

I would say that 90% of spectrum tech support workers are stupid....

I would say that 90% of spectrum tech support workers are stupid.

 – About 3 years ago.

First the last 30 minutes of the Super Bowl, now the last 45 laps of the Daytona 500. The signal keeps buffering or reloading on the spectrum app. This is getting real old Charter. I think a dish is...

First the last 30 minutes of the Super Bowl, now the last 45 laps of the Daytona 500. The signal keeps buffering or reloading on the spectrum app. This is getting real old Charter. I think a dish is in my future.