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Charter® Communications Sucks!

@WeHateCharter
Frustrated with Charter® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 4,910 people in a public venting!
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Founded
1993
Address
400 Atlantic Street, Stamford CT 06901
President and Chief Executive Officer
Thomas M. Rutledge
Total Compensation (2016)
$98.5m (SEC DEF 14A Filing)

 – About 1 Week ago.

So I play a game called Cookie Run on my IPad and for those of you who don't know, there's a currency called diamonds. These diamonds are either bought or obtained once a week depending on how...

So I play a game called Cookie Run on my IPad and for those of you who don't know, there's a currency called diamonds. These diamonds are either bought or obtained once a week depending on how well you did in something called breakout which is basically relay.
I was gonna get 2,000 diamonds and the added bonus of a Thundersnow Yeti (a Legendary Level partner that will destroy obstacles and give your runner more points).
I tried to take it but charter decided to stick a thumb up it's own asshole and start f%@king up.
It caused a glitch in the game that cost me my breakout reward...
f%@k you, Charter...

 – About 1 Week ago.

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 – About 1 Week ago.

They raise your bill every month for no real reason and wait for you to call. This business need to be deregulated. 18-25 minute wait just to talk to someone. I have tried three time to get some one...

They raise your bill every month for no real reason and wait for you to call. This business need to be deregulated. 18-25 minute wait just to talk to someone. I have tried three time to get some one on the phone. WORST company I have EVER work with!!!!!!!!!!!!! Bill goes up about 10 ever other month they SUCK. Bad bad company... I will find another option BY BY Charter I hope you go out of business you wont be missed

 – About 1 Week ago.

I just negotiated a new price on March 30th, 2019. Now it's November and our price jumped $10.00. The government should have never let these companies merge together. They have created a...

I just negotiated a new price on March 30th, 2019. Now it's November and our price jumped $10.00. The government should have never let these companies merge together. They have created a monopolistic monster that needs to be destroyed. On top of that, our service sucks. They've come to fix our slow, lagging, stuttering, freezing, unreliable cable TV signal 2 or 3 times in the last few years and it just keeps getting worse. The boxes freeze up constantly. I'm done with this company. They don't believe in rewarding customer loyalty and are just plain greedy!

 – About 2 weeks ago.

Well its not even the end of year and Spectrum is raising the prices on all their packages, equipment fees, and that legendary broadcast TV surcharge they claim is not a rate increase when it is. The...

Well its not even the end of year and Spectrum is raising the prices on all their packages, equipment fees, and that legendary broadcast TV surcharge they claim is not a rate increase when it is. The one thing I've learned about Charter/Spectrum is trust no one at that company. They're just plain thieves.

 – About 3 weeks ago.

Charter should be half-price in Tahoe because internet only works half the time. What a joke. Don't offer a service if you can't follow through. ...

Charter should be half-price in Tahoe because internet only works half the time. What a joke. Don't offer a service if you can't follow through.

 – About 3 weeks ago.

Tried to switch to the 400mbps plan, a higher priced plan - already have the new modem.
Rep says they must charge $50 to change my plan.
To give them more money each month, they will...

Tried to switch to the 400mbps plan, a higher priced plan - already have the new modem.
Rep says they must charge $50 to change my plan.
To give them more money each month, they will charge you a fee.
Sound like they don't want anyone to bump up their plan.

 – About 3 weeks ago.

Charter says "we upgraded our lines."
Service actually gets worse and they raise the rates AGAIN.

Connection drops 4-6 times per week with no help from store, robots or...

Charter says "we upgraded our lines."
Service actually gets worse and they raise the rates AGAIN.

Connection drops 4-6 times per week with no help from store, robots or representative.
Have to call-in and get them to reset the connection because even the reps don't think of it.

 – About 4 weeks ago.

So it is not just me, lose my connection 5 to 20 times a day. Never thought I would miss FIOS do much. 8 years or so and can only think of 1 time i lost service....

So it is not just me, lose my connection 5 to 20 times a day. Never thought I would miss FIOS do much. 8 years or so and can only think of 1 time i lost service.

 – About 1 Month ago.

Hello charter-sucks.com,

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Hello charter-sucks.com,

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 – About 1 Month ago.

This is f%@king laggy and stipid...

This is f%@king laggy and stipid

 – About 2 months ago.

Outlook fails to update email headers on one Charter account. I called support, they say it's a Microsoft problem. I say, that doesn't make sense. What does MS have to do with it. She says,...

Outlook fails to update email headers on one Charter account. I called support, they say it's a Microsoft problem. I say, that doesn't make sense. What does MS have to do with it. She says, that's where you email server is when using Outlook. I again say, that doesn't make sense (mind you, I'm in IT). When you pay your support minimum wage, you don't get the best support Charter. What's even more funny, there are a lot of postings about this issue with Charter but not a single mention of it on their support site.

 – About 2 months ago.

Charter is a piece of shit on demand never f%@king works hell any of the service f%@king works ...

Charter is a piece of shit on demand never f%@king works hell any of the service f%@king works

 – About 2 months ago.

Spectrum trapped its customers. Its CEO Tom Rutledge is such a blood sucker. Spectrum company culture is so low and mean to customers. ...

Spectrum trapped its customers. Its CEO Tom Rutledge is such a blood sucker. Spectrum company culture is so low and mean to customers.

 – About 2 months ago.

I canceled my dealings with charter / spectrum in October 2018 they refused to close the account until I had spoken with an account recovery specialist. Nice way of saying they wanted to keep the...

I canceled my dealings with charter / spectrum in October 2018 they refused to close the account until I had spoken with an account recovery specialist. Nice way of saying they wanted to keep the clock ticking and collecting money even after I told him to call off and cry. They ran the bill to the point of $175 and my response was We have no contract and you can’t continue to say I owe you money after the account is closed yet three months later that’s what they were saying so based on their bullshit and my statement of you can’t charge me when the account was closed so my credit takes the hit and this is their sorry ass way of saying who gets the last laughThis is nothing short of corporate screw you to America.

 – About 2 months ago.

Fox News Ch 28 seems to buffer out within 3 minutes of channel selection
switch to CNN / MSNBC no issues/ Fox Business Ch 124 no issues so far

Live in Longwood Fl, anyone else have...

Fox News Ch 28 seems to buffer out within 3 minutes of channel selection
switch to CNN / MSNBC no issues/ Fox Business Ch 124 no issues so far

Live in Longwood Fl, anyone else have or experience this problem
Just bought 2 new Samsung Q800 Series Smart 4 K and did not have with
previous sets

BTW, Just upped service to 100 MBS vs 60 and still having these issues
9-14-2019

 – About 2 months ago.

Internet keeps dropping, called support countless times. So tired of this crap service!...

Internet keeps dropping, called support countless times. So tired of this crap service!

 – About 2 months ago.

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 – About 2 months ago.

https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html This is from a former sales rep at the company. ...

https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html This is from a former sales rep at the company.

 – About 2 months ago.

I am a former rep of this company. This is why this company sucks! https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html...

I am a former rep of this company. This is why this company sucks! https://settingthetruthfulexpectation.blogspot.com/2019/09/spectrum-tv-internet-and-phone-sucks.html

 – About 3 months ago.

Charter/Spectrum stock prices tumbling as investors realize greedy CEO Rutledge of that company has leveraged cheap Chinese junk as the mainstay for equipment for Spectrum customers. Oh, well since...

Charter/Spectrum stock prices tumbling as investors realize greedy CEO Rutledge of that company has leveraged cheap Chinese junk as the mainstay for equipment for Spectrum customers. Oh, well since when has Mr. Greedy never failed to raise prices on Spectrum customers to boost that worthless stock.

 – About 3 months ago.

Are you kidding me!? Charter internet went down again! and again... and again....

Are you kidding me!? Charter internet went down again! and again... and again.

 – About 3 months ago.

Missing channels too often and then you wait more than a half hour to get help. Suck more than ever!...

Missing channels too often and then you wait more than a half hour to get help. Suck more than ever!

 – About 3 months ago.

Ditching Charter after 18 years. Last month they changed my due date for billing. Now my due date is BEFORE I get paid and have the ability to pay it. This includes the supposed 9 day grace period. So...

Ditching Charter after 18 years. Last month they changed my due date for billing. Now my due date is BEFORE I get paid and have the ability to pay it. This includes the supposed 9 day grace period. So if I pay on the 1st of the month by the time they get it is already late and I get assessed a late fee every month. I have been with them for almost 20 years. Never been late, never missed a payment. The old due date was working fine and I had an excellent payment history with them, but someone in corporate decided it would be a good idea to have a rigid billing system that won't allow for customer convenience. I am on a fixed government income, I get paid once a month. How am I supposed to pay a bill before I get paid? Customer service was sympathetic enough, but completely unable to help saying that they don't have the ability to adjust due dates back to before the change. Reminds me of the Banks before 2008 when they were making money hand over fist on late fees by rigging the system and trying to ensure customers paid late, that is until congress stepped in and forced them to stop!!!! Charter SUCKS!!!!! They are greedy bastards!!!! Corporate greed at its finest.

 – About 4 months ago.

cant go to my email account they try to make me prove im not a robutt by looking at pic of cars- redlights-and all kind of things charter SUCKS BIGTIME....

cant go to my email account they try to make me prove im not a robutt by looking at pic of cars- redlights-and all kind of things charter SUCKS BIGTIME.

 – About 4 months ago.

Just got off the phone with a Charter/Spectrum rep and another round of ‘I understand’ and ‘I’m sorry’, but they don’t and they’re not.
I’m waiting for the call back so I can...

Just got off the phone with a Charter/Spectrum rep and another round of ‘I understand’ and ‘I’m sorry’, but they don’t and they’re not.
I’m waiting for the call back so I can provide feedback on their ‘service’. I bet they don’t call me! They don’t want to give me a chance to let them know how angry I feel.
Earlier this month the cable went out and we decided against fixing it (probably the Spectrum owned splitter in the attic, again.). We decided to cancel instead and save a bit of money.
Rep at the store handled everything just fine, gave me the new price and told me I might have to deal with Cust Svc if my bill is wrong.

I auto paid the bill, on time, as usual with the new rate, but my account indicated I still owed a remaining balance, ie the remainder of the monthly bill for service I never got. Service was disconnected within 24 hours so not even Cable on tv would work.
I was never told that or I would have kept the service until the end of the month (3 weeks).
... and just co-incidentally they switched to a subscription service the week before and no longer pro-rate their services.
I have Cancer and recently broke my wrist, so money is tight, and I explained this to the reps.
Their false concern is contemptible!
They kept repeating that they were only subscription service and don’t pro-rate prorate refunds.Over and over again! I spoke to supposed supervisor who gave me the same company line. I wonder how much longer they’ll be working for Charter.
Too bad the rep who cancelled my cable and took the equipment never bothered to mention that. It’s probably because the internal communication are so bad.
I used to work for these scumbags. It gave me high blood pressure and digestive problems as well as anxiety, and I gained 40 lbs. I finally quit because I couldn’t deal with their version of customer service.., and the many, many angry customers who complained on almost every call.
Previous service jobs instilled in me the ideal of serving the customer and solving problems to the customers satisfaction, not adding to their unhappiness and frustration.
But this job was to hold back the tide of customer complaints. We had to bill customers every time we ‘rolled a truck’ so invalids who couldn’t get to a store to swap a bad modem were billed to have a tech deliver and install one ( wait, isn’t that their job? apparently not).
The call center goes thru so many reps, it’s obvious why they’re always advertising for help.
.., and for the cancer surgery and treatment, well they always claim best in class benefits, so the medical would be covered, but since I hadn’t worked their for quite a year I wasn’t eligible for disability leave so I would lose my job... and my benefits.
‘So sorry’, they say, ‘I understand’ It’s like a mantra. Except they aren’t and they don’t...
But Karma, never forgets,..

 – About 4 months ago.

I have been on phone with charter for 2 hours every night for 1 week. I transferred my service which one of my boxes doesnt work and they bounce me around from dept to dept. Then when i asked for a...

I have been on phone with charter for 2 hours every night for 1 week. I transferred my service which one of my boxes doesnt work and they bounce me around from dept to dept. Then when i asked for a credit they tell me my 2 hours a night for 7 days is worth $20 and they are beiing generous cause it should only be 10. I hate Charter!

 – About 4 months ago.

Internet from Spectrum is so ridiculously unreliable and they just can't be assed about it. They don't even understand the problem usually "your speed isn't right?", no jackass, my...

Internet from Spectrum is so ridiculously unreliable and they just can't be assed about it. They don't even understand the problem usually "your speed isn't right?", no jackass, my speed drops to 0 a dozen times a day because your service cuts out.

They send a tech, tech might replace line, tech will probably replace modem, nothing will actually change. They charge $70+/month for this.

They tried blaming my equipment, so I showed them the logs from their own modem where it was clear it was losing signal. They replaced the modem with a model where I can't access the logs.

They will be the first against the wall when the revolution comes. I wouldn't piss on them if they were on fire.

 – About 4 months ago.

The worst thing about charter is, (and this happens to everyone nd few people notice) they bill you a month in advance. But when you disconnect they do not reimburse you for that month. So they are...

The worst thing about charter is, (and this happens to everyone nd few people notice) they bill you a month in advance. But when you disconnect they do not reimburse you for that month. So they are ripping everyone off. Just try to get out of paying in advance or getting that money back. NO WAY THEY WILL NOT REFUND YOU AND TWICE THEY HAVE CHARGED MY FOR EQUIPMENT I RETURNED AND NOW MY CREDIT SHOT BECAUSE ITS IN COLLECTION BECAUSE I REFUSE TO PAY FOR IT. Thats the thanks I got for being a loyal customer F%#k you CHARTER THIEF.

 – About 4 months ago.

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I...

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I could send smoke signals in a hurricane and have more success than with charter. It isn't like it's down 24-7, but like at least once a day I go through a period of about an hour where the service is up, and down, and up and down. The techs have been out to this house (as well as my last address) several times and each time the tech "finds" something wrong. Why didn't the last guy find that?!?! Then they blame it on my router. So I go buy a super-duper router. Guess what? Still have the problem so they say well you can rent one of our routers. Why would that make a difference? Do you have your modem engineered to NOT work with the industry's leading technology? I dropped their cable service but am still dependent on their crappy internet service to stream. If there was another choice in my smaller town, I would switch immediately!!!!

 – About 4 months ago.

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I...

OMG this is so funny..Ii have been thinking about starting a website with this exact name!!! Charter has all these gd commercials spouting off about how reliable they are, but I swear sometimes I could send smoke signals in a hurricane and have more success than with charter. It isn't like it's down 24-7, but like at lease once a day I go through a period of about an hour where the service is up, and down, and up and down. The techs have been out to this house (as well as my last address) several times and each time the tech "finds" something wrong. Why didn't the last guy find that?!?! Then they blame it on my router. So I go buy a super-duper router. Guess what? Still have the problem so they say well you can rent one of our routers. Why would that make a difference? Do you have your modem engineered to NOT work with the industry's leading technology? I dropped their cable service but am still dependent on their crappy internet service to stream. If there was another choice in my smaller town, I would switch immediately!!!!

 – About 4 months ago.

In Stoughton it’s slow af right now, and it’s Russian roulette when I go and use it from day to day on how crapply slow it is but it’s never good...

In Stoughton it’s slow af right now, and it’s Russian roulette when I go and use it from day to day on how crapply slow it is but it’s never good

 – About 4 months ago.

pay a premium fee for channels that don't even show up. It's like watching a movie on a 1995 computer...f%@k you....

pay a premium fee for channels that don't even show up. It's like watching a movie on a 1995 computer...f%@k you.

 – About 5 months ago.

Cool I just got out of the hospital for a week and have a ton of work to catch up on,,,I have to emphasize I have an incredibly optimized and top end pc and the internet speeds I'm getting right...

Cool I just got out of the hospital for a week and have a ton of work to catch up on,,,I have to emphasize I have an incredibly optimized and top end pc and the internet speeds I'm getting right now are reminding me of dial up. Wild that I pay almost 80 dollars a month to star at slow loading circles for hours on end

 – About 5 months ago.

Ever since we switched from Charter to “Charter Spectrum” this service sucks. We are looking for other services as I type this. ...

Ever since we switched from Charter to “Charter Spectrum” this service sucks. We are looking for other services as I type this.

 – About 5 months ago.

Once again phone and internet are out overnight, they LIE about it not being a planned outage. f%@k charter and the shitbags that work there....

Once again phone and internet are out overnight, they LIE about it not being a planned outage. f%@k charter and the shitbags that work there.

 – About 5 months ago.

I apparently have "high speed" internet from Charter yet I cannot use my laptop (surfing), TV (Hulu) and desktop (gaming) at the same time without major lagging. I even get lagging on my TV...

I apparently have "high speed" internet from Charter yet I cannot use my laptop (surfing), TV (Hulu) and desktop (gaming) at the same time without major lagging. I even get lagging on my TV when that is the only thing we are using. They say they can send someone out to take a look at things but if they don't find anything, I would be charged for the service call. You know they would say they didn't find anything. Unfortunately we don't have any other provider to choose from except AT&T and I have heard worse stories about them.

 – About 5 months ago.

They have been blocking customers whom use spectrum internet, from accessing Netflix and Sling...

They have been blocking customers whom use spectrum internet, from accessing Netflix and Sling

 – About 5 months ago.

The one thing that they have going for them in my book is their home phone. But we get a thousand calls a day from scammers. Their robo dialer block feature is not enough. Their Accepted Callers list...

The one thing that they have going for them in my book is their home phone. But we get a thousand calls a day from scammers. Their robo dialer block feature is not enough. Their Accepted Callers list actually works great but it is limited to 30 or so accepted numbers. With three people in one house hold that is not enough for us. I called and asked if they would be willing to make the list longer. Said they would "pass on the idea. So far a no go on that. I guess adding text numbers to a list file is so huge their servers can't handle the enormous space it would take to make the list longer. Otherwise we are pleased with the service. Except what they charge if you just want your local channels and nothing more. Talk about high priced!

 – About 5 months ago.

I paid by check, looked online 1 day before due date and payment wasn't posted. So i placed phone payment by credit card and told them i was placing a stop payment on the lost check and the check...

I paid by check, looked online 1 day before due date and payment wasn't posted. So i placed phone payment by credit card and told them i was placing a stop payment on the lost check and the check mber. Ive had to do this twice. They have now restricted my account from accepting check payments because of returned checks. I filed a request of removal, citing the circumstances and it was denied with no other recourse and no other person or department i can contact. I only found out about the restriction when they returned my check uncashed...after the due date.

 – About 6 months ago.

I'm here because once again Charter has crappy service. Super expensive too. Sounds like a lose-lose to me....

I'm here because once again Charter has crappy service. Super expensive too. Sounds like a lose-lose to me.

 – About 6 months ago.

None of the WiFi/Router that I bring on my own to spectrum internet work properly. Called and ask what it would cost to rent one they own! $15 dollars a month!!! 😂😂 what a joke. ...

None of the WiFi/Router that I bring on my own to spectrum internet work properly. Called and ask what it would cost to rent one they own! $15 dollars a month!!! 😂😂 what a joke.

 – About 6 months ago.

So tired of service being out or down or some other b.s reason for having no service. For what you pay per mo. you shouldn't ever be without service unless there is a Zombi Apocalypse. I've...

So tired of service being out or down or some other b.s reason for having no service. For what you pay per mo. you shouldn't ever be without service unless there is a Zombi Apocalypse. I've thought of trying to do a work at home program but there is no way with this company. You'd never be able to make dime. So frustrating.

 – About 6 months ago.

THESE PEOPLE'S SERVICE SUCKS ROYAL DICK...

THESE PEOPLE'S SERVICE SUCKS ROYAL DICK

 – About 7 months ago.

I second that emotion. Sent a letter to corporate (Spectrum) in St. Louis 6 weeks ago with no response. Sent registered letter to Charter in Stamford CT that was received 4/15. Still no response. They...

I second that emotion. Sent a letter to corporate (Spectrum) in St. Louis 6 weeks ago with no response. Sent registered letter to Charter in Stamford CT that was received 4/15. Still no response. They definitely need some competition.

 – About 7 months ago.

I wish the CEO could make more money. ...

I wish the CEO could make more money.

 – About 7 months ago.

Charter Communications or Spectrum Reach treats all employees like a number and not people. The careless approach by this new owner ship (before Time warner Cable) is built exclusively for Management...

Charter Communications or Spectrum Reach treats all employees like a number and not people. The careless approach by this new owner ship (before Time warner Cable) is built exclusively for Management or corporate positions to excel. Another funny point! A billion dollar company who pays the CEO millions of dollars yet can’t share the pie with lower level employees. It’s always not in the budget!

 – About 8 months ago.

Internet down since 11 am and no estimate of when it will be back.
Washington, MO....

Internet down since 11 am and no estimate of when it will be back.
Washington, MO.

 – About 8 months ago.

Our internet service has been spotty lately with varying speeds and today it went down completely and they said it is a damaged fiber optic cable, but its been over 9 hours and nothing, with no...

Our internet service has been spotty lately with varying speeds and today it went down completely and they said it is a damaged fiber optic cable, but its been over 9 hours and nothing, with no estimate of when it will be restored.

If there was another option, I would have it, but At&t U-verse is absolutely pathetic and while they sell you 30mbps packages, it drops below .5 mbps regularly.

I know, because I used to have it as well.

Bring on the 5g.

 – About 8 months ago.

Wow four hours of talk time with charter customer service in three months! Someday, in the future, We'll all be able to actually talk to a real person about our problems. Sadly for me I feel...

Wow four hours of talk time with charter customer service in three months! Someday, in the future, We'll all be able to actually talk to a real person about our problems. Sadly for me I feel that'll be a psychiatrist. I wish I could drop these guys, but, for public access people we're stuck with them.

 – About 8 months ago.

I hate charter, such a crappy provider I rather be outside...

I hate charter, such a crappy provider I rather be outside

 – About 8 months ago.

I work during the nights and I've noticed nearly every time after 2 A.M. Charter decides to funnel my internet or disable it completely. Don't waste your money on this awful policed internet. ...

I work during the nights and I've noticed nearly every time after 2 A.M. Charter decides to funnel my internet or disable it completely. Don't waste your money on this awful policed internet.

 – About 8 months ago.

Movie cut out in the middle. Tried again: “Purchase denied.” Try getting them to answer the phone....

Movie cut out in the middle. Tried again: “Purchase denied.” Try getting them to answer the phone.

 – About 8 months ago.

;dflaksjf;laksdjf;alksdm my internet crashes for no reason. f u charter...

;dflaksjf;laksdjf;alksdm my internet crashes for no reason. f u charter

 – About 8 months ago.

kept raising rates while customer service tells me I'm STILL getting a discount---WTH! I don't think so. The DVR is crud and in the stone age. The menu and guide interface is primitive at...

kept raising rates while customer service tells me I'm STILL getting a discount---WTH! I don't think so. The DVR is crud and in the stone age. The menu and guide interface is primitive at best. Only thing I noticed was every time my rates went up, they seemed to put more commercials on the tv. Me and you are paying for these commercials. Well, not no more. Bye Charter !

 – About 8 months ago.

I’m trying to type this on my High speed, you’d never know it’s charter high speed because it’s down all the time and when it’s up you’ll never get anything to load, then when you try to...

I’m trying to type this on my High speed, you’d never know it’s charter high speed because it’s down all the time and when it’s up you’ll never get anything to load, then when you try to call us about it we’ll keep redirecting you until you give up because f%@k you

 – About 9 months ago.

So I called for a promotional internet deal of $45 for the first year with Charter, they offered me their "Streaming Television" package for $12.99 for the first month and told
e this...

So I called for a promotional internet deal of $45 for the first year with Charter, they offered me their "Streaming Television" package for $12.99 for the first month and told
e this offer was separate from the internet package and I could cancel any time.m
I thought, "Why not, it will make it easier to watch the Superbowl this year". Too bad the service did not work at all, constantly buffering if it played at all. When I called to cancel, they said they sold me a package and I no longer qualified for the $45 per month for inter nt.e Long story short, I am switching the account to my wife's name so I can get the new customer promotion, in fact I am going to to this every so often to get a better deal and keep on promotions - and I will be rude to anyone who contacts me through charter as they have no mercy and will lie to get you to sign up for more service.

 – About 9 months ago.

Custom service is terrible, They lied to me and conned me into an extra $12 a month on top of the $25 i was already paying for their streaming tv service to get the “sports and news” package so i...

Custom service is terrible, They lied to me and conned me into an extra $12 a month on top of the $25 i was already paying for their streaming tv service to get the “sports and news” package so i could watch my regional fox sports channel. Then it didnt work and i called and tech support said it wasn’t available thru streaming tv without actual cable TV service which was an additional $45 a month. So your telling me i have to pay $82 a month to watch one mother f*cking channel?!?! Tech support blamed the “channel” and said they do it that way because the “channel” doesnt make any money on streaming subscriptions. Cool. You communist b*stards. CANCLED!

 – About 9 months ago.

I am so tired of Spectrum Charter. My internet speed is so slow.
I pay for high speed internet and my download is less than 10 mps and upload is less than 2 mps. That is diffinetly not the...

I am so tired of Spectrum Charter. My internet speed is so slow.
I pay for high speed internet and my download is less than 10 mps and upload is less than 2 mps. That is diffinetly not the 100 mps they promised. Charter's reply is to directly wire and not use wireless. Then why am I paying for wireless service; plus I can not hard wire everything in if I want to tablet or phone it in different rooms at different times. The children are done with it, as all their videos or games are too slow on their tablets.
Please note that the hard wired items are ALSO WAY TOO SLOW!

 – About 9 months ago.

Charter/Spectrum shareholders are going bananas with happiness as new rate increases promise to increase their dividends. Even as this company continues to lose thousands of customers rate increases...

Charter/Spectrum shareholders are going bananas with happiness as new rate increases promise to increase their dividends. Even as this company continues to lose thousands of customers rate increases have offset the losses. Eventually their were only be two tiers of customers those with minimal services and the rich affording anything they want.

 – About 9 months ago.

Charter SUCKS because every night around 1 AM (or morning depending on how you want to look at it) they shutdown my internet access for "scheduled maintenance"!! If our area needs...

Charter SUCKS because every night around 1 AM (or morning depending on how you want to look at it) they shutdown my internet access for "scheduled maintenance"!! If our area needs "scheduled maintenance" EVERY NIGHT for over a year, HIRE BETTER TECHS BECAUSE YOURS SUCK!!! Where's my credit for the hassle? Too bad Direct TV makes me want to throw myself off a bridge.

 – About 9 months ago.

THE ONLY SOLUTION left for consumers is to vote with their wallets.
Charter doesn't care....
Elected politicians don't care....

So, close your Charter accounts, save...

THE ONLY SOLUTION left for consumers is to vote with their wallets.
Charter doesn't care....
Elected politicians don't care....

So, close your Charter accounts, save your money and find something else to do with your free time. There's boat loads of activities one can engage into that doesn't involve TV, internet, or phone.

 – About 9 months ago.

FROM KINGSPORT, TN. Received my Spectrum bill today and noticed another increase starting in March for Broadcast TV Surcharge. Last November (2018) they increased it from $8.85 to $9.95 ($1.10). Now 4...

FROM KINGSPORT, TN. Received my Spectrum bill today and noticed another increase starting in March for Broadcast TV Surcharge. Last November (2018) they increased it from $8.85 to $9.95 ($1.10). Now 4 months later it goes from $9.95 to $11.99 ($2.04)!!! That's a more than 35% increase in 4 months and I still watch the same channels and I don't think they have added any new channels. It doesn't seem to bother them our electric company is installing fiber optic cable in a very large part of the Charter service area. I'll jump on board even if it cost more for a couple of years to get the "New Customer" deal if I ever want to come back. Been with charter for 34 years but they don't care so neither do I.

 – About 9 months ago.

I've been a Charter Spectrum customer for 13 awful years. Acentek installed fiber in my area and so we switched. It felt AMAZING to call up Spectrum to cancel my services. They asked why...I...

I've been a Charter Spectrum customer for 13 awful years. Acentek installed fiber in my area and so we switched. It felt AMAZING to call up Spectrum to cancel my services. They asked why...I unloaded on her in a very polite manner. "What can we do to keep you as a customer?" "Well, I'm getting 250mb down and 200mb up for $30/month with Acentek. Can you beat that?" "Here's what I can do, I can offer you 100mb down and 10mbup for $45/month for a year. After that it will be $55/month. How does that sound?" "Where do I return my modem, I'm so done with Charter." ...crack a beer to celebrate no longer being a Charter customer...life is better without Charter!

 – About 10 months ago.

SPECTRUM SCAMMING ITS CONTRACTOR TECHNICIANS AND CUSTOMERS WHICH IS PART OF CUSTOMER DISSATISFACTION. WHEN YOU CALL FOR SERVICE YOU ARE TOLD ITS EASY TO INSTALL YOURSELF TO AVOID $35 INSTALL FEE, BUT...

SPECTRUM SCAMMING ITS CONTRACTOR TECHNICIANS AND CUSTOMERS WHICH IS PART OF CUSTOMER DISSATISFACTION. WHEN YOU CALL FOR SERVICE YOU ARE TOLD ITS EASY TO INSTALL YOURSELF TO AVOID $35 INSTALL FEE, BUT IF YOU ARE NOT ABLE TO INSTALL THEY WILL SEND A TECH TO COME AND INSTALL FOR $45. TECHNICIANS ARE THEN SENT TO DO AN EASY RESCUE WHICH SAME AS INSTALLING THE SERVICES FOR LESS THAN HALF THE PRICE IF YOU GET ALL SERVICES. EXAMPLE ALL THREE SERVICES INSTALL A CONTRACTOR TECHNICIAN GETS ABOUT $80 WHEN THE TECHNICIAN IS SENT TO DO EASY RESCUE HE GETS $32 AND CUSTOMER GETS CHARGE $45. IF TECHNICIAN INSTALL THREE SERVICES THAT IS CABLE, INTERNET AND PHONE THEY GET ABOUT $80, ABOUT 65 FOR 2 SERVICES AND ABOUT $40 FOR A SINGLE SERVICE. EASY RESCUE IS $32 SO BASICALLY THEY STEALING FROM TECHNICIANS. I GUESS THAT EXPLAINS WHY THEY ARE SO HAPPY TO COME TO YOUR HOUSE AND RESCUE YOUR SERVICE LOL BY THE WAY SPECTRUM USES A LOT OF CONTRACTOR TECHNICIANS. NOW THAT THEY HAVE FIGURED OUT NOT TO PAY THEM MY GUESS IS CEO IS GOING TO HAVE A HUGE PAY CHECK

 – About 10 months ago.

We HATE Charter Spectrum too! Technical Service is almost useless and loooooong wait times. Buffers out way too much when watching Hulu or Netflix. Switching to TDS fiber today!!...

We HATE Charter Spectrum too! Technical Service is almost useless and loooooong wait times. Buffers out way too much when watching Hulu or Netflix. Switching to TDS fiber today!!

 – About 10 months ago.

That's what you get when a monopoly occurs
All they do is increase pricing while they constantly remove channels
I'm am Finally going to pull the Spectrum plug
So done with...

That's what you get when a monopoly occurs
All they do is increase pricing while they constantly remove channels
I'm am Finally going to pull the Spectrum plug
So done with the price increases

 – About 10 months ago.

Funny how on their Xbox app shows constantly freeze and won’t work, yet their advertisements run perfectly in full HD. Suck my cock, Charter. ...

Funny how on their Xbox app shows constantly freeze and won’t work, yet their advertisements run perfectly in full HD. Suck my cock, Charter.

 – About 10 months ago.

Their email just sucks!...

Their email just sucks!

 – About 10 months ago.

KKKKKMM...

KKKKKMM

 – About 10 months ago.

WORST COMPANY EVER !!!! They need shut down !!!!...

WORST COMPANY EVER !!!! They need shut down !!!!

 – About 10 months ago.

f%@k CHARTER f%@k them as a company and f%@k their services. Their customer service doesn't help, it's like taking to a handicap children. They charge you fees without EVER acknowledging you...

f%@k CHARTER f%@k them as a company and f%@k their services. Their customer service doesn't help, it's like taking to a handicap children. They charge you fees without EVER acknowledging you about them. Then I'm hit with a late fee, they told me not to pay and to just stay with auto play... how the f%@k do I have $113 in extra charges and not a single f%@king person can seem to help? or give me notice??? Charter f%@k you, f%@k your service, and f%@k your business model, hope the company goes up in flames in the next 5 years. Y'all are the epitome of a trash company.

 – About 10 months ago.

Charter is censoring conservative and straight news by banning Tribune stations. They are Traitors and should be prosecuted....

Charter is censoring conservative and straight news by banning Tribune stations. They are Traitors and should be prosecuted.

 – About 10 months ago.

Call GETCHARTER and demand refund for days without the service that was advertised, you signed up for and you pay for. I am getting my account credited for everyday with our FOX. This is the only way...

Call GETCHARTER and demand refund for days without the service that was advertised, you signed up for and you pay for. I am getting my account credited for everyday with our FOX. This is the only way to get spectrum and tribune come to a settlement and provide service.

 – About 10 months ago.

Yep, Charter-Spectrum needs to provide NFL playoff games on Fox. I couldn't care less about watching Fox most of the time, but not being about to watch the playoffs is a deal breaker. There are...

Yep, Charter-Spectrum needs to provide NFL playoff games on Fox. I couldn't care less about watching Fox most of the time, but not being about to watch the playoffs is a deal breaker. There are other providers out there, Spectrum!

 – About 10 months ago.

Charter sucks ass. Their office personnel are rude AF, their phone system sucks, the scheduling system for technicians sucks. Twice now they have randomly cut off our internet because our connection...

Charter sucks ass. Their office personnel are rude AF, their phone system sucks, the scheduling system for technicians sucks. Twice now they have randomly cut off our internet because our connection was "messing up the neighborhood". WTF kind of bullshit is that?

Now out of internet for 6 damn days because of these assholes. Most places would warn first and send a technician right away, but these pricks do not.

I f%@king hate Shitter Craptrum and would've switched a long time ago if I paid the bill.

f%@k them all. They can all go to hell.

 – About 10 months ago.

Charter needs to open their wallet and pay Tribune so that we get Fox 2 and KPLR 11 back in St. Louis. ...

Charter needs to open their wallet and pay Tribune so that we get Fox 2 and KPLR 11 back in St. Louis.

 – About 10 months ago.

I f%@king hate this shit my internet went down during a cod game...

I f%@king hate this shit my internet went down during a cod game

 – About 10 months ago.

A few years back, Charter bought out Bresnan Communications. It was my understanding that the FCC indicated to Charter that they had to continue to honor Bresnan.net email accounts. Ever since that...

A few years back, Charter bought out Bresnan Communications. It was my understanding that the FCC indicated to Charter that they had to continue to honor Bresnan.net email accounts. Ever since that happened, my email service has gone to hell in a big way. The latest is that friends and family I have communicated with for years via email are no longer able to receive my emails - they come back marked "email returned as return email address refused." So my thinking is that Charter (Spectrum) has been slowly but systematically identifying other service providers and informing them that "bresnan.net" is no longer viable so they will refuse the emails, thus forcing those of us stupid enough to have continued with those addresses to find a new email system and thus saving Charter(Spectrum) some money. Any other takes on this issue?

 – About 11 months ago.

Rochester MN. I have not had On Demand for a month now. I have reset my cable boxes using every method that Spectrum recommends, nothing. I replaced both cable boxes last week, still no On Demand....

Rochester MN. I have not had On Demand for a month now. I have reset my cable boxes using every method that Spectrum recommends, nothing. I replaced both cable boxes last week, still no On Demand. Spectrum does not even list the error code (E1003) that I keep getting when trying to access On Demand. no one seems to know why I cannot use On Demand, nor do they care.

 – About 11 months ago.

Charter Spectrum told me that even though it would be easy for them to connect my nearly new neighborhood to their internet service they won't do it because they think their will not be enough of...

Charter Spectrum told me that even though it would be easy for them to connect my nearly new neighborhood to their internet service they won't do it because they think their will not be enough of a return on their investment. I wish Altice or Comcast would purchase and take control of them.

 – About 11 months ago.

Made an appointment, in person, at my local Spectrum branch for the next day. The next day, I wait for two hours for the technician to call or arrive. Neither happened. Called the main phone number...

Made an appointment, in person, at my local Spectrum branch for the next day. The next day, I wait for two hours for the technician to call or arrive. Neither happened. Called the main phone number for customer support and got an automated message that my appointment was for a day and date that was not even in sync with this year's calendar. Got back to my computer and logged into my account which indicated I had NO appointment. So, I called the main number again and waited for a live service rep who told me my original appointment was marked as "cancelled." He told me that he would escalate the issue and that the local branch would contact me to set up another appointment. Haven't heard a peep since. Nada. Zilch. Just the sound of crickets. I rue the day that Charter bought out my service provider Bright House Networks, with whom I never had a problem over the span of twenty years. Yet another example of a company too big to manage itself.

 – About 1 Year ago.

We moved a few months ago and new house was set up for Charter Spectrum, so thought we'd give it a try, as we've had DISH satellite for TV and another satellite service for internet for past...

We moved a few months ago and new house was set up for Charter Spectrum, so thought we'd give it a try, as we've had DISH satellite for TV and another satellite service for internet for past several years living in a rural area. No real complaints with DISH, other than the occasional outage in heavy rain, no biggie. Very good customer service. Satellite internet was better than dial up, but looked forward to having high speed for the first time.
The Charter internet has been pretty good, but there have been more problems in the first three months of TV service with Charter than the last 11 years with DISH. First there were several channels that wouldn't come in, the picture was all scrambled/pixelated and a couple channels went completely out when you turned on lights in the house. Plus the DVR box had such delayed reaction to remote commands that you'd press it again and then several seconds later it would finally react and do something completely different because you pressed it twice...or three times before it finally responded. Tech came out and fixed the screwed up channels by cutting and redoing the main cable connection. But the DVR box remained slow and unresponsive.
Finally called service and was told we could take it in and trade it for a new box. NEW new, I asked? Because I was amazed to discover that when we signed up for new service, we were given used equipment...equipment that still had someone else's recordings on it...seriously? Oh yes sir, service rep says, brand new box. Not. So second used junk box constantly crashed in response to pausing, rewinding, playing both live and recorded programs. Lost recordings, lost paused place in program, etc.
Got third box today, lost all recordings and settings again in the process, of course. Went through activation process again. Reset all the recordings again. Now we can't access the guide, the menu or the DVR service. Waited six hours, rebooted box a couple times, finally called tech support. Guy was nice, but clueless, wanted to set up another service call so he could put into motion something called a "remedy ticket" after that didn't work, which it probably wouldn't, because Charter's equipment is JUNK. Gave me the spiel about how they're gearing up for a big renovation and new system, equipment, etc. So everyone just has to put up with this crap until then?

Thought we'd try to put up with the b.s. until the regular pricing kicked in, but after DVR service fee and extra box fees, the price ain't all that great anyway, because we don't use the so-called landline that you're forced to sign up for to get a better price. Guess I'll be giving my DISH guy a call and going back to satellite. Never had any of these problems with DISH and was able to choose my programming ala carte to boot with DISH Flex Pack. Miss being able to set show timers, miss being able to have instant access to the guide without having the box freak out over it. Miss being able to have HD and SD channels displayed in succession for each channel rather than having to scroll through a confusing repeat of the same channels that don't clearly show their designation, miss being able to record the exact program at the exact time I want to record it, rather than having to choose between "new" or "all" and the box chooses the time. WTH is up with that? DISH Flex pack, I'm coming back!

 – About 1 Year ago.

They are liars...I have had the techs here 3 times and they say it's fine.It is not.Every speed test I do shows it not as advertised 100mbps,or even something close.I get 30mbps directly from the...

They are liars...I have had the techs here 3 times and they say it's fine.It is not.Every speed test I do shows it not as advertised 100mbps,or even something close.I get 30mbps directly from the modem to my laptop only between 1mbps and 18 through the router,constantly fluctuates and get buffering all the time.I upgraded my router to a Netgear 1750 Nighthawk dual band from a Netgear N300 2g only...,same thing,no differences,the tech said it's something else on my end...BS!!! I have 3, 2.4ghz devices and 2. 5.8ghz devices I am going to buy some real testing equipment and prove this.Enough already!!! This has been going on for years.East coast central Florida....They have a monopoly here and with the merger we are being reamed.I don't expect the FCC or anything like that to help.We must do it ourselves as consumers.Just look at all the complaints not just here but all the other sites related to this topic.Really upset about this...Something must be done.Sorry about the rant,please feel free to join in!

 – About 1 Year ago.


CHARTER SUCKS--because FOR OVER A YEAR we have tried to save a buck on Spectrum (Charter) prices, by adding Roku's. (We care for our special-needs brother, and he doesn't understand...


CHARTER SUCKS--because FOR OVER A YEAR we have tried to save a buck on Spectrum (Charter) prices, by adding Roku's. (We care for our special-needs brother, and he doesn't understand Roku's, so he has a conventional box. My wife still wants to watch some Spectrum channels as well as Roku ones.) In other rooms, we added Roku's, to watch everything else on the internet. For this entire year, Spectrum has not been able to get their app to work on Roku--leading us to assume that Spectrum is doing this to force Roku customers to dump Roku and go back to the insanely expensive cable boxes. WE HAVE TRIED EVERYTHING, but they just won't relent. CAN'T BELIEVE THERE ISN'T A CLASS ACTION SUIT--WITH ROKU JOINING IN--But Roku has no customer service to talk it over, either.

 – About 1 Year ago.

"Standard Rate Increase" ?!? WHY? You're not giving more or doing better and your prices are already insane 65.99 for ONE service?! You have a monopoly on the market here in Billings,...

"Standard Rate Increase" ?!? WHY? You're not giving more or doing better and your prices are already insane 65.99 for ONE service?! You have a monopoly on the market here in Billings, MT - plain and simple. There is no "choice" for comparable network services...monopoly.

 – About 1 Year ago.

Spectrum is much much worse than Brighthouse Networks ever was, at least for me. I am rated for an advertised speed of 100mbs/10mbs yet i rarely ever actually get that speed. 70% of the time I get...

Spectrum is much much worse than Brighthouse Networks ever was, at least for me. I am rated for an advertised speed of 100mbs/10mbs yet i rarely ever actually get that speed. 70% of the time I get around 10mbs/10mbs, 15% of the time 25mbs/10mbs, 10% of the time I get 50mbs/10mbs and a mere 5% I actually get 100mbs+/10mbs+. They keep sending technician after technician to try to explain away that it is in fact on their end and not the end user possessed hardware or issues at the pole. I am so sick of this useless run around with them.

 – About 1 Year ago.

Brighthouse/Spectrum does, in fact, REALLY suck!! I have threatened to dump Brighthouse for months but Spectrum, since the merger, is even worse. I'm moving shortly and will NEVER accept a...

Brighthouse/Spectrum does, in fact, REALLY suck!! I have threatened to dump Brighthouse for months but Spectrum, since the merger, is even worse. I'm moving shortly and will NEVER accept a Brighthouse/Charter/TWC/Spectrum account again. TV is only fair but internet REALLY SUCKS!!

 – About 1 Year ago.

Charter does suck. I have been with them since 2001 due to the monopoly in my area. Their CSR's suck, their supervisors suck, their upper management sucks including the top losers. I have...

Charter does suck. I have been with them since 2001 due to the monopoly in my area. Their CSR's suck, their supervisors suck, their upper management sucks including the top losers. I have talked to all of them over the 17 year period trying to fix various service and billing issues. This is a bait and switch company. Cannot wait for competition. I would leave them even at a higher cost. Thanks for SUCKING CHARTER SPECTRUM....whatever you change your name to!!!

 – About 1 Year ago.

Well I'm trying to watch a movie, we stream all of our programming so we rely on internet service to do this, but it crashes a dozen or more times a day. It's probably due to the noise-laden...

Well I'm trying to watch a movie, we stream all of our programming so we rely on internet service to do this, but it crashes a dozen or more times a day. It's probably due to the noise-laden infrastructure out here that they never fix. Our neighbor has something pumping noise into the system so instead of fixing the problem, they instead cut off their service. What happened to sending a technician to fix the issue? Oh wait...i remember... their in house techs are about as useless as a bull with boobs. They are under trained and lazy. And why would they fix the issue when they can could continuously make money on service calls? $65 service fee because they come out do their bull crap tests (they don't even know what to look for) and of course, find nothing wrong and charge you for nothing. Then, your internet crashes yet again and you're stuck paying a bill for a service that blows and can do nothing about it because they have quite the monopoly here. I worked for them and they treat service partners as bad as their subscribers. I hate hate hate hate with the deepest parts of my soul hate this company. I wish all copper based networks were outlawed and they were all forced to convert to fiber optics. We would never again have this issue.

 – About 1 Year ago.

Charter management continues to buy back stock for their board members and CEO with customer money while raising Internet prices. These fellows at Charter wrote the book on stealing. ...

Charter management continues to buy back stock for their board members and CEO with customer money while raising Internet prices. These fellows at Charter wrote the book on stealing.

 – About 1 Year ago.

0 - 3 Mbit service here pretty consistently; 20-40 on a good day. Thanks for increasing my speeds for free beyond the 100 Mb service I pay for....

0 - 3 Mbit service here pretty consistently; 20-40 on a good day. Thanks for increasing my speeds for free beyond the 100 Mb service I pay for.

 – About 1 Year ago.

I am trying to delete the old "road runner" account (e-mail). I was told by Spectrum support that it is impossible to do, since they have no access to the Time Warner Cable accounts. I...

I am trying to delete the old "road runner" account (e-mail). I was told by Spectrum support that it is impossible to do, since they have no access to the Time Warner Cable accounts. I don's accept this! I thought that TWC was bad...Spectrum/Charter is worse. Unfortunately, it's the only option in my area, other than satellite.

 – About 1 Year ago.

My internet just came back here in Tampa, FL after being down for several night hours. This usually starts at least once a week between 10pm and 1am EST, usually for 4-8 hours at a time. Whenever we...

My internet just came back here in Tampa, FL after being down for several night hours. This usually starts at least once a week between 10pm and 1am EST, usually for 4-8 hours at a time. Whenever we call they claim it's down for maintenance. (And they claim the reason for the timing is that no one needs their service at night. Really?) In 20+ years of professional IT experience I have never heard of a major ISP actually shutting down your service on a weekly basis for maintenance (or being so naive that they think people only work during the day). Major shutdowns usually only occur once every 4-6 months! And major providers always have ways to reroute your service so it's uninterrupted during smaller "weekly" maintenance cycles. I have had AT&T, Comcast, Brighthouse, and even the "old" RoadRunner service in 8 different states and have never had this problem. Only Spectrum does this. I believe at the very least we should have a prorated bill whenever they do this if they truly believe it is a necessary "regular scheduled" thing. But that is besides the point. In these modern times several thousand customers work out of their home. And a lot of us do business 24/7 (some of us have international clients and need to be online when our client's country is open for business). We lose business, clients and contracts whenever interruption in service occurs.

 – About 1 Year ago.

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar...

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar damaged as a result of TWC Charter or Spectum cable boxes. #Spectrumsucks

 – About 1 Year ago.

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar...

#TCI is largest shareholder #Charter, #AdvanceNewhouse & #LibertyBroadband, w/ 5.37% stake.#Spectrum #CharterCommunications CEO Tom Rutledge. Please RT & DM me if you have had a TV and Sound Bar damaged as a result of TWC Charter or Spectum cable boxes. #Spectrumsucks

 – About 1 Year ago.

when I came back from a week of hunting and checked my e-mail it was all different.could not get into my drafts where I save stuff.The next day I went to one of spectrum's offices close by and the...

when I came back from a week of hunting and checked my e-mail it was all different.could not get into my drafts where I save stuff.The next day I went to one of spectrum's offices close by and the idiots there told me to call the usual number to get help,well what a bunch of idiots there also.Time Warner use to be a pretty good co.till spectrum/charter got in ,but back to my problem,I fixed this on my own and believe me I am not too computer literate.

 – About 1 Year ago.

The one channel i always watched has been out all day! Missed my movie! Getting ready to cancel!...

The one channel i always watched has been out all day! Missed my movie! Getting ready to cancel!

 – About 1 Year ago.

Worst provider ever ...

Worst provider ever

 – About 1 Year ago.

Our internet goes down constantly! Today is Wednesday and we just called trying to see what’s wrong, and the stupid lady said there wasn’t an outage. When we looked on the outage map, there...

Our internet goes down constantly! Today is Wednesday and we just called trying to see what’s wrong, and the stupid lady said there wasn’t an outage. When we looked on the outage map, there clearly is outages in our area. She said the earliest appaointmwnt was Monday! That’s FIVE DAYS! In what world does it take any company that long to help you. This whole company is a joke.

 – About 1 Year ago.

IM Trying to play a game on my xbox and i always get kicked out i have a 7000 latency and a 25kb download speed f%@k this...

IM Trying to play a game on my xbox and i always get kicked out i have a 7000 latency and a 25kb download speed f%@k this

 – About 1 Year ago.

When Charter is paying their greedy CEO Tom Rutledge 100 million a year, which is the highest salary of any CEO in the United States, you know rates at Spectrum Cable are going to be going up....

When Charter is paying their greedy CEO Tom Rutledge 100 million a year, which is the highest salary of any CEO in the United States, you know rates at Spectrum Cable are going to be going up. Besides Rutledge their whole Board is being paid outrageous salaries. Charter's merger with TWC is one of the worst things to ever happen to the consumer in this country.

 – About 1 Year ago.

I'm in Kingsport Tn. That increase in internet speed with "no cost" to us thy said is now a $5.00 increase on my internet bill (9%). So much for "no cost to us" claim. Also the...

I'm in Kingsport Tn. That increase in internet speed with "no cost" to us thy said is now a $5.00 increase on my internet bill (9%). So much for "no cost to us" claim. Also the receiver cost went up 71/2% and broadcast tv surcharge went up 12%. So my next cable bill will be $6.51 higher. So being on a fixed income there goes my monthly visit to Burger King to use my coupons.

 – About 1 Year ago.

You'd think if they spent half as much on upgrades/infrastructure as they did on advertising maybe I wouldn't experience video and/or internet outage DAILY!...

You'd think if they spent half as much on upgrades/infrastructure as they did on advertising maybe I wouldn't experience video and/or internet outage DAILY!

 – About 1 Year ago.

Charter Spectrum is the worst ive been getting speeds on 1.5Mbps but upload is fine. This is ridiculous....

Charter Spectrum is the worst ive been getting speeds on 1.5Mbps but upload is fine. This is ridiculous.

 – About 1 Year ago.

Gotcha . . . . the people who run Spectrum show no customer satisfaction interest. Now you must order a new cable box or no service. Got the new box and hooked it up...and wala it won;t work..to fix...

Gotcha . . . . the people who run Spectrum show no customer satisfaction interest. Now you must order a new cable box or no service. Got the new box and hooked it up...and wala it won;t work..to fix the issue you can order a special fix-it person for One-Hundred bucks..and then there is no guarantee from these nice Ass-Holes it will work. There is only one TV cable here in this area ,,,,,, we are stuck ...pay or else . . . it is time to use the old solution by by passing them and buy a add-on antenna. Or you just listen to the radio. This Spectrum Company really sucks.

 – About 1 Year ago.

So far most complaints are for CA. Florida should be at the top soon. Florida just got signed on to Spectrum thanks to Brighthouse sale. Brighthouse was great. Spectrum is horrible. Even paying your...

So far most complaints are for CA. Florida should be at the top soon. Florida just got signed on to Spectrum thanks to Brighthouse sale. Brighthouse was great. Spectrum is horrible. Even paying your bill is an ordeal. I tried to tell the automated operator 4 times that I want to pay my bill and finally had to get online because it could not comprehend that. I dumped cable TV since they originally quoted $90 and when they actually billed me it was $126. I still pay $70 a month for internet service that fails and stutters. If there was any other provider here I would be gone. They have rural America held hostage and we all want them gone. They have absolutely no respect for customers since they hold a monopoly which is supposedly not legal btw.

 – About 1 Year ago.

Was just watching mcgregor fight and it skipped 4th rd and went to the end of the fight. WTF?! ...

Was just watching mcgregor fight and it skipped 4th rd and went to the end of the fight. WTF?!

 – About 1 Year ago.

No internet for almost 48 hours here in Montana because of a cut cable and these asshats can't even provide us with an estimated time of restoration, photos, or even a simple statement? BS....

No internet for almost 48 hours here in Montana because of a cut cable and these asshats can't even provide us with an estimated time of restoration, photos, or even a simple statement? BS. Businesses are suffering, the elderly are without communication with family, ATMs won't work and the ones who work from home or do college online are shafted! Get your act together guys, this is not how to deal with a major outage. We're talking about an entire state!

 – About 1 Year ago.

I’m DONE! Days of “outages” with no ETA on fixes, losing data due to signal interruptions, streaming stopping & starting, the list goes on & on. I live in a city of 70k people & because of my...

I’m DONE! Days of “outages” with no ETA on fixes, losing data due to signal interruptions, streaming stopping & starting, the list goes on & on. I live in a city of 70k people & because of my neighborhood logistics, there are no other viable options to switch. To add insult to injury, I’m constantly bombarded with boastful useless wastes of paper touting how gracious Spectrum is for doubling my speed to 200 mbs. I call BS & here’s an idea....how about focusing on keeping your internet signal up & running instead. What good does having a faster speed do for me if you can’t keep your f****ing signal connected? And yes...all my equipment is up to date. SPECTRUM....YOU SUCK!

 – About 1 Year ago.

We are going to plummet your stock price charter...

We are going to plummet your stock price charter

 – About 1 Year ago.

Athens, Georgia here, this is not a good company to do business with. My internet has been out all day. The money you pay them does not go back into there network, it goes in the pockets of the higher...

Athens, Georgia here, this is not a good company to do business with. My internet has been out all day. The money you pay them does not go back into there network, it goes in the pockets of the higher ups, STOP spending your money with CHARTER.

 – About 1 Year ago.

Service down for 24 hours and counting!...

Service down for 24 hours and counting!

 – About 1 Year ago.

Spectrum is horrible. I hope they burn. Ty. Switched my internet to Verizon. Uptime you wouldn’t believe. They are the best. ...

Spectrum is horrible. I hope they burn. Ty. Switched my internet to Verizon. Uptime you wouldn’t believe. They are the best.

 – About 1 Year ago.

Must live in a good spot here in East Tennessee. Have charter phone, cable tv and internet and pay around 197.00 a month. My service never goes out unless the electricity goes off. Internet is super...

Must live in a good spot here in East Tennessee. Have charter phone, cable tv and internet and pay around 197.00 a month. My service never goes out unless the electricity goes off. Internet is super fast. My only complaint is their e-mail lets a lot of spam through.

 – About 1 Year ago.

Charter is listing the fixing of its ages old system in North Carolina that it hasn’t maintained since the TWC merger as relief aid for Hurricane Florence victims. Again this CEO Rutledge of...

Charter is listing the fixing of its ages old system in North Carolina that it hasn’t maintained since the TWC merger as relief aid for Hurricane Florence victims. Again this CEO Rutledge of Charter/Spectrum proves himself as the slimiest CEO in America. Watch this CEO Rutledge add a surcharge to bills in North Carolina for storm damage when he never provided maintenance in the first place.

 – About 1 Year ago.

No longer let's you use personal modem with out them knowing and have to buy what they want you to buy band one of my modems and if I remember right that's illegal internet constantly slows...

No longer let's you use personal modem with out them knowing and have to buy what they want you to buy band one of my modems and if I remember right that's illegal internet constantly slows down worst f%@king corrupt company

 – About 1 Year ago.

It does suck and we work here, right in Connecticut, near HQ, in the Newtown office. They screw us too, forcing us to work overtime to band aid their aging system. They never actually fix the problem...

It does suck and we work here, right in Connecticut, near HQ, in the Newtown office. They screw us too, forcing us to work overtime to band aid their aging system. They never actually fix the problem or make it as good as Optimum. They just keep rolling trouble calls out to swap something. They expect 6 three hour jobs done in a 1.25 hour timeframe. If you think it’s bull for you try working here.

 – About 1 Year ago.

It does suck and we work here. ...

It does suck and we work here.

 – About 1 Year ago.

Hello everyone. This is embarrassing but I had Charter to provide internet service to my home. From the very beginning I had troubles. My service would buffer until I just cut it off out of...

Hello everyone. This is embarrassing but I had Charter to provide internet service to my home. From the very beginning I had troubles. My service would buffer until I just cut it off out of frustration. But my main problem was no service at all. I spent over $400 having a technician come and "attempt" to repair it while still paying my bill on time. I did this until I realized I was being screwed over by Charter Communications. Yes, I am an idiot for thinking Charter had my interests in mind and that an agreement we both agreed to would be upheld. This business is a criminal enterprise that will lie to you and rob you blind while smiling and assuring you everything will be repaired soon.. but it never was. So taking the next logical step, I terminated my service. Charter then sent me a bill for over $600 for maintenance costs or some crap to bleed me for more money. In a reply to this an email was sent and I declined to pay and stated my position and called them out. They retaliated and turned that fake bill over to a collection agency attempting to ruin my credit because I wouldn't allow them to rob me any longer. I then wrote another email to Charter and a phone call to the collection agency and laid it all out again how Charter are criminals and that I was owed either service or my money back plus a few choice words I won't repeat here. Eventually, after some time over a few months I was told the bill was removed from collections and they were sorry about the mistake. Lol., "sorry for the mistake?" There was no mistake, I was being railroaded and robbed. Charter Communication+Time Warner and so now Spectrum Internet will take advantage of you if possible. Don't be an idiot. Do research before you commit to this company.

 – About 1 Year ago.

I have spectrum at 184.98 per month and it sucks...

I have spectrum at 184.98 per month and it sucks

 – About 1 Year ago.

If you think Charter sucks as a customer you should try working there. They stiff good sales people on commission so they leave. They shaft good customer service so they leave. They hire the cheapest...

If you think Charter sucks as a customer you should try working there. They stiff good sales people on commission so they leave. They shaft good customer service so they leave. They hire the cheapest warm body they can for customer-facing positions and they get the customer service that comes from having a bunch of goons working for you.

When Charter bought out our company they told us all about how much they loved the culture of the old company. They are some sick people because they strangled every last bit of that culture out that the claimed to love.

Upper management has zero respect for employees. They bury bad news under a load of smoke and mirrors. After reading five paragraphs of an email telling us how much money employees can save by switching to Spectrum Mobile the finally told us that there is no employee discount on monthly fees or handsets.

When Tom Rutledge waddled his decrepit carcass down south and held a town hall he asked people to submit questions. Every single one of the questions he answered was a softball and he purposely weeded out tough questions he didn't want to answer. He sat there with his stupid half smile like he was doing us a favor by even entertaining the thought that he would be truthful.

Management's primary method of motivation is through fear. Gone are the small semiannual bonuses. Gone are the company Christmas and summer parties. Gone are casual weekends. They tell you that they can't motivate you in any way that costs money because it negatively impacts the stock price but then they take away things that cost nothing because f%@k you, that's why.

 – About 1 Year ago.

Charter is JUNK! Everyone should BUY Disc then report them to TRUMP! Trumper can blow them out! What a joke to have to report such SHIT!...

Charter is JUNK! Everyone should BUY Disc then report them to TRUMP! Trumper can blow them out! What a joke to have to report such SHIT!

 – About 1 Year ago.

I am starting a boycott on spectrum cable.....they have robbed me for over 1000 dollars this year 2018...i have jumpd thru hoops jus to get it cut off every month for 3years because they said they...

I am starting a boycott on spectrum cable.....they have robbed me for over 1000 dollars this year 2018...i have jumpd thru hoops jus to get it cut off every month for 3years because they said they couldnt match my pay date so hence leaving me i the dark for like 8 day amonth ok ........if my bill is $120 dollars a month its been 6 months this yearive paid over a thousand bucks for all types of shyt they made up and its been like this for 4 YEARS I want to show this Big multi billion tyrant that we the consumer the reason you drive you nice cars ...your big ole football stadium.....YOUR WHOLE ENTERPRISE WOULD BE WHAT WITHOUT US? NOTHING.......You would be walking down a movie isle sweeping up my popcorn...But they are taking advantage of the public....They are taking advantage of hard working middle class and poor people....look im so serious ivenever been so serious about anything in my life....if you want to help me take these guys on e-mail me....I mean a real movement...this isnt as small as you think it is ....this is bigger than me than you....its us the ones paying and getting robbed on a monthly basis...if you want resolution......I promise with numbers i can get you all resolution.....E-mail me ar robdisco82@gmail.com..

 – About 1 Year ago.

get your shit together retards. I dont pay a shit ton of money so that you apes can just f%@k around....

get your shit together retards. I dont pay a shit ton of money so that you apes can just f%@k around.

 – About 1 Year ago.

I just wasted half of my Saturday, to replace an Internet modem that was working to begin with with a newer modem and now I have no modem that works and I even had to go to an equipment shop and...

I just wasted half of my Saturday, to replace an Internet modem that was working to begin with with a newer modem and now I have no modem that works and I even had to go to an equipment shop and replace both modems and still nothing

 – About 1 Year ago.

All and all, Charter is shit of the shit....

All and all, Charter is shit of the shit.

 – About 1 Year ago.

Optimum Online goes out once every year or two. Spectrum goes out once a week (if you're lucky). I think the teens they hire are doing it on purpose as a joke. I really hope New York replaces them...

Optimum Online goes out once every year or two. Spectrum goes out once a week (if you're lucky). I think the teens they hire are doing it on purpose as a joke. I really hope New York replaces them like they said they will.

 – About 1 Year ago.

Reno Spectrum Charter

watching Detroit Lions at Oakland Raiders on small screen guide, because another game is on when select and go out of guide

took three months to fix...

Reno Spectrum Charter

watching Detroit Lions at Oakland Raiders on small screen guide, because another game is on when select and go out of guide

took three months to fix internet and lasted two weeks, DSL is faster, and turned neighbors off one time while trying to fix mine

cable guy came in smelling of weed one time

know a meth head who got a job there

and on and on

 – About 1 Year ago.

An investigation of Charter/Spectrum by the Former Louisiana Attorney General has been instigated to look into the questionable practices of their CEO and Board members related to that companies...

An investigation of Charter/Spectrum by the Former Louisiana Attorney General has been instigated to look into the questionable practices of their CEO and Board members related to that companies stock. Its like I've been saying all along Rutledge and those board members are just plain crooks who should be in jail.

 – About 1 Year ago.

Transferred my Spectrum internet service in April when I moved from my apartment. They told me at the time I would be getting the new customer discount as a loyalty incentive. May internet bill...

Transferred my Spectrum internet service in April when I moved from my apartment. They told me at the time I would be getting the new customer discount as a loyalty incentive. May internet bill shows no reduction. After a frustrating 2 hour run around with customer support I'm told I'm an existing customer and I'm not eligible for the new customer rate no matter what the other rep said...

This morning my internet isn't working.

I call Spectrum to find out what's going on.

30 minutes later.

Tech Support: "Your account was never transfered/activated for that address. Your account shows null status. I'm not even sure how you've had internet access. Let me transfer you to billing"

30 minutes later

Billing: "I'm sorry but it seems the work order for the tranfer of service wasnt handled correctly. I can't reactivate your service. Let me transfer you to sales"

15 minutes later

Sales: "I can't transfer your old account information. I'll have to process you as a new customer. The good news is you'll get our "NEW CUSTOMER RATE" which should be less than what you were paying. Now can I just have you repeat your name and birthdate so I can start the order?"

 – About 1 Year ago.

Where to start. Brighthouse was what i had here in west central fla. Spectrum bought them out. only othe (cable) is centruy link. Digtial transfer jul 30th. All hell broke loose.They fried there own...

Where to start. Brighthouse was what i had here in west central fla. Spectrum bought them out. only othe (cable) is centruy link. Digtial transfer jul 30th. All hell broke loose.They fried there own equipment (modem) I went and got a replacement Now my own router (fairly decent midrange AC compiant speed wise and guess what keeps getting looked out with my settings. works as a pass thru in only 2.4ghz. Its has %ghz. Got off with tech attitude when he noticed it was not theirs. alot of "its not us".looking up there seperate modem. Cost 45-49 bucks. Everybodys favorite land China. Do you really think a quailty dual band router. From what i read here. Satellite or maybe 2 soup cans and a string. what to do for stero sound >>> have to figure that one out. Also look at there spec pages. Wonder about only there equipment only. So maybe no more of self installation. Why . more $$$$$$. thank you

 – About 1 Year ago.

charter internet makes me want to shoot myself in the head mid air while jumping off a cliff. I cant go 30 minutes without it disconnecting and ruining any tv show, video game, or movie. f%@k you...

charter internet makes me want to shoot myself in the head mid air while jumping off a cliff. I cant go 30 minutes without it disconnecting and ruining any tv show, video game, or movie. f%@k you charter

 – About 1 Year ago.

Spectrum is trying to extort me into paying $5000 for installation costs on a street where both neighbors have internet and numerous Spectrum techs told me hook up is possible for free with an ok....

Spectrum is trying to extort me into paying $5000 for installation costs on a street where both neighbors have internet and numerous Spectrum techs told me hook up is possible for free with an ok. Since spectrum is a monopoly in my area they can basically leave me without internet. This is hurting my business and my spouses ability to work from home. I have been fighting with Spectrum for the last 5 months. I’ve even had Spectrum supervisors admit $5000 for 600 feet of line is egregious. Worst piece of shit corrupt company I’ve ever dealt with.

 – About 1 Year ago.

The crooks at Charter/Spectrum continue their stock buyback for board members and CEO with your money. Meanwhile it ignores maintenance of its system throughout the South and Midwest. ...

The crooks at Charter/Spectrum continue their stock buyback for board members and CEO with your money. Meanwhile it ignores maintenance of its system throughout the South and Midwest.

 – About 1 Year ago.

Fallon, NV

Charter advertises that there aren't service interruptions due to weather but, here, the never fully buried the lines. They're still hooked up to telephone poles and so...

Fallon, NV

Charter advertises that there aren't service interruptions due to weather but, here, the never fully buried the lines. They're still hooked up to telephone poles and so during this lovely heatwave, their equipment on the poles has been overheating. Constantly. Their service was crap before, now we pay a ridiculous amount for intermittent service. Too Hot? You won't have internet until the sun sets.

 – About 1 Year ago.

Charter Routers are complete dog shit. The cable guy that installed it was mumbling about the router and how he used to love the routers and how aftermarket routers can be purchased to provide optimum...

Charter Routers are complete dog shit. The cable guy that installed it was mumbling about the router and how he used to love the routers and how aftermarket routers can be purchased to provide optimum internet coverage. All of this before he ever installed it. Suffice it to say there was no surprise that the dogshit router and the half-ass internet can't even power a Sonos, much less video streaming. I despise these bastards.

 – About 1 Year ago.

Charter/Spectrum has just issued $1.5 billion in bonds, which is customer money, to buy back its own stock for CEO Rutledge and the board members. None of this money is earmarked for system...

Charter/Spectrum has just issued $1.5 billion in bonds, which is customer money, to buy back its own stock for CEO Rutledge and the board members. None of this money is earmarked for system improvements or maintenance. Meanwhile this crooked CEO Rutledge and Board are planning further rate increases to begin in January 2019. These are the biggest crooks any of us will ever see in our lifetimes.

 – About 1 Year ago.

I have a cable-internet bundle. The cable is fine, but the internet is complete sh*t. It goes down at least once a night, usually two or three times and more at times. The speeds are so slow. It took...

I have a cable-internet bundle. The cable is fine, but the internet is complete sh*t. It goes down at least once a night, usually two or three times and more at times. The speeds are so slow. It took 3 minutes to download a 15mb file today. When everything works like it's supposed to (which isn't often anymore), it would take me 3 minutes to download a 2gb file.

I say anymore because these problems haven't existed forever from my experience. Everything is going downhill for the sh*tshow that is Spectrum.

 – About 1 Year ago.

Absolutely the worst! How does Spectrum stay in business? Well not long with me...time to move on to another company. Screw Spectrum!...

Absolutely the worst! How does Spectrum stay in business? Well not long with me...time to move on to another company. Screw Spectrum!

 – About 1 Year ago.

Charter spectrum has the big gay. Can you make ur internet better. Everytime the internet goes out I want to commit the not alive. ...

Charter spectrum has the big gay. Can you make ur internet better. Everytime the internet goes out I want to commit the not alive.

 – About 1 Year ago.

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 – About 1 Year ago.

Spectrum sucks. . Customer service sucks and rude. I was quoted $44.99 for internet and got charged $64.99. Switched to frontier for $25 and got amazon prime.and got 1 year free. F U spectrum. ...

Spectrum sucks. . Customer service sucks and rude. I was quoted $44.99 for internet and got charged $64.99. Switched to frontier for $25 and got amazon prime.and got 1 year free. F U spectrum.

 – About 1 Year ago.

Hi,

My name is Randy and I was looking at a few different sites online and came across your site charter-sucks.com. I must say - your website is very impressive. I found your website on...

Hi,

My name is Randy and I was looking at a few different sites online and came across your site charter-sucks.com. I must say - your website is very impressive. I found your website on the first page of the Search Engine.

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If you would like to talk to me about this service, please give me a call. We do offer a 14 days free trial.

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 – About 1 Year ago.

It all sucks! Horrible programming, picture/sound (tiling, sound going in and out), too many commercials, horrible Internet service....slow, loses connection; and phone? What a joke! Mega spam, spoof,...

It all sucks! Horrible programming, picture/sound (tiling, sound going in and out), too many commercials, horrible Internet service....slow, loses connection; and phone? What a joke! Mega spam, spoof, telemarketing phone calls. Can't wait to move and be done with this crap!

 – About 1 Year ago.

Unfortunately, it does not help to vent. One is forced to use Charter, based on your address.
The only thing worse than their service, is their service! It is of no use to call customer service,...

Unfortunately, it does not help to vent. One is forced to use Charter, based on your address.
The only thing worse than their service, is their service! It is of no use to call customer service, it is of no use to get a technician out. What is needed is the ability to get an alternative service, based on the level of service provided. Unfortunately, we are held captive by Charter lobbyists holding us captive. Please help!!!!!!!

 – About 1 Year ago.

our internet will literally go out every 10 mins and it's always so slow. of course charter is the only internet service where i live so they dont even have to try and please us because they know...

our internet will literally go out every 10 mins and it's always so slow. of course charter is the only internet service where i live so they dont even have to try and please us because they know if we want internet they're the only option. it's horrible.

 – About 1 Year ago.

if you don't like the company just cancel service lol jesus...

if you don't like the company just cancel service lol jesus

 – About 1 Year ago.

So disappointed in this day and age to see such a crappy ISP. Charter hates YouTube so I end up watching vids at 1/3rd the speed that I want to watch. I guess they prefer to spend money on...

So disappointed in this day and age to see such a crappy ISP. Charter hates YouTube so I end up watching vids at 1/3rd the speed that I want to watch. I guess they prefer to spend money on themselves than on their customers. Looking forward to seeing Charter's stock drop in to the toilet.

 – About 1 Year ago.

someone write a f%@king petition to shut down charter...

someone write a f%@king petition to shut down charter

 – About 1 Year ago.

charter, more like sharter because they promise you can get up to 100 mega bits per second when i cant even find 3 in a 300 megabyte download. f%@k you charter, and the person who decided it was good...

charter, more like sharter because they promise you can get up to 100 mega bits per second when i cant even find 3 in a 300 megabyte download. f%@k you charter, and the person who decided it was good to give people overpriced internet that cant even download a f%@king chrome extension

 – About 1 Year ago.

Charter sucks dick. 30 minutes ago the internet went down for the 18th time, and its not even lunch time yet. Charter, suck a double decker cock sandwich ...

Charter sucks dick. 30 minutes ago the internet went down for the 18th time, and its not even lunch time yet. Charter, suck a double decker cock sandwich

 – About 1 Year ago.

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$30 for 50 / 50 Mbps (Most Popular)
$40 for 100 / 100 Mbps (POS charter $65+ minimum)
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 – About 1 Year ago.

Charter CEO Rutledge and his gang of crooks on the board just issued $1.5 billion in bonds to buy back stock for himself and the board at your expense. Meanwhile this thief Rutledge is still claiming...

Charter CEO Rutledge and his gang of crooks on the board just issued $1.5 billion in bonds to buy back stock for himself and the board at your expense. Meanwhile this thief Rutledge is still claiming TWC/Brighthouse customers pay to little for their excellent service. Talk now is Rutledge is milking previous TWC/Brighthouse customers for every penny he can to rebuild the West Coast Operation while ignoring maintenance in most of the Midwest, South, etc. The reason for this is he plans to spin off the unmaintained areas to either ATT, Altice, or Comcast. Rutledge then walks away with a rebuilt West Coast operation now debt free by driving cable rates sky high on previous TWC/Brighthouse customers. This whilr leaving the rest of the system in shambles. Again this is the most conniving POS Con man I’ve ever seen.

 – About 1 Year ago.

I was a Time Warner subscriber for many, many years. For the most part, I really had no complaints. HOWEVER, since Charter Spectrum (which should be renamed Farter Rectum) bought them out, I am over...

I was a Time Warner subscriber for many, many years. For the most part, I really had no complaints. HOWEVER, since Charter Spectrum (which should be renamed Farter Rectum) bought them out, I am over the top with complaints. Poor, let me rephrase EXTREMELY poor customer service and with an attitude to boot. Inflated pricing for what you get--I discontinued their 3-package deal (chuckle) rip-off, I mean. And just stuck with Internet Service at $65 a month GEEZ!. I tried their streaming package and was out most channels for 3 days. Seriously, where do they get their programmers from???? Really a bunch of Fumb Ducks! We have ONLY 1 cable company here, so were are basically SCREWED. "Off with their heads!"

 – About 1 Year ago.

CHARTER SUCKS BIG TIME. THEY SENT A TEK WHO BROKE MY PHONE SYSTEM and now i have an intermittant beeping sound and cannot sleep.
i'm sick and old....

CHARTER SUCKS BIG TIME. THEY SENT A TEK WHO BROKE MY PHONE SYSTEM and now i have an intermittant beeping sound and cannot sleep.
i'm sick and old.

 – About 1 Year ago.

10kbs wifi. 65$ a month. Welcome to charter, f%@kers....

10kbs wifi. 65$ a month. Welcome to charter, f%@kers.

 – About 1 Year ago.

Can new improved e-mail get any slower....wait! Yes! Yes It Can!...

Can new improved e-mail get any slower....wait! Yes! Yes It Can!

 – About 1 Year ago.

Again charter is down for the 2nd night in a row f%@k u u peace of shit...

Again charter is down for the 2nd night in a row f%@k u u peace of shit

 – About 1 Year ago.

If you really loved watching long blocks of commercials.....FAKE NEWS....... constant service outages........ obtuse billing department..... then Spectrum TV is for you!
Welcome home...

If you really loved watching long blocks of commercials.....FAKE NEWS....... constant service outages........ obtuse billing department..... then Spectrum TV is for you!
Welcome home

 – About 1 Year ago.

I live in NYS so I'm used to being screwed over but Spectrum is by far the master of Customer Harassment. Besides the massive price rise now I have to enter a password to use their app thru my...

I live in NYS so I'm used to being screwed over but Spectrum is by far the master of Customer Harassment. Besides the massive price rise now I have to enter a password to use their app thru my ROKU

 – About 1 Year ago.

This is the second f%@king time this summer that spectrum has completely gone down for a week or longer with f%@kall to say about it publicly. f%@k these guys....

This is the second f%@king time this summer that spectrum has completely gone down for a week or longer with f%@kall to say about it publicly. f%@k these guys.

 – About 1 Year ago.

Literally goes down few times a month for "maintenance" and we only get the speeds we're paying for late at night. WTF?...

Literally goes down few times a month for "maintenance" and we only get the speeds we're paying for late at night. WTF?

 – About 1 Year ago.

Spectrum app down again! A daily occurrence. Had Charter when I lived in Mass. some 15 years ago and it was horrible. Told people here in FL what to expect when Charter bought out Bright House a few...

Spectrum app down again! A daily occurrence. Had Charter when I lived in Mass. some 15 years ago and it was horrible. Told people here in FL what to expect when Charter bought out Bright House a few years back. Wasn't wrong!

 – About 1 Year ago.

This is the lousiest company ever invented by man. I can't even find an email address to contact a person. They want me to talk so some pre-programmed virtual assistant. I hate this company!!!...

This is the lousiest company ever invented by man. I can't even find an email address to contact a person. They want me to talk so some pre-programmed virtual assistant. I hate this company!!!

 – About 1 Year ago.

yep changed my service to the NEW spectrum 100mb download, service SUCKS lost my ipv6 address?? constantly lose internet, have connection don't have connection, its like some A$$Hole knows when...

yep changed my service to the NEW spectrum 100mb download, service SUCKS lost my ipv6 address?? constantly lose internet, have connection don't have connection, its like some A$$Hole knows when I'm using internet and pings/resets me over and over,

GOD I WANT ANOTHER OPTION so I can walk, but charter knows, 'whatya going do about it'.

 – About 1 Year ago.

With this ATT/Time Warner merger expect Charter/Spectrum rates to go up even more. Charter/Spectrum wants to sell because its drowning in debt and CEO Rutledge and his cronies on the board would make...

With this ATT/Time Warner merger expect Charter/Spectrum rates to go up even more. Charter/Spectrum wants to sell because its drowning in debt and CEO Rutledge and his cronies on the board would make millions on the sell. That why this corrupt bunch of shits are using this company as their own piggybank to buy back stock and resell once another merger is announced. I swear CEO Rutledge is the spawn of Satan and should be shot.

 – About 1 Year ago.

Price of my internet service went up 44% a month. Is my internet speed 44% faster??? Nope. Is my wait time to talk to a representative 44% faster??? Nope. Charter’s business model is bend you...

Price of my internet service went up 44% a month. Is my internet speed 44% faster??? Nope. Is my wait time to talk to a representative 44% faster??? Nope. Charter’s business model is bend you over and have their way with you. I wish I lived somewhere that had any competition for internet service!

 – About 1 Year ago.

10 days without Internet service after a storm. Others are still out two weeks later. If you drove around town you would see dozens of power company trucks but not a single Charter truck. Customer...

10 days without Internet service after a storm. Others are still out two weeks later. If you drove around town you would see dozens of power company trucks but not a single Charter truck. Customer service is useless, can't give repair estimates, can't give outage counts. All they can tell you is that "you are in an outage ares". DOH!

Charter is an unregulated monopoly and behaves like one.

 – About 1 Year ago.

OMG! this is just ridiculous, and we have to pay for it!!!
...

OMG! this is just ridiculous, and we have to pay for it!!!

 – About 1 Year ago.

I have business internet service with them. I also added, and paid for, a static IP address because I host a website out of my home. One day, after a scheduled maintenance window was completed, my...

I have business internet service with them. I also added, and paid for, a static IP address because I host a website out of my home. One day, after a scheduled maintenance window was completed, my internet never came up. I called and after resetting my modem and fiddling with my computer, which took almost an hour, they told me my block of IP addresses was accidentally reallocated somewhere else and they couldn't get it back. Needless to say my site was down for almost 2 days!!! When I escalated to a manager and they finally acknowledged it was their wrong-doing, they gave me a prorated credit for 2 days. A whopping $6. My website brings in more than $2000/mo in revenue and $6 is going to make up for theor incompetence???? I don't think so.

For those of you who understand networking and hosting a web site, losing an IP address suddenly is unspeakable. DNS changes could take 48 hours to propogate around the world. Until then, your site is down.

What kind of idiots do they have working there???

 – About 1 Year ago.

Just cancelled Charter last week and going to try YoutubeTV or something else. Anything is better than what Charter was offering. I was paying close to $120/mo for "Expanded Basic" package....

Just cancelled Charter last week and going to try YoutubeTV or something else. Anything is better than what Charter was offering. I was paying close to $120/mo for "Expanded Basic" package. WTF!!! No premium channels!!! Are you kidding me??? The set-top box continuously had problems. For some reason, every time during sports playoffs, the picture freezes and play constantly. If I recorded the event, the freeze and play is also recorded. Had to bring it in to swap it out almost every year or so. But first I had to call Support and speak to the ridiculous auto attendant only to have to answer the same questions again after I get a live attendant.

Oh - I also have my internet through Charter. Problems not as bad but customer service is just as bad. One time, prior to calling them, I tried to reset my modem myself. I know they will ask me to leave it unplugged for a certain time so I made sure I did that first. When I called, sure enough they had me unplug the modem. When I told them I already did that, they asked how long I left it unplugged - I said about 30 seconds. Their response - "Oh, that's not long enough. You have to leave it unplugged for at least 45 seconds". Are you kidding me?!?!?

Enough said - I'm getting worked up just writing this. Charter / Spectrum is just a company with a monopoly that, hopefully, will be shut down or go bankrupt. I tell everyone to not use Charter if they can. The absolutely SUCK!!!

 – About 1 Year ago.

The price of Charter/Spectrum stock continues to plummet as the debt load of this company continues to grow. Charter can’t even make the interest payments on this debt without a new round of rate...

The price of Charter/Spectrum stock continues to plummet as the debt load of this company continues to grow. Charter can’t even make the interest payments on this debt without a new round of rate hikes. Even the day traders are staying away because even they know Charter’s CEO is manipulating the stock price with buybacks. Its just a matter of time before this company collapses which is the best thing for the public.

 – About 2 years ago.

If you're home financing business with 10 employees,
you are able to move much faster, it is simply
a fact. Wells fargo dealer services sign in wells fargo online sign in wells fargo...

If you're home financing business with 10 employees,
you are able to move much faster, it is simply
a fact. Wells fargo dealer services sign in wells fargo online sign in wells fargo identity theft protection login Some banks let you improve your ATM withdrawal maximum online.
World Asset Management Inc bought a fresh position in shares of Vmware throughout the third quarter
worth about $238,000. Wells fargo login mortgage payment [url="https://loginto.us.com/"]wells fargo login[/url] wells fargo login mortgage Tran's wrenching transition from happy 10-year
veteran at Wells Fargo to self-proclaimed whistleblower began in December 2013
when he fielded a call from the couple terrified they were likely to get foreclosed out of their home.

 – About 2 years ago.

This total slime ball of a CEO Rutledge is literally giving away millions of dollars of yours and my money to get building named after him while he fleeces Charter/Spectrum customers to death. Plus he...

This total slime ball of a CEO Rutledge is literally giving away millions of dollars of yours and my money to get building named after him while he fleeces Charter/Spectrum customers to death. Plus he has the audacity to claim TWC/Brighthouse customers were underpaying for their services. This coming out of the mouth of a man who previously never turned a profit with rinky dink Charter and who led it into bankruptcy. Now with the largest corporate debt of any company in the United States, of 90 billion dollars, and the only profits coming from TWC customers he turns around and slanders them while giving away money. People this tumor of an asshole must go. The problems is he has set himself and his crooked board up with so many golden parachutes it would cripple a third of the United States to get rid of these crooks. Can we say Enron all over again.

 – About 2 years ago.

Ok guys look, this is how you get to Charter/Spectrum and make them miserable instead of those of us who they are stealing from:
Call the FCC and make complaint after complaint, have your facts...

Ok guys look, this is how you get to Charter/Spectrum and make them miserable instead of those of us who they are stealing from:
Call the FCC and make complaint after complaint, have your facts straight so you can give accurate detailed information about your situation. If you are elderly or disabled on a fixed income make sure the FCC knows your being ripped off by Charter/Spectrum and mention the idea of a class action lawsuit being a good possibility.
Call the FCC over and over and over until they don't want to hear from us anymore, this is how you fix Charter/Spectrum's little red wagon.
Jam the FCC call center with complaints about Charter/Spectrum, sooner or later something will have to be done.
I have not looked yet but if I can find information about an ongoing class action suit against Charter/Spectrum I will be sure to repost the information here for you all.
To hell with those bastards I hope they f%@king rot.

 – About 2 years ago.

Cable service in Albertville AL sucks. For the third time in four days our cable is out again. I'm sick of paying my bill on time every month yet getting shitty service. This has been going on for...

Cable service in Albertville AL sucks. For the third time in four days our cable is out again. I'm sick of paying my bill on time every month yet getting shitty service. This has been going on for three years. To hell with this company.

 – About 2 years ago.

Ok, I've felt with this shitty ass company for many years. The internet is constantly down. They send some imbecile who doesn't know what the hell he's doing most of the time and now the...

Ok, I've felt with this shitty ass company for many years. The internet is constantly down. They send some imbecile who doesn't know what the hell he's doing most of the time and now the internet is down again. The fking assholes won't send someone untill SATURDAY. IT IS THURSDAY. f%@k YOU CHARTER.

 – About 2 years ago.

Nothing to do but sleep . Charter Sucks . (don't forget to brush your teeth) (yuk , yuk) .....

Nothing to do but sleep . Charter Sucks . (don't forget to brush your teeth) (yuk , yuk) ..

 – About 2 years ago.

My movie is gone . I'm still pissed as hell . You should have listened to the girl on the phone .
Call them & let them know , what else can we do ? 1-888-438 2427 . SH$T .......

My movie is gone . I'm still pissed as hell . You should have listened to the girl on the phone .
Call them & let them know , what else can we do ? 1-888-438 2427 . SH$T ....

 – About 2 years ago.

Charter is like so , so many huge corporations : "we can get away with just about anything"...

Charter is like so , so many huge corporations : "we can get away with just about anything"

 – About 2 years ago.

Charter's tips to employees : "feel free to lie all you like to please the customers" ....

Charter's tips to employees : "feel free to lie all you like to please the customers" .

 – About 2 years ago.

What a lousy stinking rotten festering company . Who cares ? Charter/ Spectrum doesn't ....

What a lousy stinking rotten festering company . Who cares ? Charter/ Spectrum doesn't .

 – About 2 years ago.

Read about Charter / Spectrum on Google . Clearly it's not just me . I'm angry all the
money I've dropped on them and the rotten service they have spewed on me ....

Read about Charter / Spectrum on Google . Clearly it's not just me . I'm angry all the
money I've dropped on them and the rotten service they have spewed on me .

 – About 2 years ago.

The money I throw at this company IS laughable . Charter is being sued in NY for lying
in their adds about high speed internet .Phone , cable , & computer all getting worse .every
year . ...

The money I throw at this company IS laughable . Charter is being sued in NY for lying
in their adds about high speed internet .Phone , cable , & computer all getting worse .every
year .

 – About 2 years ago.

Still waiting to see what happened in the movie I was 1 hour into ," maintenance issues".
Happens almost every day , they are laughing , so call , call , call . 1-888-438-2427 .
TV...

Still waiting to see what happened in the movie I was 1 hour into ," maintenance issues".
Happens almost every day , they are laughing , so call , call , call . 1-888-438-2427 .
TV didn't stink in the 60's & 70's , now it's stinking up my whole neighborhood . Yuck .

 – About 2 years ago.

Make sure to call them as much as you can . It's the only way to let them know how you feel .
1-888-438-2427 . Call theM . Call them , Spread the word . Huge corporation , call , call , call...

Make sure to call them as much as you can . It's the only way to let them know how you feel .
1-888-438-2427 . Call theM . Call them , Spread the word . Huge corporation , call , call , call .

 – About 2 years ago.

Charter / Spectrum
service gets worse every few weeks .They can not take care of their costomers . Company is full
of sh$T . They say they care . They care only for your $$$ .Call...

Charter / Spectrum
service gets worse every few weeks .They can not take care of their costomers . Company is full
of sh$T . They say they care . They care only for your $$$ .Call every day I'm going to .

 – About 2 years ago.

I couldn’t believe it when I saw Charter/Spectrum offering better deals to illegal immigrants than existing customers especially legacy TWC customers. Plus they’re even offering these illegals...

I couldn’t believe it when I saw Charter/Spectrum offering better deals to illegal immigrants than existing customers especially legacy TWC customers. Plus they’re even offering these illegals twice the internet speed at lower prices which is pure discrimination against legal citizens of the United States.. This is simply outrageous and insulting. Charter/Spectum and that vermin CEO Rutledge need to be kicked out of this country.

 – About 2 years ago.

Below is a letter that I sent to Charter, feel free to copy & paste for your future use with this POS company.

fyi I did get a call back from them upon receipt, with the resolution you...

Below is a letter that I sent to Charter, feel free to copy & paste for your future use with this POS company.

fyi I did get a call back from them upon receipt, with the resolution you might expect from reading the threads below...NONE. Zero interest in retaining me as a customer.

I will be cutting the cord, waiting it out, and re-subscribing at their "promotional rate."



March 17, 2018


Thomas Rutledge
President & Chief Executive Officer
Charter Communications, Inc.
400 Atlantic Street
10th Floor
Stamford, CT 06901



Dear Mr. Rutledge,

I am writing to you with extreme displeasure in response to Charter’s discriminatory pricing and fraudulent marketing practices.

Due to expiration of promotional pricing rates I am now expected to pay 13.5% more for the same service level with no additional value added by Charter. Meanwhile new customers can enjoy a rate 51% less than what Charter is now asking me to pay!!!

As a P&L executive focused on Customer Retention I have never been a fan of pricing strategies that soak GM$ from your best customers. And as a loyal customer I detest it.

This is exacerbated by Charter’s duplicitous marketing that accuses it competitors of the very same “promotional pricing” schemes, clearly implying that Charter does not practice them.

Mr. Rutledge, I appreciate that you have a long history in the cable business. I recognize that you face competitive disruption of your long-entrenched business model reliant on adding subscribers. So please know that while I respect your battle, I am incredulous that Charter is so nonchalant about its existing customers and practically inviting them to cord-cut.

Clearly from your world class experience you have assembled a team that recognizes there are numerous ways to embrace your customer base while still offering incentives to retain market share. I would like to be presented one of those options to continue on with Charter.

 – About 2 years ago.

They suck because you wait EVERY TIME YOU CALKL 20 minutes they phone help are MORONS.......customer service is unknown to these assholes...

They suck because you wait EVERY TIME YOU CALKL 20 minutes they phone help are MORONS.......customer service is unknown to these assholes

 – About 2 years ago.

Charter/Spectrum is literally fleecing astronomical sums of money from its customers to buy back stock for its CEO and board members while raising the prices on its customers daily. They know the...

Charter/Spectrum is literally fleecing astronomical sums of money from its customers to buy back stock for its CEO and board members while raising the prices on its customers daily. They know the stock is so worthless and their customer service is so sorry its the only way these crooks can make millions before this company collapses is to prop up the stock. The government needs to step in immediately before a large portion of the population can't afford Internet, TV, or phone services. This is not competition it is crooks at work.

 – About 2 years ago.

This channel should be available shortly " one of their best lies....

This channel should be available shortly " one of their best lies.

 – About 2 years ago.

The guide sucks, " To be announced " is a favorite on charter cable....

The guide sucks, " To be announced " is a favorite on charter cable.

 – About 2 years ago.

Please if any one on here knows how to actually do something about this leave a post. I am very intetested in correcting their bullshit for them if they just want to keep dropping the ball. The...

Please if any one on here knows how to actually do something about this leave a post. I am very intetested in correcting their bullshit for them if they just want to keep dropping the ball. The technology IS AVAILABLE and we as a nation and WORLD deserve the right to proper internet access. We need to stop the tyranny of this 'internet PROVIDER' (SARCASM on their supposed PROVIDER 'CLAIM') before it swallows us hole!!!

 – About 2 years ago.

Out of every shitty thing they do, SCAM artists they are, WHY THE FYLING F DO THEY NOT FEEL IT IS THEIR DUTY TO LET US KNOW WHEN A SCHEDULED OUTAGE WILL HAPPEN!!!!!!!!!! THEY FING KNOW EXACTLY WHEN...

Out of every shitty thing they do, SCAM artists they are, WHY THE FYLING F DO THEY NOT FEEL IT IS THEIR DUTY TO LET US KNOW WHEN A SCHEDULED OUTAGE WILL HAPPEN!!!!!!!!!! THEY FING KNOW EXACTLY WHEN BUT DONT TELL YOU! POWER HUNGRY C U NXT TUESDAYS!!!!!! I know i only spent 6$ on a movie i WONT BE ABLE TO FINISH. BUT IT IS 6 f%@kING DOLLARS I COULD HAVE PUT IN MY GAS TANK!!!!!!! WTFFFFFFF!!!!!!!!

 – About 2 years ago.

Same crap happened to me as someone else posted on Mar 27. My rate jumped $20 to $75/mo and it took a few calls to get them to give me their advertised rate of $64.99 for the exact same F%$@kn 100/10...

Same crap happened to me as someone else posted on Mar 27. My rate jumped $20 to $75/mo and it took a few calls to get them to give me their advertised rate of $64.99 for the exact same F%$@kn 100/10 internet. They said I was not really a "Spectrum" Internet customer. WTF! My bill said Spectrum everywhere and I send my money to Spectrum, so why the hell did I have to call and ask for the "Spectrum Internet" when it's the same damn service. I bet the only thing different is a billing code. REALLY!!! No notifications or anything to let me know, "Oh hey, you're what we call a legacy BrightHouse Customer so we're now going to gouge you $75 a month without notice."

I called twice and it wasn't until the 2nd call when I asked for the real price that I got the actual advertised rate. Bunch of crooks. We all know there are some people out there getting gouged for what they deem is "legacy BHN service" just because they haven't noticed on their statement yet.

 – About 2 years ago.

Basic Cable and Internet started at $140 per month, five years ago with no introductory offer. It rose to over $160 a year by the time I cancelled Cable yesterday. The company’s unofficial motto...

Basic Cable and Internet started at $140 per month, five years ago with no introductory offer. It rose to over $160 a year by the time I cancelled Cable yesterday. The company’s unofficial motto seems to be “we’re the best so you can either pay whatever we demand or get the f%@k out”.

Back to canceling though, did Spectrum/Charter ask me what was wrong or why I wanted to cancel? Nope, first thing they did is “inform” me that my Internet rate is going to rise from 40 to 65. No “sorry we never replaced your terrible DVR that couldn’t handle looking seven days out on the guide, would skip recording shows for no reason, stopped displaying CC, and whose interface looked and functioned worse than a previous DVR from 2005.”, just “hey, you can cancel, but we’re going to stick it to you in another area.” Not to mention the first person I talked to blatantly lied when she said “we have no retention department” and then transferred me to someone who answered “I’m X, from the Retention Department.” Ironically this person showed no interest in retaining me, only again reiterating that my rate for Internet was going to increase. The first person’s department should have been named “Waste Your Time” (instead of Customer Service”) and the second should have been “Cancellations” (instead of “Retention”). This would aligned with their actual tactics.

The mobile 5G revolution can’t come fast enough to crush this company once and for all.

 – About 2 years ago.

Do not try to DVR with Roku from the Spectrum app. I bought this to DVR programs while I am at work. After 4 hours it asks if anyone is still watching. There is no way to shut this option off. The...

Do not try to DVR with Roku from the Spectrum app. I bought this to DVR programs while I am at work. After 4 hours it asks if anyone is still watching. There is no way to shut this option off. The "support tech" just kept repeating that all apps do this and there is no way to stop it. I pointed out that it is a programming choice and they chose not to allow an opt out option to upsell their own DVR service. She kept saying "I understand that you see it that way." That is service rep for you are stuck with us.

 – About 2 years ago.

I am just sick of charter! There is no other choice where I live. I pay $69 a month for just Internet. It's been down for the last two nights. If I call it takes forever and all they will do is...

I am just sick of charter! There is no other choice where I live. I pay $69 a month for just Internet. It's been down for the last two nights. If I call it takes forever and all they will do is tell me to reboot everything. Don't they know that by now we know to reboot before we make that call? Give me another option and I'll switch quick. Uuuuuugggggg

 – About 2 years ago.

had a bundle from brighthouse before the switch and dumped it for just internet and they charged be $39 and change...cut my bill by $130. after a year they increased it to $59 and change. today,...

had a bundle from brighthouse before the switch and dumped it for just internet and they charged be $39 and change...cut my bill by $130. after a year they increased it to $59 and change. today, after about six months, they say that i had an "introductory" rate and they are raising it to $79 and taxes and fees. so my rate has gone up $40 in just over a year for exactly the same service. why do they do this? because they can and they have no competition. assholes!

 – About 2 years ago.

Show more shows over and over and over again. ...

Show more shows over and over and over again.

 – About 2 years ago.

Consumer Watchdog groups are already reporting Charter can’t even make the interest payments on this humongous 90 billion dollar debt that came with the merger even with repeatedly increasing the...

Consumer Watchdog groups are already reporting Charter can’t even make the interest payments on this humongous 90 billion dollar debt that came with the merger even with repeatedly increasing the bills of TWC customers. Meanwhile Charter is doing a buyback of its own stock to inflate and conceal this. If this isn’t even worse than the Enron debacle I don’t know what is.

 – About 2 years ago.

Wow, i sure do love paying a company 60 bucks a month for internet that cant keep a stable connection for more than 15 minutes! And i really love how there are literally no other options in my f%@king...

Wow, i sure do love paying a company 60 bucks a month for internet that cant keep a stable connection for more than 15 minutes! And i really love how there are literally no other options in my f%@king area! Thanks spectrum for being the worst f%@king company on the planet

 – About 2 years ago.

I needed a place to express my disgust with charter spectrum. They are miserable and I hate them. I think government needs to take over and internet should be free. Then punish charter somehow...

I needed a place to express my disgust with charter spectrum. They are miserable and I hate them. I think government needs to take over and internet should be free. Then punish charter somehow for being horrible at everything.

 – About 2 years ago.

Spectrum has turned what should be a pleasurable thing, watching TV, into a nightmare.

Somehow they manage to turn my $12 Starter TV into more than $60 a month after all the BS fees are...

Spectrum has turned what should be a pleasurable thing, watching TV, into a nightmare.

Somehow they manage to turn my $12 Starter TV into more than $60 a month after all the BS fees are added in. $8.95 for "broadcast TV surcharge"? GTFO of here with that BS. Starter TV IS the broadcast TV networks! Geez, talk about double billing.

And they charge $3.75 a month for "The Guide" -- for every TV! That's more than $10 a month for me. I called and said I don't want it. They said it's not optional.

Don't even get me started on the pathetic Internet speed!

WORST COMPANY OF ALL TIME!!!!

 – About 2 years ago.

charter has gay...

charter has gay

 – About 2 years ago.

charter is like aids, it doesn't discriminate. ...

charter is like aids, it doesn't discriminate.

 – About 2 years ago.

They own the rights to where I live, so I'm limited to only them and another company. Why can't I get the decent company in town, but ohhh wait sike they can't give us internet here...

They own the rights to where I live, so I'm limited to only them and another company. Why can't I get the decent company in town, but ohhh wait sike they can't give us internet here because Charter owns the place!

 – About 2 years ago.

They just suck...

They just suck

 – About 2 years ago.

My friend can't even play Fortnite on Charter....

My friend can't even play Fortnite on Charter.

 – About 2 years ago.

I am currently at .5 dowload speed......

I am currently at .5 dowload speed...

 – About 2 years ago.

They literally can just give you higher speeds just by calling, they're capping us in plain sight!...

They literally can just give you higher speeds just by calling, they're capping us in plain sight!

 – About 2 years ago.

Wow, worst cable company I've ever dealt with, and I've had several throughout the years in multiple cities. This company truly takes the cake, they absolutely dgaf about customer service in...

Wow, worst cable company I've ever dealt with, and I've had several throughout the years in multiple cities. This company truly takes the cake, they absolutely dgaf about customer service in any way shape or form, and it's not just dealing with a few bad apples, it seems to be COMPANY POLICY. Not only do they participate in deceptive advertising, (while accusing their competitors of doing the same) they only care about the revenue they bring in through their monopoly. Of course there are streaming options these days that are much cheaper, but guess what..you ll still have to get your broadband internet through the cable company if you want decent speeds, but they not only overpriced for that, they throttle the speeds for "cord cutters", and they've been doing it before the cartel in Congress recently voted to make it legal (abolishing net neutrality)

I honestly don't know who to blame, but I'm not sure even Russia or China (who still control media at the central government level) have zero competition when it comes to internet service providers. Guess we can't blame Charter for behaving like the mafia if the federal government and individual cities allow them to operate that way. I'd love to have a business that was a virtual monopoly that could never be truly cut off from the gravy train...Even if you don't care about watching tv, everyone needs internet these days, and satellite/4G cellular aren't good alternatives to cable. I wish Google had carried out their plan of laying fiber everywhere, at least cable companies would have one competitor.

Don't get me wrong, I don't hate all cable companies...just Charter Spectrum. If you have Suddenlink in your area, you're lucky (that's the best I've had)..and no matter how bad it may seem to you, there are worse...much worse. I'm not even going to detail the issues I've had with Charter Spectrum and the arrogance I've experienced, it will just make me angry all over again. On the plus side, their individual installers (likely contractors) are nice, respectful and competent, it's just that you see them far too often for issues that other cable companies can either walk the user through or fix remotely.

 – About 2 years ago.

Spectrum app totally sucks. I have it on my Samsung phone and iPad, and can verify it sucks the same on android and iOS. You can watch live TV on it but the record feature to home DVR is. joke. I...

Spectrum app totally sucks. I have it on my Samsung phone and iPad, and can verify it sucks the same on android and iOS. You can watch live TV on it but the record feature to home DVR is. joke. I called tech support and there answer was we have not implemented that feature. I told her then why the heck is the record button on the app and why does it say confirmed when I set a recording even though nothing records. She could not answer my question. What a joke! Spectrum is 15 years behind Direct TV.

 – About 2 years ago.

So the Spectrum Guide on my computer is dead in the water. Who woulda thunk it? Spectrum Sucks....

So the Spectrum Guide on my computer is dead in the water. Who woulda thunk it? Spectrum Sucks.

 – About 2 years ago.

If you live in DFW, DON'T get Charter Spectrum! I had Xfinity in Atlanta and it was LIGHT YEARS ahead of what you will get with Charter-Spectrum in DFW for the same price. LIGHT. YEARS. I...

If you live in DFW, DON'T get Charter Spectrum! I had Xfinity in Atlanta and it was LIGHT YEARS ahead of what you will get with Charter-Spectrum in DFW for the same price. LIGHT. YEARS. I didn't get channels I ordered here. The tech refused to set up my router in the right room for it. The app BLOWS! It is ALWAYS freezing up, whether on WiFi or LTE. OnDemand is anything but that. With Xfinity, once a show aired, you could watch it onDemand ANYTIME. That's what onDemand means. If a movie was offered on a premium channel, it was offered ALL THE TIME. OnDemand means when I demand it, not "at the provider's leisure." Not the case with Charter. You either have to be there when it airs, or you have to record it. With Xfinity, when you recorded something, you could turn your box off and it would still record to your account. If you turn your box off with Charter while a show is recording, it's like you never set to record at all. The User Interface with Xfinity was clean and easy to use. I have had Charter for over 3 months and STILL haven't figured out the remote or on-screen UI. I'm a millennial, so these things come naturally to me, but I'm an adult now and don't have entire weekends to delve into the intricacies of a crappy remote or UI that has more buttons and non-intuitive selections on it than my father's airplane. To pay for Charter is like settling for gas station coffee at the "convenience" store because you didn't know you could buy drip coffee for the same price at the Starbucks around the corner. DONT DO IT! Demand better! They can offer it, but they refuse to because they want to suck as much money out of you now so that when they DO finally upgrade, then you'll be like "wow, this is awesome! Sure I'll pay EVEN MORE NOW!" Screw you Charter! I DO KNOW BETTER! And now, so does everyone else!

 – About 2 years ago.

I had TV and internet with Charter-Spectrum and kept getting price hikes without notice. I called to cancel TV and had to tell the operator about three times I wasn't interested in her arguments...

I had TV and internet with Charter-Spectrum and kept getting price hikes without notice. I called to cancel TV and had to tell the operator about three times I wasn't interested in her arguments for keeping it. It got to the point I actually had to yell, "Just cancel the TV!" I was planning on keeping their internet but after that phone call I decided to cut that off, too.

 – About 2 years ago.

After rate hike in February another one for March from Spectrum. That Charter/Spectrum CEO Rutledge is the greediest man on the planet. I wish the most painful death imaginable on him and hope it...

After rate hike in February another one for March from Spectrum. That Charter/Spectrum CEO Rutledge is the greediest man on the planet. I wish the most painful death imaginable on him and hope it comes soon so that outrageous. golden parachute of his is never paid.

 – About 2 years ago.

I have had the courtesy of intermittent internet service for two nights in a row now, and meanwhile it seems that internet outages occur with Charter every time a bird shits on one of its towers, at...

I have had the courtesy of intermittent internet service for two nights in a row now, and meanwhile it seems that internet outages occur with Charter every time a bird shits on one of its towers, at least once every few weeks! I don't know much about internet technology, no more than I understand how electricity works when turning on a light switch, but I suspect there to be a capacity problem or an infrastructure so outdated that it constantly breaks down! Either way, this situation is not good for customers, and I would gladly pay tens of dollars more per month just to avoid the inconvenience if it would help guarantee uninterrupted service. But management has its head up its ass and can't even do a mediocre job for its subscribers - all they are concerned about is meeting profitability goals, and if that means shaving a few dollars off required maintenance, then so be it! What these dumb f%@kers don't realize is that honesty is the best policy, and therefore they would have much better credibility if they simply allowed their customers to know that rates need to increase to facilitate top service. Who wouldn't pay $15 or $20 per month more for that? It's f%@king peanuts, but all these f%@kers can do is pick peanuts from their ass while sustaining the same shitty quality of service they expect customers to passively accept! f%@k you Charter Communications - I'm cancelling my subscription tomorrow!

 – About 2 years ago.

Never fails spectrum crashes. NBC (only, all other station fine) went down last night 5 minutes into The Voice new season (2 hours). Was out for the whole show plus some. Called and after 15 minute of...

Never fails spectrum crashes. NBC (only, all other station fine) went down last night 5 minutes into The Voice new season (2 hours). Was out for the whole show plus some. Called and after 15 minute of messing with customer service the guy figures out they have numerous calls on an outage. Next night The Voice (1 hour) does the exact same thing 1/2 hour into the show. Total freeze NBC only!

 – About 2 years ago.

Never thought there could be a worse service than Time Warner, then....we got Spectum. Pitiful service. ...

Never thought there could be a worse service than Time Warner, then....we got Spectum. Pitiful service.

 – About 2 years ago.

I am so over Charter cable!!! Tired of returning boxes every week, works a few days then back again! Works, then leave house for 3 hours, come back... No picture again. Haven't had on demand since...

I am so over Charter cable!!! Tired of returning boxes every week, works a few days then back again! Works, then leave house for 3 hours, come back... No picture again. Haven't had on demand since the first week of January. was told to keep trying because of high traffic volume... Really???? Never had that issue before. Have had Charter for 8 years with only little minor issues with easy fixes. Now nothing works for more than two to three days at a time. CHARTER SPECTRUM YOU SUCK!!! GOING TO DISH!!!!

 – About 2 years ago.

DFW, TX

I had Time Warner Internet for many years with NO problems of any kind. I was even able to get cut rate deals when I needed them, because I lost my job or had my hours cut, so I...

DFW, TX

I had Time Warner Internet for many years with NO problems of any kind. I was even able to get cut rate deals when I needed them, because I lost my job or had my hours cut, so I didn't have to cancel my internet service.

When Charter took over and created Spectrum instead of TWC, they went UP on my bill WITHOUT notifying me. Since they took over, they have gone up on my bill THREE TIMES!!!! And thats in a two year time period!

I called Charter last month to see if I could get a cheaper deal, since I found one Charter special online that was $20 less a month than what I'm paying. I called them and they said I COULD get that special, so I told them I wanted it.

Now my bill has come and my bill has GONE UP AGAIN!!!! It didn't go DOWN, it went UP! So I call their "customer service" which is a joke, and was told I am NOT able to get that internet special I was told I WAS able to get when I called last month!

LIARS!!! CHEATS!!!! CORRUPT!!!! UNETHICAL!!!!
UNPROFESSIONAL!!!!!

Apparently new people can get this shit for $30 a month, but LONG TIME, ON TIME paying customers get NOTHING!!!!!

Worthless, useless, and CORRUPT!!!!!

NEVER DO BUSINESS WITH THESE LIARS!!!!

 – About 2 years ago.

I would say that 90% of spectrum tech support workers are stupid....

I would say that 90% of spectrum tech support workers are stupid.

 – About 2 years ago.

First the last 30 minutes of the Super Bowl, now the last 45 laps of the Daytona 500. The signal keeps buffering or reloading on the spectrum app. This is getting real old Charter. I think a dish is...

First the last 30 minutes of the Super Bowl, now the last 45 laps of the Daytona 500. The signal keeps buffering or reloading on the spectrum app. This is getting real old Charter. I think a dish is in my future.

 – About 2 years ago.

I hope that the entire Charter?spectrum board of directors and major stock holders that drive this machine get the worst cancers known to humanity. One of the WORLDS largest cable providers is topping...

I hope that the entire Charter?spectrum board of directors and major stock holders that drive this machine get the worst cancers known to humanity. One of the WORLDS largest cable providers is topping me from watching the Daytona 500 today because they use their will to force providers to except only their veiw of what programming should cost them.
They are currently in what they call :negotiations" with FOX Northwest who is not willing to bend over for the price fixing proposed by Charter?Spectrum and we who pay $250.00 every month for service have channels taken away without reimbursement by this greedy bunch of toilet f%@ks.
Like I said. I HOPE YOU SUFFER MUCHO pAINo you f%@k tards.

 – About 2 years ago.

I pay for 200 down and 25 up and last several days I have been getting 2.2 down and 0.25 up. On top of that they keep raising their prices....

I pay for 200 down and 25 up and last several days I have been getting 2.2 down and 0.25 up. On top of that they keep raising their prices.

 – About 2 years ago.

Yes I have to say, charter (spectrum) is just a big rip-off. I have been a customer for almost 25 years and would have dropped them within a month but there honestly isn't another option where I...

Yes I have to say, charter (spectrum) is just a big rip-off. I have been a customer for almost 25 years and would have dropped them within a month but there honestly isn't another option where I live. Sadly, since options are limited, everyone has to put up with a truly terrible company. The internet is come and go, and I have stopped watching TV almost completely (because of Charter) I mean honestly, who wants to watch five minutes of a show and then get bombarded with 10 or 15 minutes of commercials (for real, I timed it)
Have a problem ? Don't bother trying to call customer service, you will talk to a robot (once you actually get through, if you do) This company should just be shut down. I wish another cable company would come to Madisonville Tn.

 – About 2 years ago.

Very frustrated with Spectrum. Called their customer service in November 2017 to have cable services disconnected effective Dec. 3 while retaining internet. After spending quite a bit of time with...

Very frustrated with Spectrum. Called their customer service in November 2017 to have cable services disconnected effective Dec. 3 while retaining internet. After spending quite a bit of time with the representative who was trying to persuade me not to cancel, I was told the cancellation would be effective Dec. 3. The representative mentioned that I should return the cable box but did not state the cancellation would be effective only on the date the box is returned. Due to serious health issues, I was not able to make the journey to the store to return it. As a result, I'm being charged for the services which Spectrum promised should have been disconnected. My understanding was that I would be charged for the cable box only. After returning the box this week I called Spectrum customer service. The automated voice system said there's a charge of $5.00 to speak to a representative. According to the representative because this disconnection was a "downgrade," Spectrum will charge for the cable service until the box is returned. When I asked how I was expected to be aware of these details, his response was: "Well, I'm telling you now." Spectrum should tell customers on their very first requestl for cable cancellation that the disconnection will become effective the day the box is taken to the store. But, conveniently it seems, this doesn't happen.

Adding insult to injury, minutes after ending the call with this no-help rep, I received a robot call from Spectrum requesting an evaluation of the service I had received. I had to pay $5 to speak to the rep, but Spectrum has the audacity to take up my time for free! The evaluation focused totally on the rep and not on the company. Although he was only following company procedures, I had no option but to give the lowest rating, viz., "very dissatisfied." After giving me the option several times of changing my rating, Spectrum ended its call with the computer voice saying: "I'm sorry, we are having technical difficulties" or some such. In other words, the bad eval was not counted. So much for honesty.
Contrary to their (corny) commercials featuring Halloween creatures asserting the goodness of this company and the evilness of its competitor, Spectrum is Evil.

 – About 2 years ago.

Spectrum is atrocious. Horrible customer service. They keep eliminating channels but raising the price. So one is constantly paying more for less. Not customer based business practices. Do not engage...

Spectrum is atrocious. Horrible customer service. They keep eliminating channels but raising the price. So one is constantly paying more for less. Not customer based business practices. Do not engage them, run from them!

 – About 2 years ago.

albany ny has just been raped by spectrum...HELP US ALL...we are being robbed by sh*thole sc%mbags....

albany ny has just been raped by spectrum...HELP US ALL...we are being robbed by sh*thole sc%mbags.

 – About 2 years ago.

Just spent 45 minutes on the phone with Spectrum. Not real happy with you raising our rates by $26 A MONTH! They blame it on "we were with Time Warner and they ran too many specials and were going...

Just spent 45 minutes on the phone with Spectrum. Not real happy with you raising our rates by $26 A MONTH! They blame it on "we were with Time Warner and they ran too many specials and were going out of business". Most companies merge to cut costs and save money through scale and efficiency, not raise rates! Additionally, their corporate tax rate just dropped 14% and they are NOT passing this on to customers evidently! Time to switch to WOW or AT&T

 – About 2 years ago.

The charter spectrum app sucks. It is constantly reloading and buffering, the channels are blurry. Other apps like Netflix work great. WTF Charter. ...

The charter spectrum app sucks. It is constantly reloading and buffering, the channels are blurry. Other apps like Netflix work great. WTF Charter.

 – About 2 years ago.

Spectrum is awful..rates go up but services go down, bad internet, you call and have to jump through many hoops and wait too many minutes to get any supportrt or talk to a live person.

Spectrum is awful..rates go up but services go down, bad internet, you call and have to jump through many hoops and wait too many minutes to get any supportrt or talk to a live person.

Why do we get together and just drop their services for a month. Big income loss / could they deal with it

 – About 2 years ago.

Watching the super bowl with terrible reception. f%@k Charter!...

Watching the super bowl with terrible reception. f%@k Charter!

 – About 2 years ago.

SInce brighthouse to spectrum conversion late last year in central Florida,the new firmware for Cisco and spectrum 101 T causing problems timers and zoom for sd tv. Managers can not fix, all calls...

SInce brighthouse to spectrum conversion late last year in central Florida,the new firmware for Cisco and spectrum 101 T causing problems timers and zoom for sd tv. Managers can not fix, all calls useless. Always want to reset unit or send out a tech!! Dsl reports forum shows firmware June 2017 while mine Nov 2016 spectrum 101 T!! Tonight another call, manager again to escalate problem to field supervisors!! What a mess..local tech stated tier 3 support from BH gone,new Fw. Killed Motorola boxes..
Dennis V..

 – About 2 years ago.

FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUCK...

FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUCK

 – About 2 years ago.

Every night at around 9, my internet either drops out completely or at the very least, slows down so much that you can barely load a web page, much less stream anything....

Every night at around 9, my internet either drops out completely or at the very least, slows down so much that you can barely load a web page, much less stream anything.

 – About 2 years ago.

Charter sucks because they have stripped any BASIC offerings, requiring you to pay $50 to simply access the government access channels. Having been around during the birth of the regulation of cable...

Charter sucks because they have stripped any BASIC offerings, requiring you to pay $50 to simply access the government access channels. Having been around during the birth of the regulation of cable services, and realizing how they are using very valuable and limited utility rights of way, they have been the WORST at trying to be a part of the community!

They need their licenses revoked in any self-respecting community. America is NOT a corpratocracy, even though the damnable bureaucrats have tried to turn it into one!

 – About 2 years ago.

Let's cut to the chase and be clear about why Charter sucks so bad. In a great many area's Charter has a monopoly. It is nearly impossible for any other company to get a foot hold. Numerous...

Let's cut to the chase and be clear about why Charter sucks so bad. In a great many area's Charter has a monopoly. It is nearly impossible for any other company to get a foot hold. Numerous other places have tried to provide my area with either internet or cable over the decades and been sued every time by Charter and then been absorbed when their capital was expended on legal fee's and it was sell or die. As long as government from the federal level , net neutrality gone ...yikes!!! , to right down to the city level keep getting payments from Charter that will not change. And the is why Charter will NEVER change. Sure they lose many customers in the more condensed area's of the country , less so as they buy out every other cable provider , they are the only non-dish option for many in the nation. They don't have to improve as there is no choice B to contact for a different choice. Their internet is always slower than advertised. Their customer service is clearly farmed out to for profit prisons , fun way to find out...ask them if they got where they were by choice or if they unknowingly drove away the get away car. The one's in the for profit prisons lose their shit. That works with most companies though. Everyone you talk to these days is either a computer or a inmate. The television service is shit. The phone service is shit. Charter is shit. I used to think Bresnan was shit , oh how wrong I was...I yearn for those days of old. Ma bell was broken up for a reason , the exact same one that should have stopped Charter from getting this out of control long ago. Save your voices , Charter doesn't give one shit what you say to them. Spend that rage , that anger in the direction that does eventually get sick of your bitching , your congressman. Congress is the ONLY thing that will ever cause Charter to improve or at least make it possible for the consumer to have choices. Because in what is supposed to be a free market economy the consumer clearly got stuck with the most expensive product that they also despised the most. That doesn't happen without a littany of rules and laws making that possible.

 – About 2 years ago.

Yeah I kind of just get few to several disruptions that last 10 minutes everyday so that’s f%@king lame....

Yeah I kind of just get few to several disruptions that last 10 minutes everyday so that’s f%@king lame.

 – About 2 years ago.

Ive never had f%@king success with charter all I f%@king do is lag on their internet...

Ive never had f%@king success with charter all I f%@king do is lag on their internet

 – About 2 years ago.

So , had a snow storm , cable wire has fallen down on my garage roof, called charter cable. Spokesperson said they well fix it . They called me back and said can't fix because it is to close to...

So , had a snow storm , cable wire has fallen down on my garage roof, called charter cable. Spokesperson said they well fix it . They called me back and said can't fix because it is to close to the landline phone line which I don't even have. They are just a bunch of lazy people that don't want to do any work but charge you for zero services

 – About 2 years ago.

spectrum is offering internet at 30mbps for $15 a month to low income welfare recepients.
why cant they offer the same thing to the people that are busting their asses every day and get up every...

spectrum is offering internet at 30mbps for $15 a month to low income welfare recepients.
why cant they offer the same thing to the people that are busting their asses every day and get up every morning to earn all they have ???
instead they are screwwing the honest hard working americans and giving hand out to the lazy !
i received 3 offers in the mail for this deal...everyone was written in spanish first and then under that was small print in english....hmmmmmm i wonder who they are targeting ???

 – About 2 years ago.

Charter sadly has the monopoly where I live and their internet sucks. It is the most inconsistent internet ever. Every few minutes it would disconnect and most the time when I am connected it is...

Charter sadly has the monopoly where I live and their internet sucks. It is the most inconsistent internet ever. Every few minutes it would disconnect and most the time when I am connected it is really slow. This irritates me because I am running my own small youtube channel and it is almost impossible to upload videos. Uploading a ten-minute video took 5 hours and it would have taken 6 or 7 if I did not use up my data a little bit to make my phone a hotspot.

 – About 2 years ago.

Charter internet is horrible. The Internet keeps going in and out every couple of minutes Charter said I had to change the router channels which I did and no changes . So then charter blamed it on my...

Charter internet is horrible. The Internet keeps going in and out every couple of minutes Charter said I had to change the router channels which I did and no changes . So then charter blamed it on my router so I sent the router back because it was uder warranty the manufacture said there was nothing wrong with the router I since have replaced the router 2 more times. No change.so charter comes out again and this time says my computer is old and that is why I am having issues. So I replaced my computer still no changes. Now Charter said Imy house is to well built. I sapose I should live in a cardboard box so my internet connection would stop dropping every ten minutes. I am looking for a new provider in Watertown wi.

 – About 2 years ago.

I am switching today because I can not upgrade my TV package online like it It say you can. NO it wants me to call when all is done. WHY not say that from the beginning? You just lost 2000 a year. BUT...

I am switching today because I can not upgrade my TV package online like it It say you can. NO it wants me to call when all is done. WHY not say that from the beginning? You just lost 2000 a year. BUT times how many people?100?1000?btw FU

 – About 2 years ago.

Had Time Warner for years, and although they weren't the greatest, my WiFi at the least worked!
Since having had to be forced to move to Charter (thanks to Spectrums Charter coverage having...

Had Time Warner for years, and although they weren't the greatest, my WiFi at the least worked!
Since having had to be forced to move to Charter (thanks to Spectrums Charter coverage having moved only two cities over... which makes no sense...) My wifi is at best 4mbps Up and 500kbps - 1mbps Down! The shit is that!?? I pay $45 a month and can barely search for a Gif!

I want to throw my modem and router down the food disposal!

 – About 2 years ago.

Spectrum streaming is the worst! We have lived in NC for 6 months and not one week of full service. I mean it’s 2018, this cant be that hard!...

Spectrum streaming is the worst! We have lived in NC for 6 months and not one week of full service. I mean it’s 2018, this cant be that hard!

 – About 2 years ago.

Charter Spectrum simply does not work. The DVR won’t playback. The On Demand doesn’t work. And customer service is non-existent. They act like consumer ignorance is the problem. They are liars and...

Charter Spectrum simply does not work. The DVR won’t playback. The On Demand doesn’t work. And customer service is non-existent. They act like consumer ignorance is the problem. They are liars and thieves. They collect money for services they do not provide. There ought to be some legal recourse. I’ve filed complaints with consumer reports AND the NC attorney general. I guess my only option is to do without!

 – About 2 years ago.

Watching television via their internet platform/website doesn't work all the time. It is very frustrating to never know whether your going to be able to watch t.v. or not. I was told by Spectrum...

Watching television via their internet platform/website doesn't work all the time. It is very frustrating to never know whether your going to be able to watch t.v. or not. I was told by Spectrum that it is a consistent problem they are working on, but it is apparent that they've been working on it for months and months with no resolution.

 – About 2 years ago.

Internet control of DVR never works. They can never explain why or what they are doing about it. They are the most incompetent cable provider I have ever used. We have no other option sadly. ...

Internet control of DVR never works. They can never explain why or what they are doing about it. They are the most incompetent cable provider I have ever used. We have no other option sadly.

 – About 2 years ago.

Have had Spectrum since June 2017. Have had 14 techs at the house to try and fix DVR not recording, On demand not working and premium channels not coming up. Each time you call and they send a...

Have had Spectrum since June 2017. Have had 14 techs at the house to try and fix DVR not recording, On demand not working and premium channels not coming up. Each time you call and they send a different tech out that does not know anything about the problem. The customer service is actually the worst (next to Lowrance fishing equipment). Talked to three managers who "Promised" they would "Escalate" this issue and it will be fixed within 24 hours. needless to say I will be canceling in two days. It really amazes me how these cable companies can charge for what they call service and not be held accountable for their garbage service and product. I look forward to the day they go out of business!

 – About 2 years ago.

Just paid the payment for last month after moving. Asked to get our internet get moved to the new home through Spectrum. Took three days for the first appointment, no show. Had to wait two more days,...

Just paid the payment for last month after moving. Asked to get our internet get moved to the new home through Spectrum. Took three days for the first appointment, no show. Had to wait two more days, no show again. With them clamining we asked them to reschedule during their installation window. Installation guarantee my ass.

 – About 2 years ago.

Why is it so darn hard to access my e-mail, ever since charter went to spectrum it has been a pain. Please make it easier to get into my mail. I’ve tried just about everything with no success,...

Why is it so darn hard to access my e-mail, ever since charter went to spectrum it has been a pain. Please make it easier to get into my mail. I’ve tried just about everything with no success, should be able to sign in with just my e-mail address.

 – About 2 years ago.

Charter purposefully takes advantage of lower income people that live in rural areas where Charter is the only major internet provider. Speaking as a college student who needs the internet to pursue...

Charter purposefully takes advantage of lower income people that live in rural areas where Charter is the only major internet provider. Speaking as a college student who needs the internet to pursue their degree, I vow to never use Charter again when I have other options available. It is absolutely atrocious that I’m forced to live with a service that I find personally irredeemable since it refuses to change.

 – About 2 years ago.

this cable company since buying our time warner has gone from bad to worse to pathetic and unfortunately i can't find any other cable provider in my area and they think they have me under the...

this cable company since buying our time warner has gone from bad to worse to pathetic and unfortunately i can't find any other cable provider in my area and they think they have me under the bridge, well the last laugh will be mine soon.

 – About 2 years ago.

ok; firstly why the f%@k does spectrum have to be this idiotic when it comes to hiring someone who actually has a brain, seriously a cat would do better with wifi than spectrum. i mean that they lie...

ok; firstly why the f%@k does spectrum have to be this idiotic when it comes to hiring someone who actually has a brain, seriously a cat would do better with wifi than spectrum. i mean that they lie about their f%@king internet speeds and turn what is supposed to be “fast” wifi into something that is slower than the amount of time it takes for a whole year to pass by, and they wonder why they had a lawsuit they are f%@king complete and total douchebags for thinking that they can give us internet that is not even worth 25 cents! seriously spectrum, GET YOUR SHIT TOGETHER!!

 – About 2 years ago.

So much rage. Down city wide Saint Charles MO. Assuming it's due to their monopoly consolidation, I mean purchase of Time Warner. Either that or control tools to censor the internet with net...

So much rage. Down city wide Saint Charles MO. Assuming it's due to their monopoly consolidation, I mean purchase of Time Warner. Either that or control tools to censor the internet with net neutrality ended.

The fact there is no info, or estimation brings me to believe it's their mistake. I hope I'm wrong. Executives are likely hoping for large bonuses if Altice and Comcast buy them out and have checked out. Likely laying off and running skeleton crews for max profit out the door.

 – About 2 years ago.

"Temporarily Off Air"- Charter

More like complete garbage that constantly needs to be refreshed, power cycled, and more for no fix. f%@k this shit....

"Temporarily Off Air"- Charter

More like complete garbage that constantly needs to be refreshed, power cycled, and more for no fix. f%@k this shit.

 – About 2 years ago.

No other internet provider has caused so much fury and agony as charter communications. The day I called customer service for support was one of the most tragic days of my existence. The woman that i...

No other internet provider has caused so much fury and agony as charter communications. The day I called customer service for support was one of the most tragic days of my existence. The woman that i spoke to was quite frankly just diabolic in nature. Just speaking to her made rage bellow deep within my soul.she had a putrid attitude and was extremely deceptive.
But the most spirit shattering moment that charter hurled at me was the time that we were trying to view the motion picture Jurassic Park for my autisic brothers birthday. I tried streaming the film but to no avail. Charters atrocious internet had let us down once again. All the children attending the party were absolutely devastated.
I can only pray to a higher power that charter will go out of business for all the morally wrong acts they commit. May god have mercy on their souls!

 – About 2 years ago.

Charter has the least reliable internet of all time. Not to mention the constant calls about streaming services. No i dont want a f%@king roku you dumb piece of shit!! Also why do they raise the bill...

Charter has the least reliable internet of all time. Not to mention the constant calls about streaming services. No i dont want a f%@king roku you dumb piece of shit!! Also why do they raise the bill of a long term customer? If youre goi g to randomly increase my bill then you better make sure my internet works right.

 – About 2 years ago.

Charter is bad, yes, we all know this. However, my family has been paying for their “fastest plan” getting around ~100Mbps on a good day. Up until recently, our internet has either cut out...

Charter is bad, yes, we all know this. However, my family has been paying for their “fastest plan” getting around ~100Mbps on a good day. Up until recently, our internet has either cut out entirely or ran hella slow. I’m not sure the cause of it but it sure pisses everyone off. Thanks Charter, for you Semi-Reliable internet.

 – About 2 years ago.

charter sucks because allthey ever show are commercials.thirty seconds of program three minuits of commercials, that is a rip off. charter tv is a rip off and should be shut down....

charter sucks because allthey ever show are commercials.thirty seconds of program three minuits of commercials, that is a rip off. charter tv is a rip off and should be shut down.

 – About 2 years ago.

It is cruel and unusual punishment to make a person watch the FH Furr commercial 10 times in an hour show. what did I do to deserve that. On Demand shouldn't punish you ....

It is cruel and unusual punishment to make a person watch the FH Furr commercial 10 times in an hour show. what did I do to deserve that. On Demand shouldn't punish you .

 – About 2 years ago.

Oh my f%@king god. Spectrum is the most ridiculous ISP I've ever dealt with. They have good internet, but it takes them a f%@king day to fix a power outage yet "all of their network...

Oh my f%@king god. Spectrum is the most ridiculous ISP I've ever dealt with. They have good internet, but it takes them a f%@king day to fix a power outage yet "all of their network engineers" are on it. Bullshit. They said they would call me when the outage in my area was fixed, they did call me, but now my internet is f%@ked up. I have the highest internet speed they provide and it's working like ass right now. This isn't what I f%@king pay $160 a month for. I can barely even send messages. I want to switch to another ISP, but Spectrum offers the best in my area. I ' M H E A T E D.

 – About 2 years ago.

Charter now spectrum is a joke of a cable company. I have been a Telecom technician for nearly a decade now and I've seen almost every provider out there and worked for almost every one as well. I...

Charter now spectrum is a joke of a cable company. I have been a Telecom technician for nearly a decade now and I've seen almost every provider out there and worked for almost every one as well. I started my career in a charter system and have moved on to greater endeavors. Here's the facts: I live in North Alabama and in my particular area the only option is charter or God awful satellite and that's only for television. As far as internet goes charter is the only provider with adequate speeds to do what I need. I dropped their garbage cable TV package and opted for just the internet. This saved me about $100 a month on my bill and I got rid of those decade old outdated and obsolete cable boxes that I was installing when I started. Why are they still using that junk? They don't work half the time and they create tons of unnecessary service calls for the untrained worthless lazy in-house technicians who will never fix the problem, charge you a service call fee and leave you with the same crap service you were already dealing with. Anyway, I have just the internet at my home. I bought two Roku and I stream all of my TV. Usually, it's ok but at least once a week I have to disconnect my modem from the coax cable and reconnect seconds later. (This forces the modem to find a new IP address to use) I'm not sure of why, but it seems my modem occasionally pulls a bad IP to use and.....CRASH goes the internet. They advertise 60 Mbps speed however, I'm pretty sure I'm getting half or less. It's particularly bad on the weekends and when I try to watch on demand shows. I currently work with fiber optic internet and I can tell you from a professional standpoint that fiber is the way to go. Most people don't realize it, but cable and pretty much all copper based networks are becoming obsolete. The government mandates that all Telecom providers change to fiber and that's the best decision that could ever have been made. The difference between the two are like night and day and if I had fiber available where I live, I would drop Spectrum like a bad habit, remove all their garbage coax from my home, remove anything connecting me to their ancient, worthless network, and smile as they became a thing of the past. But alas, I'm forced to use them because there are no other competitors here. If you have choices (and most do) then go with a different provider. Don't be fooled by thinking cable is King, because it most assuredly not. It's been around since the 50's so it's time to be done with old technology.

 – About 2 years ago.

I see the thieves at Charter/Spectrum are again raising rates with the new year and eliminating more channels. This company has every conceivable trick figured out about how they were going to raise...

I see the thieves at Charter/Spectrum are again raising rates with the new year and eliminating more channels. This company has every conceivable trick figured out about how they were going to raise rates on TWC customers in violation of the merger terms. Bottom line Charter/Spectrum is so in debt they can only keep screwing customer and denying service to keep from filing bankruptcy once again. Plus my jaw dropped to see them offering 200 Internet in some locales. Hell this company is hard pressed to offer much above 50 Internet anywhere and quite a few people feel they spoof those results. But don't you worry child. That greedy Spectrum CEO Rutledge has set himself and his cronies on the board with multi-million dollar golden parachutes and buyouts once people figure out they are just crooked hustlers. I hope CEO Rutledge rots for eternity in hell and his inflicted with the full spectrum of the worst of diseases and disabilities before he goes straight to hell.

 – About 2 years ago.

I am so sick and tired of the MONOPOLY called Spectrum in Missouri. Please give us some options that don't SUCK!...

I am so sick and tired of the MONOPOLY called Spectrum in Missouri. Please give us some options that don't SUCK!

 – About 2 years ago.

Had Spectrum TWC with my own modem/ router combo in my last two homes and had zero problems. Moved to a location where it's Spectrum Charter. Had my modem plugged in and working wirelessly, but...

Had Spectrum TWC with my own modem/ router combo in my last two homes and had zero problems. Moved to a location where it's Spectrum Charter. Had my modem plugged in and working wirelessly, but no Internet. Called the rep and the minute the modem was activated the wireless died. Charter directs me to Ariss and Ariss tells me the only possibility is Charter disabled my wifi (which is normally done on low end plans when it's their router so they can charge $5 for wifi service). Called back Charter and not only did they say it was impossible, but the rep was quite rude.

I'm just going to buy a separate wireless router. I figure if they can at least get internet to the house I can take over them there. Need to deal with them as little as possible.

 – About 2 years ago.

Spectrum sucks ass. Internet out again in Reno. Every single week, it's out. Maybe if our useless government changed the law and this lame ass company had to credit you a day when they lost...

Spectrum sucks ass. Internet out again in Reno. Every single week, it's out. Maybe if our useless government changed the law and this lame ass company had to credit you a day when they lost service they would fix their shit

 – About 2 years ago.

When I moved, I hated the thought of connecting with TWC/Spectrum again. They only offer one pkg - 60mbps, which is hard to verify because they spoof speedtest.net results. Strange how I can get...

When I moved, I hated the thought of connecting with TWC/Spectrum again. They only offer one pkg - 60mbps, which is hard to verify because they spoof speedtest.net results. Strange how I can get 62Mbps down but can't get a clear picture on Netflix, which only requires 3Mbps! My internet drops out at least 4-5 times a day. Their modem literally resets with some "TLV-11 - Illegal Set operation failed" message in the log.
They've sent out a technician, he replaced the cable from the their pole spliter to the modem and replaced the modem. NOTHING CHANGED.
Seriously, if I had any other options.

 – About 2 years ago.

Look we pay for 60mps and we barely get 10 on a good day. Why doesnt this company help us. Right now as I type this message we are getting less than 1 its rediculous ...

Look we pay for 60mps and we barely get 10 on a good day. Why doesnt this company help us. Right now as I type this message we are getting less than 1 its rediculous

 – About 2 years ago.

They are just the worst. Terrible customer service with nothing but excuses as to why the internet isn't working. Just lazy people running another horrible company and laughing all the way to...

They are just the worst. Terrible customer service with nothing but excuses as to why the internet isn't working. Just lazy people running another horrible company and laughing all the way to the bank as we continue to fork over money to receive less than quality service and support.

 – About 2 years ago.

I pay for high speed net to work ALL the time, not 70% of the time. Tired of looking at that stupid f##ing circle go round!! I am going elsewhere....

I pay for high speed net to work ALL the time, not 70% of the time. Tired of looking at that stupid f##ing circle go round!! I am going elsewhere.

 – About 2 years ago.

f%@k this company. Worth 80 billion dollars and can't f%@king keep the lights on during "maintenance", can't train customer service anything but 4 scripted questions, and can't...

f%@k this company. Worth 80 billion dollars and can't f%@king keep the lights on during "maintenance", can't train customer service anything but 4 scripted questions, and can't treat an educated person in the field like s human being. Oh, you mean I just need to restart my modem? Jesus I never thought of that -- ooh wait I've already done 4x, now turn my service back on while I do it again because you got f%@king called out. I want so badly for this f%@king company to go out of business.

Oh, and Canoga Park, you're a twat. Their stock goes up by breaking the spirits and wallets of their customers. Kudos to you for making a nickel from the brows of honest paying customers. Burn in hell you narrow sighted c*nt.

 – About 2 years ago.

I HATE CHARTER SPECTRUM!!!!!!!!!!!!! What an awful company. I'm a business owner and if I treated my customers like Spectrum treats me, I'd be out of work. Their customer services sucks. I...

I HATE CHARTER SPECTRUM!!!!!!!!!!!!! What an awful company. I'm a business owner and if I treated my customers like Spectrum treats me, I'd be out of work. Their customer services sucks. I think they hire people without a brain. They ask the same questions over and over and over again. Their prices keep going up. They offer special pricing only for new customers? WTH! So there's no incentive to be a long term customer? I'd sign up for 10 year contract if I could, that way my prices wouldn't go up every year. I would actually throw a party if they went out of business.

 – About 2 years ago.

I only used TWC for internet, no problem. I was like "oh spectrum is twc" I get home, open the computer andddddd: internet won't work
I have to connect to another spectrum wifi...

I only used TWC for internet, no problem. I was like "oh spectrum is twc" I get home, open the computer andddddd: internet won't work
I have to connect to another spectrum wifi network every 5 minutes.
Now, I also had directv because they have a good service and channels you can't get that's for other states if you just ask them.
And my spectrum wifi turned offline, when I call the, they call a technician. The technician fixed the wifi, but he cut directv, he told me lies about it, and just left. I've called spectrum, and more lies. I talked to directv, they said to call another company that has permission to repair my tv. What the? And the company said "they deactivate your service" and hang up. I talked to directv again, they said they did not deactivate service. So I got a annoying new cable box for free for no reason. So I said fine, I'll use it. Great, now I called them again and told me the same number, called again, apparently the guy was a idiot and i got help finally. They charged me even 100 dollars fee, at least its restored. They also sent me email screenshots of the broken wire!

 – About 2 years ago.

Every f%@king night after i get off work and want to use the internet, its so f%@king slow i cant even load a speed test at times to verify how f%@king slow it actually is. I have purchased a separate...

Every f%@king night after i get off work and want to use the internet, its so f%@king slow i cant even load a speed test at times to verify how f%@king slow it actually is. I have purchased a separate data plan on my phone to use my pc at night running off wifi from a phone. This is mindboggleingly infuriating. My only other option is data capped dsl. f%@k YOU SPECTRUM!

 – About 2 years ago.

Cable goes out days at a time internet fails daily and they are pricey as f%@k...

Cable goes out days at a time internet fails daily and they are pricey as f%@k

 – About 2 years ago.

Charter is NOT the worst! I'm sorry if you are all too stupid to figure out why. They provide the best service and more features for less money! My stock has gone WAY up since investing in them so...

Charter is NOT the worst! I'm sorry if you are all too stupid to figure out why. They provide the best service and more features for less money! My stock has gone WAY up since investing in them so you can suck my dick!

 – About 2 years ago.

TWC used to be really good. Rectum, on the other hand, is abyssmal. They took away half the dynamic IPs I had under TWC and charged me 10 bucks more a month on top of it. Supposedly I was upgraded...

TWC used to be really good. Rectum, on the other hand, is abyssmal. They took away half the dynamic IPs I had under TWC and charged me 10 bucks more a month on top of it. Supposedly I was upgraded to a 60 megabit connection, but a speed test shows a whopping 2.3Mbps. Maybe there's some fine print somewhere that 'mbps' now means 'millibits per second'.

 – About 2 years ago.

Charter is terrible. I'm paying for "60 Mbps download speed". BS, ran a speed test last night: "1.9 Mbps". Might as well just go back to dial up like I had in 2003....

Charter is terrible. I'm paying for "60 Mbps download speed". BS, ran a speed test last night: "1.9 Mbps". Might as well just go back to dial up like I had in 2003.

 – About 2 years ago.

Charter is so shit. Theyre wifi speeds are subpar and everyone working for that company should be hanged...

Charter is so shit. Theyre wifi speeds are subpar and everyone working for that company should be hanged

 – About 2 years ago.

The last comment has it right. Seriously, who is running the email program at Charter. 4 clicks to get to email? This isn't the stone age last I checked. Whoever has that job should have been...

The last comment has it right. Seriously, who is running the email program at Charter. 4 clicks to get to email? This isn't the stone age last I checked. Whoever has that job should have been fired long ago! If Charter ever wants to compete with Direct TV, they're going to have to get off their rears and actually spend some money and time on their equipment and user interfaces, and not just of email. Their tv cable service boxes and interface don't come close to Direct TV for user friendliness and efficiency. I would gladly sign up for the TV service again, but not until they update their equipment. You got that, Charter?

 – About 2 years ago.

Charter/Spectrum's new site makes you jump through 4 hoops to get to your email. Also, you have to enter your ID and password twice, just to get to your email. They need to fire the amateur...

Charter/Spectrum's new site makes you jump through 4 hoops to get to your email. Also, you have to enter your ID and password twice, just to get to your email. They need to fire the amateur programmer who set it up. Every person I've spoken to in my city of Redding, CA. over the past 10 years is disgusted with Charter's incompetence and poor service. When Charter became Spectrum, an already bad service became even worse.

 – About 2 years ago.

The email service sucks because I'm putting in the right information, and I know I'm putting in the right information, but they say it "doesn't match their records."...

The email service sucks because I'm putting in the right information, and I know I'm putting in the right information, but they say it "doesn't match their records."

 – About 2 years ago.

OMG....complete morons. THEY misspelled my last name on my account. After speaking to them online and 4 e-mails later and a phone call I am advised that the ONLY way this can be corrected is for me...

OMG....complete morons. THEY misspelled my last name on my account. After speaking to them online and 4 e-mails later and a phone call I am advised that the ONLY way this can be corrected is for me to fill out a form with my personal inforation and a copy of my ID and fax (yes, I said fax) it to them or for me to drive over 20 miles to one of their extremely conveniently located stores. THEY made the mistake, not me...why does it take an act of God to correctly spell my name. And, if not corrected the only way that I can set up service onlline so I can manage my account is to use the wrong spelling of my name. WHAT, why should I have to misspell my name. Just fix it! For an internet service this is mind boggeling to me thta they don't have the ability/capability to correct this.....especially if they would simply look at my application, etc. and see that it is them that made the mistake. Haven't even had the service for a month yet and I'm seriously thinking about cancellation. Plus their service is suppose to be the fastest in my area...this service is so slow a snail could pass them by. The only good thing was the technician that installed the equipment (oh, that's right, he doesn't actually work for them, he is contracted).

 – About 2 years ago.

Worst service ever.... Constantly losing connection and never receiving any reason as to WHY. Just that they can call me back once the issue is resolved. I work from home you morons. How the HELL does...

Worst service ever.... Constantly losing connection and never receiving any reason as to WHY. Just that they can call me back once the issue is resolved. I work from home you morons. How the HELL does that help me run my business? And to top it off, not once have I received a credit to my account or even an apology email. I'm thankfully moving and won't be FORCED to use their service anymore. Starting my last 14 days of service with them and they are still forcing me to pay 75% of the monthly payment. 14 days of shitty slow service isn't even worth $1.00... Almost wish I had moved sooner just to avoid using them. That's how awful you are "Spectrum" or whatever stupid name you're currently using....

 – About 2 years ago.

I have charter and have never had a problem with Internet. I've had Dish Network their internet sucks real bad. Charter is 100 times faster than dish for the same amount of money. But Dish Hopper...

I have charter and have never had a problem with Internet. I've had Dish Network their internet sucks real bad. Charter is 100 times faster than dish for the same amount of money. But Dish Hopper is 100 times better than Charter cable box there cable boxes suck. Always have problems with the cable box. But not the internet. The DVR space is non-existent with charter and always have problems fast-forwarding rewinding cable box and it resetting itself.

 – About 2 years ago.

My internet goes about about 30 times a day and I'm not over exaggerating. When he internet is not out, it's slow and terrible. My data always runs out cause the internet is so bad. ...

My internet goes about about 30 times a day and I'm not over exaggerating. When he internet is not out, it's slow and terrible. My data always runs out cause the internet is so bad.

 – About 2 years ago.

I don't even understand how the f%@k spectrum hub techs can be so autistic. I pay an enormous amount of money per month for a MONTH'S worth of quality internet, not 20 days and 10 days worth...

I don't even understand how the f%@k spectrum hub techs can be so autistic. I pay an enormous amount of money per month for a MONTH'S worth of quality internet, not 20 days and 10 days worth of maintenance. The techs that come out to see what's happening are brain dead, the people who answer the phone keep telling me to just keep trying to reset the modem 5 times like I didn't do that 10 f%@king times before I called them. Get your f%@king shit together and hire people who graduated 10th grade ffs. Or don't, and roast in hellfire for making me miss online school deadlines. With all these mass shootings happening around the country, you would think one of those crazy f%@ks might bother gunning down these useless innebriate pathetic shitmonkeys.

 – About 2 years ago.

⛧ WORLD TRADE I$ A DEATH MACHINE ⛧ OUR LEADERS ARE WAR CRIMINALS ⛧ THE U.S. ARMED FORCES IS A TERRORIST ORGANIZATION ⛧ YOU ARE A COG IN THE INSIDIOUS PLOT ⛧ YOUR IGNORANCE MAKES THEIR...

⛧ WORLD TRADE I$ A DEATH MACHINE ⛧ OUR LEADERS ARE WAR CRIMINALS ⛧ THE U.S. ARMED FORCES IS A TERRORIST ORGANIZATION ⛧ YOU ARE A COG IN THE INSIDIOUS PLOT ⛧ YOUR IGNORANCE MAKES THEIR POCKETS FATTER ⛧

 – About 2 years ago.

Charter preforms many scheduled maintenance periods. The only thing is, the NEVER tell their customers. Some people have things to do. Why am I paying for internet monthly if I don't get monthly...

Charter preforms many scheduled maintenance periods. The only thing is, the NEVER tell their customers. Some people have things to do. Why am I paying for internet monthly if I don't get monthly service? At best I get about 25 days a month.

 – About 2 years ago.

I just wanted to add that I had the Dish Hopper before charter dvr and it's like going from high speed internet to dial up. Get error messages all the time....

I just wanted to add that I had the Dish Hopper before charter dvr and it's like going from high speed internet to dial up. Get error messages all the time.

 – About 2 years ago.

I have yet in the six months I have had charter been able to use either my spectrum app or using spectrum.net to record.I have been told numerous time that techs knows about the issue and are working...

I have yet in the six months I have had charter been able to use either my spectrum app or using spectrum.net to record.I have been told numerous time that techs knows about the issue and are working on it. Don't bother when they tell you they will escalate a case and get back with you because they won't. Most of techs you talk to seem to not know their ass from a hole in the ground. I could be a tech there because I would give the standard answer and tell you to just unplug your router and after it didn't work I would say I'll send a signal. What the hell, this has never worked for anything, well maybe once it did. When you try and use their virtual support agent you will never get a solution, never. If I called charter every time I get some sort of error message, I would be calling daily.

 – About 2 years ago.

CABLE BILL RISING?
RENT IS TOO HIGH?
CAN'T SAVE MONEY AND NEED TO CUT BACK
CONTACT WWW.CLOSERSONLYSALES.COM AND WE CAN HELP YOU SAVE MONEY WITH FIBER OPTIC AND CABLE OPTIONS

CABLE BILL RISING?
RENT IS TOO HIGH?
CAN'T SAVE MONEY AND NEED TO CUT BACK
CONTACT WWW.CLOSERSONLYSALES.COM AND WE CAN HELP YOU SAVE MONEY WITH FIBER OPTIC AND CABLE OPTIONS
WWW.CLOSERSONLYSALES.COM/

There are other service providers that provide more channels and better prices for longer periods of time.

If you live in our service areas we can help by searching your area and get you signed up,

email us or contact via email

 – About 2 years ago.

Had my first interaction with this miserable company today to try to get my elderly mother's service restored. They are monopolistic jerks -- they have no incentive to do anything to fix service....

Had my first interaction with this miserable company today to try to get my elderly mother's service restored. They are monopolistic jerks -- they have no incentive to do anything to fix service. Avoid them if you can.

 – About 2 years ago.

Funny thing is I wrote my comment while connected to WiFi about shitty Internet and page would not load. Had to run off cellular data for it to upload. Drop charter!!...

Funny thing is I wrote my comment while connected to WiFi about shitty Internet and page would not load. Had to run off cellular data for it to upload. Drop charter!!